Convenience product |
a relatively inexpensive item that merits little shopping effort |
shopping product |
a product that requires comparison shopping because it usually more expensive than a convenience product and is found in fewer stores |
specialty product |
a particular item for which consumers search extensively and are very reluctant to accept substitutes |
unsought product |
a product unknown to the potential buyer or a known product that the buyer doesn’t actively seek |
product item |
a specific version of a product that can be designated as a distinct offering among an organization’s products |
product line |
a group of closely related product items |
product mix |
all products that an organization sells |
product mix width |
the number of product lines an organization offers |
product line depth |
the number of product items in a product line |
product modification |
changing one or more of a product’s characteristics |
planned obsolescence |
the practice of modifying products so those that have already been sold become obsolete before they actually need replacement |
product line extension |
adding additional products to an existing product line in order to compete more broadly in the industry |
brand |
a name, term, symbol, design, or combination thereof that identifies a seller’s products and differentiates them from competitors’ products |
brand name |
that part of a brand that can be spoken, including letters, words, and numbers |
brand mark |
the elements of a brand that cannot be spoken |
three main purposes of branding |
product identification, repeat sales, and new product sales |
brand equality |
the value of a company or brand name |
global brand |
a brand that obtains at least one-third of its earnings from outside its home country, is recognizable outside its home base of customers, and has publicly available, marketing and financial data |
brand loyalty |
consistent preference for one brand over all others |
manufacturer’s brand |
brand name of a manufacturer |
private brand |
a brand name owned by a wholesaler or a retailer |
captive brand |
a brand manufactured by a third party for an exclusive retailer’s affliliation |
individual branding |
using different brand names for different products |
family branding |
marketing several different products under the same brand name |
co-branding |
placing two ore more brand names on a product or its package |
trademark |
the exclusive right to use a brand or part of a brand |
service mark |
a trademark for a service |
generic product name |
identifies a product by class or type and cannot be trademarked |
persuasive labeling |
a type of package labeling that focuses on a promotional theme or logo, and consumer information is secondary |
informational labeling |
a type of package labeling designed to help consumers make proper product selections and lower their cognitive dissonance after the purchase |
universal product codes (UPCs) |
a series of thick and thin vertical lines (bar codes) readable by computerized optical scanners that represent numbers used to track products |
warranty |
a confirmation of the quality or performance of a good or service |
express warranty |
a written guarantee |
implied warranty |
an unwritten guarantee that the good or service is fit for the purpose for which it was sold |
t/f A product may be defined as everything, both favorable and unfavorable, that a person receives in an exchange |
true |
t/f An elementary school teacher purchased a ream of art paper, a box of crayons, and some modeling clay. The teacher intends to use these products in her classroom, so they would be classified as business products |
true |
t/f Convenience products, though inexpensive, still require considerable shopping effort by buyers. |
false convenience products are relatively inexpensive items that merit little shopping effort |
t/f Given the many differences in majors available, living options, and image differences, universities would be classified as a heterogeneous shopping product for most people |
True |
t/f Inez believes that makeup is the most important part of her wardrobe. She spends considerable time comparing the prices, skin tones, and color options available at various cosmetics counters in department stores. For Inez, makeup is a convenience product. |
false for Inez, makeup is a shopping product |
t/f Rolex watches are very expensive and can only be purchased in high-end jewelry stores located in large metropolitan areas. Most buyers will accept no substitutes. Rolex watches are an example of a shopping product. |
false this is an example of a specialty product |
t/f A product unknown to the potential buyer or a known-product that the buyer does not actively seek is referred to as an undesirable product. |
false this is an unsought product |
t/f Coca-Cola is one of the world’s largest manufacturers of beverages. It makes over 2,800 different beverage products, including sparkling drinks, waters, juices, juice drinks, teas, coffees, sports drinks, and energy drinks. The great variety of beverages made by Coca-Cola represents its product mix. |
true |
t/f Product modification occurs when changes are made in how the product functions, its quality, or some aesthetic characteristic of the product. |
true |
t/f Chef’s Catalog built its reputation on selling the highest-quality baking ingredients. The catalog retailer has added a line of fine kitchen tools and wants its customers to think of the retailer as a place to buy everything needed to bake the finest breads and desserts–not just for buying the ingredients. The marketing term for changing consumers’ perceptions of the Chef’s Catalog is segmentation. |
