Which of the following jobs in a high tech company would be considered a high touch job? |
C. |
Telecommuting has been found to enhance employee satisfaction and performance. |
True |
An entrepreneur is best described as |
someone who takes risks to try to create a new enterprise. |
In 2014, approximately what percentage of the U.S. population was foreign-born? |
13 percent |
One of the challenges of management is that problems and scenarios are seldom similar, so managers are not able to use past products and accomplishments as indicators of future success. |
False |
Donna, the office manager, spends a large part of her day working closely with those whom she supervises to successfully accomplish the many tasks she is responsible for. She also works well with other departments to get things done. Which type of managerial skill is Donna exhibiting? |
Human |
As a store manager, Liandra has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Liandra is playing the ____ role. |
Decisional |
Today, companies emphasize _____ with production. |
Efficiency |
When Jorge meets regularly with his workers to provide encouraging words so that they work hard to achieve the company's goals, he is engaged in the management function of controlling. |
False |
Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical. |
False |
Innovation in business is defined as seeking ways to deliver less costly goods but in similar ways, maintaining employee morale |
False |
Robert is a district manager who oversees several store managers in a national chain of restaurants. Robert reports directly to the vice president of stores and marketing, a member of top management. Robert is a |
middle manager |
In the lower rungs, managers may make between ________ and ________ a year |
$35,000 and $60,000 |
An individual or individuals who work within an existing organizations, using personal resources to make the most of an opportunity is a |
intraprenuer |
Operations management focuses on managing the production and delivery of an organization's products or services |
more effectively. |
A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders. These plans are an example of ____ in action. |
operations management |
Which of the following is a key benefit of studying theoretical perspectives on management? |
They serve as a guide to action and a source of new ideas. |
Quantitative management emphasizes the use of accounting to provide the needed internal controls related to inventory. |
False |
Mary Parker Follett anticipated some of today's workplace trends, such as |
self-managed teams and worker empowerment. |
Theory Y managers are pessimistic and have a negative view of employees. This type of manager believes that workers are irresponsible, lack ambition, and hate work. |
False |
The human relations movement was based on increasing sales by utilizing improved marketing and customer service techniques with customers. |
False |
Mateo, an IT manager, has been studying the actions that his workers perform in an attempt to improve their productivity. Mateo is utilizing |
scientific management. |
Which disciplines does the field of behavioral science include? |
psychology, sociology, anthropology, and economics |
Behavioral science includes the fields of psychology, marketing, accounting, and geology. |
False |
One Fortune article states that "vision should describe what's happening to the world you compete in and what you want to do about it" and |
"it should guide decisions." |
The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by increasing organization diversity and synergy. |
False |
A ______ is a standing plan that outlines the response to particular problems or circumstances. |
Procedure |
A goal is a specific commitment to achieve a measurable result within a stated period of time. |
True |
___ is the overall goal of MBO. |
Motivating employees (The purpose of MBO (management by objectives) is to motivate rather than control subordinates.) |
The Whole Foods chain of supermarkets has stated, "With great courage, integrity, and love, we embrace our responsibility to co-create a world where each of us, our communities, and our planet can flourish. All the while, celebrating the sheer love and joy of food." This proclamation is Whole Foods' |
values statement. |
What is the primary objective of a plan? |
It outlines how goals are going to be met. |
The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways—namely, by |
correcting deviations in the plan being carried out or improving future plans. |
A(n) ________ is the declaration that expresses what the organization should become and where it wants to go strategically. |
vision statement |
The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers. At this point, the district managers need to determine how the stores in their district will achieve top management's goal with the given resources during the next 6 to 24 months. The district managers are developing ______ planning. |
tactical |
Joe, who is from Michigan, is transferring to the Paris office. As one who has studied the effects of globalization on business, Joe understands that it crucial to |
understand the local culture. |
NAFTA and the EU are both |
