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Developing, operating, and maintaining an organization’s computing infrastructure is a major function of the ________ department.
A) human resources
B) information systems
C) marketing
D) manufacturing
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b
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Which of the following statements is true of the information systems (IS) department?
A) If the IS primarily support accounting and finance activities, the chief financial officer (CFO) is appointed as the chief information officer (CIO).
B) Programs used in all information systems are developed in-house by the maintenance group.
C) The operations group monitors user experience and responds to user problems.
D) Data administration is performed exclusively by the outsourcing relations group.
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c
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Thompson is the chief information officer at a processed food manufacturing company. The information systems used in the company are manufacturing oriented and provide little support to accounting. In this case, Thompson will most likely report to the ________ of the company.
A) chief financial officer
B) chief executive officer
C) director of information services
D) chief technology officer
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b
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Which of the following is a responsibility of a chief information officer (CIO)?
A) serving as the principal manager of the IS department
B) heading the technology group
C) evaluating new technologies that are relevant to the organization
D) developing processes and information systems (IS) that implement business strategy
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a
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Which of the following is a function of the technology office in an organization’s information systems (IS) department?
A) managing computing infrastructure
B) creating new information systems
C) investigating new information systems
D) maintaining existing information systems
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c
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In an information systems (IS) department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.
A) operations
B) technology
C) development
D) maintenance
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a
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Which of the following statements is true of the operations group in an organization’s information system (IS) department?
A) It establishes data standards and data management practices and policies.
B) It monitors the user experience and responds to their problems.
C) It manages all computing infrastructure except in-house server farms and communications media.
D) It includes technical writers if the programs are developed in-house.
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b
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Which of the following statements is true about the maintenance group of information systems (IS)?
A) It is undertaken by the business analysts.
B) It is overseen by the chief technology officer.
C) It involves adapting existing systems to support new features.
D) It comprises developing test plans and designing automated test scripts.
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c
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In the information system (IS) department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.
A) operations
B) technology
C) development
D) outsourcing relations
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c
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If an organization does not develop programs in-house, then the development group of the information system (IS) department will be staffed primarily by ________ who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.
A) programmers and development personnel
B) PQA test engineers
C) business and systems analysts
D) technical writers
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c
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The purpose of a ________ group is to protect data and information assets by establishing data standards and data management practices and policies.
A) data administration
B) data warehousing
C) data mining
D) data communication
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a
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A ________ works with users to determine system requirements, designs and develops job descriptions and procedures, and helps determine test plans.
A) system analyst
B) business analyst
C) user support representative
D) network administrator
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a
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Jamie’s company manufactures 3D printers, and his job is to prepare user manuals for the products. Jamie also prepares training material for the workers who are involved in the manufacturing process. With reference to his job profile, Jamie is a ________.
A) system analyst
B) consultant
C) programmer
D) technical writer
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d
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The responsibilities of a tech support engineer include ________.
A) helping users solve problems and providing training
B) managing and protecting databases
C) writing program documentation
D) advising the chief information officer on emerging technologies
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a
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The responsibilities of a ________ include advising the chief information officer, executive group, and project managers on emerging technologies.
A) technical writer
B) chief financial officer
C) system analyst
D) chief technology officer
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d
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Which of the following statements is true about a data administration staff function?
A) The chief technology officer (CTO) heads the data administration staff function.
B) The group establishes standards to protect information assets.
C) This group includes system and network administrators exclusively.
D) This group manages the process of creating new information systems.
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b
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Which of the following is a limitation of aligning information systems (IS) with organizational strategy?
A) Adapting the IS to new versions of business processes is complex and time-consuming.
B) Aligning the IS direction with the organizational strategy occurs only when organizations merge.
C) Aligning the IS direction with the organizational strategy occurs only when the divisions are sold.
D) The steering committee provides a forum for the IS department to voice its complaints about the users.
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a
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The ________ is the representative for information systems (IS) and information technology (IT) issues within the executive staff who provides the IS perspective during discussions of problem solutions, proposals, and new initiatives.
A) chief operating officer
B) chief technology officer
C) chief information officer
D) chief executive officer
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c
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A(n) ________ is a group of senior managers from the major business functions that works with the chief information officer (CIO) to set the information systems (IS) priorities and decide among major IS projects and alternatives.
A) steering committee
B) discussion forum
C) IS department
D) directors committee
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a
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Which of the following is a function of the steering committee for the information systems (IS) department?
A) writing program code
B) imparting training
C) adapting software
D) setting IS priorities
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d
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Which of the following statements is true about the steering committee of the information systems (IS) department?
A) The steering committee is comprised of employees from the IS department in an organization.
B) The steering committee’s membership is determined by the IS department.
C) The steering committee’s schedule and agenda are typically set by the chief executive officer (CEO) and other members of the executive staff.
D) The steering committee’s meetings are conducted by the IS department.
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d
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Which of the following statements is true about information systems (IS) planning functions?
