MGMT 300- Chapter 16

B.

Which of the following is the arousal, direction, and persistence of behavior? a.Commitment b.Motivation c.Satisfaction d.Rewarding behavior e.Behavior modification

C.

A(n)_____ refers to a reward given by another person. a.intrinsic reward b. internal reward c.extrinsic reward d.valued reward e.charity

A.

A(n)_____ is an example of an intrinsic reward. a.employee’s feelings of self-worth b. pat on the back from your boss c.pay raise d.promotion e.bonus

A.

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by: a.extrinsic rewards. b. intrinsic rewards. c.variable rewards. d.all of these. e.none of these.

E.

Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow’s leaders. Sally is motivated by: a.power factors. b. leadership factors. c.hygiene factors. d.extrinsic rewards. e.intrinsic rewards.

A.

Which of the following theories focuses on employee learning of desired work behaviors? a.Reinforcement theory b. ERG theory c.Hierarchy of needs theory d.Experiential learning theory e.Content theory

C.

Which motivation theory proposes that needs must be satisfied in sequence? a.Reinforcement theory b. ERG theory c.Hierarchy of needs theory d.Experiential learning theory e.Social learning theory

C.

Which of the following theories emphasize the needs that motivate people? a.Process b. Reinforcement c.Content d.Contingency e.Situational

D.

Which of the following is a content theory that proposes that people are motivated by physiological, safety, belongingness, esteem, and self-actualization needs? a.Reinforcement theory b. Process theory c.Situational theory d.Hierarchy of needs theory e.Contingency theory

E.

_____ focus on employee learning of desired work behaviors. a.Contingency theories b. Situational theories c.Content theories d.Process theories e.Reinforcement theories

B.

Which of the following isNOT a need proposed by Maslow in his hierarchy of needs theory? a.Safety needs b. Compensation needs c.Physiological needs d.Esteem needs e.Self-actualization needs

D.

Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs? a.Physiological b. Safety c.Belongingness d.Esteem e.Self-actualization

B.

_____ describe the most basic human physical needs, including food, water and oxygen. a.Self-actualization needs b. Physiological needs c.Esteem needs d.Belongingness needs e.Safety needs

D.

Which need describes the desire to be accepted by one’s peer, have friendships, be part of a group, and be loved? a.Self-actualization needs b. Physiological needs c.Esteem needs d.Belongingness needs e.Safety needs

A.

According to Maslow, the highest order needs are: a.self-actualization needs. b. physiological needs. c.esteem needs. d.belongingness needs. e.safety needs

B.

Alderfer referred to the needs for physical well being as _____ needs. a.physiological b. existence c.belongingness d.relatedness e.growth

C.

Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say he is motivated by: a.growth needs. b. existence needs. c.relatedness needs. d.self-actualization needs. e.physiological needs.

D.

The frustration-regression principle is most closely related with _____. a.Maslow b. Herzberg c.McClelland d.Alderfer e.Adam

C.

According to Herzberg, _____ is an example of a hygiene factor. a.achievement b. recognition c.pay d.responsibility e.opportunity for growth

B.

Highroller Casinos provides good salaries and benefits, including bonuses of up to 25 percent of annual salaries. However, the company has been criticized for not establishing an achievement or recognition program for its employees. Which of the following best describes the company in terms of the two-factor theory? a.Good motivators and inadequate hygiene factors b. Good hygiene factors and inadequate motivators c.Good hygiene factors and motivators d.Inadequate hygiene factors and motivators e.None of the above

C.

Which of the following are high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth? a.Hygiene factors b. Extrinsic factors c.Motivators d.Dissatisfiers e.All of these

C.

_____ have the greatest impact, according to Herzberg, on job satisfaction. a.Hygiene factors b. Reinforcers c.Motivators d.Dissatisfiers e.All of these

B.

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction? a.Increase the level of hygiene factors b. Increase the level of motivators c.Decrease the level of motivators d.Decrease the level of hygiene factors e.None of these

A.