false changing consumers’ perceptions is called repositioning |
t/f Apple is known for its Macintosh and iPod products. Apple recently added the iPhone product to its list of products. The addition of the iPhone was an example of a product line extension for the company. |
true |
t/f Isaac Golding, owner of a tutoring service, has developed a design for his firm that includes an owl wearing large spectacles and carrying a satchel crammed full of books and papers. Golding plans to use this design on all communications the firm sends out. This design is called the firm’s brand name. |
false such as design would be called the firm’s brand mark, which is the elements of a brand that cannot be spoken |
t/f Branding has three main purposes: product identification, repeat sales, and new-product sales. |
true |
t/f Brand names such as Kleenex, UPS, Sony, Chevrolet, and Kellogg’s are likely to have less brand equity than brand names like Viking, Zojirishi, Schimano, and Thule. |
false they are likely to have more brand equity, which is the value of company and brand names because of their familiarity |
t/f Sam likes Michelin tires. If he needs new tires and Michelins are not on sale, he is willing to pay a higher price for Michelin rather than buy some other brand. Sam is brand loyal to Michelin. |
true |
t/f Retailers love national brands because overhead is low and there are no marketing costs, and they bring higher profit margins than private brands. |
False private brands, not national brands, bring these benefits to retailers |
t/f when the manufacturer of French’s classic yellow mustard introduced french’s |
false this was an example of family branding. co-branding is placing two or more brand names on a product or its package |
t/f Trademark protection and rights only lasts for five years. |
false trademark protection typically lasts for ten years’ however, rights to a trademark last as the mark is used |
t/f The most important functions of packaging are to contain and protect products, promote products, facilitate product storage, and facilitate recycling |
true |
T/F The nutrition label on a package is an example of persuasive labeling |
false this is better described as informational labeling |
T/F Due to the time required to scan them, universal product codes (UPCs) are typically placed on merchandise that would be classified as shopping products. |
false UPCs appear on most items in supermarkets and other high-volume outlets. Bar codes also appear on shopping products such as clothing, appliances, high-end wines, etc. The UPC is essential in supply chain management for a wide variety of products, not just shopping products. |
T/F A company that wants to market its product globally has only two branding strategies available: either use the brand name everywhere or develop a new brand name for each different market. |
false there is a third possible branding strategy- adapt and modify |
t/f Cultural traits can make a package design successful in one country and a failure in another |
true |
t/f A warranty does not confirm the quality or performance of a good or service |
false A warranty is a confirmation of the quality or performance of a good or service. |
t/f All sales have an implied warranty under the Uniform Commercial Code. |
true |
A _____ is everything, both favorable and unfavorable, that a person receives in an exchange. It can be tangible, intangible, a service, an idea, or a combination of these things. |
E |
The _____ is the starting point in creating a marketing mix. |
B |
Why is creation of a product the starting point for the marketing mix? |
C |
Which of the following is NOT an example of a product’s tangible feature? |
A |
When a greenhouse plant grower sells plants to nursery retailers, the grower is selling _____ products. |
D |
Rock-Tenn produces cardboard cartons to be used by companies in the food industry. Rock-Tenn is selling _____ products. |
C |
The consumer product classification system is based on: |
E |
There are many HD television sets on the market, and they vary so much on price, quality, and features that consumers often have trouble comparing them. An HD television would probably be considered a _____ product. |
C |
_____ products are purchased with little shopping effort. These products typically are purchased regularly, usually with little planning, and require wide distribution. |
A |
The convenience product marketing strategy includes: |
A |
Amy stopped by the grocery store to pick up a gallon of milk. As she was waiting to check out, she noticed that Soap Opera Digest had an interesting story about one of her favorite characters. As Amy is a huge fan of the long-running soap, she had to buy a copy. In this example, the Soap Opera Digest is an example of a(n) _____ product. |
B |
Compared to the other classifications of consumer products, shopping products are: |
D |
Kathy is driving Chaz, her young son, home from soccer practice when Chaz says, "Mom, I’m thirsty." Kathy immediately pulls the car into the nearest gas station and buys Chaz a Coke. For Kathy, the Coke is best described as an example of buying a _____ product. |
C |
Which of the following is the best example of a convenience product? |
B |
Which type of consumer product requires comparison shopping because it is usually more expensive than a convenience product and is found in fewer stores? |
