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A user needs to use her laptop to give a presentation using a video projector. She called asking you how to switch the display to the external monitor port on her laptop. What should you tell her? |
Press and hold the Fn key; then press the monitor function key (image of a monitor on it) |
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Which component lets you use a notebook system as a desktop system by making it possible to connect a normal-sized external mouse, keyboard, monitor, and speakers? |
Docking station |
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Laptop memory uses SODIMM and UniDIMM packages with SDRAM and DDR/DDR2/DDR3/DDR4 memory. What are these modules sometimes called? |
MicroDIMMS |
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Which feature makes it possible to close some notebook computers and still use the touchscreen? |
180 degree rotating touchscreen |
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Match the notebook Fn key icon labels on the left to the corresponding keys, numbered on the right |
1. Touchpad/monitor picture with a slash 2. Spin logo 3. Satellite 4. Bluetooth logo 5. Rectangle w/ bars on each side 6. Literal play/pause button, idiot. |
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Which of the following are characteristics of the ExpressCard /54 form factor? – Select two |
L shape 34mm wide at the connector |
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Your laptop has an ExpressCard /54 slot. Which of the following is true? – Select two |
Compatible ExpressCards for the laptop include cards which are rectangular-shaped You can use an ExpressCard /34 card or an ExpressCard /54 card in the laptop. |
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Which of the following input devices uses a stylus? |
Digitizer |
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Which of the following is an extra button or knob on a laptop keyboard that moves the mouse cursor? |
Pointing stick |
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The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary. What is your best option? |
Buy a docking station for your notebook. |
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As an IT technician, you are often asked to work on laptop computers that include internal wireless network cards. Which o the following is the MOST commonly used type of card for these internal wireless adapters? |
Mini-PCI |
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An internal laptop keyboard is generally connected to the laptop’s system board using a: |
Ribbon cable |
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You have a notebook computer with a built-in wireless network card. One day it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What can you use to connect to the wireless network? |
Insert an ExpressCard wireless network card. Insert a wireless USB network card. |
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Additional funds have been allocated to the sales department, and they have asked you to upgrade the memory modules in each employee’s notebook computer. – Select two |
Remove the keyboard. Open a panel on the bottom of the notebook |
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You need to replace the video card in a laptop. What is the first step? |
Find a manual with correct disassembly procedures. |
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Which type of interface is typically used for internal wireless networking cards in laptops? |
Mini-PCI |
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You need to replace the hard disk in your laptop computer. Which of the following hard drive sizes would you likely choose for the laptop? |
2.5 inches |
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You have removed the bezel from a notebook display that has stopped functioning. You see a DC-to-AC power inverter at the base of the screen. Which of the following best describes the type of display you are working with? |
This is an LCD display that uses CCFL backlighting. |
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You recently replaced a malfunctioning video card on your laptop. After reassembling the laptop, everything works well except for the wireless network connection. The wireless adapter functioned correctly before you replaced the video card. What would most likely resolve this problem? |
Reconnect the antenna connections. |
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While using the touchpad on a laptop computer, you notice that the mouse is not responding very well, making it difficult to move the mouse around the screen correctly. Which would most likely fix this problem? |
Recalibrate the touchpad. |
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You’re troubleshooting a malfunctioning notebook computer system. The user has indicated that the LCD screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You’ve checked the system and determined that the backlight has stopped working. Which of the following is the most likely cause? – Select two |
The cold cathode fluorescent lamp has burned out and needs to be replaced. The inverter in the LCD assembly has malfunctioned. |
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You want to configure Power Plans on your Windows 7 laptop computer. Which of the following can do this? – Select two |
Control panel -> System and Security -> Power Options In the Notification Area, double-click the battery icon. Click More Power Options. |
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Which ACPI power state retains the contents in RAM, but turns all other components off? |
Suspend |
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You want to use Hibernation on your Windows notebook. What does it need to have? |
Enough free hard drive space. |
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You have just purchased a used laptop and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you configure the power button to trigger hibernation. Everything works fine for several weeks. However, one day when you press the power button, the laptop does not hibernate. Which of the following will BEST resolve this issue? |
Free up disk space. |
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Which of the following battery types offers the greatest storage capacity in the smallest amount of space? |
Lithium Ion (Li-Ion) |
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Which of the following battery types has the greatest need to be completely drained before being recharged? |
Nickel Cadmium (Ni-Cad) |
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You’re troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus taps about 1 inch to the right of where the tap actually occurred. Which of the following actions would most likely fix this issue? |
Recalibrate the digitizer pad. |
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A user is trying to log into Windows on her notebook computer. She enters the correct password for her user account, but the system won’t let her authenticate, claiming the wrong password has been entered. Which of the following is most likely causing this problem? |
Num lock is on, causing numbers to be sent from the keyboard instead of letters. |
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You’re troubleshooting a malfunctioning notebook computer. Nothing appears on the LCD display when the system is powered on. When you connect an external monitor to the system, the Windows desktop is displayed properly on the monitor. Which of the following is most likely causing this problem? – Select two |
LCD assembly is malfunctioning The display output has been redirected to the external monitor port using an Fn key. |
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You’re troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen is always dark and difficult to read even while the system is plugged into a wall outlet. You checked the system and determined that the backlight isn’t working. Which of the following is most likely the cause? |
The LCD cutoff switch is stuck in the Off position. |
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You are troubleshooting a malfunctioning notebook computer. Nothing appears on the LED display when the system is powered on. Which of the following is the best step to try first? |
Plug in an external monitor. |
