Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. |
True |
Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency. |
False |
All organizations, including service firms such as banks and hospitals, have a production function. |
True |
Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. |
True |
An example of a "hidden" production function is the transfer of funds between accounts at a bank. |
True |
At Hard Rock Café, tasks that reflect operations or operations management include: |
E |
An operations task performed at Hard Rock Café is: |
D |
Operations management is applicable: |
D |
Which of the following are the primary functions of all organizations? |
D |
Which of the following pioneers was NOT making a professional impact during the Scientific Management Era? |
B |
Which of the following would NOT be an operations function in a commercial bank? |
A |
The marketing function’s main concern is with: |
D |
Which of the following tasks within an airline company are related to operations? |
A |
Competition in the 21st century is no longer between companies; it is between supply chains. |
True |
An accounting firm that provides tax services for a company would be considered to be part of that company’s supply chain. |
True |
What is a global network of organizations and activities that supply a firm with goods and services? |
C |
Which of the following fosters specialization and worldwide supply chains? |
B |
The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function. |
True |
"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality. |
False |
What are the five elements in the management process? |
D |
Which of the following is NOT an element of the management process? |
D |
An operations manager is NOT likely to be involved in: |
C |
All of the following decisions fall within the scope of operations management EXCEPT for: |
A |
The 10 strategic operations management decisions include: |
E |
Which of the following is NOT one of the 10 strategic operations management decisions? |
D |
Which of the following is one of the 10 strategic operations management decisions? |
C |
Which of the following are among the 10 strategic operations management decisions? |
D |
Which of the following influences layout design? |
E |
Which of the following is NOT a strategic operations management decision? |
B |
Identify the 10 strategic OM decisions. |
Design of goods and services, managing quality, process strategy, location strategies, layout strategies, human resources, supply chain management, inventory management, scheduling, and maintenance. |
Henry Ford is known as the Father of Scientific Management. |
False |
Shewhart’s contributions to operations management came during the Scientific Management Era. |
False |
Walter Shewhart is listed among the important people of operations management because of his contributions to: |
D |
Walter Shewhart, in the ________, provided the foundations for ________ in operations management. |
A |
Eli Whitney, in the ________, provided the foundations for ________ in operations management. |
D |
Who was the person most responsible for popularizing interchangeable parts in manufacturing? |
C |
The "Father of Scientific Management" is: |
B |
Henry Ford is noted for his contributions to: |
C |
Who among the following is associated with contributions to quality control in operations management? |
D |
The field of operations management is shaped by advances in which of the following fields? |
E |
Which of the following statements is TRUE? |
A |
Customer interaction is often high for manufacturing processes, but low for services. |
False |
Manufacturing now constitutes the largest economic sector in postindustrial societies. |
False |
Although the number of people employed in manufacturing in the United States has decreased since 1950, each person is now producing almost 20 times more than in 1950. |
True |
Which of the following is the best example of a pure service? |
A |
The service sector makes up approximately what percentage of all jobs in the United States? |
D |
Which is NOT true regarding differences between goods and services? |
A |
Which is NOT true regarding differences between goods and services? |
D |
Which of the following services is LEAST likely to be unique, i.e., customized to a particular individual’s needs? |
D |
Which of the following is NOT a typical service attribute? |
B |
10) Which of the following attributes is most typical of a service? |
A |
Which of the following is a similarity between goods and services? |
D |
Productivity is generally more difficult to improve in the service sector than in the manufacturing sector. |
True |
A knowledge society is one that has migrated from work based on knowledge to one based on manual work. |
False |
Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced. |
False |
Illiteracy and poor diets have been known to cost countries up to what percent of their productivity? |
D |
A foundry produces circular utility access hatches (manhole covers). If 120 covers are produced in a 10-hour shift, the productivity of the line is: |
C |
Productivity measurement is complicated by: |
B |
The total of all outputs produced by the transformation process divided by the total of the inputs is: |
D |
Which productivity variable has the greatest potential to increase productivity? |
C |
Which of the following nets the largest productivity improvement? |
B |
Productivity can be improved by: |
D |
The largest contributor to productivity increases is ________, estimated to be responsible for ________ of the annual increase. |
A |
The factor responsible for the largest portion of productivity increase in the United States is: |
B |
Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector? |
E |
Three commonly used productivity variables are: |
B |
The service sector has lower productivity improvements than the manufacturing sector because: |
C |
Productivity tends to be more difficult to improve in the service sector because the work is: |
E |
A small metal shop operates 10 hours each day, producing 100 parts/hour. If productivity were increased 20%, how many hours would the plant have to work to produce 1000 parts? |
E |
A cleaning company uses 10 lbs each of chemicals A, B and C for each house it cleans. After some quality complaints, the company has decided to increase its use of chemical A by an additional 10 lbs for each house. By what % has productivity (houses per pound of chemical) fallen? |
D |
A cleaning company uses $10 of chemicals, $40 of labor, and $5 of misc. expenses for each house it cleans. After some quality complaints, the company has decided to increase its use of chemicals by 50%. By what percentage has multifactor productivity fallen? |
B |
Current challenges in operations management include all of the following EXCEPT: |
E |
Which of the following statements about challenges in operations management is FALSE? |
C |
Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives. |
True |
Which of the following is NOT among the ethical and social challenges facing operations managers? |
D |
A business’s stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include: |
E |
What term is given to those individuals with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members? |
E |
SCM 146 Chapter 1
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