COMM 245 Chapter 7

Your page rank:

Total word count: 539
Pages: 2

Calculate the Price

- -
275 words
Looking for Expert Opinion?
Let us have a look at your work and suggest how to improve it!
Get a Consultant


active process of making meaning out of another person’s spoken message

people oriented

other’s emotions and interests

action oriented

organization and precision

time oriented

efficient and to the point


hearing is the same thing as listening listening is natural and effortless all listeners hear the same message

HURIER model

Hearing Understadning Remembering Interpreting Evaluating Responding


listening to learn, passive


listening to evaluate or analyze something


trying to understand what the speaker is feeling or thinking

perspective taking

helps us understand a situation from another’s point of view

empathic concern

ability to identify how someone is feeling and to experience those feelings ourselves


anything that distracts us from listening to what we wish to listen

pseudo listening

pretending to pay attention to someone

selective attention

listening to only what we want to hear

information overload

we are exposed to multiple messages daily. difficult to pay attention to particular messages when we have so many to process

glazing over

people speak more slowly than we can listen so our minds can wander when we listen to others. it causes us to miss important details

rebuttal tendency

deabting a speakers point and formulating a reply while the person is still talking (requires mental energy that should be spent listening)

close mindedness

tendency not to listen to anything with which you disagree

competitive interrupting

means using interruptions to take control of a conversation

confirmation bias

tendency of people to favor information that confirms their beliefs

vividness effect

tendency for dramatic, shocking events to distort our perception of reality


responding with silence and a lack of nonverbal expressiveness

back channeling

lets the speaker know you are listening

questioning: sincere

authentic questions are aimed at understanding, honest requests for information, opinions, assistance, etc

questioning: counterfeit:

questions have other goals, just happen to be interrogative


using silence and bring statements of encouragement to draw others out


statements that reword the listeners interpretation of a message. won’t always be accurate, gives the others person a chance to make a correction


reveals a listeners solidarity with the speakers situation expressions of care, concern, affection, and interest, especially during times of stress and upset


offering an interpretation of the speakers message, the "whys" of behind a story


offering potential situations


responses that evaluate the senders thoughts or behaviors in some way. implies that the person doing the judging in some way is qualified to pass judgment

hearing is a passive process, listening is an active process


research indicates that most people spend more time talking than listening


the evaluation state of listening involves among a value judgment about the merits of what someone else has said


part of the effective listening is responding appropriately to what you hear


critical listening is more passive than informational listening


empathic listening means feelings sorry for someone else


information overload can impair our ability to listen effectively


the average person speaks less than 150 words per minute


research shows that most interruptions are competitive


the vividness effect is the tendency of dramatic, shocking events to distort our perceptions of reality


listening non-judgmentally is important for effective critical listening


Share This

More flashcards like this

NCLEX 10000 Integumentary Disorders

When assessing a client with partial-thickness burns over 60% of the body, which finding should the nurse report immediately? a) ...

Read more


A client with amyotrophic lateral sclerosis (ALS) tells the nurse, "Sometimes I feel so frustrated. I can’t do anything without ...

Read more

NASM Flashcards

Which of the following is the process of getting oxygen from the environment to the tissues of the body? Diffusion ...

Read more

Unfinished tasks keep piling up?

Let us complete them for you. Quickly and professionally.

Check Price

Successful message