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A user has called to complain that he can’t connect to your organization’s wireless network from his laptop. You know that the wireless signal is strong in his location. What should you do? |
Check to see if the wireless adapter is switched off. |
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A user needs to use her laptop to give a presentation using a video projector. She called asking you how to switch the display to the external monitor port on her laptop. What should you tell her? |
Press the Fn key along with the function key on the notebook keyboard with a monitor on it. |
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Your lobby receptionist uses a laptop computer to complete her day-to-day tasks. You are concerned about the security of her system. What should you do? (Select two.) |
Configure the laptop with a biometric fingerprint scanner. Secure the laptop to the desk using a cable lock. |
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Which component lets you use a notebook system as a desktop system by making it possible to connect a normal-sized external mouse, keyboard monitor, and speakers? |
Docking station |
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Laptop memory uses SODIMM and UniDIMM packages with SDRAM and DDR/DDR2/DDR3/DDR4 memory. What are these modules sometimes called? |
MicroDIMMs |
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Which feature makes it possible to close some notebook computers and still use the touchscreen? |
180 degree rotating touchscreen |
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Match the notebook Fn key icon labels on the left to the corresponding keys, numbered on the right. 1-6 |
Touchpad (on/off) Screen orientation Wireless (on/off) Bluetooth (on/off) Dual displays Play/Pause media |
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Which type of interface is typically used for internal wireless networking cards in laptops? |
Mini-PCI |
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Which type of interface is most commonly used for internal hard disks in notebook systems? |
SATA |
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Which of the following are characteristics of the ExpressCard /54 form factor. (Select two.) |
L shape 34mm wide at the connector |
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Your laptop has an ExpressCard /54 slot. Which of the following is true? (Select two.) |
You can use an ExpressCard /34 card or an ExpressCard /54 card in the laptop. Compatible ExpressCards for the laptop include cards which are rectangular-shaped. |
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Which of the following input devices uses a stylus? |
Digitizer (not touch screen) |
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Which of the following is an extra button or knob on a laptop keyboard that moves the mouse cursor? |
Point stick |
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The power cord for the laptop has a block on it (sometimes called a brick). What does this block do? |
Converts AC power to DC power |
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An internal laptop keyboard is generally connected to the laptop’s system board using a: |
Ribbon cable |
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You have a notebook computer with a built-in wireless network card. One day it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What use to connect to the wireless network? (Select two.) |
Insert an ExpressCard wireless network card. Insert a wireless USB network card. |
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You have been told to replace the hard drive on a laptop computer that has a drive bay accessible from the outside of the computer. Which of the following should you do after powering down the system? (Select two.) |
Remove the battery Unplug the AC power |
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You want to upgrade the memory modules in a notebook computer. What are the most common ways to access the memory slots? (Select two.) |
Open a panel on the bottom of the notebook. Remove the keyboard. |
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You need to replace the video card in a laptop. What is the first step? |
Find a service manual with correct disassembly procedures. |
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Which type of interface is typically used for internal wireless networking cards in laptops? |
Mini-PCI |
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You need to replace the hard disk in your laptop computer. Which of the following hard drive sizes would you likely choose for the laptop? |
2.5" |
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You have removed the bezel from a notebook display that has stopped functioning. You see a DC to AC power inverter at the base of the screen. What does this tell you about what type of display this must be? |
This is an LCD display that uses CCFL backlighting (LEDs don’t use a converter) |
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You want to configure Power Plans on your Windows 7 laptop computer. Which of the following can do this? (Select two.) |
In the Notification Area, double-click the battery icon. Click More Power Options. Go to Control Panel > System and Security > Power Options. |
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Which ACPI power state retains the contents in RAM, but turns all other components off? |
Suspend (not Sleep or Hibernate) |
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You want to use Hibernation on your Windows notebook. What does it need to have? |
Enough free hard drive space |
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You have just purchased a used laptop and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you configure the power button to trigger hibernation. Everything works fine for several weeks. However, one day when you press the power button, the laptop does not hibernate. What should you do? |
