Bus Mang Chap 1

Which of the following is said to occur when people receive more information than they can effectively​ process?
A.
Information disconnect
B.
Disinformation underload
C.
Information underload
D.
Disinformation overload
E.
Information overload

Information overload

Presenting someone​ else’s ideas or other creative product as your own is termed​ ________.
A.
ethics
B.
selective misquoting
C.
distorting visuals
D.
omitting essential information
E.
plagiarism¡

plagiarism

Which of the following is true regarding the basic communication​ model?
A.
There is a clear distinction between medium and channel.
B.
Decoding is the act of the sender sending the message.
C.
Feedback can be both verbal and nonverbal.
.D.
Technology decreases the number of media options available for communication.
E.
Encoding occurs when the receiver extracts the idea from the message

C. Feedback can be both verbal and nonverbal.

​____________ involves putting an idea into words or images.
A.
Retrieving
B.
Encoding
C.
Whistleblowing
D.
Transmitting
E.
Decoding

B. Encoding

Designing a website for optimum viewing on smartphones and tablets is referred to as​ ________.
A.
linear configuration
B.
radical connectivity
C.
advanced design
D.
​mobile-first
E.
multitasking

D. ​mobile-first

The process of transferring information and meaning is​ called?
A.
Sharing
B.
Receiving
C.
Media sharing
D.
Sending
E.
Communication

Communication

Kimtoya is always respectful of the opinions of others. Which element of professionalism is she primarily displaying with this​ behavior?
A.
Be positive
B.
Demonstrate a sense of etiquette
C.
Be the best
D.
Be dependable
E.
Be ethical

B. Demonstrate a sense of etiquette

Lahney has taken credit for an idea that is not her own. This is an example of​ ________.
A.
omitting essential information
B.
plagiarism
.C.
selective misquoting
D.
misrepresenting numbers
E.
distorting visuals

B. plagiarism

When a person behaves with a sense of purpose and​ pride, and excels in work​ performance, he or she is said to be exhibiting​ _____________________.
A.
professionalism
.B.
ethics
C.
communication
D.
whistleblowing
E.
encoding

A. professionalism

Which of the following is​ correct?
A.
Top executives rarely spend any time communicating.
B.
Companies rarely use independent contractors.
C.
Businesspeople who​ can’t communicate well have a great chance of being promoted to top positions.
D.
Do not assume that you will spend any of your career as an independent freelancer.
E.
Improving your communication skills may be the single most important step you can take in your career.

E. Improving your communication skills may be the single most important step you can take in your career.

The accepted principles that govern behavior within a society are referred to as​ ____________.
A.
morals
B.
beliefs
C.
ethics
.D.
philosophies
E.
standards of behavior

ethics

To be​ effective, communication must​ ________.
A.
only involve a sender
B.
benefit only one party
C.
only involve a receiver
D.
benefit both parties
.E.
be written

benefit both parties

The process of recognizing information​ needs, using efficient search techniques to locate reliable sources of​ information, and using gathered information ethically is referred to as​ ________.
A.
digital information fluency
.B.
data transfer
C.
data input
D.
communication
E.
data analysis

A. digital information fluency

Which of the following is correct regarding mobile​ devices?
A.
The majority of executives under age 40 still use PCs as their primary connection tool.
B.
A very small percentage of U.S. consumers use mobile devices exclusively for their online search needs.
C.
Voice traffic far outstrips data traffic on mobile devices.
D.
The percentage of communication and media consumption performed on mobile devices has begun to decline.
E.
More email messages are opened on smartphones than on PCs.

E. More email messages are opened on smartphones than on PCs.

Which of the following is a trait usually associated with​ professionalism?
A.
Demonstrating independence as opposed to being a team player
B.
Putting forth the minimum effort
C.
Performing at a high level
.D.
Meeting the minimum expectations
E.
Just collecting a paycheck

C. Performing at a high level

Roughly​ _____ percent of Internet users sometimes access the web using a mobile device.
A.
60
B.
50
C.
30
D.
80
.E.
40

D. 80

ABC Company has established an explicit ethics policy by developing​ ________.
A.
a rulemaking board
B.
a company training manual
C.
an ethical dilemma
D.
an ethical lapse
E.
a code of ethics

a code of ethics

Eumi is a purchasing manager for the XYZ Company. She has some latitude when it comes to making purchasing decisions. She is buying some cleaning solvent for the company and has to choose between a lower cost alternative that is not as effective as the other option.​ Eumi’s bonus is based upon saving the company​ money, so she is finding it difficult to make a decision. Which of the following is Eumi is​ experiencing?
A.
Falsification
B.
Breach of contract
C.
Misrepresentation
D.
Ethical dilemma
.E.
Ethical lapse

D. Ethical dilemma

To ensure ongoing compliance with their codes of​ ethics, many companies also conduct ethics​ ___________ to monitor their ethical progress and to point out any weaknesses that need to be addressed.
A.
dilemmas
B.
trainings
C.
contracts
D.
lapses
.E.
audits

.E. audits

Focusing on understanding and meeting the needs of the readers and listeners is known as the​ ________ approach.
A.
​audience-centered
B.
​speaker-centered
C.
egocentric
D.
uncentered
E.
dynamic

A. ​audience-centered

When companies recruit people to promote products to friends and other contacts in exchange for free samples or other​ rewards, without requiring them to disclose the true nature of the​ communication, it is referred to as​ "________ marketing."
A.
false advertising
B.
ineffective
C.
viral
D.
online
E.
stealth

E. stealth

Which of the following is​ true?
A.
Neither social media nor mobile communication creates opportunities as well as challenges.
B.
Both social media and mobile communication change the nature of communication.
C.
Neither social media nor mobile communication alters the relationships between senders and receivers.
D.
There are very few parallels between social media and mobile communication.
E.
Neither social media nor mobile communication forces business professionals to hone new skills.

Both social media and mobile communication change the nature of communication.

Which of the following is an advantage of the social communication​ model?
A.
Information overload
B.
Blurring of the lines between personal and professional lives
C.
Increased information security risks
D.
Fragmented attention
E.
Making it easier for employees to voice concerns and frustrations

Making it easier for employees to voice concerns and frustrations

The essence of communication is​ ________________.
A.
having a receiver
B.
providing data
C.
having a sender
D.
sharing
E.
processing information

D. sharing

Mahir promised a client that the project would be completed by the end of the​ week; however, Mahir knows that the project will take at least three more weeks to complete. Which of the following terms most accurately describes this​ situation?
A.
Code of ethics
B.
Whistleblowing
C.
Ethical dilemma
D.
Plagiarism
E.
Ethical lapse

E. Ethical lapse