A) The chief operating officer (COO) is the sole representative for IS and IT issues within the executive staff.
B) The steering committee represents the IS department exclusively in high-level discussions.
C) The information systems (IS) department’s priorities are developed by the chief executive officer (CEO).
D) The chief executive officer (CEO) and other executive staff decide the membership of the steering committee.
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d
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Linela Insurance needs to hire twenty accountants immediately to support its accounts receivable process. The hiring and training of the accountants requires a significant investment of funds and time, which the company cannot afford. Linela decides to hire another accounting firm to manage its accounts receivable process and thereby save time and money. This process is known as ________.
A) merging
B) outsourcing
C) headhunting
D) diversifying
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b
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Outsourcing is done to ________.
A) diversify the business portfolio
B) increase costs for outsourcing vendors
C) cap an organization’s financial exposure
D) enhance management’s focus on nonessential functions
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c
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Which of the following statements is true about outsourcing?
A) It increases budgetary instability due to the level of risk involved.
B) It saves both direct and indirect management time.
C) It invariably leads to diseconomies of scale.
D) It guarantees a higher level of quality than that provided in-house.
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b
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KPL Inc. is an outsource vendor. It handles the recruiting process for Numero Uno Computers. KPL recently changed its business strategy to a more profit-oriented one. This modification would require the company to charge more for its services. This change will be a ________ risk for Numero Uno Computers.
A) de facto sole source
B) benefits outweighed by long-term costs
C) no easy exit
D) loss of control
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d
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Which of the following statements is true of outsourcing?
A) Management should have expertise on a subject before it can decide to outsource.
B) An outsource vendor transfers the responsibility of risk management to the development group.
C) To achieve quality, it is easier to hire another vendor than it is to fire and rehire internal staff.
D) Outsourcing leads to increased financial risk.
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c
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Which of the following is a form of outsourcing?
A) ANP Infotech buying off-the-shelf software from a vendor
B) ANP Infotech customizing its information systems
C) ANP Infotech acquiring licensed manufacturing software from a vendor
D) ANP Infotech updating its data standards to protect its information assets
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c
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Which of the following is a form of outsourcing hardware infrastructure?
A) acquiring licensed products
B) Infrastructure as a service (IaaS) cloud hosting
C) Software as a Service (SaaS)
D) business function
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b
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Which of the following is an outsourcing alternative in which hardware and both operating system and application software are leased?
A) licensed software
B) Infrastructure as a Service (IaaS) cloud hosting
C) Software as a Service (SaaS)
D) virtualization
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c
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Which of the following is an example of outsourcing an entire business function?
A) acquiring licensed security software instead of developing it in-house
B) making customizations to licensed software
C) paying another organization to arrange for employee travel
D) acquiring virtualization technologies
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c
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In 2005, Marrion International chose a human resources consulting agency to handle its human resource needs for the next 7 years. This is an example of ________ outsourcing.
A) network
B) software
C) business function
D) application
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c
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Atlanta Technologies outsourced its information technology (IT) support department to a vendor in China. The vendor company, however, faced repeated instances of software failure and now needs to make some changes to the information systems. Who among the following has control over prioritizing issues related to such changes?
A) the chief technology officer at Atlanta (CTO)
B) the vendor
C) a third party technician
D) the chief information officer at Atlanta (CIO)
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b
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Which of the following is a risk of outsourcing information systems (IS)/information technology (IT) functions?
A) It is easier to end an agreement between a vendor and an organization that hired the vendor.
B) It provides the hiring organization with too many choices.
C) It involves the potential loss of intellectual capital.
D) It invariably results in diseconomies of scale.
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c
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Every information systems (IS) user has the right to a secure computing environment. This means that the ________.
A) organization should protect his/her computer and its files
B) user should solely be in charge of protecting the organization’s computers and files
C) user should inform the IS about software upgrades
D) user will never face a network problem
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a
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Which of the following is a right of users of information systems?
A) right to install programs and applications of their choice
B) right to make hardware modifications when desired
C) right to receive effective training
D) right to obtain the configuration of their choice
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c
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Which of the following is generally a responsibility of users of information systems (IS)?
A) reporting trivial problems
B) replacing legacy systems with improved ones
C) installing unauthorized hardware and programs
D) following security and backup procedures
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d
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Which of the following statements is true about users of information systems?
A) They have a responsibility to protect their computers from viruses by installing their choice of antivirus software.
B) They can avoid security and backup procedures.
C) They should learn standard techniques and procedures for the applications they use.
D) They should learn to install hardware and software on their own.
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c
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SFA Inc. has a team of ten information systems (IS) personnel. The personnel are kept busy throughout the day as they help employees solve even the most trivial issues. In which of the following ways can the employees assist the IS personnel in this scenario?
A) by learning basic computer skills
B) by sharing their passwords with others to use their help in solving those trivial issues
C) by installing security programs by themselves
D) by making hardware modifications
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a
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