Which of the following is the best way to manage virtual teams? |
A. Focus on what is accomplished, not hours or locations. |
In managing virtual workers, a manager should |
D. meet regularly, face to face. |
Which of the following is NOT a benefit of teamwork in an organization? |
B. Decreased stress |
Two or more freely interacting individuals who share collective norms, share collective goals, and have a common identity are called a |
E. group. |
A _______ is defined as a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves accountable. |
C. team |
A group that is created to do something productive for the organization and is headed by a leader is called a(n) |
B. formal group. |
Beth organized several teachers to discuss the school painting scheduled for summer. They looked at several brands, and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators. In this instance, the teachers make up a(n) |
E. formal group. |
Which of the following is true of informal groups? |
A. Informal groups can advance the plans of formal groups. |
Almost every day at 11:30, Tara and four of her coworkers met to walk the wilderness trail behind their office building. This is an example of a(n) |
B. informal group. |
A team composed of people from different departments who are pursuing a common objective is called a |
C. cross-functional team. |
Carlie, Clarke and Armando met once a week for several months in the fall to decide how to reorganize their department work spaces when the organization moved to a new building in January. This is an example of a |
B. problem-solving team. |
A team that consists of members who interact by computer network to collaborate on projects is called a(n) |
E. virtual team. |
A work team that works to accomplish tasks that require people with specialized training and a high degree of coordination is called a(n) |
D. action team. |
At Berk Architects, a group of designers are developing the first drawings for a proposed multi-use development in a revitalizing section of a large city. What type of work team is this group? |
A. Project team |
A data processing group is an example of a(n) |
D. production team. |
Which of the following is a characteristic of a continuous improvement team? |
B. A type of advice team |
Who are typical members of continuous improvement teams? |
A. Workers and supervisors |
Which of the following is an important aspect when creating a self-managed team? |
D. Use team bonuses |
Self-managed teams are groups of workers who have been given ______ for their task domains. |
B. administrative oversight |
Administrative oversight given to self-managed teams does NOT include |
C. implementing change |
When using a self-managed team, a manager should |
D. allow members to hire their own co-workers. |
Which of the following is NOT one of the stages of group and team development? |
C. Reforming |
The question the group is asking during the forming stage of group development is |
A. "Why are we here?" |
During the forming stage, the leader should |
B. allow people to socialize. |
The ______ stage of team development is characterized by the emergence of individual personalities and roles and conflicts within the group. |
E. storming |
The group development stage in which individuals test the leader’s policies and assumptions as they try to determine how they fit into the power structure is the ______ stage. |
A. storming |
Yuan’s team was not making much progress on the development of a new production process. Linnea was being very uncooperative; she did not agree with the direction Yuan was taking, so she hadn’t helped with her part. This team is in what stage of group development? |
D. Storming |
During the ______ stage of team development, close relationships develop and unity and harmony emerge. |
B. norming |
The question individuals ask during the norming stage of group development is |
D. "What do the others expect me to do?" |
The principal by-product of the norming stage of team development is |
C. group cohesiveness. |
Since hard feelings about group leadership and assignments had passed, Phillip’s group seemed to be relating much better. At the meeting tomorrow he should |
A. help the team identify group goals and values. |
______ is a "we" feeling that binds group members together. |
E. Group cohesiveness |
In the performing stage of group development, members |
C. concentrate on solving problems. |
During the performing stage of team development, the group answers the question |
D. "Can we do the job properly?" |
Andrea led a team that has just finished up a very challenging research project that will assist management in developing long range plans. Despite the stress of the past few months, a few people now seem sad it’s over. Now Andrea should |
A. have an awards ceremony. |
Groups that make it through storming generally do so because |
C. someone besides the leader challenges the group to resolve power struggles. |
The stage during which a group sets guidelines about issues like attendance and punctuality is the ______ stage. |
A. norming |
Which of the following is NOT a primary consideration in building a group into an effective team? |
C. Autocratic structure |
Which of the following is an advantage of smaller groups? |
E. Better interaction and morale |
Which of the following is a disadvantage of smaller groups? |
A. Unfair work distribution |
Which of the following is an advantage of larger groups? |
