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________ refer to a form of product that consists of activities, benefits, or satisfactions offered for sale that are essentially intangible.
A) Co-brands
B) Line extensions
C) Services
D) Pure products
E) Horizontal extensions
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c
|
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2) Which of the following is a pure tangible good?
A) shampoo
B) a spa treatment
C) financial advice
D) a meal at a restaurant
E) a medical check-up
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a
|
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) Which of the following would be considered part of an augmented product rather than that of an actual product or core customer value?
A) product features
B) warranty
C) brand name
D) design
E) packaging
|
b
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Silkskin Cosmetics is advertising its newest line of eye makeup. Made from all-natural ingredients, the products are hypoallergenic. Silkskin is selling the products in specially designed tubes that make application easier. Which of the following is a core customer value for Silkskin’s line of eye makeup?
A) the natural ingredients
B) the Silkskin brand
C) the products’ revolutionary packaging
D) the hypoallergenic properties of the products
E) the desire for having beautiful eyes
|
e
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Which of the following types of products are generally priced the lowest?
A) shopping products
B) convenience products
C) specialty products
D) industrial products
E) capital products
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b
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________ products are consumer products and services that customers usually buy frequently, immediately, and with minimal comparison and buying effort.
A) Shopping
B) Specialty
C) Capital
D) Convenience
E) Unsought
|
d
|
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A laundry detergent that consumers purchase frequently, with minimum comparisons, is an example of a(n) ________ product.
A) unsought
B) shopping
C) convenience
D) specialty
E) industrial
|
c
|
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Which statement about convenience products is most likely true?
A) They are distributed exclusively in only one or a few outlets per market area.
B) They are products that consumers rarely consider buying.
C) Luxury cars and designer clothes are examples of convenience products.
D) Consumers need to make special purchasing efforts to buy such products.
E) They are bought by consumers frequently and with minimal comparison.
|
e
|
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Which of the following is an example of a convenience product?
A) candy
B) furniture
C) life insurance
D) automobile
E) refrigerator
|
a
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________ products are less frequently purchased consumer products and services that customers compare carefully on suitability, quality, price, and style.
A) Convenience
B) Capital
C) Unsought
D) Shopping
E) Secondary
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d
|
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A refrigerator is an example of a(n) ________ product.
A) convenience
B) shopping
C) unsought
D) specialty
E) capital
|
b
|
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Which of the following is most likely a true statement about shopping products?
A) Shopping products tend to be less expensive than convenience products.
B) The existence of such products is generally unknown to consumers.
C) Shopping products are purchased less frequently than convenience products.
D) Consumers typically spend very little time comparing shopping products.
E) A life insurance policy is an example of a shopping product.
|
c
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|
13) Which of the following is an example of a shopping product?
A) toothpaste
B) fast food
C) laundry detergent
D) television
E) candy
|
d
|
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14) ________ products are consumer products and services with unique characteristics or brand identifications for which a significant group of buyers is willing to make more effort than usual to purchase.
A) Unsought
B) Obsolete
C) Intangible
D) Convenience
E) Specialty
|
e
|
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Specialty products are consumer products and services that customers generally buy ________.
A) to conduct business
B) frequently and immediately
C) based on ready availability
D) without making comparisons
E) with minimal effort
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d
|
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Consumer products that the buyer either does not know about or knows about but does not normally consider buying are referred to as ________ products.
A) convenience
B) unsought
C) specialty
D) shopping
E) industrial
|
b
|
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17) Which of the following is an example of an unsought product?
A) furniture
B) laundry detergent
C) refrigerator
D) toothpaste
E) life insurance
|
e
|
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Which of the following statements is most likely true about unsought products?
A) Unsought products are consumer products and services that customers buy frequently.
B) Marketers use aggressive advertising to convince consumers to buy unsought products.
C) Unsought products are typically purchased for further processing by industrial manufacturers.
D) Compared to convenience products, unsought products are purchased more frequently.
E) Unsought products offer many unique characteristics to status-conscious consumers.
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b
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19) Which of the following is an industrial product categorized under materials and parts?
A) factory
B) cement
C) generator
D) lubricant
E) coal
|
b
|
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Which of the following is an example of an industrial product grouped under capital items?
A) factory
B) cement
C) crude petroleum
D) coal
E) paint
|
a
|
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Which of the following is an industrial product categorized under supplies and services?
A) coal
B) wheat
C) lumber
D) elevator
E) generator
|
a
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Iron ore is an example of an industrial product that is categorized under ________.
A) capital items
B) augmented products
C) supplies and services
D) materials and parts
E) shopping products
|
d
|
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Which category of industrial products includes repair and maintenance?
A) supplies and services
B) capital items
C) raw materials
D) materials and parts
E) specialty products
|
a
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A&B’s Smarter Planet campaign markets A&B as a company that provides innovative solutions that improve the world’s IQ. This activity of A&B is an example of ________ marketing.
