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Her group membership denies program installation on this operating system. |
A user calls to report a problem. She is trying to install an application on a Windows 10 system, but cannot. In the past, she installed applications on her Windows XP system without any issues. Her user account has always been a member of the Power Users group. Which of the following is MOST likely causing the installation issue? • The operating system always denies changes to the registry settings. • Her group membership must include the Users group. • Her group membership denies program installation on this operating system. • The program is incompatible with this operating system. |
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Insufficient permisisons |
Don is an accountant in the Finance department, and for the last several months has been testing an online accounting program. After speaking with his manager, Don receives permission to download a streamlined version of the software, which requires a local installation. After downloading, Don tries to install the application on his Windows 10 workstation, but the operating system does not allow it. Out of frustration, he calls the Help Desk. The Help Desk personnel comes to Don’s machine and installs the application without issue. Which of the following is the MOST likely reason Don could not install the application? • Incorrect service pack level • Insufficient permissions • Insufficient disk space • Failed device driver |
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Details |
On a Windows 10 system, which Task Manager tab would you use to adjust the priority given to a specific program? • Details • Performance • Priority • Processes • App History |
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• Processes |
While browsing the Internet on a Windows 10 workstation, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer? (Select two.) • Processes • Services • Performance • Details • Users |
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Run the application as Administrator. |
You have a custom database application that your company has been using for several years. The application worked correctly when your organization used Windows XP systems. Recently, you purchased new Windows 10 systems for your sales team members. Each user is a member of the Users group on the local systems. You installed the custom application successfully. When the sales employees log on and try to run the application,the program splash screen loads, but then seems to hang. Which of the following is the BEST first step to take in troubleshooting this issue? • Reinstall the application in a directory without spaces in the name. • Reinstall the application as Administrator. • Reconfigure the shortcut to point to the correct file. • Run the application as Administrator. |
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Run the application in compatibility mode. |
You have a Windows 10 system that was recently upgraded from Windows 7. One of the installed applications worked fine under Windows 7, but now does not run in Windows 10. You have checked the application vendor’s website but there is no update available. To be able to run the application, which of the following is the next BEST step to try? • Run the application in compatibility mode. • Create a virtual computer that runs Windows 7. Run the virtual computer each time the application runs. • Make all users who need to run the application members of the local Administrators group. • Run the application in its own memory space. |
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Task Manager |
One of the programs that launch automatically at startup causing your Windows 10 workstation to lock up. You have examined the Startup folder, and the problem application is not present. Which Windows utility should you use to prevent the program from starting automatically? • Add/Remove Programs in Control Panel • Recovery Console • Msconfig.exe • Task Manager • Msinfo32.exe |
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• Services console |
Which of the following tools can you use to start the Print Spooler service if it is currently stopped? (Select three.) • Performance Monitor • Services console • Msinfo32 • Task Manager • Net stat • Device Manager |
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• Run the application in XP Mode. |
You have a Windows 7 computer that was recently upgraded from Windows XP. An installed application worked fine in Windows XP, but now does not run in Windows 7. You have checked the application vendor’s website, but there is no update available. Which of the following will MOST likely allow you to run the application? (Select TWO.) • Make all users who need to run the application members of the local Administrators group. • Run the application in XP Mode. • Run the application in compatibility mode. • Run the application in its own memory space. |
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Details |
On a Windows 10 system, which Task Manager tab would you use to adjust the priority given to a specific program? • Details • App History • Performance • Processes • Priority |
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