Ch. 9 Review Multiple Choice

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Introduction/problem, facts/findings, discussion/analysis, and conclusions/recommendations

When you organize an analytical report indirectly, in what order should the ideas be presented?

the minutes.

A record of the proceedings of a meeting is called

problem statement.

To help you clarify a report problem, you should write a

talking headings

Headings that provide specific information about the content of a report section are called

present data, solve problems, answer questions.

The purpose of most business reports is to

Projected Cost Savings for IT Outsourcing

Which of the following is a talking heading?

Slide decks are more inviting to read than hard copies of informal reports, Slide decks are often used by individuals in marketing, technology, media, entertainment, and consulting, Many business writers deliver their informal reports as digital slideshows, which are also called slide decks.

Which statement about digital slide decks is most accurate?

Memo or e-mail format

You are writing a short informal report that will stay inside your organization. Which format would be most appropriate?


What kind of report condenses the primary ideas from a book, report, article, website, meeting, or convention?

gathering information.

One of the most important steps in writing an informal report is that of

come from firsthand experience and observation.

Primary data

Identify the problem or need, announce the recommendation, explain the recommendation, and provide necessary action.

In what order should you organize your ideas when you believe your audience will be agreeable to the suggestions in your justification/recommendation report?

Record voting results and actions taken.

Thomas is in charge of taking formal minutes during an Institute of Internal Auditors chapter meeting. Which of the following is the best advice for him to follow as he prepares these minutes?

Begin her report by identifying the event

Kendra just attended a sales conference in Baltimore. She must now write a report summarizing her conference. What advice should she follow?

Efficient reporting plays an important role in helping organizations sift through data and make decisions, Business writers now deliver reports orally, electronically, or digitally, Business reports range widely in length, purpose, and delivery mode.

Which of the following statements about reports in today’s business environment is most accurate?

must be persuaded

The indirect strategy of organization is appropriate for a business report when readers

Justification/recommendation report

Your department needs a new copier, and your job is to research the options. Based on your research, you have selected an all-in-one machine that you believe will be cost effective and will perform well. What kind of report would you write to present your findings?

justify or recommend actions.

The purpose of a justification/recommendation report is to

Problems that may result from implementation, The background and problem necessitating the proposal, Costs of implementing the proposal

Which of the following should be included in a feasibility report?

Include at least one heading per report page.

Katherine must use headings in a report. What should she do to make sure that her headings are effective?

a progress report

A report that gives status updates on a current project is called

Progress report

As chairperson of a customer service task force, you must update management on your team’s progress. What kind of report will you write?

A report recommending an antiterrorism security system for mass transit

Which of the following reports is an example of an analytical report?

The work of a committee preparing for an open house when a new wing of a hospital is completed

Which of the following situations might require a progress report?

informational reports.

Reports that describe periodic, recurring activities or situational, nonrecurring events are

visiting company records and files

Many business writers begin their report research by

informational reports

Reports that present data without analysis or recommendations are

its length, topic, audience, and purpose

The format of a report depends primarily on

contractions (for example, wouldn’t, don’t, they’re).

An informal writing style includes


What type of research source provides the best firsthand information?


Your current assignment is to condense a 200-page government policy report on oil drilling in Alaska into a shorter report for Sierra Club members to read. What kind of informational report would you most likely write?

Research indicates a correlation between strong writing skills and promotions

Which of the following sentences demonstrates active-voice verbs?

Preprinted form

You are an inventory specialist for a retail store. Your boss has asked you to compile a year-end report listing the merchandise sold each month through the company’s website. In what format should you present this data?

Letter format

You are writing a short informal report that you will send to one of your customers. Which format would be most appropriate?

Establish a wellness incentive program for all employees.

Which of the following is the best statement of purpose for a report?

analytical reports

Reports that provide data or findings, analyses, and conclusions are

Introduction/background, facts/findings, and summary

When you organize an informational report directly, in what order should the ideas be presented?

examine problems with two or more solutions against set criteria.

Yardstick reports

Manuscript format

You work for a development firm and must explain to a customer the results of a year-long study of potential sites for new stores. In what format should you develop this report?

Feasibility report

Your company currently processes its payroll internally but is considering the use of an external accounting firm. You are in charge of determining whether your company should proceed with this plan. What kind of report would you most likely write?

Informational reports emphasize facts; analytical reports emphasize reasoning and conclusions.

How do informational reports and analytical reports differ?

85 to 90 percent

A summary should condense a report or article by what percentage?

State the main idea or purpose as well as the source of the document being summarized

Which of the following is the best advice to follow when writing a summary?

A summary of information presented at a recent conference for technical writers

Which of the following is most likely to be written as an informational report?

analyzing or determining the purpose

When you receive an assignment to write a report, you should begin the report-writing process by

for a neutral or receptive audience

Most informational reports are written

are informed

The direct strategy of organization is appropriate for a business report when readers

A progress report should include all these elements.

Progress reports should include

functional headings

Headings that show the sections of a report are called

We’re pleased to announce the selection of Peck Builders as general contractor for our new office complex.

Which of the following constructions uses the best writing style for an informal report?

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