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Which of the following statements is true of personal information systems? |
Personal information systems have only a single user and so procedures are not documented or formalized. |
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Personal information systems are most likely to be used by ________. |
drug salespersons |
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Which of the following is a characteristic of workgroup information systems? |
resistance to change |
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Physician partnerships most likely use ________. |
workgroup information systems |
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Which of the following statements is true of workgroup information systems? |
Workgroup information systems typically support 10 to 100 users. |
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Which of the following is a characteristic of enterprise information systems? |
They typically have hundreds to thousands of users. |
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Which of the following statements is true of enterprise information systems? |
The solutions to problems in these systems usually involve more than one department |
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________ are systems that are shared by two or more independent organizations. |
Inter-enterprise information systems |
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Which of the following is most likely to make use of an inter-enterprise information system? |
PRIDE systems |
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A(n) ________ exists when data are isolated in separated information systems. |
information silo |
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Information silos arise as a result of ________. |
data being isolated in systems that are separated across different organizational levels |
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Which of the following is an information systems application that supports the sales and marketing department in an organization? |
lead generation |
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Which of the following departments in an organization is supported by information systems applications such as recruitment and compensation? |
human resources department |
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Budgeting and treasury management are information systems applications that support an organization’s ________. |
accounting department |
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Sales forecasting and brand management are information systems applications that support an organization’s ________. |
sales and marketing department |
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________ is an information systems application that supports the human resources department in an organization. |
Compensation |
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Which of the following is a problem posed by information silos? |
There is a lack of integrated enterprise information. |
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The problems posed by information silos ultimately lead to ________. |
increased costs for an organization |
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________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems. |
Business process reengineering |
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Which of the following statements is true of business process reengineering? |
It is a very expensive process |
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Inherent processes are ________. |
predesigned procedures for using software products |
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Which of the following statements is true of inherent processes? |
Inherent processes provide an alternative to business process reengineering. |
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The first phase in the customer life cycle involves ________. |
sending messages to target audiences to attract customer prospects |
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When prospects become customers who need to be supported, the organization is in the ________ phase of the customer life cycle. |
customer acquisition |
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Which of the following is a component of relationship management? |
increasing the value of existing customers by selling them more products |
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During which of the following phases of the customer life cycle does win-back processes categorize customers according to value? |
churn |
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________ is the last phase in the customer life cycle. |
churn |
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Which of the following statements is true of customer relationship management (CRM) systems? |
They vary in the degree of functionality they provide. |
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Enterprise resource planning (ERP) helps in ________. |
consolidating business operations into a single, consistent, computing platform |
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Which of the following statements is true about ERP? |
ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts |
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________ is the worldwide leader of ERP vendors. |
SAP |
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ERP was originally used in the ________ domain. |
manufacturing |
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________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together. |
Enterprise integration application (EAI) |
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Which of the following is a function of EAI? |
It enables a gradual move to ERP. |
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Which of the following statements is true of EAI? |
EAI software can be configured to automatically make conversions needed to share data among different systems. |
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The expenses and risks associated with the implementation or upgrading of enterprise systems arise from the ________. |
resistance from a company’s employees to changes in existing systems |
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When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________. |
developing committees and steering groups for process management |
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________ is a major issue faced by companies when implementing enterprise systems. |
The gap between the requirements of an organization and the capabilities of an application |
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________ is a person’s belief that he or she can be successful at his or her job. |
Self-efficacy |
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Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices. |
distributed systems |
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