A prime social responsibility of business is to safeguard consumers: |
While continuing to supply them with goods and services they want. |
Consumers have become more dependent on businesses for product quality because: |
The complexity of products makes choices complicated for consumers. |
Which organization brings together 300 nonprofit groups to espouse the consumer viewpoint? |
Consumer Federation of America. |
Which of the following statements is not true about the organization Consumer Reports? |
It is supported by the federal government. |
* A goal of the consumer movement is to make consumer power: |
An effective counterbalance to the rights and powers of firms that sell goods and services. |
* Which of the following is (are) core rights of consumers? |
The right to safety. |
* The "right to be heard" assures that consumers’ interests will: |
Receive full and sympathetic consideration. |
The act that requires lenders to inform borrowers of the annual rate of interest to be charged, plus related fees and services charges is called: |
The Truth in Lending Act. |
In the United States, which of the following agencies enforces the laws prohibiting deceptive advertising? |
Federal Trade Commission. |
The law requiring that toys and infant products be tested before sale is called the: |
Consumer Product Safety Improvement Act. |
Which of the following is not a goal of consumer protection laws? |
Facilitate consumers’ getting extended credit when making purchases. |
Manufacturers making false or misleading claims about a competitor’s product is: |
Illegal and unethical. |
* Before deregulation, government agencies frequently: |
Held prices artificially high, shielding businesses from competition. |
Which of the following limits the collection of information online from and about children under the age of 13? |
The Children’s Online Privacy Protection Act |
*Which of the following departments was established in 1914 and has been given additional powers to protect consumers over the years, including in the area of online privacy? |
Federal Trade Commission. |
Which agency(ies) was (were) created during the great wave of consumer regulations in the 1960s and early 1970s? |
Consumer Product Safety Commission. , National Highway Traffic Safety Administration. and National Transportation Safety Board. |
*The main responsibility of the National Highway Traffic Safety Administration is to: |
Set motor vehicle safety standards. |
* Which of the following is a mission of the Food and Drug Administration? |
To assure the safety and effectiveness of a wide range of consumer products. |
**The major federal consumer protection agencies are authorized by law to: |
Intervene directly into the very center of free market activities, if that is considered necessary to protect consumers. and Substitute government-mandated standards for decision making by private buyers and sellers. |
Online shoppers have always been concerned that: |
Information they reveal in the course of a sales transaction might be misused. |
An identifying marker placed on a user’s computer hard drive during visits in order to identify the user during each subsequent visit and to build profiles of their behavior over time is called a: |
Cookie. |
Advertising that is targeted to particular customers, based on their observed online behavior, is called: |
Behavioral advertising. |
When businesses adopt voluntary policies for protecting the privacy of individuals’ information disclosed during electronic transactions, this is called: |
Industry self-regulation. |
Under what legal doctrine does a firm bear legal responsibility for injuries caused by something it made or sold, whether or not it was negligent or breached a warranty? |
Strict liability. |
***Many companies have argued that the evolution of strict liability has: |
Unfairly burdened them with excess costs. |
Under proposals to establish uniform federal standards for determining liability: |
Companies would not have to go through repeated trials on the same charges in different states. |
***Consumer groups have generally opposed the idea of product liability reform using which of the following arguments? |
Strict liability should be retained. |
One alternative to product liability lawsuits is called: |
Alternative dispute resolution. |
In some cases, businesses have banded together to agree on how they will treat their customers. This is called: |
Voluntary industry codes of conduct. |
Businesses can take a number of measures to respond voluntarily to consumer demands. Which of the following is an example of such a measure? |
Consumer call centers |
Ch. 10 Consumer Production
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