D |
Harrison wanted a gas water heater. He watched newspaper ads until he found one on sale. For Harrison, the water heater is a(n) _____ product. |
A |
The two types of shopping products are: |
D |
Which of the following is the best example of a shopping product for most consumers? |
D |
_____ are products consumers see as being basically the same, so consumers shop for the lowest price. |
E |
Andrea needs to find a kennel for boarding her son’s dogs. There are several different kennels in her community, and Andrea believes all of them to be basically alike. The only feature she is genuinely concerned about is low price. For Andrea, the kennel for boarding dogs would be classified as a(n) _____ product. |
E |
_____ products are seen by consumers to differ in quality, style, suitability, and lifestyle compatibility. Comparisons between these products are often quite difficult because they may have unique features and different levels of quality and price. |
E |
When Kyla wanted patio furniture, she visited stores that had outdoor furniture, including Home Depot, Lowe’s, Target, and Howard Lumber Company to find the set that would look just right on her patio. If Kyla represents a typical patio furniture shopper, you know this product is a(n): |
E |
Which of the following products is most likely to be considered an example of a heterogeneous shopping product? |
A |
_____ products are searched for extensively, and substitutes are not acceptable. These products may be quite expensive, and often distribution is limited. |
D |
Bang & Olufsen make some of the best sound systems in the world. After years of development, Bang & Olufsen recently released its new BeoLab 5 speakers. For audiophiles who demand the best in audio equipment, the $19,950 Bang & Olufsen BeoLab 5 speakers represent an example of a(n) _____ product. |
B |
Janet will only purchase Williams-Sonoma products for her kitchen. The products are expensive, but Janet feels they have the highest quality and will last a very long time. These products represent _____ products. |
B |
Evan Zimmermann loves watches. He collects vintage Rolex sport models made between 1950 and 1960. He paid $1,500 for his first watch in 2000. Now the watch is worth $15,000. For Evan, the vintage watches are an example of a(n) _____ product. |
a |
When deciding on distribution plans for specialty products, companies generally ensure that the items are: |
E |
_____ products are products that are not known about or not actively searched for by consumers. These products require aggressive personal selling and highly persuasive advertising. |
D |
Unsought products typically are products that: |
E |
Alice is a very busy person, and she hates to spend her time doing yard work. She really likes the idea of a synthetic lawn. However, she has never pursued the idea, as she has two dogs in her backyard. Alice doesn’t know that several manufactures make synthetic grass with an antibacterial agent to minimize odors for pet owners. For Alice, the dog-friendly synthetic lawns are a(n) _____ product because she doesn’t know the product exists. |
C |
Freda was proud of her shiny new iPhone. But she was disappointed when she began to notice scratches on its display surface. If Freda had known about the clear protective films that were available to protect the iPhone display from scratches, she could have avoided this annoying problem. For Freda, the protective films are a(n) _____ product. |
C |
In general, most consumers don’t spend a lot of time thinking about their funeral. So some funeral homes try to get them to think about their loved ones by advertising preplanned funerals. This is an attempt to get people to think about a product that most consumers do not actively seek. In other words, preplanned funerals are a(n) _____ product. |
C |
A product line is a group of products that are closely related because the: |
B |
There are a number of toothpastes marketed under the Crest brand, including Cavity Protection Crest, Pro-Health Sensitive Shield Crest, Baking Soda Crest, Tarter Protection Crest, and Crest for Kids. The large variety of toothpastes under the Crest brand is an example of a: |
B |
Along with its Macintosh computer line, Apple markets its iPod, iPhone, and AppleTV products. This is an abbreviated listing of the company’s: |
C |
Product mix width may be defined as: |
D |
Most people recognize Campbell’s as a brand of soup, but Campbell’s also manufactures Pace Picante Sauce, Pepperidge Farms products, Prego pasta sauces, Swanson Broth, and V8 juice. All these products are part of Campbell’s: |
C |
ForeverLawn has recently added two new synthetic lawn products. One of the products includes fake brown grass that makes the synthetic lawn look more realistic, as it appears to have some patches of brown thatch. The other product is K9Grass for consumers who have pet dogs. The addition of these two new synthetic grass products is a way for ForeverLawn to increase its: |
D |
Procter & Gamble manufactures Tide laundry detergent, the best-selling brand in the United States. But is also offers Tide to Go, which is a stick product consumers can use to clean a spot on their clothing between washings, and small travel packets of Tide detergent. These other products are part of Tide’s product line: |
D |
There are a number of toothpastes marketed under the Crest brand, including Cavity Protection Crest, Pro-Health Sensitive Shield Crest, Baking Soda Crest, Tartar Protection Crest, and Crest for Kids. This is an example of Crest’s: |
