38. Operations management involves continuous decision-making; hopefully most decisions made will be: |
C. informed |
39. A ‘product package’ consists of: |
C. a combination of goods and service |
40. Business organizations consist of three major functions which, ideally: |
A. support one another |
41. Which of the following is not a type of operations? |
E. all the above involve operations |
42. Technology choices seldom affect: |
C. union activity. |
43. Measurements taken at various points in the transformation process for control purposes are called: |
D. feedback |
44. Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function. |
D. finance |
45. Which one of the following would not generally be classified under the heading of transformation? |
C. staffing |
46. Manufacturing work sent to other countries is called: |
B. outsourced |
47. Product design and process selection are examples of decisions that are: |
C. system design |
48. The responsibilities of the operations manager are: |
B. planning, organizing, staffing, directing, and controlling |
49. Knowledge skills usually don’t include: |
C. communication skills |
50. Which of the following is not true about systems approach? |
C. A systems approach concentrates on efficiency within subsystems. |
51. What is credited with gains in industrial productivity, increased standards of living and affordable products? |
D. assembly lines |
52. Production systems with customized outputs typically have relatively: |
E. skilled workers |
53. Which is not a significant difference between manufacturing and service operations? |
A. cost per unit |
54. Which of the following is not a characteristic of service operations? |
D. easy measurement of productivity |
55. Which of the following is a recent trend in business? |
C. supply chain management |
56. Farming is an example of: |
C. non-manufactured goods |
57. Dealing with the fact that certain aspects of any management situation are more important than others is called: |
C. recognition of priorities |
58. The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the: |
B. Pareto phenomenon |
59. The process of comparing outputs to previously established standards to determine if corrective action is needed is called: |
C. controlling |
60. Which of the following does not relate to system design? |
C. inventory management |
61. Taking a systems viewpoint with regard to operations in today’s environment increasingly leads decision-makers to consider ______________ in response to the ____________. |
C. sustainability; threat of global warming |
62. Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of _________________: |
D. Revenue management |
63. Which of the following is not an ongoing trend in manufacturing? |
D. mass production for greater economies of scale |
64. Which of the following is not a benefit of using models in decision making? |
D. All of the above are benefits. |
65. Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management. |
A. outsourcing; supply chain |
Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization’s goods or services. |
False |
Often, the collective success or failure of companies’ operations functions will impact the ability of a nation to compete with other nations. |
True |
Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used. |
False |
Operations, marketing, and finance function independently of each other in most organizations. |
False |
The greater the degree of customer involvement, the more challenging the design and management of operations. |
True |
Goods producing organizations are not involved in service activities |
False |
Service operations require additional inventory because of the unpredictability of consumer demand. |
False |
The value of outputs is measured by the prices customers are willing to pay for goods or services. |
True |
. The use of models will guarantee the best possible decisions. |
False |
People who work in the field of operations should have skills that include both knowledge and people skills. |
True |
Assembly lines achieved productivity but at the expense of standard of living. |
False |
The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities. |
False |
The word "technology" is used only to refer to ‘information technology’. |
False |
Value added’ by definition is always a positive number since ‘added’ implies increases. |
False |
Service often requires greater labor content, whereas manufacturing is more capital intensive. |
True |
Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials. |
False |
Special-purpose technology is a common way of offering increased customization in manufacturing or services without taking on additional labor costs. |
False |
One method of classifying production systems is the degree of standardization. |
True |
Most people encounter operations only in profit-making organizations. |
False |
Service involves a much higher degree of customer contact than manufacturing. |
True |
A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts. |
True |
The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management. |
True |
Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision-making. |
False |
The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework. |
True |
Managers should most often rely on quantitative techniques for important decisions since quantitative approaches result in more accuratedecisions. |
False |
Many operations management decisions can be described as tradeoffs. |
True |
A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency. |
False |
Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices using custom made parts. |
True |
Elton Mayo’s "Hawthorne Experiment" was the focal point of the Human Relations Movement, which emphasized the importance of the human element in job design. |
True |
Among Ford’s many contributions was the introduction of mass production, using the concept of interchangeable parts and division of labor. |
True |
Operations management and marketing are the two functional areas that exist to support activities in other functions such as accounting, finance, IT and human resources. |
False |
Lean production systems incorporate the advantages of both mass production and craft production. |
True |
As an abstraction of reality, a model is a simplified version of a real phenomenon. |
True |
Lean production systems use a highly skilled work force and flexible equipment. |
True |
The lean production philosophy has been slow to be adopted in service industries. |
False |
Operations Management activities will be less important in the future because many firms are becoming service-oriented operations rather than goods producing operations. |
False |
A modern firm has two supply chain considerations – external links with suppliers and customers, and an internal network of flows to and between the operations function itself. |
True |
Chapter 1 Questions — Operations
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