MIS 309 Chapter 7

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________ are formally defined, standardized processes that involve day-to-day operations.

Structured processes

Which of the following is an example of a structured process?

purchasing the right amount of raw materials

________ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities.

Dynamic processes

Which of the following is an example of a dynamic process?

Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.

Which of the following is a characteristic of dynamic processes?

They are adaptive processes that change structure rapidly and readily.

Which of the following business processes is related to sales and marketing?

lead tracking

Which of the following business processes is related to operations?

finished-goods inventory management

Which of the following business processes is related to manufacturing?

planning and scheduling

Which of the following business processes is related to customer service?

account tracking

Which of the following business processes is related to human resources?


Which of the following information systems minimizes data duplication among departments?

enterprise information systems

Which of the following statements is true regarding departmental information systems?

They support 10 to 100 users.

________ processes span an organization and support activities in multiple departments.

Structured enterprise

Which of the following statements about enterprise information systems is true?

They are very difficult to change

The information system that a restaurant uses to order supplies and ingredients from its suppliers is an example of a(n) ________.

interenterprise information system

Which of the following statements about a structured interenterprise information system is true?

Its procedures are formalized and the problem solutions affect multiple organizations.

________ is an example of an interenterprise information system.


The two dimensions of process quality are ________.

efficiency and effectiveness

________ is a measure of the ratio of process outputs to inputs.

Process efficiency

Process ________ is a measure of how well a process achieves organizational strategy.


Information systems improve process quality by ________.

controlling process flow

Which of the following conditions exists when data are isolated in separated information systems?

information silo

Information silos are also referred to as ________.

islands of automation

Information silos are not a problem until they begin to ________.

use and store data about the same entities

________ is the activity of altering and designing business processes to take advantage of new information systems.

Business process reengineering

________ are predesigned procedures for using software products

Inherent processes

________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

Customer relationship management

In which phase of the customer life cycle are messages sent to the target market to attract customer prospects?


Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

relationship management

In which phase of the customer life cycle do processes categorize customers according to value and attempt to win back high-value customers?


________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Enterprise resource planning

The primary purpose of an ERP system is ________.


Enterprise application integration is ________.

a suite of software applications that links existing systems by providing layers of software that connect applications together

Which of the following statements is true of enterprise application integration?

It connects system "islands" via a new layer of software.

The major benefit of enterprise application integration is that it ________.

enables organizations to use existing applications

An ERP solution does not include ________.

a company’s operational data

A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.


A stored procedure is a ________.

computer program stored in a database that is used to enforce business rules

The inherent processes defined in an ERP solution are known as ________.

process blueprints

ERP vendors train an organization’s employees, called Super Users, to become in-house ERP trainers, in training sessions called ________.

train the trainer

ERP training falls into two broad categories, one of which is training on how to use the ERP application software. Which of the following activities is a part of this category?

steps for using the ERP applications to accomplish the activities in processes

To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________.

industry-specific solutions

Who are the top two ERP vendors?

Oracle and SAP

The four major ERP products of ________ are AX, Nav, GP, and Solomon.

Microsoft Dynamics

ERP vendor Infor acquired which of the following ERP products?


Which ERP vendor acquired PeopleSoft and Siebel?


When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is ________.

developing committees and steering groups

________ is a major task when implementing enterprise systems.

Gap identification

Which of the following is an effective technique to overcome employee resistance when implementing
new enterprise systems?

training employees on the successful use of the new system

________ refers to a person’s belief that he or she can be successful at his or her job.


Which of the following is a design philosophy in which activities are organized into modules of functionality that are requested and delivered over the Internet using standards?

service-oriented architecture

In SOA terminology, what does it mean if the production of a service is said to be encapsulated

The methodology and location of the service is private.

A(n) ________ is an encapsulated software service provided over the Internet using standard protocols.

Web service

A service provider creates a service description, which documents how to use a service, and publishes that description using a standardized language called ________.


Which of the following is true of SOA?

It enables the requesting and releasing of cloud resources.

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