trading blocs.(A trading bloc, also known as an economic community, is a group of nations within a geographical region that have agreed to remove trade barriers with one another. NAFTA has three member nations (the United States, Canada, and Mexico), while the European Union has 28 member nations.) |
Ethnocentrism (also be called parochialism) is a narrow view in which people see things solely through their own perspective. Ethnocentric managers believe that their native country, culture, language, and behavior are superior to all others. In contrast, geocentric managers accept that there are differences and similarities between |
home and foreign personnel and practices and that they should use whatever techniques are most effective. |
Donald is the owner of The Party Hat, a U.S. event-planning company. He plans to open an event-planning company, Events & Adventures, in London. Events & Adventures will be totally owned and controlled by The Party Hat, which makes Events & Adventures a ____ of The Party Hat. |
wholly-owned subsidiary (A wholly-owned subsidiary is a foreign subsidiary that is totally owned and controlled by an organization. The foreign subsidiary may be an existing company that is purchased outright.) |
Dave's Furniture in South Carolina produces high-quality furniture and ships its products to customers in over 40 countries. Dave's Furniture is ______ its products. |
exporting (When exporting, a company produces goods domestically and sells them outside the country.) |
After a morning of global cultural training, Marie, the vice president of marketing, is having lunch with Ann, who will be managing the company's new office in South Korea. Marie tells Ann, "There are cultural differences between the United States and South Korea that will affect the success of our office. For example, I suggest giving a couple of cans of Spam to your larger customers, because Spam is considered elegant in South Korea." Marie's advice to Ann is good because it takes into account the many kinds of cultural differences between the United States and other countries. |
True |
The United States limits the amount of cheese purchased from other countries; this is a(n) ____ policy . |
Import quota |
Which of the following is NOT one of the BRICS countries? |
Indonesia |
______ is a government's seizure of a domestic or foreign company's assets. |
Expropriation |
Luis, the owner of a shoe factory in Panama, is unhappy due to a tax that the U.S. government has implemented on shoes exported from Panama into the United States. The U.S. government says it has imposed the tax in order to protect U.S. shoe companies. This tax is an example of a tariff. |
True |
Donna, vice president of finance, and Bob, vice president of human resources, are |
functional managers |
_______ are two of the primary challenges facing managers today. |
Managing for a competitive advantage and diversity |
According to the theory that ______, first noted by New York Times columnist Thomas Friedman, globalization has leveled the competitive playing fields between industrial and emerging-market countries. |
the world is flat |
A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ______ is the system that allows the sharing of knowledge and information throughout an organization. |
Knowledge management |
When Randy, a general manager of a national retailer, moved to a different store in his company that was having difficulty, he knew that sales were low and after talking to his employees, he found morale was also low. At first Randy thought attitudes were poor due to low sales, but after working closely with employees, he realized that the poor attitudes were actually the cause of poor sales. Randy was able to discover the cause of the problem by utilizing ______ skills. |
conceptual |
After his company closed the retail location he managed, while Tareq was interviewing for other management positions, he began a painting business. Tareq is an example of a(n) |
necessity entrepreneur |
At times, to be efficient in management means not using resources in the most cost-effective way. |
false |
Mark, vice president of human resources at Executive Corporation, is a(n) |
upper-level manager |
Which of the following characteristics are entrepreneurs much more likely to exhibit than managers? |
tolerance for risk |
Opportunity entrepreneurs are those who start their own business because they lost a job. |
false |
George, who owns a small grocery store, has a reputation in the community as a tough manager. Many customers have heard George yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. George is a(n) ____ manager. |
theory x |
To better meet corporate goals this year, Donna, a CEO, is encouraging her managers to focus on the major functions of management, which are |
planning, organizing, leading, and controlling |
The _______ approach to management focuses on scientific methods, time and motion studies, and job specialization with the goal of increasing productivity. |
classical |
According to proponents of the Hawthorne effect, |
giving more attention to employees increases worker productivity, if they think managers care about them. |
Behavioral science includes the fields of psychology, marketing, accounting, and geology. |
false |
Mary Parker Follett anticipated some of today's workplace trends, such as |
management-lead teams and diversity |
Behavioral science relies on data from past sales to forecast human behavior to develop strategic plans and goals. |
false |