The desire to form close personal relationships, avoid conflict, and establish warm friendships, describes: a.a need for affiliation. b. a need for power. c.a need for achievement. d.a need for authority. e.all of these

A.

A high need for _____ is associated with successful attainment of top levels in the organizational hierarchy, according to McClelland. a.power b.achievement c.affiliation d.success e.expertise

A.

Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her: a.need for power. b.need for achievement. c.need for affiliation. d.need for relatedness. e.none of these.

B.

Alden is a recent college graduate. Heis unsure about his future. A counselor in his university’s career resources office recently told Alden that he had a high need for achievement. Based on this, what type of career should Alden pursue? a.He should look for work as a project manager. b. He should think about starting his own business. c.He should look for work in "corporate America," he is sure to climb to the top. d.He should play the Lotto. e.None of these.

B.

Which term, in goal-setting theory, refers to the need to make goals highly ambitious but achievable? a.Goal specificity b. Goal difficulty c.Goal acceptance d.Feedback e.Goal motivation

C.

In goal-setting theory, _____ refers to the idea that employees have to "buy into" the goals. a.goal specificity b. goal difficulty c.goal acceptance d.feedback e.goal motivation

D.

In goal-setting theory, which term refers to the need to get information to people about how well they are doing inprogressing toward goal achievement? a.Goal specificity b. Goal difficulty c.Goal acceptance d.Feedback e.Goal motivation

B.

Which of the following isan example of a process theory of motivation?a.Need hierarchy theory b. Equity theory c.Two-factor theory d.ERG theory e.Acquired needs theory

D.

_____ theory deals with employee’s perception of fairness. a.Expectancy b.Reinforcement c.Need hierarchy d.Equity e.ERG

D.

Kara and Simon are both middle managers at Gotcha International. Kara is dissatisfied because she knows that Simon makes more in salary even though, in Kara’s opinion, she works longer hours than he does. If Kara wishes to reduce this perceived inequity, what should she do? a.She could reduce the number of hours she works. b. She could increase her level of absenteeism. c.She could ask for a raise. d.All of these. e.Only she could reduce the number of hours she works and she could ask for a raise.

E.

Which of the following isNOT a common method for reducing a perceived inequity? a.Change inputs b.Change outcomes c.Distorts perception d.Leave the job e.Change equity

B.

Which of the following is based on the relationships between effort, performance, and outcomes? a.Equity theory b.Expectancy theory c.Reinforcement theory d.Two-factor theory e.ERG theory

D.

Samuel, a sales associate atan electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary to the idea that he must be a top sales associate, generating more revenue than anyone else. This example demonstrates which method for reducing perceived inequity? a.Working harder, not smarter b.Changing outcomes c.Changing work effort d.Changing perceptions e.Leaving the job

C.

Yolanda recently learned that Sue, who works in the same position as she and has been with the company for the same amount of time, earns about ten percent more than she does. As a result, Yolanda feels that she should not work as hard, so she starts coming in late and taking more days off. This isan example of which method for reducing perceived equity? a.Working harder, not smarter b. Changing outcomes c.Changing work effort d.Changing perceptions e.Leaving the job

B.

A recent study from the U.S. Department of Labor shows that the top reason that people leave their jobs is because they: a.don’t make enough money. b. don’t feel appreciated. c.don’t believe in what the organization stands for. d.don’t like their colleagues. e.don’t like their boss.

B.

The _____ involves whether putting effort into a task will lead to high performance. a.P -> O expectancy b. E -> P expectancy c.O -> V expectancy d.A -> Z expectancy e.V -> P expectancy

C.

Tim is a manager at Chuck’s Construction. He sees little opportunity for advancement at Chuck’s Construction, regardless of how well he performs. Which of the following expectancies is low for Tim? a.E -> P expectancy b. O -> V expectancy c.P -> O expectancy d.E -> V expectancy e.None of these

C.