A) segmented
B) vertical
C) organization
D) horizontal
E) diversified
|
c
|
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The use of traditional business marketing concepts and tools to create behaviors that will create individual and societal well-being is called ________ marketing.
A) person
B) green
C) non-profit
D) social
E) traditional
|
d
|
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Which of the following characteristics of a product is defined as "freedom from defects"?
A) quality
B) feature
C) style
D) value
E) design
|
a
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A company adding new features to a product will most likely compare each feature’s value to customers with its ________.
A) cost to the company
B) performance in the market
C) benefits to the company
D) cost to the customers
E) benefits to the supplier
|
a
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A ________ is defined as a name, term, sign, symbol, or design, or a combination of these, that identifies the maker or seller of a product or service.
A) prototype
B) paradigm
C) framework
D) patent
E) brand
|
e
|
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Which of the following terms best describes the process of designing and producing a container or wrapper for a product?
A) labeling
B) positioning
C) licensing
D) packaging
E) branding
|
d
|
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Which packaging component identifies the product or brand?
A) unit price
B) material
C) label
D) trademark
E) copyright symbol
|
c
|
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A product line is most likely too short if managers can ________.
A) increase profits by dropping items
B) decrease costs by adding items
C) increase market share by dropping items
D) decrease costs by dropping items
E) increase profits by adding items
|
e
|
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A product line is most likely too long if managers can ________.
A) decrease costs by adding items
B) increase market share by adding items
C) increase profits by dropping items
D) decrease costs by dropping items
E) increase profits by adding items
|
c
|
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Expanding a product line by adding more items within the present range of the line is known as product line ________.
A) stretching
B) widening
C) strengthening
D) mixing
E) filling
|
e
|
|
Lengthening a product line beyond its current range is referred to as product line ________.
A) filling
B) strengthening
C) mixing
D) stretching
E) widening
|
d
|
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Marque, a high-end maker of designer watches, has started making inexpensive watches to take advantage of enormous growth rates in low-end market segments. Marque is most likely engaging in ________.
A) franchising
B) line filling
C) two-way stretching
D) upward stretching
E) downward stretching
|
e
|
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A product mix is also known as a product ________.
A) taxonomy
B) portfolio
C) aggregation
D) cluster
E) assemblage
|
b
|
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Product mix length refers to the ________.
A) number of versions offered for each product in the line
B) ways in which the various product lines are related
C) number of different product lines the company carries
D) total number of items a company carries within its product lines
E) total market share captured by the entire product line
|
d
|
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Product mix width refers to the ________.
A) number of versions offered for each product in the line
B) ways in which the various product lines are related
C) number of different product lines the company carries
D) total number of items a company carries within its product lines
E) total market share captured by the entire product line
|
c
|
|
Product mix depth refers to the ________.
A) number of versions offered for each product in the line
B) ways in which the various product lines are related
C) number of different product lines the company carries
D) total number of items a company carries within its product lines
E) total market share captured by the entire product line
|
a
|
|
Consistency of a product mix refers to the ________.
A) number of versions offered for each product in the line
B) ways in which the various product lines are related
C) number of different product lines the company carries
D) total number of items a company carries within its product lines
E) total market share captured by the entire product line
|
b
|
|
Which of the following is most likely a true statement about services?
A) Services can be stored for later sale or use.
B) Service quality is not dependent on the provider.
C) Services can be easily separated from their providers.
D) A service is intangible before it is purchased.
E) Demand fluctuation has little to no impact on service providers.
|
d
|
|
Service inseparability means that ________.
A) the evaluation of services is subjective and changes from customer to customer
B) service quality depends on who provides them and how they are provided
C) services cannot be stored for later sale or use
D) services cannot be seen, tasted, felt, heard, or smelled before they are bought
E) services become a part of their providers, whether the providers are people or machines
|
e
|
|
Service variability means that ________.
A) the evaluation of services is subjective and changes from customer to customer
B) service quality depends on when, where, and how they are provided
C) services cannot be stored for later sale or use
D) services cannot be seen, tasted, felt, heard, or smelled before they are bought
E) services can be separated from their providers
|
b
|
|
Service perishability means that ________.
A) service evaluation is highly subjective
B) the quality of services depends on the provider
C) services cannot be stored for later sale or use
D) services cannot be seen, tasted, felt, heard, or smelled before they are bought
E) services cannot be separated from their providers in most cases
|
c
|
|
Which link in the service chain emphasizes superior employee selection and training?
A) healthy service profits and growth
B) satisfied and loyal customers
C) greater service value
D) satisfied and productive service employees
E) internal service quality
|
e
|
|
Orienting and motivating customer-contact employees and supporting service people to work as a team to provide customer satisfaction is known as ________ marketing.