Amy is a package delivery service manager. She is interested in implementing ___________, the management philosophy pioneered by Frederick W. Taylor and Frank and Lillian Gilbreth, which scientifically studies work methods to improve the productivity of individual workers. In this particular case, Amy will study the routes that drivers take through a congested to city in order to identify ways that delivery staff can make the most deliveries in each two-hour period. |
Scientific management |
Order the schools of thought in the behavioral viewpoint from earliest to most recent. |
early behaviorism, human relations movement, behavioral science |
A pay structure in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) _____ system. |
differential rate |
Olivia, the general manager of a bowling center, believes that her workers are responsible and capable, and that they can be trusted when given responsibility. Olivia is an example of a(n) ___ manager. |
Theory Y |
_______ was the father of scientific management. |
Frederick Taylor |
Frederick Taylor suggested that: |
employers institute a differential rate system, in which more efficient workers earn higher wages. |
According to proponents of the Hawthorne effect, |
giving more attention to employees increases worker productivity, if they think managers care about them. |
Suppose you manage an upscale restaurant in New York City. __________ would involve writing employee schedules and a list of things to do for the chef and other kitchen staff. |
Operational planning |
One Fortune article states that "vision should describe what's happening to the world you compete in and what you want to do about it" and |
"it should guide decisions." |
A(n) ________ is the declaration that expresses what the organization should become and where it wants to go strategically. |
vision statement |
The management of Quality Carpet Cleaning finalized the company's action plan for increasing its market share over the next few years. The management then set up a 12-month plan that defines how the organization will conduct its business based on the action plan, including clear sales targets for each week. The second plan is an example of a(n) _____ plan. |
operating |
Dave owns several computer repair shops across the Midwest, and he has set a goal for his company of cutting costs in all his locations over the next three years. Dave has set a(n) |
strategic goal. |
Deon is opening a car wash, and he has approached SCORE, an SBA organization that assists small-business owners in setting up their companies. As a new business owner, the SCORE counselors would probably advise Deon to |
write a business plan |
The top management of Tasty Foods, a food distribution company, has set strategic goals of increasing organizational market share and also decreasing corporate costs over the next three years. Greg, a division manager for Tasty Foods, has looked at his resources, and he has decided how his division can contribute to the two strategic goals set by upper management: (1) by partnering with another company and (2) by hiring a procurement manager to negotiate lower prices from vendors. Greg's next step is to roll out his ____ to his staff. |
tactical goals |
_______ are goals set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals. |
Operational goals |
A company's strategic planning may have to be done _____ due to frequently changing competition and technology. |
closer to everyone or two years than every five years |
An organization's _______ expresses the need the firm will fill, the operations of the business, its components and functions, and the expected revenues and expenses. |
business model |
Greg, a geologist from Kansas who works for ExxonMobil, has decided to transfer to one of ExxonMobil's offices in Saudi Arabia. Greg is a(n) ____ while living in Saudi Arabia, |
expatriate |
Luis, the owner of a shoe factory in Panama, is unhappy due to a tax that the U.S. government has implemented on shoes exported from Panama into the United States. The U.S. government says it has imposed the tax in order to protect U.S. shoe companies. This tax is an example of a tariff. |
True |
Prior to 1990, the United States imposed a tax, known as a(n) ________, on automobiles imported from Mexico |
tariff |
The World Bank |
provides low-interest loans for improvements in developing nations. |
According to the watchdog group Public Citizen, NAFTA is responsible for |
the loss of 845,000 U.S. jobs. |
______ in a low-context culture. |
Shared meanings are derived primarily from written and spoken words |
After a morning of global cultural training, Marie, the vice president of marketing, is having lunch with Ann, who will be managing the company's new office in South Korea. Marie tells Ann, "There are cultural differences between the United States and South Korea that will affect the success of our office. For example, I suggest giving a couple of cans of Spam to your larger customers, because Spam is considered elegant in South Korea." Marie's advice to Ann is good because it takes into account the many kinds of cultural differences between the United States and other countries. |
True |
There are two types of tariffs: a revenue tariff, designed simply to raise money for the government; and a protective tariff, which raises the price of imported goods to make the prices of domestic products more competitive. |