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You’re troubleshooting a malfunctioning LCD display on a notebook computer system. After confirming that the notebook is receiving AC power, you plug in an external monitor. The external monitor does not display the output from the notebook after pressing the Fn key to toggle the display. Which of the following is the most likely cause? |
Failed video adapter |
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A user in sales cannot get his laptop to display through a projector. He sees the screen output on the built-in display, but the video is not being seen on the projector. Which of the following is the best to try first? |
Use the Fn key to redirect the display to the external output. |
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Six months ago, you purchased a new laptop. Since then, you have noticed that the battery life has been steadily |
Calibrate the battery. |
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After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday. What should you do first? |
Have him verify that the wireless card’s hardware switch is in the On position |
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You have just purchased a new laptop with built-in 802.11 wireless and Bluetooth capabilities. When you boot into Windows, you do not see a Bluetooth adapter listed in Device Manager. Which of the following would be best to perform first? |
Enable Bluetooth in the BIOS/UEFI configuration. |
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You’re troubleshooting a malfunctioning LED display on a notebook computer system. As part of your troubleshooting, you attach an external monitor and find that it displays the output from the notebook. Which of the following is most likely causing your led display to malfunction? |
Failed backlight |
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In preparation to use your laptop on the airplane as you travel to a conference, you disconnected the USB mouse. However, after removing the external mouse, the cursor drifts consistently to the left side of the screen while using the built-in trackpad and mouse buttons. What should you do? |
Access the BIOS/UEFI configuration and disable the USB pointer option. |
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One of your users suspects that the battery in their notebook computer is failing. You test it by using a known good power adapter to plug it in long enough to receive a full charge. The battery reads that it is fully charged in Windows. You then disconnect the laptop from its power source and wait to see how long the battery lasts. The battery dies after only about 15 minutes. Which of the following would most likely cause this problem? |
Assume the battery is failing and replace it. |
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A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced but you want to verify that the backlight is failing before you replace it. Which of the following would be best to check before replacing the backlight? |
Make sure that the dimming isn’t being caused by a power saving method that has been configured to conserve notebook power. |
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Vera has brought her notebook computer to you for repair. After listening to her description, you hypothesize that the notebook may have a malfunctioning keyboard. Which of the following steps can you take to best determine if the keyboard needs to be replaced? – Select two |
Connect an external keyboard. Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks. |
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Which component within a tablet device measures acceleration horizontally and vertically at the same time? |
Gyroscope |
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You are currently managing a few iPad devices which are running iOS. Which of the following best describes the architecture used by this device? |
ARM |
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Which feature allows a tablet to recognize multiple finger touches at the same time? |
Multi-touch |
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You just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your Windows 7 PC to the device. How can you connect the device to the PC? (select two) |
USB cable Wi-Fi wireless connection. |
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human resources department wants to have some gifts they can give away at the company’s summer party. They would likely to have an assortment of fitness tracker wrist bands, smartwatches, smart glasses, and virtual reality headsets. They have been trying to locate these on the internet, but have been unsuccessful. Which of the following types of mobile devices should you tell them to search for? |
Wearable devices |
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Match the mobile operating systems on the left with the descriptions on the right. Each mobile operating system may be used once, more than once, or not at all. |
1. iOS 2. Android 3. Android 4. Windows 5. iOS 6. Windows |
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Which of the following are the best steps you can take to avoid having your mobile device exploited by a hacker or infected by a virus? – Select two |
Keep the OS up to date Lock the screen with some form of authentication |
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Which of the following will improve the security of sensitive information on your device if it is lost or stolen? – Select two |
Locator applications Remote wipe A screen lock |
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Applications for mobile devices fall into two categories; some have been reviewed, approved, and signed with a certificate by the app service while some have not. |
1. Trusted 2. Untrusted |
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You have an executive user who keeps sensitive information about the company on a company-owned mobile device. You want to be prepared to keep company information secure if he loses this device or if it gets stolen. Which of the following solutions should you use? – Select two |
Mobile device management software that performs remote wipes Mobile device management software that does full device encryption |
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What type of authentication would require a user fingerprint or face recognition to get past the lock screen on a mobile device and get access to the device? |
Biometric |
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You use productivity apps on your iPad tablet device while traveling between client sites. You’re concerned that you may lose your iPad while on the road and want to protect the data stored on it from being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You want to use a more complex alpha-numeric passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times. What should you do? (select two) |
Enable the Erase Data option Disable the Simple Passcode option |
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A company executive has just bought a new Android mobile device. She wants you to help her make sure it is protected from malware threats. What options are available and important to use to protect Android devices? – Select two |
App reviews and ratings will help you choose an effective anti-virus app Anti-virus apps are available for purchase from Android app stores |
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Why is it important to have your mobile device charger plugged in while it is receiving an operating system update? |
If the battery dies during the update, the operating system could become corrupted. |
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What is the surest way to prevent the loss of important information on your mobile device if it is lost, stolen, destroyed, or there is a natural disaster? |
Configure your device to remotely backup important data to the Cloud. |
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You are updating the operating system on your iPad. Your iPad is connected to your computer and you are using iTunes to install the update. |
If you disconnect during the update, the operating system could become corrupted. |
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Your iPad is configured to do remote backups everyday to iCloud. What conditions are required for the iCloud backup to take place. (Select three) |
The iPad has to have an Internet connection The iPad has to be plugged into a power source. The iPad screen has to be locked. |
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