D. Can take advantage of division of labor |
Which of the following is a disadvantage of larger groups? |
B. Less commitment |
There were 17 people on the grounds maintenance committee, and among its responsibilities were monthly parking lot cleanup and weekly patio sweeping. Alex was a part of the committee at his boss’s request, but had never actually helped with anything. This is likely an example of |
C. social loafing. |
Members of a team develop their ______ based on the expectations of the team, of the organization, and of themselves. |
A. roles |
A ______ role is behavior that concentrates on getting the team’s work done. |
D. task |
Vanita points out during the meeting that the group has fallen a half hour behind schedule according to the agenda, and should get back to the important work at hand. Vanita is performing a ______ role. |
B. task |
Someone at a team meeting who says, "Let’s hear from those who oppose this plan" is performing a ______ role. |
A. maintenance |
The atmosphere in the room was tense and somewhat negative as the management team discussed changes to promotion requirements. But then Eterio made a joke about Ryan’s white-knuckled grip on his pen, and the laughter seemed to improve the mood. Eterio was acting in a ______ role. |
C. maintenance |
Which of the following is NOT a reason to enforce norms? |
B. To create a written document of behavioral guidelines for new employees |
Nordstrom’s department store chain emphasizes the great lengths to which it goes in customer service, an example of which of these reasons to enforce norms? |
D. To emphasize the group’s important values |
Which of the following is a way managers can enhance team cohesiveness? |
E. Allowing off-the-job social events |
Building collaborative teams is aided by combining role clarity with |
A. task ambiguity. |
When members of a group are friendly and tight-knit but unable to disagree enough to properly appraise alternatives, they are said to be experiencing |
B. groupthink. |
Pam sat through the meeting feeling convinced her team was misinterpreting recent marketing research, but she didn’t say anything. The team leader was a close friend. Plus, she didn’t want to disrupt the team since she thought she was the only one with reservations. Pam’s team appears to be experiencing |
A. groupthink. |
Peer pressure which leads group members to question the loyalty of other members who express dissent is a symptom of |
D. groupthink. |
To prevent groupthink, a manager should |
C. bring in outside experts for fresh perspectives. |
Negative conflict is sometimes called ______ conflict. |
A. dysfunctional |
Which of the following is characteristic of work groups with too little conflict? |
B. Indecision |
Which of the following is a manifestation of excessive conflict in the workplace? |
D. Violence |
Workplace performance is maximized when |
C. conflict is at a moderate level. |
Hannah is on a team with Carson, and they are often in conflict. Hannah likes to begin her work with careful planning and she gets started immediately. Carson, on the other hand, likes trying out several ideas, and tends to be working frantically at the last minute. Their team conflict most likely stems from |
B. a personality clash. |
Which of the following is a source of conflict in the workplace? |
E. Inconsistent goals |
Abel, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Samantha, a marketing manager, seems to resist his direction. The source of conflict in this can be |
D. status differences. |
The conflict-handling style in which a person allows the desires of another to prevail is known as |
B. accommodating. |
When issues causing conflict are trivial, or when emotions are high and a cooling-off period would be helpful, which conflict-handling style is preferable? |
D. Avoiding |
Kazimir has missed another deadline and his boss Carla is furious. She will have to explain to the client again why the project is behind. Carla thinks she may say something she’ll regret if she talks to Kazimir about this now, so she decides to wait awhile. Carla is using the ______ conflict-handling style. |
A. avoiding |
Megan came to her boss with a proposal for a new Minolta copier. Daniel tells her that he has always used and liked Xerox copiers, but when he thinks about it later he realizes he does not feel really strongly about it. Daniel should adopt a(n) ______ conflict-handling style. |
E. accommodating |
______ strives to devise solutions that benefit both parties. |
B. Collaborating |
Sasha told her team that she is moving forward with a change to the bonus structure, despite vocal objections from several team members. Sasha is using the ______ conflict-handling style. |
D. forcing |
The disadvantage of the ______ conflict-handling style is that it is very time consuming. |
B. collaborating |
In which of the following conditions should constructive conflict be stimulated? |
A. The group seems to be apathetic. |
______ is designed to elicit different opinions without inciting people’s personal feelings. |
B. Programmed conflict |
Keith asked Becky, one of his team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of |
A. devil’s advocacy. |
______ is the process of having two people or groups play opposing roles in a debate in order to better understand a proposal. |
E. The dialectic method |
MAN 3025 Exam 4 (Ch 13)
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