True |
Free trade is the |
movement of products between countries without political or economic obstruction. |
The GLOBE project is an ongoing cross-cultural investigation of nine cultural dimensions involved in ___ processes. |
leadership and organizational |
Which of the following are the characteristics of an entrepreneur? |
self-confidence, belief in personal control of destiny, and high energy level |
Being a manager can be one of the greatest avenues to a meaningful life, particularly if the manager |
is working within a supportive or interesting organizational culture. |
At Garcia Real Estate, employees work together to achieve the company goals and purposes. This group of employees |
is an organization. |
What are the four principal functions of management? |
planning, organizing, leading, and controlling |
Mostly Murder Press is a small publisher that specializes in publishing mystery and suspense novels. Mostly Murder Press does not maintain an office. Rather, its four employees work from their homes. One lives in New York, one lives in Chicago, one lives in San Antonio, and one lives in Portland, Oregon. The staff collaborate using Skype, Google Hangouts, WebEx, phone conference calls, and other business applications that allow them to meet in real time. Mostly Murder Press is an example of |
a virtual organization. |
To help maintain a competitive advantage, the emphasis for most companies is on |
production efficiency |
To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are made by managers who play a ______ role. |
leadership |
The vice president of human resources is a first-line manager. |
False |
The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers. ______ is the result of their efforts. |
Innovation |
You are a senior manager at a large consumer goods company. The company president has noticed that recent college graduates and junior-level employees tend to gravitate toward you. They come to you for advice and ask for your opinion on important matters, even though you are not their direct supervisor. The president realizes that you are acting as a(n) _____ to junior employees. |
mentor |
The human relations movement was based on increasing sales by utilizing improved marketing and customer service techniques with customers. |
false |
Based on the VRIO framework, which of the following start-up companies has the least potential to have a competitive advantage, to be profitable, and to grow? |
a cat-sitting service, where you take care of people's cats when they are on vacation; you decide to advertise your services on Craigslist and the local newspaper |
To ensure that plans are moving in the right direction, managers can use the |
planning/control cycle |
Prior to opening her new restaurant, Nia is determining what items to offer on the menu, the anticipated profits and expenses, the tasks of various employees, and how those jobs will be handled. Nia is creating her |
business model |
The production plant for Ace Manufacturing has been located in the same place for over 100 years. It has just completed its new factory, which includes its new corporate offices. The planning required for moving Ace into a new facility is a single-use plan. |
true |
Which sequence of goals is consistent with "cascading" goals that begin at the top of the organizaiton? |
strategic goals > divisional goals > department goals > individual goals |
The top management of Tasty Foods, a food distribution company, has set strategic goals of increasing organizational market share and also decreasing corporate costs over the next three years. Greg, a division manager for Tasty Foods, has looked at his resources, and he has decided how his division can contribute to the two strategic goals set by upper management: (1) by partnering with another company and (2) by hiring a procurement manager to negotiate lower prices from vendors. Greg's next step is to roll out his ____ to his staff. |
tactical goals |
John, a construction manager, has been having problems finding quality employees in some of the company's foreign offices. While speaking with his attorney, Alisha, he mentioned that "in our locations overseas, many of our good employees have been quitting, and as you know, we have numerous lawsuits over personnel policies." Alisha explained that historically, problems with employee turnover and lawsuits are a result of ____ policies. |
ethnocentric |
Globalization is the trend |
of the world economy toward becoming a more interdependent system. |
Prior to 1990, the United States imposed a tax, known as a(n) ________, on automobiles imported from Mexico. |
tariff |
Alice's Pasta Kitchen makes quality pasta and sells its products to customers in other countries. Alice's Pasta Kitchen is ____ its products. |
exporting |
Dominique owns an international grocery store, the World Food Market, where customers can purchase foods and canned goods from other countries. World Food Market is an example of a company that |
imports |
Over the last two years, an American computer manufacturer has partnered with a technology organization in Japan to develop and produce computers and printers. The partnership benefits both organizations and is an example of countertrading. |
false |
