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The Internet raises the bargaining power of customers most effectively by: |
making information available to everyone. |
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Walmart’s continuous replenishment system allows it to do all of the following except: |
provide mass customization. |
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A firm that locates all systems development and operations at its headquarters is using a ________ system configuration. |
centralized |
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Benchmarking: |
compares the efficiency and effectiveness of your business processes against strict standards. |
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Internet technology: |
makes it easy for rivals to compete on price alone. |
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Based on your reading of the chapter case, which of the following did Datacard implement to increase revenue, customer satisfaction, operational efficiency, and employee productivity? |
BPR |
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When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits, ________ are created. |
synergies |
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Which of the following statements about 3-D printing is not true? |
Unlike traditional techniques, 3-D printing results in some wasted material |
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All of the following are psychological aspects of quality except: |
effective marketing. |
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The reduction of errors to 3.4 defects per million opportunities is central to the concept of: |
six sigma. |
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Which of the following is not an advantage for new companies entering the marketplace? |
They can establish new relationships with suppliers. |
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The value chain model: |
helps a firm identify points at which information technology can most effectively enhance its competitive position. |
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Which of the following is not a file-sharing service? |
Pandora |
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All of the following are technical solutions to protecting user privacy except: |
data use policies. |
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Digital media differs from a physical book in all of the following ways except: |
ease of establishing uniqueness. |
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According to the ________ rule, if an action cannot be taken repeatedly, it is not right to take at all. |
slippery-slope |
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Which of the following statements about spam is not true? |
Spamming is less regulated in Europe than in the United States. |
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A classic ethical dilemma is the hypothetical case of a man stealing from a grocery store in order to feed his starving family. If you used the utilitarian principle to evaluate this situation, you might argue that stealing the food is: |
acceptable, because the higher value is the survival of the family. |
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The use of computers to combine data from multiple sources and create digital dossiers of detailed information on individuals is called: |
profiling. |
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The NAI is an industry association formed to help with which of the following? |
Online privacy issues |
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CVS refers to: |
eyestrain related to computer display screen use. |
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Which of the following gives patients access to personal medical records and the right to authorize how this information can be used or disclosed? |
HIPAA |
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"Look and feel" copyright infringement lawsuits are concerned with: |
the distinction between an idea and its expression. |
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Which of the following is not true about the changes to EU data protection rules proposed in 2012? |
The new rules would reject the right to be forgotten. |
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