A) social
B) organizational
C) differentiated
D) internal
E) interactive
|
d
|
|
47) The dependence of service quality on the quality of the buyer—seller communication during the service encounter is referred to as ________ marketing.
A) horizontal
B) interactive
C) advocacy
D) social
E) internal
|
b
|
|
Brand ________ is the differential effect that knowing the brand name has on customer response to the product and its marketing.
A) capital
B) loyalty
C) wealth
D) esteem
E) equity
|
e
|
|
Flores Fashions promotes its clothing by emphasizing the durability and quality of the fabrics it uses. The company has positioned its brand based on ________.
A) product benefits
B) product attributes
C) beliefs and values
D) market share
E) brand loyalty
|
b
|
|
50) Which of the following is a desirable quality for a brand name?
A) The name should be unique and difficult to pronounce to ensure legal protection.
B) The name should be a common word rather than a distinctive one.
C) The name should not suggest anything about the product quality.
D) The name should translate easily into foreign languages.
E) The name should not be extendable.
|
d
|
|
Xenon, a leading consumer-electronics manufacturing company, markets its products under the company’s own brand name. In this case, Xenon has sponsored its products by promoting them as ________ brands.
A) licensed
B) private
C) store
D) national
E) distributor
|
D) national
|
|
52) Store brands are also known as ________ brands.
A) national
B) manufacturer’s
C) private
D) extended
E) licensed
|
c
|
|
53) Which of the following is an example of licensing?
A) DMX, an electronics manufacturer, acquires Z-Elex, a start-up firm, and sells all Z-Elex’s products under the DMX brand name.
B) Berry, a fruit juice company, uses a well-known cartoon character to promote the company’s line of children’s products and pays the creator of the cartoon character a fee.
C) XLC, a sporting goods firm, sponsors a number of top athletes in various sports and also hosts the XLC Sporting Achievement Awards.
D) ZetaBike, a bicycle manufacturer, teams up with VitaWater, a sports drink producer, to introduce ZetaVita, an energy drink.
E) Mason’s, a retail chain, sells a number of different products from different manufacturers under the brand name Mason’s.
|
b
|
|
54) ________ occurs when two established brand names of different companies are used on the same product.
A) Licensing
B) Co-branding
C) Private branding
D) Franchising
E) Brand positioning
|
b
|
|
55) BerryBerry is a fruit juice company that has traditionally sold three varieties of mixed-fruit juices: DazzleBerry, AquaBerry, and GloBerry. The company wants to add more products to its product line. In this case, which of the following is an example of co-branding by BerryBerry?
A) The company introduces BerryBliss, a dried berry snack mix for kids.
B) BerryBerry adds a new fruit juice flavor, TangyBerry.
C) The company introduces a line of flavored milk and yogurt under a new brand name.
D) The company creates a new brand, NatureFresh, for a line of cosmetics based on fruit flavors and colors.
E) BerryBerry teams up with SFX, a sporting goods company, to introduce a line of energy bars called BerryBerry SFX.
|
e
|
|
56) ________ occurs when a company uses its existing brand name for new forms, colors, sizes, ingredients, or flavors of an existing product category.
A) Line extension
B) Co-branding
C) Private labeling
D) Brand extension
E) Clustered branding
|
a
|
|
57) Sweet & Cream, a popular frozen yogurt chain, attracts new customers by adding new flavors to its famous frozen yogurt product line. In this case, the company has developed its brand with ________.
A) brand extensions
B) line extensions
C) multibranding
D) new product lines
E) co-branding
|
b
|
|
58) BerryBerry is a fruit juice company that has traditionally sold three varieties of mixed-fruit juices: DazzleBerry, AquaBerry, and GloBerry. The company wants to add more products to its product line. Which of the following is an example of brand extension for BerryBerry?
A) The company introduces BerryBliss, a dried berry snack mix for kids.
B) BerryBerry adds a new fruit juice flavor, TangyBerry.
C) The company introduces a line of flavored milk and yogurt under a new brand name.
D) The company creates a new brand, NatureFresh, for a line of cosmetics based on fruit flavors and colors.
E) BerryBerry teams up with SFX, a sporting goods company, to introduce a line of energy bars called BerryBerry SFX.
|
a
|
|
59) ________ involves using an existing brand name for a new product category.
A) Line extension
B) Co-branding
C) New branding
D) Brand extension
E) Multibranding
|
d
|
|
60) Sportware, a leading shoe manufacturer, markets sneakers under the brand name "Athletix" and dress shoes under the brand name "Cameo" in order to target the two different market segments. What branding strategy is most likely being used by Sportware?
A) brand extensions
B) line extensions
C) multibrands
D) new brands
E) co-brands
|
c
|