C |
Proctor & Gamble is a well-known producer of home and beauty products. Along with these products, P&G also markets pet products, prescription drugs, and small appliances. This range of products provides the company with product: |
C |
All of the following are benefits from organizing related items into product lines EXCEPT: |
B |
Changing one or more of a product’s characteristics is called: |
A |
Which of the following is an example of a product modification? |
C |
Apple recently updated its iPod Touch product, expanding its storage from 8 GB to 16 GB. Enlarging the iPod Touch’s storage capacity is an example of a: |
A |
Which type of product modification changes a product’s dependability or durability? |
D |
A go-cart manufacturer recently added shock absorbers to make the ride in its go-carts smoother. It has not changed its prices. This is a(n) _____ modification. |
E |
When Honda automobiles first entered the U.S. market, they were small and not very durable. However, over the years, Honda has modified its automobiles to be one of the most dependable cars on the market. This change in dependability and durability is representative of which type of product modification? |
C |
Which type of product modification changes a product’s versatility, effectiveness, convenience, or safety? |
C |
When Proctor & Gamble removed potentially dangerous dyes and chemicals from its Tide detergent product and introduced Tide Free, the company was making a: |
E |
Which type of product modification is an aesthetic product change? |
D |
A style modification is a(n): |
C |
One of the leading manufacturers of choir robes has added different types of trim and fabric in the making of the robes. The company has not changed its prices. This is a(n) _____ modification. |
A |
Which of the following statements about planned obsolescence is true? |
C |
A regional utility company needs to change consumers’ perceptions of its current service as being harmful to the environment. Which of the following strategies would best allow the company to accomplish this goal? |
C |
Apple Computer, Inc. recently dropped "Computer" from the company’s name to become Apple, Inc. This was a part of its _____ away from simply being perceived as a computer company. |
D |
Over the years Cadillac has become to be thought of as "your grandparent’s car." The new Cadillac ads showing a beautiful young woman driving a Cadillac along with the statement, "When you turn your car on, does it turn you on?" This is an example of marketing designed to help _____ Cadillac as a car for today’s younger driver. |
B |
Adding additional products to an existing product line in order to compete more broadly in the industry is referred to as: |
A |
In terms of sales and market share, Rexona is the number one brand of deodorant worldwide. Since its creation in Australia in 1908, it has added an antiperspirant, a stick deodorant, Rexona for Men, Rexona for Women, Rexona for Teens, and Rexona Skin Friendly. These additions are examples of: |
A |
When Crest introduced Crest for Kids, this was an example of a _____ strategy. |
B |
Cover Girl and Revlon are both recognized as leading manufacturers of cosmetics. Both companies have recently introduced cosmetics for the over-50 woman who does not have the same concerns as a 20-year-old girl. The introductions of these cosmetics are examples of the implementation of a _____ strategy. |
D |
At one point, Heinz made ketchup in multiple colors, including red, green, purple, pink, orange, and teal. While they were popular for a few years, consumers stopped buying the unusual colors and Heinz has dropped back to just making red ketchup. This is an example of the implementation of a _____ strategy. |
D |
A _____ is a name, term, symbol, design, or combination thereof that identifies a seller’s products and differentiates them from competitors’ products. |
E |
A _____ is the part of the brand that can be spoken. |
D |
The _____ is the element of a brand that cannot be spoken. |
A |
A Boston diamond distributor has developed the first branded diamond called Hearts on Fire to help smaller retailers counter the volume jewelers’ aggressive price discounting. This move is meant to: |
B |
The value of company and brand names is referred to as: |
A |
According to recent market research, Google is one of the most valuable brands in the world. According to this research, the company and its well-known name are worth about $86 billion. This research indicates that Google has a high: |
E |
A(n) _____ refers to a brand that obtains at least a third of its earnings from outside its home country. |
B |
Rexona, marketed by Unilever (a Dutch company), is the world’s number one deodorant brand. The brand is a leader in Europe, South America, Asia, Africa, and the Middle East. Rexona is an example of a: |
B |
What is the best generator of repeat sales? |
D |
A consumer who consistently and repeatedly purchases the same brand is said to have: |
A |
Brand loyalty can: |
D |
The brand name of a manufacturer is known as a(n) _____ brand. |
B |
Campbell’s, Nature Valley, Honda, and Lipton products are examples of _____ brands because of who owns them. |
A |
A(n) _____ brand is one owned by the wholesaler or retailer. |
B |
Wal-Mart sells many health and beauty aid products under the name Equate. This brand can only be purchased in Wal-Mart stores and is an example of a(n) _____ brand. |
D |
