|
What would make it easier for a technician to troubleshoot a problem that has been previously solved by another technician? |
centralized closed trouble tickets |
|
Which statement describes the term ESD? |
It is the sudden discharge of static electricity that can adversely affect a component. |
|
What safety hazard might occur if a partially filled aerosol can is exposed to excessive heat? |
explosion |
|
What tool would be used to determine which network port attaches to a specific office jack? |
toner probe |
|
Which type of fastener is loosened and tightened with a hex driver? |
six sided bolt |
|
A technician accidentally spills a cleaning solution on the floor of the workshop. Where would the technician find instructions on how to properly clean up and dispose of the product? |
the safety data sheet |
|
Which tool would be used to create a partition on a hard drive? |
Disk Management |
|
Which two devices commonly affect wireless networks? (Choose two.) |
microwaves cordless phones |
|
A technician should keep a personal ___________ where all steps taken to repair a computer problem are noted including any configuration changes made. |
journal |
|
What are two safety hazards when dealing with laser printers? (Choose two.) |
high voltage hot components |
|
What is an accepted method for cleaning computer components? |
using glass cleaner on a soft cloth to clean the outside of the mouse |
|
What three guidelines should be followed to provide safe conditions when computer equipment is being repaired? (Choose three.) |
Do not open the power supply. Bend your knees when lifting heavy objects. Turn off the power to the printer and computer before beginning. |
|
Which tool would be used to scan Windows critical system files and replace any corrupted files? |
SFC |
|
What is a proper directive for using a can of compressed air to clean a PC? |
Do not spray the compressed air with the can upside down. |
|
Which tool can protect computer components from the effects of ESD? |
Anti-static wrist strap |
|
Which device can protect computer equipment from brownouts by providing a consistent quality of electrical power? |
UPS |
|
Which tool can be used to take resistance and voltage measurements? |
multimeter |
Share This
Flashcard
