TestOut PC Pro 8.4.5

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Recalibrate the digitizer pad.

You’re troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus taps about 1 inch to the right of where the tap actually occurred. Which of the following actions would MOST likely fix this issue? • Hold the stylus at an increased angle. • Replace the stylus. • Replace the digitizer pad. • Recalibrate the digitizer pad. • Remove any scratches from the digitizer pad.

She has turned Num Lock on causing the numbers to be sent form the keyboard instead of letters.

A user is trying to log into Windows on her notebook computer. She enters the correct password for her user account, but the system won’t let her authenticate, claiming the wrong password has been entered. Which of the following is MOST likely causing this problem? • She has turned Num Lock on causing the numbers to be sent form the keyboard instead of letters. • She has entered the wrong password too many times, causing Intruder Detection in Windows to lock the system. • The Scroll Lock key has been pressed, locking all input from the keyboard. • The CPU is in power-save mode causing all login attempts to be denied. • The keyboard must be replaced.

• The LCD assembly is malfunctioning.
• The display output has been redirected to the external monitor port using an Fn key.

You’re troubleshooting a malfunctioning notebook computer. Nothing appears on the LCD display when the system is powered on. When you connect an external monitor to the system, the Windows desktop is displayed properly on the monitor. Which of the following is MOST likely causing this problem? (Select TWO.) • A new driver for the video board needs to be installed. • The LCD assembly is malfunctioning. • The BIOS needs to be updated. • The display output has been redirected to the external monitor port using an Fn key. • The built-in video card is malfunctioning.

The LCD cutoff switch is stick in the Off position.

You’re troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen is always dark and difficult to read even when the system is plugged into a wall outlet. You checked the system and determined that the backlight isn’t working. Which of the following is MOST likely the cause? • The LCD cutoff switch is stick in the Off position. • The wrong AC adapter is being used with the system. • The notebook’s video adapter is malfunctioning. • The notebook battery is failing and needs to be replaced.

Plug in an external monitor.

You are troubleshooting a malfunctioning notebook computer. Nothing appears on the LED display when the system is powered on. Which of the following the BEST step to try first? • Plug in an external monitor. • Replace the motherboard. • Replace the video card. • Calibrate the battery.

Failed video adapter

You’re troubleshooting a malfunctioning LCD display on a notebook computer system. After confirming that the notebook is receiving AC power, you plug in an external monitor. The external monitor does not display the output from the notebook after pressing the Fn key to toggle the display. Which of the following is the MOST likely cause? • Failed video adapter • Failed inverter • Failed battery • Failed backlight

Use the Fn key to redirect display to the external video port

A user in sales cannot get his laptop through a projector. He sees the screen output on the built-in display, but the video is not being seen on the projector. Which of the following steps is the BEST to try first? • Check the backlight settings • Use the Fn key to redirect display to the external video port • Replace the display • Replace the video card • Add video RAM

Calibrate the battery.

Six months ago, you purchased a new laptop. Since then, you have noticed that the battery life has been steadily going down. When it was new, a full charge lasted about 3 hours. Now you are lucky to get 2 hours before the battery charge level drops below 5%. When trying to correct this issue, which of the following would be the BEST first step to try? • Calibrate the battery. • Replace the power meter chip on the battery. • Buy a new battery. • Clean the contacts on the battery.

Have him verify that the wireless card’s hardware switch is in the On position.

After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday. What should you do first? • Have him update the drivers for the wireless card. • Have him verify that the wireless card’s hardware switch is in the On position. • Have him manually configure the wireless card to use only 802.11b. • Have him purchase a USB wireless card to use until you can check the problem yourself.

Enable Bluetooth in the BIOS/UEFI configuration.

You have just purchased a new laptop with built-in 802.11 wireless and Bluetooth capabilities. When you boot into Windows, you do not see a Bluetooth adapter listed in Device Manager. Which of the following would be BEST to perform first? • Enable Bluetooth in the BIOS/UEFI configuration. • Enable the Bluetooth device in Device Manager. • Update the device driver in Windows. • Replace the wireless card in the laptop.

Failed backlight

You’re troubleshooting a malfunctioning LED display on a notebook computer system. As part of your troubleshooting, you attach an external monitor and find that it displays the output from the notebook. Which of the following is MOST likely causing your LED display to malfunction? • Failed CCFL • Failed video adapter • Failed backlight • Failed inverter

Access the BIOS/UEFI configuration and disable the USB pointer option.

In preparation to use your laptop on the airplane as you travel to a conference, you disconnected the USB mouse. The cursor drifts consistently to the left side of the screen while using the built-in trackpad and mouse buttons. Which of the following actions would MOST likely stop the mouse from drifting? • Replace the trackpad. • Update the trackpad drivers. • Access the BIOS/UEFI configuration and disable the USB pointer option. • Calibrate the trackpad in Control Panel.

Assume the battery is failing and replace it.

One of your users suspects that the batter in their notebook computer is failing. You test it by using a known good power adapter to plug it in long enough to receive a full charge. The battery reads that is fully charge in Windows. You then disconnect the laptop from its power source and wait to see how long the battery lasts. The battery dies after only about 15 minutes. Which of the following would MOST likely cause this problem? • Put the battery in another notebook to verify that it’s the battery that is failing. • Configure the Power Scheme settings to minimize battery usage. • Calibrate the battery to synchronize the power meter to the actual charge capacity of the battery. • Assume the battery is failing and replace it.

Make sure that the dimming isn’t being caused by a power saving method that has been configured to conserve notebook power.

A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced but you want to verify that the backlight is failing before you replace it. Which of the following would be BEST to check before replacing the backlight? • Make sure that the dimming isn’t being caused by a power saving method that has been configured to conserve notebook power. • Check for cracks in the power bundles that go from the laptop to the display. • Make sure the battery is still able to hold a charge. • Make sure the power adapter cords are plugged in securely. • Check the display inverter connections.

• Connect an external keyboard.
• Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks.

Vera has brought her notebook computer to you for repair. After listening to her description, you hypothesize that the notebook may have a malfunctioning keyboard. Which of the following steps can you take to BEST determine if the keyboard needs to be replaced? (Select TWO.) • Connect an external keyboard. • Recalibrate the keyboard’s pressure sensor. • Check for cracks in the power bundles that go from the keyboard to the motherboard. • Use Device Manager to make sure the correct keyboard driver is installed and up to date. • Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks.

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