Which type of private label brand carries no evidence of a retailer’s affiliation, is manufactured by a third party, and is sold exclusively at the retailer? |
A |
A small chain of supermarkets in the western United States sells only manufacturers’ brands. Which of the following is one of the arguments you could use to dissuade the supermarket chain owner from selling only manufacturers’ brands? |
C |
Which of the following statements describes an advantage to retailers associated with developing their own brands? |
B |
When a company uses different brand names for different products, it is using _____ branding. |
E |
Heinz is a leading global food manufacturer. It manufactures and markets Farleys (baby food), Jack Daniel’s sauces, and Weight Watcher’s diet/slimming meals and supplements. The use of these brand names instead of the Heinz name is an example of a(n) _____ branding strategy. |
A |
Procter & Gamble makes Gain laundry detergent for people who like a strong scent and Dreft for those who want a gentle detergent for their baby’s clothes. It is using a(n) _____ strategy. |
A |
When a company markets several different products under the same brand name, it is referred to as a(n) _____ brand. |
A |
Most people recognize Butterball as a brand of turkey, but Butterball brand is also found on fresh turkey breast cuts, turkey sausages, and ground turkey; lunchmeat cold cuts; fresh marinated bone-in, boneless, and whole chicken; frozen chicken products; and Butterball stuffing and gravy mixes. Butterball uses: |
C |
Which of the following entails placing two or more brand names on a product or its package? |
D |
Maureen purchased a package of Bounce fabric sheets with Febreeze citrus scent. Since both brands were prominently listed on the package, this would be an example of: |
B |
Jennifer purchased Cascade 2in1 ActionPacs for her dishwasher. The packaging said the product combines the scrubbing power of Cascade with the grease-fighting power of Dawn dishwashing detergent. What type of co-branding does this product represent? |
D |
Rosa’s husband Phil has a cold. Rosa went to the store to buy something that would help Phil sleep. Rosa purchased Breathe Right nasal strips embedded with Vicks mentholated vapor rub. The package showed both the Breathe Right and the Vicks brand names. This is an example of _____ branding. |
B |
Which of the following describes cooperative branding? |
B |
Suppose that ForeverLawn joins Choice Home, a house builder, in a joint promotional campaign. Both Choice Homes and ForeverLawn are equally mentioned in the advertisements and marketing materials. At the end of the campaign, one lucky person will win a Choice Home with a ForeverLawn synthetic lawn. To register, consumers need to visit either ForeverLawn.com or Choicehomes.com. This type of joint promotion is known as _____ branding. |
A |
Butterball, a well-known brand of turkey, advertised Ocean Spray cranberry sauce in its magazine ads and depicted suggested usage with its turkey. This is an example of which type of co-branding? |
B |
A _____ is a legal term indicating the owner’s exclusive right to use a brand name or part of a brand. |
A |
When a product name becomes generic: |
D |
Kleenex is a well-known brand name of facial tissue. People often refer to Kleenex as if it were the product name. The company that makes Kleenex may someday find its brand name becoming a(n): |
E |
All of the following are functions of packaging EXCEPT: |
B |
Sherwin-Williams’ Dutch Boy paint has packaging that is getting rave reviews. The new Twist & Pour paint is packaged in an all-plastic gallon container with an easy twist-off lid, comfortable side handle, and even a pouring spout. There’s no other paint product like it on the market. This innovative packaging was most likely designed for which of the following functions? |
A |
The two types of package labeling in common usage today are: |
A |
Labels that contain standard promotional claims like "new," "improved," and "super" are examples of _____ labels. |
E |
Labeling that is designed to help consumers make proper product selections and lower their cognitive dissonance after the purchase is referred to as: |
A |
Statements on Kashi cereals and breakfast bars stating that they have no artificial colors, flavors, or preservatives would most likely be an example of _____ labeling. |
C |
Mia’s new raincoat contains a label that reads "Professional Dry Clean Only." This is an example of a(n) _____ label. |
D |
Which of the following statements about bar codes is true? |
C |
Universal product codes (UPCs) can perform all the following functions EXCEPT: |
E |
Three aspects of packaging that are especially important in international marketing are labeling, aesthetics, and: |
E |
Which type of warranty is a written guarantee? |
B |
Lands’ End, a catalog retailer, offers a written satisfaction guarantee on all merchandise it sells. In other words, Lands’ End gives its customers a(n) _____ warranty. |
E |
The label on Darwin’s new blazer that reads "Will Not Shrink" is an example of a(n) _____ warranty. |
D |
The statement on a toothpaste box that brushing twice a day with the paste will remove 90 percent of all tartar from the user’s teeth is an example of a(n): |
D |
Shane had every reason to believe that the antacid he purchased would relieve his stomach problems if he followed the directions on the box. This is an example of a(n): |
A |
Under the _____, all sales have an implied warranty. |
E |
END PROBLEMS |
… |
marketing chapt 10 pitt
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