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Operations management |
All the activities required to produce goods and services |
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Reshoring |
A situation in which US manufacturers bring manufacturing jobs back to the United States |
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Mass production |
A manufacturing process that lowers the cost required to produce a large number of identical or similar products over a long period of time |
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Analytical process |
A process in operations management in which raw materials are broken into different component parts |
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Synthetic process |
A process in operations management in which raw materials or components are combined to create a finished product |
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Utility |
The ability of a good or service to satisfy a human need |
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Form utility |
Utility created by people converting raw materials, finances, and information into finished products |
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Focus of a conversion process |
The resource or resources that make up the major or most important input. The resources are financial, material, information, and people |
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Magnitude of a conversion process |
The degree to which the resources are physically changed |
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Number of production processes |
A single firm may employee one production process or many |
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A |
If executives at Simons bedding company have been hired to oversee the evolution of the mattress, they will be working on which of the following A. All of these choices are correct B. Design planning C. Research and development D. Product extension and refinement |
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D |
When a firm decides to develop and market a new line of products, it must consider the required capacity, use of technology, and the scope of the new line. Making decisions about these items is part of A. Applied research B. Basic research C. Scheduling D. Design planning E. Operational planning |
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C |
Which of the following is not a specific benefit of lean manufacturing? A. Reduction in the amount of resources used to produce a product or service B. Increased profits C. Increased inventory D. Increased efficient use of employee time E. Improve quality |
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B |
JB specialty chairs (JBSC) is committed to operations control with a special emphasis on quality in it’s Redmond, Oregon, manufacturing facility. Designing, manufacturing, and selling only high-quality, ergonomically designed office chairs is a specialty of JBSC, a leader throughout the United States. John, operations manager at JBSC, has begun to incorporate various quality criteria into JBSC’s business practices. John is now focused on the international market and feels that JBSC’s Focus on quality will help in the next step in broadening it’s scope to the global market. Along with a focus on quality, JBSC is very environmentally aware and has instituted numerous processes with "green" manufacturing as a priority. When it enters the global marketplace, JBSC will be prepared, as it has already begun the process of having its procedures documented by independent auditors. JBSC is working on its_____certification. A. Malcolm Baldrige national quality B. IS0 14000 C. Environmental protection agency D. ISO 9000 E. US Green building Council |
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C |
Which of the following is not a widely used technique used by companies to improve their product quality? A. Continuous improvement B. Benchmarking C. PERT D. SQC E. SPC |
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A |
The average level of output per worker per hour is A. Productivity B. The composition of the workforce C. Calculated using a Gantt chart D. The essence of a PERT chart E. The number one concern of quality circle |
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C |
JB specialty chairs (JBSC) is committed to operations control with a special emphasis on quality in it’s Redmond, Oregon, manufacturing facility. Designing, manufacturing, and selling only high-quality, ergonomically designed office chairs is a specialty of JBSC, a leader throughout the United States. John, operations manager at JBSC, has begun to incorporate various quality criteria into JBSC’s business practices. John is now focused on the international market and feels that JBSC’s Focus on quality will help in the next step in broadening it’s scope to the global market. JBSC plans to institute quality circles to further enhance its commitment to quality. Which of the following would be the least accurate description of a quality Circle? A. The team of employees would meet on company time B. A group would work to solve problems of product quality C. A quality circle is an informal company group D. The quality circle would be similar to groups used to some very large manufacturing corporations E. A team of employees would be created |
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D |
The conversion of resources into products and services can be described by its focus, magnitude, and A. The number of customers B. It’s integration system C. The operations manager D. The number of production processes E. The finished prouduct |
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Service economy |
And economy in which more effort is devoted to the production of services them to the production of goods |
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Research and development (R and D) |
A set of activities intended to identify new ideas that have the potential to result in new goods and services |
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Design planning |
The development of a plan for converting an idea into an actual product or service |
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Product Line |
A group of similar products that differ only in relatively minor characteristics |
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Product design |
The process of creating a set of specifications from which a product can be produced |
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Capacity |
The amount of products or services that an organization can produce in a given time |
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Labor-intensive technology |
A process in which people must do most of the work |
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Capital-intensive technology |
The process in which machines and equipment do most of the work |
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Plant layout |
The arrangement of machinery, equipment, and personnel within a production facility |
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Planning horizon |
The period during which in operational plan will be in effect |
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A |
Operations management refers to all activities required to produce goods and services A. True B. Falls |
