Intro To Business Chapter 7

Which of the following activities is part of the "planning" function of management?

Assigning a particular worker to do a specific task

Looking at market forecasts to identify future business opportunities and challenges

Praising a sales representative who has far exceeded her monthly sales objectives

Conducting a job interview with a potential new employee

Looking at market forecasts to identify future business opportunities and challenges

Rob intends to major in accounting because he is confident that an ability to read and interpret financial and accounting data is the way to get to the top in business. Rob seems to be concerned with developing his:

technical skills.

verbal skills.

qualitative skills.

conceptual skills.

technical skills

Which of the following would be a concern addressed in a strategic plan?

Should the firm make a long-term commitment to expand into new markets?

Which specific jobs should be assigned to each employee?

How much output should be produced this week in a given production facility?

Which computer software package should the firm’s human resources office use to manage the payroll?

Should the firm make a long-term commitment to expand into new markets?

Adam is a first-line manager for Idle Time Gaming, Inc., a company whose values and focus is innovation. Having recently transferred in from a traditional retail (top/down) company, which of the following changes will the new company expect Adam to embrace?

He must continue to issue detailed instructions to give the teams a sense of direction

He will no longer have a management position in the firm, since the purpose of teams is to eliminate the need for first-line managers

He will need to act less like a "boss" and more like a coach, advisor, counselor, and team player

He will isolate himself from his subordinates

He will need to act less like a "boss" and more like a coach, advisor, counselor, and team player

Which of the following statements about effective leadership is the most accurate?

Effective leaders have the same personality traits

The most effective leadership style depends on who is being led and in what situation

The democratic style of leadership will almost always improve the effectiveness of the organization

One trait of effective managers is that they consistently maintain the same style of leadership

The most effective leadership style depends on who is being led and in what situation

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity, they are involved in the function of:

controlling.

planning.

leading.

organizing.

planning.

Kayla is a supervisor who manages a production line. She spends several hours each week developing specific employee work assignments and production schedules for the coming week so that the production department can meet its short-term production objectives. This suggests that a significant component of Kayla’s job involves:

strategic planning.

contingency planning.

tactical planning.

operational planning.

operational planning.

Jenna Raiter, the president and CEO of AutoMotion Auto Service Centers, has asked several managers and employees to help establish a statement to outline the fundamental purposes of their company. The result of this effort is likely to be a document known as a(n):

payoff matrix.

mission statement.

tactical plan.

organization chart.

mission statement.

After thirteen years as a laborer for Hendrix Construction, Jimmy was promoted to the position of foreman. He is directly responsible for assigning various jobs to his work crew and evaluating their performance on a daily basis. Jimmy is now a member of:

top management.

middle management.

supervisory management.

forward management.

supervisory management.

Two years ago, Travis started his own restaurant supply company, serving the greater Chicago area. Until recently, he has never concerned himself with establishing a formal control system. Now, with a recession looming, he is experiencing cost conscious restaurant owners. He has decided that a formal control system is needed. The first step Travis should take is:

draw up a formal organization chart.

talk to his banker to set financial goals.

devise a set of clear performance standards.

design an accident report form so that he can keep accurate records of all accidents that occur.

devise a set of clear performance standards.

__________ is the art of utilizing organizational resources to accomplish goals at work.
A. Socialization
B. Justification
C. Preparation
D. Management

management

Management is more progressive today. There is more emphasis on:
A. individual work that can be successfully measured.
B. working in teams.
C. striving to eliminate the control function of management.
D. placing greater reliance on the government for financing.

working in teams

One of the challenges facing today’s managers is to:
A. deal with a workforce that is less educated and less self-directed than in the past.
B. find ways to encourage conformity instead of diversity.
C. work with a more educated workforce.
D. cope with the sudden and unexpected slowdown in the pace of innovation and change.

work with a more educated workforce

Today’s progressive managers:
A. prefer to use the autocratic style of leadership.
B. emphasize teamwork and cooperation rather than discipline and order-giving.
C. face fewer challenges and problems than managers in the past.
D. can rely on a much higher level of worker loyalty to the organization than in the past.

B

Which of the following statements comparing today’s workers with those from earlier eras is most accurate? Compared to earlier workers, today’s employees are:
A. more loyal to the firm.
B. less educated and less self-directed.
C. more willing to leave the firm to seek better opportunities.
D. more likely to need direct guidance and direction from their managers.

c

The revolution in management that is currently underway suggests that the most effective managers of the future will:
A. be very strict in their treatment of workers.
B. emphasize individual initiative rather than teamwork.
C. specialize in performing one of the four management functions.
D. emphasize team work.

d

How are managers today different from managers in the past?
A. Managers today are more likely to reprimand workers
B. Managers in the past would use praise and gentle suggestions
C. Managers in the past were less loyal to their employer
D. Managers today emphasize teamwork

d

Which of the following statements has resulted in changes in the role of management?
A. Most workers today show little initiative or creativity, so managers must spend more time directing their efforts
B. The marketplace is becoming global, which increases both competition and opportunities for cooperation and integration
C. Firms are recognizing that their workforces are too diverse, so managers must find ways to reduce diversity without violating federal laws against discrimination
D. The desire to encourage teamwork has resulted in larger, more cumbersome organizations with too many workers

b

One of the four primary functions of management is:
A. controlling.
B. marketing.
C. financing.
D. designing.

