Computing Essentials 10

This decision model helps middle-level managers control the work of the organization, such as financial planning and sales promotion planning.

Tactical model

An example of this type of report would be a sales report that shows that certain items are selling significantly above or below forecasts.

Exception

Who uses management information systems?

Middle-level managers

This typically consists of transactions from the transaction processing system.

Internal data

The ________ activity records the customer requests for products or services.

sales order processing

Creating finished goods and services using raw materials and personnel pertains to which of the following functions?

Production

Supervisors’ responsibilities include operational matters.

True

There are three basic decision models used in GDSS: operational, strategic, and financial.

False

The research department strictly involves itself only with the creation of finished goods that are tangible.

False

The research department identifies, investigates, and develops new products and services.

True

These systems are used in managing documents, communicating, and scheduling.

Office automation systems

This level of management is involved with tactical planning and implementing the long-term goals within an organization.

Middle management

Who is responsible for operational matters and monitoring day-to-day events?

Supervisors

Office automation systems are designed primarily to support data workers.

True

In case of an unanticipated union strike, the manager in charge of manufacturing might consult the management information system to determine how it will affect production schedules.

False

A purchase order form pertains to the payroll department.

False

The executive support system helps top-level managers oversee the company’s operations and develop strategic plans.

True

The executive support system can analyze the effects of events and trends outside the organization.

False

The management information system records day-to-day transactions, such as customer orders, bills, inventory levels, and production output.

False

The ________ keeps records of the number of each kind of part or finished good in the warehouse.

inventory control system

This lists the assets, liabilities, and the equity of an organization.

Balance sheet

Which of the following refers to a system that summarizes detailed data from the transaction processing systems in standard reports for middle-level managers?

Management information system (MIS)

A transaction processing system is also referred to as a ________.

data processing system

Knowledge workers use specialized information systems, called KWSs, to create information in their area of expertise.

True

The marketing department identifies, investigates, and develops new products and services.

False

Top-level managers need information both from within the organization and from outside.

True

This system is a flexible tool for data analysis, since its reports do not have a fixed format.

Decision support system

In a GDSS, the ________ is generally the decision maker.

group

Demand reports do not have to be produced on a regular basis.

True

Regional managers can compare their regular sales reports with that of the other regional managers by using ________.

periodic reports

Which system is a type of artificial intelligence that uses a database, containing facts and rules, to provide assistance to users?

Expert system

Which system presents information in a highly summarized form?

Executive support system (ESS)

An MIS differs from a TPS in that it creates databases.

False

________ systems help supervisors by generating databases that act as the foundation for other information systems.

Transaction processing

Accounts payable refers to money the company owes its suppliers for materials and services it has received.

True

Middle-level managers are responsible for tactical planning and the implementation of long-term goals.

True

CAD/CAM systems use powerful personal computers running special programs that integrate the design and manufacturing activities.

True

Expert systems capture the knowledge of human experts and store it in a knowledge base.

True

Money collected from or owed by customers is called ________.

accounts receivable

Some of these systems have the ability to retrieve information from databases outside the company, such as business-news services.

Executive support systems (ESS)

Customer profiles, census data, and economic forecasts are examples of external data.

True

This level of management is concerned with long-range planning and uses information that will help them plan the future growth and direction of the organization.

Top management

What documentation shows the income, expenses, and difference between them for a company during a specific time period?

Income statements

Pricing, promoting, selling, and distributing the organization’s goods and services pertains to which of the following functions?

Marketing

Project resources can be scheduled, planned, and controlled using ________.

project managers