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B |
A synthetic process of manufacturing is the opposite of mass production process A. True B. False |
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B |
Since the 1980s the number of Americans employed in the manufacturing industry has increased by 20% A. True B. False |
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A |
R & D in a company refers to research and development A. True B. Falls |
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B |
Capacity can be defined as the amount of a product that can be sold by one individual manufacturer A. True B. False |
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A |
A process layout of a factory floor performs each operation in its own particular area A. True B. Falls |
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A |
The responsibility of purchasing is to secure required materials, supplies, components, and parts from other firms. A. True B. False |
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A |
The ISO 14000 incorporates environmental concerns to existing standards A. True B. False |
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A |
One of the great advantages of an MRP system is its ability to juggle delivery schedules and lead times effectively A. True B. False |
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B |
Drawbacks to robotics include the slow pace of work and the inaccuracy of the production A. True B. False |
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A |
A(n) ________Manager is someone who manages the system in an organization that converts resources into goods and services A. Operations B. Human resources C. Planning D. Inventory E. Activities |
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A |
From_____to_____do United States was one of the most productive countries in the world with leadership in this area never threatened A. The end of World War II; the late 1970s B. The end of World War I; The late 1970s C. 1950; 1985 D. 1960; 1990 D. The early 1950s; the late 1970s |
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Purchasing |
All the activities involved in obtaining required materials, supplies, components, and parts from other firms |
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Inventory control |
The process of managing inventories in such a way as to minimize inventory costs, including both holding costs and potential stock-out costs |
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Materials requirements planning (MRP) |
A computerized system that integrates production planning an inventory control |
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Just in time inventory system |
A system designed to ensure that materials or supplies arrive at the factory just when they are needed so that storage and holding cost or minimized |
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Scheduling |
The process of ensuring that materials and other resources are at the right place at the right time |
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Malcolm Baldrige national quality award |
An award given by the president of the United States to organizations judged to be outstanding in specific managerial tasks that lead to improved quality for both products and services |
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Quality control |
The process of ensuring that goods and services are produced in accordance with design specifications |
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Quality circle |
A team of employees who meet on company time to solve problems of product quality |
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Inspection |
The examination of the quality of work-in-process |
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Six Sigma |
A disciplined approach that relies on statistical data and improved methods to eliminate defects for a firms products and services |
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International organization for standardization (ISO) |
A network of national standards institutes and similar organizations from over 160 different countries that is charged with developing standards for quality products and services that are traded throughout the globe |
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B |
The only responsibility of the purchasing area is to purchase products at the lowest cost possible A. True B. False |
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B |
The number of US workers employed in the manufacturing sector has stayed steady for the past 20 years A. True B. False |
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A |
Services, unlike manufactured goods, cannot be stored A. true B. False |
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A |
A manufacturing facility may employee one or more than one production process A. True B. False |
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A |
The network of national standards develop standards for quality products and services that extend to over 160 different countries A. True B. False |
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B |
Mass production is in manufacturing process that incrementally raises the cost required to produce larger quantities A. True B. False |
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A |
Which of the following is least likely to be a primary responsibility or role of a successful operations manager? A. Hire, train, and evaluate people B. Motivate and lead people C. Understand technology in the manufacturing process D. Understand the relationship between customers, marketing, and production E. Appreciate the control processes that help lower production costs and improve quality |
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B |
The notion of capacity of an organization only applies to manufacturing facilities, not to service organizations A. True B. False |
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E |
Resources in the conversion process include all of the following except A. Material B. Financial C. People D. Information E. Technological |
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A |
Utility can be defined as the satisfaction of a human need that a good or service provides A. True B. False |
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B |
The product design comes before the product line can be clearly determined A. True B. False |
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B |
After World War II, which country became the most productive country in the world for almost 30 years? A. Japan B. United States C. Germany D. Korea E. Taiwan |
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B |
Holding costs are associated with finished goods inventory and work in process inventory but not associated with raw materials inventory A. True B. False |
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Lean manufacturing |
The concept built on the idea of eliminating waste from all of the activities required to produce a product or service |
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Automation |
The total or near-total use of machines to do work |
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Robotics |