Free up disk space. |
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Which of the following battery types offers the greatest storage capacity in the smallest amount of space? |
Lithium Ion (Li-Ion) |
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Which of the following battery types has the greatest need to be completely drained before being recharged? |
Nickel Cadmium (Ni-Cad) |
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You’re troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus taps about 1 inch to the right of where the tap actually occurred. How can you fix this problem? |
Recalibrate the digitizer pad. |
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A user is trying to log into Windows on her notebook computer. She enters the correct password for her user account, but the system won’t let her authenticate, claiming the wrong password has been entered. What’s causing the problem? |
She has turned Num Lock on causing numbers to be sent from the keyboard instead of letters. |
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You’re troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen is always dark and difficult to read even while the system is plugged into a wall outlet. You checked the system and determined that the backlight isn’t working. Which of the following could be the cause? |
The LCD cutoff switch is stuck in the Off position. |
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You’re troubleshooting a malfunctioning notebook computer. Nothing appears on the LED display when the system is powered on. What is the first thing you should do? |
Plug in an external monitor |
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A user in sales cannot get his laptop to display through a projector. He sees the screen output on the built-in display, but the video is not being seen on the projector. What should you do first? |
Use the Fn key to redirect display to the external video port |
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Six months ago, you purchased a new laptop. Since then, you have noticed that the battery life has been steadily going down. When it was new, a full charge lasted about 3 hours. Now you are lucky to get 2 hours before the battery charge level drops below 5%. What should be your first step to correct this problem? |
Calibrate the battery. |
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You recently replaced a malfunctioning video card on your laptop. After reassembling the laptop, everything works well except for the wireless network connection. The wireless adapter functioned correctly before you replaced the video card. What would most likely resolve this problem? |
Reconnect the antenna connections. |
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After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday. What should you do first? |
Have him verify that the wireless card’s hardware switch is in the On position. |
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You’re troubleshooting a malfunctioning LED display on a notebook computer system. An external monitor correctly displays the output from the notebook. Which of the following could be the cause? |
Failed backlight (CCFL or LED backlighting) |
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In preparation to use your laptop on the airplane as you travel to a conference, you disconnected the USB mouse. However, after removing the external mouse, the cursor drifts consistently to the left side of the screen while using the built-in trackpad and mouse buttons. What should you do? |
Access the BIOS/UEFI configuration and disable the USB pointer option |
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A panicked user comes to you at the support desk and asks you to come to his office because his notebook has no power. He’s positive that his battery has completely failed because he came in this morning and there is no power at all to his laptop. He left it plugged in on his desk all night but it will not turn on. He has an important presentation to make in a couple of hours and insists that you bring a replacement battery. What troubleshooting steps should you do before replacing the battery? (Select two.) |
Make sure the AC cord is securely plugged into both the wall outlet and the power adapter. Make sure the DC cord from the power adapter is plugged firmly into the notebook power connector. |
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A user recently used her notebook to make a presentation that required her to display her screen from a projector in the conference room. She is now back at her desk, her notebook is still on, but the display is blank. What should you do first to try to restore the display? |
Use the Fn keys to toggle the display output to the laptop monitor. |
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A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced but you want verify that the backlight is failing before you replace it. What should you check before replacing the backlight? |
Make sure that the dimming isn’t being caused by a power saving method that has been configured to conserve notebook power. |
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If a notebook computer is exhibiting symptoms that seem to indicate a malfunctioning keyboard, what troubleshooting steps can you take to determine if the keyboard needs to be replaced? (Select two.) |
Connect an external keyboard. Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks. |
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If a notebook computer with an integrated wireless network adapter shows that there is no wireless network connection, what should you check first? |
Make sure the switch that turns the wireless network card on and off is in the on position. |
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