Three of the four types of processes are: A) goods, services, and hybrids. B) manual, automated, and service. C) process focus, repetitive focus, and product focus. D) modular, continuous, and technological. E) input, transformation, and output |
C) process, repetitive, product |
"Operators simply load new programs, as necessary, to produce different products" describes: A) CAD. |
C) flexible |
The crossover point is that production quantity where: a) variable costs of one process equal the variable costs of another process b. fixed costs of a process are equal to its variable costs c. total costs equal total revenues for a process d. total costs for one process equal total costs for another process e. the process no longer loses money |
D) total costs of one equal total costs of another |
In mass service and professional service, the operations manager should focus extensively on: a. automation |
D) human |
A product-focused process is commonly used to produce: a. high-volume, high-variety products b. low-volume, high-variety products c. high-volume, low-variety products d. low-variety products at either high- or low-volume e. high-volume products of either high- or low-variety |
C) high volume, low variety |
Which of the following is not one of the strategies for improving service productivity? A) self-service |
E) mass custom |
Which of the following are all strategies for improving productivity in services? A) separation, self-service, automation, and scheduling B) lean production, strategy-driven investments, automation, and process focus C) reduce inventory, reduce waste, reduce inspection, and reduce rework D) high interaction, mass customization, service factory, and just-in-time E) process focus, repetitive focus, product focus, and mass customization focus |
A) |
A system using an automated work cell controlled by electronic signals from a common computerized facility is called: a. adaptive control system |
C |
An assembly line is example of a: |
repetitive process |
One of the similarities between process focusing mass customization is: |
the variety of outputs |
Most likely to be assembled on a repetitive process line? |
automobiles |
Product focused processes: a.low volume, high variety b.finished goods are usually made to order c.processes are designed to perform a wide variety of activities d.high fixed costs, low variable costs e.raw material inventories are low relative to the value of the product |
C |
Value-stream mapping: |
is a qualitative lean tool for eliminating waste that involves current state and future state drawings, and an implementation plan. |
Process redesign: A) is the fundamental rethinking of business processes. |
E |
Which of the following characterisitics best describes repetitive focus? a. It uses sophisticated scheduling to accommodate custom orders. |
B |
Which of the following phrases best describes process focus? a. low volume, high variety |
A |
Which of the following is true regarding the concept of flexibility? A) It is the ability to respond with little penalty in time, cost, or customer value. |
D |
A job shop is an example of a(n): A) repetitive process |
E |
Ops Mgmt Quiz 7
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