The use of programmable machines to perform a variety of tasks by manipulating materials and tools |
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Computer-aided design (CAD) |
The use of computers to aid in the development of products |
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Computer-aided manufacturing (CAM) |
The use of computers to plan and control manufacturing processes |
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Computer-integrated manufacturing (CIM) |
Computer system that not only helps to design products but also controls the machinery needed to produce the finished product |
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Continuous process |
A manufacturing process in which a firm produces the same product(s) over a long period of time |
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Flexible manufacturing system (FMS) |
Is single production system that combines electronic machines and CIM |
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Intermittent process |
A manufacturing process in which a firm’s manufacturing machines and equipment are changed to produce different products |
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B |
It is a plan for converting a product idea into an actual product or service A. Analytical process B. Design planning C. Product line D. Plant layout |
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A |
Raw materials are broken into different components A. Analytical process B. Product line C. Productivity D. Intermittent process |
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D |
It’s focus is minimizing holding costs and potential stock-out costs A. Form utility B. Productivity C. Quality Circle D. Inventory control |
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D |
It is created by people converting materials, finances and information into finished goods A. Productivity B. Capital-intensive technology C. Intermittent process D. Form utility |
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B |
A manufacturing process in which a firm’s manufacturing machines and equipment are changed to produce different products A. Product line B. Intermittent process C. Planning horizon D. Productivity |
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C |
Work is accomplished mostly by equipment A. Computer-aided design B. Inventory control C. Capital-intensive technology D. Plant layout |
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A |
Input from workers is used to improve the workplace A. Quality Circle B. Planning horizon C. Design planning D. Product line |
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D |
Computers are the main tool used in the development of products A. Capital-intensive technology B. Product line C. Plant layout D. Computer-aided design |
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A |
The time period during which an operational plan will be in effect A. Planning horizon B. Productivity C. Plant layout D. Analytical process |
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B |
Capacity is the degree to which input resources are physically changed by the conversion process A. True B. False |
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A |
Reshoring is sometimes referred to as onshoring or insourcing A. True B. false |
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B |
Operations management is the process of creating a set of specifications from which the product can be produced A. True B. False |
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B |
A purchasing agent need not worry about a tiny difference in price when a large quantity is being bought A. True B. False |
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A |
A synthetic process combines raw materials or components to create a finished product |
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B |
When workstations are arranged to match the sequence of operations, a process layout is being used A. True B. False |
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B |
Work-in-process inventories are raw materials and supplies waiting to be processed A. True B. False |
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A |
The purpose of research and development is to identify new ideas that have the potential to result in new goods and services |
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B |
For a food-processing plant such as Kraft foods, capacity refers to the number of employees working on an assembly line |
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A |
Labor-intensive technology is accompanied by low initial costs and high operating costs A. True B. False |
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B |
One worker in Department a produces 45 units of work per day on a computer, where as a co–worker produces only 40 units of work per day on a computer. Since the first worker produces more units, that worker has a A. Lower capacity to use technology B. Higher productivity rate C. Desire to help the co-worker D. Computer-integrated system E. Computer-aided system |
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B |
Services differ from the production of manufactured goods in all ways except that services A. Are consumed immediately and cannot be stored B. Aren’t as important as manufactured products to the US economy C. Are provided when and where the customer desires the service D. Are usually labor-intensive E. Are intangible, and it’s more difficult to evaluate customer service |
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A |
The goal of basic research is to A. Uncover new knowledge without the guard for its potential use B. Discover new knowledge with regard for potential use in development C. Discover knowledge for potential use D. Put new or existing knowledge to use E. Combine ideas |
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D |
Two important components of scheduling are A. Lead time and planning B. Designing and arranging C. Monitoring and controlling D. Place and time A. Logistics and flow |
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E |
A common planning horizon for production activities is A. One day B. A week C. A month D. Six months E. One year |
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D |
A_______manufacturing system combines electronic machines and computer-integrated manufacturing in a single-production system A. Continuous B. Analytical C. Synthetic D. Flexible E. Automation |
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C |
The process of acquiring materials, supplies, components, and parts from other firms is known as A. Acquisition B. Planning C. Purchasing D. Inventory requisition E. Materials requirements planning |
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D |
Procter & Gamble uses_____production to produce household products A. Efficient order B. Demand C. Supply order D. Mass E. Effective |
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E |
If a good or service satisfies a human need, it has A. Form B. Value C. Focus D. Magnitude E. Utility |
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C |
The American economy is now characterized as a(n)______economy A. Civilize B. Stagnant C. Service D. Bureaucratic E. Industrialized |
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