Tom, who owns a successful business with two locations and a few international clients, was approached by a large organization about dramatically expanding his company. Tom later told his wife that he is happy with his success, but he wants to stay small because if he decides to add new products, small companies |
can get started more easily and maneuver faster. |
Last week Paul, CEO of Quality Furniture in South Carolina, traveled to Europe to visit customers. While overseas, Paul checked his e-mail daily and showed his company's website to customers, explaining how the website will help them place orders and receive merchandise more quickly. After visiting the last customer Friday morning, Paul was able to return to the corporate office in South Carolina to meet with his board of directors that night. _______ is the "shrinking" of time and space with air travel and electronic media. |
the global village |
Which statement is NOT true of the BRICS countries? |
The BRICS countries have joined together to form a trading bloc. |
The agreements of the World Trade Organization are based on |
GATT |
_____ are plans developed for activities that are not likely to be repeated in the future, such as plans for programs or projects. |
single-use plans |
The Whole Foods chain of supermarkets has stated, "With great courage, integrity, and love, we embrace our responsibility to co-create a world where each of us, our communities, and our planet can flourish. All the while, celebrating the sheer love and joy of food." This proclamation is Whole Foods' |
values statement |
In the planning/control cycle, managers take corrective action by correcting deviations in the plan being carried out or by improving future plans. |
true |
Research suggests that when writing out a plan to achieve your biggest goals, it is important to |
make a concrete plan and break goals into manageable bites. |
Because there are some positive aspects of bureaucracy, as proposed by Max Weber, Tammy, a restaurant manager, is interested in implementing certain aspects of the bureaucratic approach to management within her restaurant. Like Weber, Tammy feels bureaucracy is a |
rational, efficient, ideal organization based on principles of logic. |
Operations management focuses on managing the production and delivery of an organization's products or services __________ |
more effectively |
Innovation in business is defined as seeking ways to deliver less costly goods but in similar ways, maintaining employee morale. |
false |
Robert is a district manager who oversees several store managers in a national chain of restaurants. Robert reports directly to the vice president of stores and marketing, a member of top management. Robert is a middle manager. |
true |
You have just taken a job as an entry-level manager for a company that provides house-cleaning services. The company has a large national presence, with offices in 40 U.S. states. You know you are starting at the bottom of the management ladder, but you hope to grow and rise through the ranks to become a senior manager. What is your likely salary range when you first take the job? |
35,000 - $60,000 |
An individual or individuals who work(s) within an existing organization, using personal resources to make the most of an opportunity, is a(n) |
intrapreneur |
Olde Manufacturing, a parts supplier to the auto industry, has been using the behavioral approach to management for over 100 years. However, since that method of management is too simplistic for practical use, Olde should begin implementing the newer and more sophisticated human relations movement approach to management, which is the most contemporary approach to management. |
False |
Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is |
managing. |
Greg, the IT manager, feels that his employees lack the motivation to consistently meet department goals. To better understand human actions and to motivate their employees toward achievement, Greg and his supervisors need to adopt the ____ viewpoint. |
Behavioral |
One of the challenges of management is that problems and scenarios are seldom similar, so managers are not able to use past products and accomplishments as indicators of future success. |
False |
Because Ace Development Services is the only company that supplies a critical product for clients, customers of Ace are likely to |
put up with poor-quality products. |
At Garcia Real Estate, employees work together to achieve the company goals and purposes. This group of employees |
is an organization. |
Donna manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Donna also oversees the daily tasks of the cashiers and front desk employees. Donna is a(n) |
first-line manager. |
One of the reasons Ace Distributors, a local manufacturing company, is considered a good place to work is that the managers encourage and reward their employees for developing new products and ways of improving existing products and services. In this example, Ace Distributors' managers are carrying out the ______ role. |
entrepreneur |
Robert is a district manager who oversees several store managers in a national chain of restaurants. Robert reports directly to the vice president of stores and marketing, a member of top management. Robert is a middle manager. |
True |
Shoshanna, the regional manager of a global sales organization, gives freedom to the sales representatives on the amount spent on gifts for prospective Asian and European customers. Shoshanna is managing for |
