MIS CH. 12

Which of the following statements is true of information systems?
A) Information systems include all business process activities.
B) Every information system has at least one application.
C) Information systems should be bought entirely off-the-shelf.
D) Every business process should include at least one information system.

b

Which of the following statements is true about the relationship between business processes and information systems?
A) A business process need not relate to any information system, but an information system relates to at least one business process.
B) Information systems incorporate all business process activities and hence, should be developed before business processes.
C) The relationship between business processes and information systems is one-to-one.
D) Developing information systems before business processes ensures that all activities are considered in the development process.

a

Which of the following is true of scrum?
A) It was developed to overcome the problems that occur when using the Business Process Modeling Notation (BPMN).
B) It does not adapt to change easily.
C) It is generic enough to be used for the development of business processes, information systems, and applications.
D) Its work periods are usually three months or longer.

c

A ________ is a person who is well versed in an organization’s strategy and focuses on ensuring that business processes and information systems meet the organization’s competitive strategies.
A) business analyst
B) business application programmer
C) business administrator
D) business supervisor

a

________ are information system (IS) professionals who understand both business and information technology.
A) Development analysts
B) Systems analysts
C) Network administrators
D) Database designers

b

) ________ play a key role in moving development projects through the SDLC or scrum development process.
A) Business analysts
B) Programmers
C) Systems analysts
D) Database designers

c

A ________ is a network of activities, repositories, roles, resources, and flows that interact to accomplish a business function.
A) business stature
B) business analysis
C) business process
D) business policy

c

In a business process, ________ are defined as collections of related tasks that receive inputs and produce outputs.
A) activities
B) databases
C) resources
D) presentations

a

Tranware Inc., an apparel manufacturer, receives cotton and other raw materials from its suppliers at the beginning of every quarter. With reference to this information, Tranware receives its ________ at the beginning of every quarter.
A) deliverables
B) physical repository
C) data repository
D) resources

b

In a business process, a role refers to ________.
A) a physical repository
B) the movement of data
C) a collection of data
D) a collection of activities

d

In a business process, resources are ________.
A) people or computer applications that are assigned to roles
B) collections of procedures and activities
C) the total number of points of work that can be accomplished in each scrum period
D) collections of related tasks that receive inputs and produce outputs

a

In business process management (BPM), an as-is model ________.
A) documents the existing business process
B) contrasts the former and current states of a business process
C) represents the desired state of a business process
D) represents the ideal state of a business process

a

In business process management (BPM), once the as-is model is created, the very next step that a team must take is to ________.
A) obtain feedback about implementation
B) assess the results of the changes
C) look for improvement opportunities
D) implement changes in the organization

c

Which of the following are the steps in the business process management (BPM) cycle?
A) model processes; implement processes; assess results; create components
B) create components; model processes; implement processes; assess results
C) implement processes; create components; model processes; assess results
D) model processes; create components; implement processes; assess results

d

Control Objectives for Information and related Technology (COBIT) is often used in the ________ stage of the business process management (BPM) cycle.
A) component creation
B) implementation
C) assessment
D) process modeling

c

________ set the stage for the requirements for any information systems and applications that need to be created or adapted.
A) Business repositories
B) Business policies
C) Business reports
D) Business process models

d

Which of the following can be represented using the Business Process Modeling Notation (BPMN)?
A) Gantt charts
B) as-is models
C) scatter plots
D) PERT charts showing the critical path

b

________ is a standard set of terms and graphical notations for documenting business processes.
A) Business Process Modeling Notation (BPMN)
B) Business Process Execution Language (BPEL)
C) Component Object Model (COM)
D) International Organization for Standardization (ISO) 9000

a

Which of the following statements is true of the swim-lane layout used for modeling business processes?
A) It complicates the process diagrams.
B) It draws attention to the interactions among components of the diagram.
C) Each role in the business process has to share the swim-lane with other roles.
D) All activities for a given role are repeated in all the swim-lanes.

