Ch. 10 Human Resources, Job Design, and Work Measurement

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The objective of a human resource strategy is to

manage labor and design jobs so people are effectively and efficiently utilized.

Human resource strategy includes the decision areas of

labor​ planning, job​ design, and labor standards

Labor planning is determining staffing policies that deal with all EXCEPT which of the​ following?

quality of work life

Which of the following statements is NOT​ true?

Implementing a flexible workweek often moves employees to​ part-time status.

Job enrichment

includes some of the planning and control necessary for job accomplishment.

Which of the following is NOT a limitation of job​ expansion?

lower wage rates

Ergonomics is the study of

the human interface with the environment and machines.

What term is often substituted for​ "ergonomics?"

human factors

A flow diagram is

used to analyze the movement of people or material.

Which of the following uses a variety of visual communication techniques to rapidly communicate information to​ stakeholders?

visual workplace

The visual workplace

can eliminate​ non-value-added activities, and it needs less supervision.

Which of the following statements is NOT true about the ethics in the​ workplace?

Operations managers are responsible for ensuring safe working​ conditions, while human resource managers ensure equal opportunity.

What term means that both management and employees strive to meet common​ objectives?

mutual commitment

The visual workplace uses

low-cost visual devices.

The difference between job enrichment and job enlargement is that

enlarged jobs contain a larger number of similar​ tasks, while enriched jobs include some of the planning and control necessary for job accomplishment.

Activity charts

are used to study and improve the utilization of an operator and a machine.

Which among the following has the highest level of job expansion along the job design​ continuum?


Which of the following is NOT classified as a​ work-environment factor?


A flexible workweek is sometimes called

a compressed workweek

Building morale and meeting staffing requirements that result in an​ efficient, responsive operation are easier if managers​ have:

fewer job classifications and fewer​ work-rule constraints.

Management should foster a work environment based on

mutual trust and commitment

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