Abbi works at Railroad Ties. Her bosses continually indicate that her motivational level is low. Abbi agrees, but is unwilling to work harder until the company changes the types of reward it offers its employees. Which of the following islow for Abbi? a.E -> P expectancy b. O -> P expectancy c.Valence d.Motivators e.O -> E indicators

B.

Which of the following describes the value or attraction an individual has for an outcome? a.Motivators b. Valence c.O -> V expectancy d.P -> O expectancy e.E -> V expectancy

A.

Which of the following theories concern the thought processes that influence behavior? a.Process b.Reinforcement c.Content d.Needs e.Maslow’s

C.

Theories that explain how employees select the behaviors that allow them to meet their needs are known as: a.content theories. b. contingency theories. c.process theories. d.need hierarchy theories. e.reinforcement theories

A.

In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous. a.goal specificity b. goal difficulty c.goal acceptance d.feedback e.goal motivation

C.

Which of the following theories places an emphasis on behavior and its consequences? a.Two-factor theory b. Need hierarchy theory c.Reinforcement theory d.ERG theory e.Equity theory

C.

Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior? a.Avoidance learning b. Punishment c.Positive reinforcement d.Extinction e.Suspension

D.

Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of: a.extinction. b. negative reinforcement. c.avoidance learning. d.positive reinforcement. e.none of these.

A.

The removal of an unpleasant consequence following a desired behavior is referred to as: a.avoidance learning. b. punishment. c.positive reinforcement. d.extinction. e.inefficient management

A.

Which of these is sometimes called negative reinforcement? a.Avoidance learning b. Punishment c.Positive reinforcement d.Extinction e.Neutral learning

B.

_____ is the imposition of unpleasant outcomes on an employee. a.Avoidance learning b.Punishment c.Positive reinforcement d.Extinction e.Avoiding punishment

C.

Which of the following techniques reduces the likelihood that behavior will be repeated? a.Positive reinforcement b. Negative reinforcement c.Extinction d.Reward enhancement e.All of these

B.

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student’s grade. Based on the above, the professor’s actions are consistent with which of the following reinforcement techniques? a.Negative reinforcement b. Punishment c.Positive reinforcement d.Avoidance learning e.Rewards enhancement

D.

Jeff and Rob have a difficult time getting along at work. Most days, Jeff spends a lot of time cracking jokes and goofing off, while Rob constantly nags him and tells him to act like a grownup. On days when Jeff is more reserved, Rob does not nag him, hoping that this will result in improved behavior down the road. This is an example of which form of behavior modification? a.Empowerment b. Extinction c.Punishment d.Avoidance learning e.Positive reinforcement

D.

Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future? a.Avoidance learning b. Punishment c.Positive reinforcement d.Extinction e.None of these

A.

One of your fellow team members at work is continually disrupting the team’s work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool? a.Extinction b. Positive reinforcement c.Negative reinforcement d.Avoidance learning e.Desired behavior is reinforced annually

E.

Which theory proposes that an individual’s motivation can result not just from direct experience of rewards and punishments but also from the person’s thoughts and beliefs and his or her observations of other people’s behavior? a.Reinforcement theory b. Hierarchy of needs theory c.ERG theory d.Experiential learning theory e.Social learning theory

A.

_____ occurs when an individual sees others perform certain behaviors and get rewarded for them. a.Vicarious learning b. Self-efficacy c.Self-reinforcement d.Delegation e.Experiential learning

A.

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of: a.vicarious learning. b. self-efficacy. c.self-reinforcement. d.delegation. e.experiential learning

A.

Which of the following is the application of motivational theories to the structure of work for improving productivity and satisfaction? a.Job design b. Job enlargement c.Job simplification d.Job characteristics e.Job enrichment

C.

While job ____ can lead to greater task efficiencies, it has failed as a motivational technique. a.rotation b. enlargement c.simplification d.characteristics e.enrichment

C.

Larry is looking for ways to increase the number of different tasks that an employee performs without increasing task complexity. He should try: a.job simplification. b. job enlargement. c.job rotation. d.job enrichment. e.job lay-off

B.