b

Ryan is creating a Business Process Modeling Notation (BPMN) diagram for the manufacturing process of his organization. Which of the following should he use to represent the check inventory activity?
A) a dotted arrow
B) a rectangle
C) a diamond
D) a solid arrow

b

Melissa is in charge of creating a Business Process Modeling Notation (BPMN) diagram for the procurement department. The diagram will represent the separate paths to be followed for an old supplier and a new supplier. Which of the following shapes should Melissa use to represent the question "old supplier?" which can be answered with a yes or no as applicable?
A) diamonds
B) circles
C) rectangles
D) squares

a

In a Business Process Modeling Notation (BPMN) diagram, dotted arrows depict the flow of ________ in the process.
A) resources
B) messages and data
C) tasks and activities
D) control

b

In a Business Process Modeling Notation (BPMN) diagram, ________ depict the flow or sequence of activities in a process.
A) dotted arrows
B) diamonds
C) solid arrows
D) circles

c

In Business Process Modeling Notation (BPMN) diagrams, a square with a plus sign means that ________.
A) a question can be answered with no
B) it is the end of the process
C) a question can be answered with yes
D) an activity is considered to be a subprocess of a process

d

The traditional process for developing information systems is ________.
A) the software testing life cycle
B) the systems development life cycle
C) the software defect life cycle
D) product life cycle

b

The first phase of the systems development life cycle (SDLC) is ________.
A) defining the system
B) implementing the system
C) determining the requirements
D) maintaining the system

a

The final phase of the systems development life cycle (SDLC) is ________.
A) implementing the system
B) determining the requirements
C) maintaining the system
D) designing system components

c

The project plan which results from defining the system is the input to ________, which is the second phase of the SDLC.
A) system design
B) requirement collection
C) requirements analysis
D) system maintenance

c

The first step in the system definition phase of the systems development life cycle (SDLC) is to ________.
A) plan the project
B) conduct a feasibility study
C) define the goals and scope
D) form the project team

c

Once the project’s goals and scope have been defined, the next step in the system definition phase of the systems development life cycle (SDLC) is to ________.
A) plan the project
B) assess feasibility
C) determine system requirements
D) form a project team

b

) Which of the following are the dimensions of feasibility?
A) planning, process, technical, and schedule feasibility
B) operational, strategic, technical, and tactical feasibility
C) cost, schedule, technical, and organizational feasibility
D) schedule, process, technical, and competitive feasibility

c

Organizational feasibility concerns ________.
A) the organization’s budget and schedule requirements
B) the competitor’s business process model
C) whether the organization has the technical infrastructure to implement the new system
D) whether the new system fits within the organization’s customs or legal requirements

d

If a defined project is determined to be feasible in the systems development life cycle (SDLC), the next step is to ________.
A) create and test components
B) form the project team
C) maintain the system
D) assess process results

b

During the requirements definition stage of developing an information system, the project team will consist mostly of ________.
A) finance and account managers
B) test engineers and business users
C) business and systems analysts
D) database designers and administrators

c

Dentoin Pharmaceuticals requires an information system to support its new assembly line. The management has assigned a team of ten members to plan this project. Which of the following will be the first major task for this team?
A) designing the system components
B) assessing the project’s feasibility
C) planning the project
D) defining the system goals and scope

d

ACES is a quality auditing firm. It has dedicated a team of managers, business analysts, and system analysts to develop an information system that receives data and produces quarterly reports that grade companies on their quality rating. The team is using the five-phase systems development life cycle (SDLC) to develop this information system. During which of the following phases will the team identify what kind of reports need to be produced and how frequently?
A) requirements analysis
B) system implementation
C) component design
D) system definition

a

The ________ phase of the systems development life cycle (SDLC) involves determining hardware and program specifications, designing the database and procedures, and creating job definitions.
A) requirements analysis
B) system implementation
C) component design
D) system definition

c

Tasks in the ________ phase of the systems development life cycle (SDLC) are to build and test system components, and to convert users to the new system.
A) system definition
B) component design
C) system maintenance
D) system implementation

d

A(n) ________ is a formal description of a system’s response to use and misuse scenarios.
A) activity log
B) work breakdown structure
C) test plan
D) defect report

