TestOut PC Pro A+ 220-801 – 220-802 – Laptops

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You have a notebook computer with a built-in wireless network card. One day it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What can you use to connect to the wireless network? (select two)

1) Insert a wireless USB network card 2) Insert an ExpressCard wireless network card

The power cord for the laptop has a block on it (sometimes called a brick). What does this block do?

Converts AC power to DC power

You would like to add additional HDD storage to your notebook computer. Which of the following connection types are you most likely to use?


You’re troubleshooting a malfunctioning notebook computer. Nothing appears on the LCD display when the system is powered on. When you connect an external monitor to the system, the Windows desktop is displayed properly on the monitor. What could be causing this problem?

1) The LCD assembly is malfunctioning 2) The display output has been redirected to the external monitor port using the Fn key

Which type of interface is typically used for internal wireless networking cards in the laptops?


You have just purchased a new laptop with built-in wireless, Bluetooth, and infrared (IrDA) capabilities provided by a mini-PCIe card. When you boot into Windows, you do not see a Bluetooth adapter listed in Device Manager. What should you do?

Enabled Bluetooth in the BIOS

You have just purchased a used laptop and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you configure the power button to trigger hibernation. Everything works fine for several weeks. However, one day when you press the power button, the laptop does not hibernate. What should you do?

Free up disk space

Which ACPI power state retains the contents in RAM, but turns all other components off?


Which of the following is an extra button or knot on a laptop keyboard that moves the mouse cursor?

Point stick

You want to use Hibernation on your Windows notebook. What does it need to have?

Enough free HDD space

Which of the following battery types has the greatest need to be completely drained before being recharged?

Nickel Cadmium (Ni-Cad)

A user has called to complain that he can’t connect to your organization’s wireless network from his laptop. You know that the wireless signal is strong in his location. What should you do?

Check to see if the wireless adapter is switched off

Which of the following battery types offers the greatest storage capacity in the smallest amount of space?

Lithium Ion (Li-Ion)

Which of the following are characteristics of the ExpressCard /54 form factor? (select two)

1) L shape 2) 34mm wide at the connector

Which of the following input devices uses a stylus?


Your lobby receptionist uses a laptop computer to complete her day-to-day tasks. You are concerned about the security of her system. What should you do? (select two)

1) Configure the laptop with a biometric fingerprint scanner 2) Secure the laptop to the desk using a cable lock

After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday. What should you do first?

Have him verify that the wireless card’s hardware switch is in the On position

You recently upgraded the processor in your laptop computer to a faster processor. The computer runs, but after using it for several minutes, it shuts down unexpectedly. Which of the following should you do first?

Make sure the case fans are plugged in

One of your users has called to complain about her notebook computer. She reports that it displayed a message indicating that the battery was low, then it shut down all by itself even though it was plugged into the wall outlet. What should you check first?

Verify that the AC adapter LED light is lit when plugged into the wall outlet

A user needs to use her laptop to give a presentation using a video projector. She called asking you how to switch the display to the external port on her laptop. What should you tell her?

Press the Fn key along the function key on the notebook keyboard with a monitor on it

Your laptop has an ExpressCard /54 slot. Which of the following is true? (select two)

1) Compatible ExpressCards for the laptop include cards which are rectangular-shaped 2) You can use an ExpressCard /34 card or an ExpressCard /54 card in the laptop

While using the touchpad, you notice than the mouse is not responding very well, making it difficult to correctly move the mouse around the screen. How can you fix this problem?

Recalibrate the touchpad

You want to upgrade the memory modules in a notebook computer. What are the most common ways to access the memory slots? (select two)

1) Remove the keyboard 2) Open a panel on the bottom of the notebook

Which type of interface is typically used for the internal wireless networking cards in laptops?


An internal laptop keyboard is generally connected to the laptop’s system board using a:

Ribbon cable

Which of the following cards can be placed in a Type III PC Card slot? (select three)

1) Type III PC card 2) Type II PC card 3) Type I PC card

Which type of interface is most commonly used for internal HDDs in notebook systems?


You need to replace the video card in a laptop. What is the first step?

Find a service manual with correct disassemble procedures

You’re troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You’ve checked the system and determined that the backlight has stopped working. Which of the following could be the cause? (select two)

1) The cold cathode fluorescent lamp has burned out and needs to be replaced 2) The inverter in the LCD assembly has malfunctioned

You need to replace the HDD in your laptop computer. Which of the following HDD sizes would you likely choose for the laptop?


You have been told to replace the HDD on a laptop computer that has a drive bay accessible from the outside of the computer. Which of the following should you do after powering down the system? (select two)

1) Remove the battery 2) Unplug the AC power

You want to configure Power Plans on your Windows 7 laptop computer. Which of the following can do this? (select two)

1) In the Notification Area, double-click the battery icon. Click More Power Options 2) Go to Control Panel > System and Security > Power options

The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary. What is your best option?

Buy a docking station for your notebook

You’re troubleshooting a malfunctioning LED display on a notebook computer system. An external monitor correctly displays the output from the notebook. Which of the following could be the cause?

Failed backlight

You recently replaced a malfunctioning video card on your laptop. After reassembling the laptop, everything works well except for the wireless network connection. The wireless adapter functioned correctly before you replace the video card. What would you likely resolved this problem?

Reconnect the antenna connections in the bezel

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