_____ systematically moves employees from one job to another, thereby increasing the number of different tasks anemployee performs without increasing the complexity of any one job. a.Job simplification b. Job rotation c.Job enlargement d.Job enrichment e.None of these

E.

Which of these combines a number of tasks horizontally into one, new broader job? a.Job simplification b. Job rotation c.Job enrichment d.All of these e.None of these

B.

Which of the following combines a series of tasks into one new, broader job? a.Job simplification b. Job enlargement c.Job rotation d.Job characteristics e.Job lay-off

D.

A job design that incorporates achievement, recognition, and other high-level motivators into the work is referred to as: a.job simplification. b. job rotation. c.job enlargement. d.job enrichment. e.none of these.

B.

Karen is a first line supervisor at Wolfs, Inc. She wishes to increase her employee’s opportunities for growth and learning. Which of the following techniques should she use? a.Job enlargement b. Job enrichment c.Job rotation d.Positive reinforcement e.Continuous

A.

_____ is an important part of the job characteristics model. a.Critical psychological states b. A hierarchy of needs c.Schedules of reinforcement d.All of these e.None of these

A.

The core dimension of Hackman and Oldham’s model of job characteristics that is based on the number of diverse activities that make up a job is known as: a.autonomy. b. job enlargement. c.skill variety. d.task identity. e.feedback.

B.

Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending? a.Task complexity b. Task identity c.Task significance d.Task structure e.None of these

C.

The degree to which the job is perceived as important and having impact on the company or customers is referred to as: a.task complexity. b. task identity. c.task significance. d.task structure. e.task simplification.

D.

_____ influences the critical psychological state of experienced meaningfulness of work. a.Skill variety b.Task significance c.Task identity d.All of these e.Task significance and task identity only

B.

_____ is an individual’s belief about his or her abilities to successfully accomplish a specific task or outcome. a.Self-control b.Self-efficacy c.Self-reinforcement d.Autonomy e.Delegation

B.

Daisy tried to apply the job characteristics model to her workforce, but it only worked for some of her employees. Which of the following may be a reason why it did not work for everyone? a.Some of her employees are lazy. b.Some of her employees are low in growth-need strength. c.Some of her employees have a low need for power. d.All of her employees have high growth-needs. e.Some of her employees have low affiliation needs

A.

_____ is the extent to which doing the job provides information back to the employee about his or her performance. a.Feedback b.Assessment c.Evaluation d.Satisfaction e.Fulfillment

D.

The job characteristic of feedback provides the worker with: a.employee growth-need strength. b.experienced meaningfulness of work. c.experienced responsibility. d.knowledge of actual results. e.demotivation

C.

The delegation of power and authority to subordinates is referred to as: a.need for power. b. need for achievement. c.empowerment. d.passing the buck. e.need of affiliation

E.

Empowering employees means giving employees _____. a.information b.knowledge c.power d.rewards e.all of these

B.

Ricky is a manager at InfoServices, where she rewards the top sales employee every month by giving him or her a high-definition TV or PC. This is an example of what employee motivation program? a.Pay for performance b.Lifestyle award c.Employee stock ownership plan d.Flexible work schedule e.Team-based compensation

A.

On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills? a.Self-management b.Suggestion programs c.Participation groups d.Cross-functional teams e.Periodic briefings.

D.

_____ is power sharing, or the delegation of power or authority to subordinates inan organization. a.Engagement b.Synergy c.Motivation d.Empowerment e.Leadership

C.

On the continuum of empowerment, employees who are self-managed: a.give input. b. participate in decisions. c.are responsible for decision process and strategy. d.have no decision discretion. e.make decisions.

B.

_____ is a situation in which employees enjoy their work, contribute enthusiasticallyto meeting goals, and feel a sense of belonging and commitment to the organization. a.Commitment b.Engagement c.Employee loyalty d.Employee assurance e.Employee guarantee

E.

Carla’s subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee: a.pay-for-performance. b.delegation. c.empathy. d.apathy. e.engagement