c

During the system implementation phase of the systems development life cycle (SDLC), once a system has passed testing, the organization installs the new system. Which of the following terms is used to refer to this activity?
A) system configuration
B) system conversion
C) system development
D) system control

b

In the system implementation phase of the systems development life cycle (SDLC), with ________ installation, the organization implements the entire new system/business processes on a limited portion of the business.
A) parallel
B) phased
C) pilot
D) plunge

c

In the system implementation phase of the systems development life cycle (SDLC), with ________ installation, the new system runs alongside the old one until it has been tested and is fully operational.
A) pilot
B) phased
C) parallel
D) plunge

c

In the context of system implementation phase of the systems development life cycle (SDLC), a ________ installation is the riskiest because the old system is shut down and the new system is introduced.
A) pilot
B) phased
C) parallel
D) plunge

d

In the system implementation phase of the systems development life cycle (SDLC), with the ________ installation, the organization installs the next piece of the system only after the previous piece works.
A) phased
B) pilot
C) parallel
D) plunge

a

The work done during ________ phase is either to fix the system so that it works correctly or to adapt it to changes in requirements.
A) implementation
B) maintenance
C) requirements analysis
D) component design

b

In systems development, documents, designs, prototypes, data models, database designs, and working data entry screens are examples of ________.
A) reports
B) resources
C) components
D) deliverables

d

Which of the following is the key to successful systems development life cycle (SDLC) projects?
A) critical path template
B) work breakdown structure
C) scatter plot
D) control chart

b

A ________ shows the tasks, dates, and dependencies for the tasks of a project.
A) fusion chart
B) Gantt chart
C) Pareto chart
D) control chart

b

The ________ is a sequence of activities that determine the earliest date by which a project can be completed.
A) exit path
B) cycle route
C) critical path
D) scatter route

c

) A ________ involves balancing three critical factors: requirements, cost, and time.
A) work breakdown structure (WBS)
B) trade-off
C) test plan
D) critical path

b

According to Brooks’ Law, adding more people to a late project will ________.
A) guarantee efficiencies
B) speed up the project
C) create diseconomies of scale
D) reduce the need for coordination

c

The situation that occurs when the addition of resources creates inefficiencies is known as ________.
A) diseconomies of scale
B) marginal utility
C) marginal returns
D) break-even

a

The final work breakdown structure (WBS) plan shows planned tasks, dependencies, durations, and resource assignments. It is denoted as ________ WBS.
A) test
B) baseline
C) standard
D) benchmark

b

The term ________ refers to a set of management policies, practices, and tools that developers use to maintain control over the systems development life cycle (SDLC) project’s resources.
A) swim-lane layout
B) trade-off
C) transmission control protocol
D) configuration control

d

Crispies is a breakfast cereal manufacturing company. It is shifting its manufacturing process from batch processing to assembly line production. The information system for the assembly line is ready to be installed. Crispies decides to completely shut down the batch processing system and install the new assembly line. This style of conversion is known as ________.
A) parallel installation
B) pilot installation
C) plunge installation
D) phased installation

c

The systems development life cycle (SDLC) process follows a linear sequence from requirements to design to implementation. Therefore, the systems development life cycle (SDLC) process is also known as the ________.
A) waterfall method
B) swim-lane method
C) scrum process
D) agile development method

a

Rapid application development, the unified process, extreme programming, and scrum have led to ________.
A) joint application development
B) dynamic systems development model
C) agile development
D) systems development life cycle (SDLC)

c

Which of the following is true of paired programming?
A) Two team members write the same program by coordinating from different locations.
B) Two programs are run simultaneously on one device.
C) Two processors are required to run one program.
D) Two programmers share the same computer to write a computer program together.

d

According to the scrum process, once the tasks are known for a given set of requirements, the next step is to assign each task a difficulty score, called ________.
A) scrums
B) points
C) grades
D) tallies

b

) The total number of points of work a team can accomplish in each scrum period is called ________.
A) score
B) speed
C) velocity
D) degree

c