ethical standards |
George is developing a new employee schedule for his lawn care service due to the increase in business during the summer. While doing this, George is involved in organizing |
True |
Being able to ________ is a key benefit for those who study management. |
relate to their managers and deal with organizations from the outside |
Tanesha works for a line of sporting goods stores. In her role, she makes strategic long-term decisions about her company's overall direction, and she creates the overall corporate goals, policies, and strategies. In light of these tasks, Tanesha must be a middle manager. |
False |
To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are made by managers who play a ______ role. |
Leadership |
Martina recently met with her manager, Omari, who spent time motivating her by showing Martina how important she is to the company's success. Martina is now excited to do her part to help the company achieve its goals. Omari was performing the management function known as leading |
True |
Efficiency and effectiveness mean using resources—people, money, raw materials, and the like—wisely and cost effectively. |
False |
Which of the following is a tactical goal? |
By the end of this fiscal year, we will achieve a 10% cost reduction in our office expenses |
Billy told his boss, Gwen, that he is going to start training for the upcoming marathon to be healthier and to have more energy for work. When Gwen asked him about his running history, Billy said, "I really have never run before and don't exercise much. I just know I need to do something." Gwen told Billy, "You should start slowly, maybe setting smaller, realistic exercise goals that are achievable." Gwen is helping Billy set a |
SMART goal |
Management by objectives (MBO) and goal cascading will not work without an effective |
goal-setting process |
_______ is the primary reason that entrepreneurs create business plans |
To get financing and think through important details |
Paula is the store manager for a national grocery retailer, and she received the yearly tactical plan from Greg, her district manager. Paula is meeting with her department managers to plan how to implement the specific tasks outlined in Greg's plan for the next year. Paula is engaged in operational planning. |
True |
With increasing competition in the restaurant business, Sal, owner of Mom's Pizza, is dealing with growing uncertainty. He is meeting with his managers to develop a future course of action to meet company goals. This process is known as |
Planning |
A business model outlines what customer needs the company will satisfy, the operations of the business, the company components and functions, and the projected revenue and expenses. |
True |
When utilizing SMART goals or MBO, deadlines can help you keep your eye on the ______ while simultaneously paying attention to ______. |
big picture; the necessary details |
When planning a trip to France, Jim and his wife, both Americans, were concerned about how much they could afford to spend in Europe because sometimes the U.S. dollar will buy more goods and sometimes it will buy less, based on changing economic conditions. The ____ rate is the rate at which the currency of one area or country can be exchanged for the currency of another's. |
Exchange |
Tom and his fiancée Susan decided to have their wedding on a beach in Acapulco, Mexico. Local businesses provided most of the services for the wedding, such as the limousine and the catering services. Throughout the weekend of the wedding, the couple found that workers and limos arrived late; so did the priest who was performing the wedding. In response to the couple's frustration, the Mexican workers remarked, "Ustedes tienen que ser flexibles," which in English means "You have to be flexible with time." This attitude regarding time is |
Cultural |
Great systems of _____ are the hallmark of great civilizations. |
Leadership |
Greg, a geologist from Kansas who works for ExxonMobil, has decided to transfer to one of ExxonMobil's offices in Saudi Arabia. Greg is a(n) ____ while living in Saudi Arabia, |
Expatriate |
_______ is the trend of the world economy toward becoming a more interdependent system. |
Globalization |
Alice's Pasta Kitchen makes quality pasta and sells its products to customers in other countries. Alice's Pasta Kitchen is ____ its products. |
Exporting |
Dawn grew up helping her father work on cars in his auto repair shop and developed into an excellent auto technician. Because of stereotypes regarding women in this field, she is interested in finding a shop that minimizes gender discrimination and role inequalities. Dawn wants to work for a company that highly values gender egalitarianism. |
True |
After a morning of global cultural training, Marie, the vice president of marketing, is having lunch with Ann, who will be managing the company's new office in South Korea. Marie tells Ann, "There are cultural differences between the United States and South Korea that will affect the success of our office. For example, I suggest giving a couple of cans of Spam to your larger customers, because Spam is considered elegant in South Korea." Marie's advice to Ann is good because it takes into account the many kinds of cultural differences between the United States and other countries. |
True |