A

The management function concerned with anticipating future trends and determining the best strategies to achieve an organization’s goals and objectives is known as:
A. directing.
B. leadership.
C. planning.
D. forecasting.

C

According to the "Reaching Beyond Our Borders" box in Chapter 7, Jack Welch, former CEO of General Electric, said the key problem companies face in addressing opportunities for in the global market is:
A. the lack of engineer and scientists in the global market.
B. the lack of support from the U.S. government for global expansion.
C. the lack of professional managers at all levels to run operations.
D. the lack of production capability to keep up with global demand.

C

When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization’s goals, they are involved in the __________ function of management.
A. controlling
B. leading
C. planning
D. organizing

D

__________ is the management function that involves determining whether an organization is progressing toward its goals, rewarding employees for doing a good job, and taking corrective action when they are not.
A. Organizing
B. Controlling
C. Leading
D. Officiating

B

___________ is the management function that involves setting goals, strategies, and tactics for achieving the organization’s goals and objectives.
A. Forecasting
B. Planning
C. Conceptualizing
D. Controlling

B

___________ is the management function of creating a vision for the organization and guiding, training, coaching, and motivating employees to help achieve the goals and objectives of the organization.
A. Organizing
B. Controlling
C. Leading
D. Officiating

C

Which of the following goals best describes today’s view of the organizing function? Organizing today focuses on:
A. achieving unified opinions from a diversified workforce.
B. designing the organization around the customer.
C. simplifying the process of measuring outcomes related to performance standards.
D. developing the most efficient strategic plans for the firm.

B

When managers determine that an organization is not making sufficient progress toward achieving its goals and objectives and they develop corrective measures, they are involved in:
A. controlling.
B. planning.
C. directing.
D. accounting.

A

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity, they are involved in the function of:
A. controlling.
B. planning.
C. leading.
D. organizing.

B

Which of the following activities would be a part of the leading function of management?
A. Devising a new strategic plan to enter a new foreign market currently dominated by a competing firm
B. Recruiting qualified workers to join the organization and assigning them to their proper position
C. Examining a financial report to see whether the firm’s profits are improving and taking corrective action if they are not
D. Training and coaching workers to help them understand their job and perform it effectively

D

Which of the following activities is part of the planning function of management?
A. Assigning a particular worker to do a specific task
B. Looking at market forecasts to identify future business opportunities and challenges
C. Praising a sales representative who has far exceeded her monthly sales objectives
D. Conducting a job interview with a potential new employee

B

Which of the following activities is part of the organizing function of management?
A. Going over a spreadsheet to analyze some financial data
B. Teaching a new employee how to use a piece of office equipment
C. Giving front-line workers additional resources needed to provide faster and better service to customers
D. Developing a broad general strategy to help the organization meet its long-term growth objectives

C. Giving front-line workers additional resources needed to provide faster and better service to customers

As a manager, two of Sylvia’s strengths are her ability to communicate goals clearly, and her ability to guide, coach, and motivate workers. Based on these strengths, __________ is a management function that Sylvia is likely to be good at performing.
A. Controlling
B. Planning
C. Leading
D. Organizing

C LEADING

Amanda, a regional manager for Flairol Cosmetics, has just seen a report showing that sales in her region are trending lower than anticipated for the third quarter. Her next task is to determine the reason for the disappointing results and find a way to get sales up to their desired level. Amanda’s efforts are part of the ____________ function of management.
A. controlling
B. directing
C. organizing
D. planning

A

A __________ is an overall explanation of why an organization exists and where it is trying to head.
A. tactical plan
B. prime directive
C. corporate charter
D. vision

D

A vision for a company is:
A. an explanation of why the company exists and where it wants to go.
B. the same thing as an objective.
C. a detailed plan that outlines the major organizational structure of the firm.
D. very relevant for the short-term, but less useful for the long-term.

A

A meaningful mission statement should address topics such as the organization’s:
A. form of ownership and methods of financing.
B. self-concept and company philosophy.
C. advertising strategy and distribution plan.
D. tactical plans and contingency plans.

B

The revolution in management that is currently underway suggests that the most effective managers of the future will:

emphasize teamwork

Monica was hired by the Misty Mount Corporation to take over as the new chief executive officer. Her initial impression is that the company is in disarray, primarily because the employees do not have a sense of purpose or a common set of values. Monica’s observations suggest that she needs to provide a(n) _________ for Misty Mount:

vision

Gabriella is responsible for hiring, motivating, and retaining the best employees for her organization. Gabriella is in charge of:

staffing

A basic difference between goals and objectives is that goals are:

concerned with broad, long-term accomplishments, while objectives focus on specific short-term details

Amanda, a regional manager for Flairol Cosmetics, has just seen a report showing that sales in her region are trending lower than anticipated for the third quarter. Her next task is to determine the reason for the disappointing results and find a way to get sales up to their desired level. Amanda’s efforts are part of the ____________ function of management.

controlling

Autocratic leadership is likely to be effective when:

the organization faces an emergency situation