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True |
True/False: If you need to recover data off a system that won’t boot, install the drive in a working system. |
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False |
True/False: If you see smoke or smell burning, you should immediately open the case to try to identify the component that is causing it. |
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False |
True/False: To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay. |
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True |
True/False: A clicking noise coming from a system could indicate that a hard drive is failing. |
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False |
True/False: A Molex connector supplies +3.3V, +5V, and -12V voltages |
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time and date settings lost |
What is a typical symptom of a CMOS battery failure? |
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You must have an Administrator password before you can access the data on the drive |
If you are trying to move a hard drive from a non-working computer to a working computer for the purposes of accessing the data on the drive, what must you have? |
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the power supply whines when you first turn on the system |
What is an indication that an inadequate power supply is the source of an intermittent problem? |
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a short on the motherboard |
A missing standoff could create what potential problem? |
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go into UEFI/BIOS setup and find the temperature monitors for the system |
If you suspect your system is overheating, how can you determine the CPU temperature? |
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remove the covers from empty expansion slots |
Which of the following is NOT a solution to an overheating problem? verify that cables are not obstructing airflow; remove the covers from empty expansion slots; be sure the case is not sitting on a carpet; remove dust from the power supply, vents, and cooler fans |
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all POST tests passed |
What does a single beep or no beep imply during the startup of a computer? |
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the processor has overheated |
If you see an error message that reads "Processor thermal trip error", what is the likely problem? |
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press F8 as Windows starts up |
What should you do if the system continually reboots and you can’t read the error message produced on a blue screen? |
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chipset |
What component of a motherboard is not considered to be a field replaceable unit? |
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to see a full POST report |
Why might you disable quick booting features in BIOS when you are troubleshooting a problem? |
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UPS |
Which of the following protects your computer from brownouts or sags? degaussing; GPU; surge protector; UPS |
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+/- 5% |
When testing a laptop power connector, how close should the voltage measured be to the accepted voltage of the laptop? |
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an adapter that can use 110V or 220V AC power |
What is an auto-switching AC adapter? |
|
a video problem |
One long and two short beeps when using an Award BIOS is an indication of what issue? |
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keyboard controller problem |
Three long beeps during the POST sequence in an Intel BIOS are an indication of what type of issue? |
|
+12V |
A PCIe 6/8 pin connector for providing auxiliary power to PCIe cards utilizes what voltage? |
|
LGA2011 |
What Intel socket recommends the use of a liquid cooling system? |
|
+12V |
What is the most used rail on a power supply? |
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Fixed disk error |
If the startup BIOS can’t find a device to use to load the operating system, what error message is likely to appear? |
|
processor, video card |
What are the two highest heat producing components in a system? |
|
the capacitors are discolored; the capacitors have a crusty corrosion at the base of the capacitor |
What is a typical sign that a capacitor is bad or has failed? |
|
continuous short beeps; continuous three short beeps and then a pause |
Depending on the manufacturer of the BIOS, what two different POST beep code sequences indicate a memory error? |
|
passive CPU cooler; fanless CPU cooler |
A cooler with heat pipes, which contains a small amount of liquid that becomes a vapor when heated, allowing heat to be drawn away from the CPU without the use of a fan is known by what two terms? |
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aluminum, copper |
CPU coolers are typically made using what two different types of materials? |
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Heat sink and fan |
What are the two major components of a processor cooler assembly? |
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4 pins |
How many pins does the CPU fan header on a motherboard have? |
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Adjustable speed control of the fan to lessen the noise in the system |
If the power connector from the CPU fan has only three pins, it can still connect to the 4-pin header, but what functionality is lost? |
|
Add up all wattage requirements for all devices that will use the power supply and then add an additional 30 percent |
How do you determine the wattage capacity needed by a power supply? |
|
The video card |
Which one component in a high-end gaming computer is likely to draw the most power? |
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Hardware related |
When you first turn on a computer and you don’t hear a spinning drive or fan or see indicator lights, is the problem hardware or software related? |
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The blue screen of death or BSOD |
What is a Windows error message called that appears on a blue screen? |
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One beep or no beeps |
How many beeps does startup UEFI/BIOS give to indicate a successful POST? |
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The power supply and hard drive |
Which two components in a system might give out a loud whining noise? |
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Memory Diagnostics |
What Windows utility can you use to test RAM? |
|
Device Manager |
Which Windows tool is best to use to verify that hardware components installed in Windows are working properly? |
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To protect the motherboard against a short |
What is the purpose of standoffs installed between the bottom of the case and the motherboard? |
|
Install temperature monitoring software such as SpeedFan |
If a system hangs after being used for several hours and you suspect overheating, what can you do to easily monitor the CPU and system temperature? |
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So they don’t block airflow across the processor or get in the way of fans turning |
What are two reasons to tie cables up and out of the way inside a computer case? |
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The carpet might prevent good air flow |
Why should a tower case not sit on thick carpet? |
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Air flows from front to rear |
For most computer cases, does air flow from front to rear or rear to front? |
|
Fanless/passive CPU cooler |
Which type of CPU cooler contains heat pipes? |
|
Disable the port in BIOS and install an expansion card to provide the same type port or connector |
What can you do if a port on the motherboard is faulty and a device requires this type of port? |
|
Press F8 to load the Advanced Boot Options menu. Then select Disable automatic restarts on system failure. |
What can you do to stop a computer from repeatedly restarting in a continuous loop? |
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Heat coming from the bottom of the phone indicates the battery is overheating. Heat coming from other areas of the phone indicate the phone itself is overheating. |
When a cell phone overheats, why is it important to find out whether the heat is coming from the bottom of the phone of from other areas of the phone? |
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