_____ means the project’s processes and products meet written specifications. |
Conformance to requirements |
_____ means that a product can be used as it was intended. |
Fitness for use |
Process improvement plan, quality metrics, and quality checklists are the outputs of the _____ process of project quality management. |
Planning quality management |
A _____ is a standard of measurement in quality management. |
Metric |
The _____ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling. |
Quality control |
Performing quality assurance is a subprocess of the _____ process of project quality management. |
Executing |
Validated changes and validated deliverables are the outputs of the _____ subprocess of project quality management. |
Monitoring and controlling |
_____ is a technique that helps identify which variables have the most influence on the overall outcome of a process. |
Design of experiments |
_____ is the degree to which a system performs its intended function. |
Functionality |
_____ are the system’s special characteristics that appeal to users. |
Features |
_____ addresses how well a product or service performs the customer’s intended use. |
Performance |
_____ is the ability of a product or service to perform as expected under normal conditions. |
Reliability |
_____ addresses the ease of performing maintenance on a product. |
Maintainability |
_____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization. |
Benchmarking |
_____ refers to action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations. |
Rework |
_____ correct(s) or prevent(s) further quality problems based on quality control measurements. |
Process adjustments |
A _____ is a graphic display of data that illustrates the results of a process over time. |
Control chart |
_____ help users to identify the vital few contributors that account for most quality problems in a system. |
Pareto charts |
_____ involves choosing part of a population of interest for inspection. |
Statistical sampling |
Six Sigma’s target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities. |
3.4 |
Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called _____. |
DMAIC |
Important tools used in the _____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data. |
Define |
An important tool used in the _____ phase of the DMAIC process is the fishbone or Ishikawa diagram. |
Analyze |
A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed). |
Normal distribution |
A(n) _____ is any instance where the product or service fails to meet customer requirements. |
Defect |
The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems. |
Six 9s of quality rule |
A(n) _____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible. |
Unit test |
____ is an independent test performed by end users prior to accepting the delivered system. |
User acceptance testing |
Which of the following is one of Deming’s 14 Points for Management? |
Eliminate the annual rating or merit system |
One of Juran’s ten steps to quality improvement states that: |
an organization should build awareness of the need and opportunity for improvement. |
_____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects. |
Crosby |
_____, a quality system standard is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization. |
ISO 9000 |
_____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range. |
Appraisal cost |
_____ is a cost that relates to all errors not detected and not corrected before delivery to the customer. |
External failure cost |
_____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes. |
CMMI |
Chapter 8
Share This
Unfinished tasks keep piling up?
Let us complete them for you. Quickly and professionally.
Check Price