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________ are formally defined, standardized processes that involve day-to-day operations. |
Structured processes |
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Which of the following is an example of a structured process? |
purchasing the right amount of raw materials |
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________ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities. |
Dynamic processes |
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Which of the following is an example of a dynamic process? |
Nike uses Facebook and Twitter to generate buzz about its new line of running shoes. |
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Which of the following is a characteristic of dynamic processes? |
They are adaptive processes that change structure rapidly and readily. |
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Which of the following business processes is related to sales and marketing? |
lead tracking |
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Which of the following business processes is related to operations? |
finished-goods inventory management |
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Which of the following business processes is related to manufacturing? |
planning and scheduling |
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Which of the following business processes is related to customer service? |
account tracking |
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Which of the following business processes is related to human resources? |
assessment |
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Which of the following information systems minimizes data duplication among departments? |
enterprise information systems |
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Which of the following statements is true regarding departmental information systems? |
They support 10 to 100 users. |
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________ processes span an organization and support activities in multiple departments. |
Structured enterprise |
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Which of the following statements about enterprise information systems is true? |
They are very difficult to change |
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The information system that a restaurant uses to order supplies and ingredients from its suppliers is an example of a(n) ________. |
interenterprise information system |
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Which of the following statements about a structured interenterprise information system is true? |
Its procedures are formalized and the problem solutions affect multiple organizations. |
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________ is an example of an interenterprise information system. |
PRIDE |
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The two dimensions of process quality are ________. |
efficiency and effectiveness |
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________ is a measure of the ratio of process outputs to inputs. |
Process efficiency |
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Process ________ is a measure of how well a process achieves organizational strategy. |
effectiveness |
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Information systems improve process quality by ________. |
controlling process flow |
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Which of the following conditions exists when data are isolated in separated information systems? |
information silo |
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Information silos are also referred to as ________. |
islands of automation |
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Information silos are not a problem until they begin to ________. |
use and store data about the same entities |
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________ is the activity of altering and designing business processes to take advantage of new information systems. |
Business process reengineering |
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________ are predesigned procedures for using software products |
Inherent processes |
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________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service. |
Customer relationship management |
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In which phase of the customer life cycle are messages sent to the target market to attract customer prospects? |
marketing |
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Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product? |
relationship management |
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In which phase of the customer life cycle do processes categorize customers according to value and attempt to win back high-value customers? |
loss/churn |
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________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform. |
Enterprise resource planning |
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The primary purpose of an ERP system is ________. |
Integration |
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Enterprise application integration is ________. |
a suite of software applications that links existing systems by providing layers of software that connect applications together |
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Which of the following statements is true of enterprise application integration? |
It connects system "islands" via a new layer of software. |
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The major benefit of enterprise application integration is that it ________. |
enables organizations to use existing applications |
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An ERP solution does not include ________. |
a company’s operational data |
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A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise. |
Trigger |
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A stored procedure is a ________. |
computer program stored in a database that is used to enforce business rules |
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The inherent processes defined in an ERP solution are known as ________. |
process blueprints |
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ERP vendors train an organization’s employees, called Super Users, to become in-house ERP trainers, in training sessions called ________. |
train the trainer |
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ERP training falls into two broad categories, one of which is training on how to use the ERP application software. Which of the following activities is a part of this category? |
steps for using the ERP applications to accomplish the activities in processes |
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To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________. |
industry-specific solutions |
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Who are the top two ERP vendors? |
Oracle and SAP |
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The four major ERP products of ________ are AX, Nav, GP, and Solomon. |
Microsoft Dynamics |
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ERP vendor Infor acquired which of the following ERP products? |
Baan |
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Which ERP vendor acquired PeopleSoft and Siebel? |
Oracle |
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When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is ________. |
developing committees and steering groups |
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________ is a major task when implementing enterprise systems. |
Gap identification |
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Which of the following is an effective technique to overcome employee resistance when implementing |
training employees on the successful use of the new system |
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________ refers to a person’s belief that he or she can be successful at his or her job. |
Self-efficacy |
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Which of the following is a design philosophy in which activities are organized into modules of functionality that are requested and delivered over the Internet using standards? |
service-oriented architecture |
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In SOA terminology, what does it mean if the production of a service is said to be encapsulated |
The methodology and location of the service is private. |
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A(n) ________ is an encapsulated software service provided over the Internet using standard protocols. |
Web service |
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A service provider creates a service description, which documents how to use a service, and publishes that description using a standardized language called ________. |
WSDL |
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Which of the following is true of SOA? |
It enables the requesting and releasing of cloud resources. |
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