|
Record keeping, payroll, and simple inventory problems are examples of _____ tasks. |
Structured |
|
Unstructured decisions are often used in sales forecasting. |
False |
|
A database management system (DBMS) is used for creating, modifying, and maintaining the database in a decision support system (DSS). |
True |
|
Exception or variance reporting is a useful technique that managers use to flag data that is unusual or out of normal boundaries. |
True |
|
A decision support system (DSS) should incorporate the human element as well as hardware and software. |
True |
|
A(n) _____, which is used in the choice phase of the decision-making process, help sort through possible solutions to choose the best one for an organization. |
Decision Support System |
|
An executive information system (EIS) includes statistical analysis techniques for summarizing and structuring data. |
True |
|
_____ decisions can be automated because a well-defined standard operating procedure exists for these types of decisions. |
Structured |
|
Plant location is a type of _____ decision at the strategic management level. |
Structured |
|
Resolving conflicts between two divisions is a type of _____ decision at the tactical management level. |
Unstructured |
|
The costs of using group support systems (GSSs) are high as decision makers are made to travel more. |
False |
|
When benefits are intangible, the design team should associate the benefit with a measurable factor, such as increased sales. |
True |
|
Which of the following tasks is performed by managers for which an executive information system (EIS) is useful? |
Spotting Trends |
|
Information technologies are a major support tool for making unstructured decisions. |
False |
|
The _____ module of an executive information system (EIS) is responsible for managing data access. |
Administrative |
|
Sales forecasting is an example of a(n) _____ task. |
Semistructured |
|
Related technologies for group support, such as electronic meeting systems (EMSs) and computer-mediated communication (CMC), are considered full-function GSSs because they contain decision-making tools. |
False |
|
In the decision support system (DSS) environment, a _____ focuses on how the DSS is implemented and usually addresses questions about data storage, file structure, user access, response time, and security measures. |
Technical Designer |
|
Which of the following geographic objects of a geographic information system (GIS) is most likely used to show the location of an airport? |
Points |
|
Information technology provides a high level of support for the design phase of the decision-making process. |
False |
|
Tracking changes in ridership on mass-transit systems is a part of the _____ geographic information system (GIS) application. |
Urban Planning |
|
Real-time computer conferencing used in electronic meeting systems includes video capability. |
False |
|
The _____ module of an executive information system (EIS) is responsible for using the system. |
Runtime |
|
In a decision support system (DSS), a managerial designer defines issues that involve the technological aspects of the system. |
False |
|
A decision support system (DSS) uses the what-if analysis feature to support decision making. |
True |
|
In the _____ phase of the decision-making process, an organization devises a plan for carrying out the alternative selected in the previous phase and obtains the resources to execute the plan. |
Implementation |
|
The _____ module of an executive information system (EIS) is used by developers to configure data mapping and screen sequencing. |
Builder |
|
Improving communication and expediting learning are among the main objectives of a decision support system (DSS). |
True |
|
A decision support system (DSS) typically provides support only for the managerial and higher organizational levels. |
False |
|
Each type of management support system is designed with its own goals and objectives. |
True |
|
The _____ phase of the decision-making process starts with analyzing each alternative and its relationship to the criteria to determine whether it is feasible. |
Choice |
|
A decision support system (DSS) can do a follow-up assessment on how well a solution is performing. |
True |
|
_____ decisions include a structured aspect that benefits from information retrieval, analytical models, and information systems technology. |
Semistructured |
|
The most notable disadvantage of a Web-based group support system (GSS) is its inability to use open network standards. |
False |
|
Research and development is an example of a(n) _____ decision. |
Unstructured |
|
During the _____ phase of the decision-making process, a decision maker examines the organization’s environment for conditions that need decisions. |
Intelligence |
|
In the decision support system (DSS) environment, a _____ is responsible for specifying data requirements, what models are needed, how these models might be used, and how users want to view the results. |
Managerial Designer |
|
In the decision support system (DSS) environment, the _____ acts as a liaison between users and designers. |
Model Builder |
|
Generally, information technologies are more useful in the design phase than in the intelligence and choice phases. |
False |
|
_____ decisions are typically one-time decisions, with no standard operating procedure pertaining to them. |
Unstructured |
|
In the _____ phase of the decision-making process, the objective is to define criteria for the decision, generate alternatives for meeting the criteria, and define associations between the criteria and the alternatives. |
Design |
|
In a decision support system (DSS), the technical designer is the liaison between users and designers. |
False |
|
According to Peter G. Keen, a former MIT professor, which of the following is a benefit of a decision support system (DSS)? |
Fast response to unexpected situations |
|
In the design phase of the decision-making process, a decision maker examines an organization’s environment for conditions that need decisions. |
False |
|
The costs and benefits of decision support systems (DSSs) are easy to assess because these systems are focused on efficiency rather than effectiveness. |
False |
|
A decision support system (DSS) should use both internal and external data. |
True |
|
The _____ component of a decision support system (DSS) includes mathematical and statistical models that, along with the database, enable a DSS to analyze information. |
Model Base |
|
A geographic information system (GIS) can integrate maps and database data with queries. |
True |
|
Which of the following geographic objects of a geographic information system (GIS) is most likely used to show a particular zip code or a large tourist attraction? |
Areas |
|
The intervention aspect of a(n) _____ reduces communication barriers and introduces order and efficiency into situations that are inherently unsystematic and inefficient. |
Group Support System |
|
In a decision support system (DSS), a model base management system (MBMS) performs tasks similar to a database management system (DBMS) in accessing, maintaining, and updating models in the model base. |
True |
|
In the context of electronic meeting systems, the main drawback of video teleconferencing is that participants cannot share text and graphics. |
True |
|
Executive information system (EIS) designers should focus on simplicity when developing a user interface. |
True |
|
Which of the following factors is important to ensure that key decision makers are involved in designing a management support system (MSS)? |
Keeping lines of communication open |
|
Criteria are goals and objectives that decision makers establish in order to achieve certain performance levels. |
True |
|
Semistructured and unstructured decisions are challenging because they: |
Involve multiple criteria. |
|
An executive information system (EIS) is a branch of _____. |
Decision support system (DSS) |
|
Setting queue priorities is a type of _____ decision at the operational management level. |
Unstructured |
|
_____ comprise the most important category of roles in a decision support system (DSS) environment because they are the ones using the DSS. |
Users |
|
A merger is a type of _____ decision at the strategic management level. |
Semistructured |
|
Structured decisions are challenging because they involve multiple criteria, and often users have to choose between conflicting objectives. |
False |
|
Which of the following geographic objects of a geographic information system (GIS) is most likely used to show a street or a river? |
Lines |
|
The DSS _____ is a component of a decision support system (DSS), which manages and coordinates the other major components. |
Engine |
|
The administrative and builder modules of an executive information system (EIS) cannot be combined into a single module. |
False |
|
Dispatching personnel and equipment to crime and fire locations is a part of the ____ geographic information system (GIS) application. |
Government |
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