Management chapter 2 quiz

Planning is often called the primary management function because​ _____________.
A.
it establishes the basis for all the other things managers do
B.
first-level supervisors make the plans
C.
​senior-level managers make the overall plan for the whole organization
D.
it is concerned first with means then with ends
E.
it happens first

a

​Melanie, a department​ head, worked with her subordinates to develop a plan for the department in support of the strategic plan for the organization. This department plan was communicated to all employees who were then expected to develop their own personal and team plans to help achieve the department goals. Which one of the following reasons for planning is fulfilled by this​ practice?
A.
Planning reduces competition.
B.
Planning establishes coordinated effort.
C.
Planning allows the use of intuition.
D.
Planning makes goals unnecessary.
E.
Planning increases uncertainty.

b

Martin balked against having to create a personal plan with goals for the next 12​ months, claiming that planning and goals would lock the organization into a course of action that may not fit the future as the competitive landscape changes. Which one of the following is the best response to​ Martin?
A.
Managers need to remain flexible and not be tied to a course of action simply because​ it's the plan.
B.
Managers must plan because it is one of the four major functions of management.
C.
When managers​ plan, they should be open to forging into uncharted waters.
D.
Managers may need to face the unknown and be open to new ways of doing things.
E.
Planning should enhance and support intuition and creativity.

a

Nancy believes that her​ firm's closest competitor is about to launch a new product that could jeopardize her​ firm's market share but upper management does not share her view. Nancy is facing which criticism of​ planning?
A.
Planning forces​ managers' attention on​ today's competition, not on​ tomorrow's survival.
B.
Formal plans​ can't replace intuition and creativity.
C.
Managers may need to face the unknown.
D.
Formal planning reinforces success which can lead to failure.
E.
Planning may create rigidity.

a

Despite the best​ plans, some​ companies' performance suffers​ anyway, generally because​ ________.

a new competitor entered the marketplace
B.
the​ environment, including government​ regulations, economic​ challenges, etc., allow mangers fewer alternatives
C.
the plan did not anticipate changing competitive conditions
D.
insufficient resources were allocated to the plan
E.
employees failed to properly execute the plan

b

Strategic planning is important because​ _____
A.
strategic plans help managers face uncertainty
.B.
it sets the performance standards for​ non-managerial workers
C.
organizations are like living systems that require signals from the head before they can take any action
D.
it is the final step in preparing for organizational success
E.
without a plan the people perish

a

Which one of the following is a​ well-written mission​ statement?

A.
To expand our market share through mergers and acquisitions.
B.
To serve with honor and integrity the customers in our target market.
C.
To be the largest competitor in our industry in the United States.
D.
To be the best in our industry in terms of product quality and profits.
E.
To provide assistance to individuals with mental and physical disabilities so they can function independently as their abilities will allow.

e

When performing a SWOT​ analysis, _______________.

A. it​ doesn't matter whether the internal or external environment is analyzed first
B.
it is important that all details about the target market and customer preferences be discovered so extra time must be allowed for this step
C.
only the economic and​ political/legal environments are scanned
D.
the internal environment is analyzed first to identify resources and capabilities
E.
the external environment is analyzed first to identify opportunities and threats so that internal strengths can be identified to take advantage of the opportunities and weaknesses will not be exposed to threats

e

To be able to offer low prices every​ day, Walmart developed a purchasing system that captures information at the point of sale to relieve inventory and to trigger the generation of purchase orders that are automatically sent to vendors without human intervention. This system has become one of​ Walmart's _____________.
A. Opporunities
B. Core competencies
C. Resources
D. Threats
E.Assets

b

When customers buy an Entegra​ motorhome, they expect to be able to use their​ half-million dollar motorhomes without having to return for warranty work. Entegra is known as the industry leader in quality and sells more motorhomes in its class than any other producer. From this we can conclude that​ _____________.
A.
​Entegra's strategy is to give customers the amenities they want
B.
Entegra has figured out a way to justify its high prices
C.
​Entegra's workforce is well trained
D.
Entegra has used quality to create a sustainable competitive advantage
E.
quality is expensive

d

It is well known that Disney sets the standard for moving people through wait lines. After customers complained about trying to pick the fastest checkout linelong dash—and often failinglong dash—the owner of the supermarket visited Disney to see how they managed their extremely long lines of people. The owner was​ _____________ to find a method that would lead to an advantage over his competitors.
A.
controlling
B.
benchmarking
C.
leading
D.
strategizing
E.
negotiating

b

Initially Walmart relied on common carrier trucks to ship its orders from vendors to its stores. Eventually it built warehouses and bought its own trucks to ship merchandise from those warehouses to its stores. Walmart grew through​ _______________.
A. horizontal integration
B. backward vertical integratin
c. conglomeration
d. forward integration
e. diversification

b

Each of the dozens of hamburger franchises focus on some feature of its sandwich to persuade customers to prefer its brand to all others. These restaurants are pursuing a​ ___________ strategy.
A.
cost leadership
B.
quality
C.
focus
D.
innovation
E.
differentiation

e

In addition to offering connections with​ customers, a social media strategy can​ ________.
A. foster strong ties with communities
B. promote collaboration among coworkers and experts
C. increase number of hits by potential customers
D. let competitors know what firm is buying
E. gather personal information about employees

b

Every​ month, the owner of​ Bob's Auto Sales wants to sell five more cars this year than in the same month last​ year, thereby increasing sales by 60 cars this year. Bob has​ _____________.
A.
set a sustainability goal
B.
set a financial goal
C.
developed a strategic plan
D.
set a strategic goal
E.
developed an operational plan

b

Entegra publicizes that it wants to provide the highest quality motorcoach in the industry.​ Harvey, a​ first-line supervisor, stresses to his employees the importance of meeting the daily production quota of 3.5 units per day so employees must hurry and sometimes make mistakes. From this we can conclude​ ________________.
A.
Harvey is not a good supervisor
B.
Entegra is not being truthful in its advertising
C.
quality may be the real goal but quantity is the stated goal
D.
employees are confused by the mixed message
E.
quality may be the stated goal but quantity is the real goal

e

the senior management team handed down the corporate goals to the business​ units, who created goals and plans to support them and handed those down to the department heads. They likewise handed down their goals to the first line​ supervisors, who developed plans with their​ non-managerial employees to meet those goals. This organization has created​ a(n) ____________.
a. objective based competitive advantage
b. means end chain
c. strategy based chain
d. needs based chain
e. hierarchy of needs

b

One significant difference between traditional goal setting and management by objective is​ __________.
A.
in the MBO​ process, goals are set jointly with the person responsible for achieving it
B.
traditional goal setting is more motivational in nature
C.
traditional goal setting is more effective
D.
the MBO goals reduce productivity
E.
MBO is no longer relevant to​ today's workforce

a

Management by objective is more effective when​ ______________
a. goals are communicated to everyone
.b. positive feedback provided to employee
c. goals easily attained
d. mangers meet with employees to set goals
e. top management is committed to process

e

Management set a production goal of 500 shippable parts per​ eight-hour shift. The scrap rate had been running at nine percent. The maximum speed of the machines was 60 parts per​ hour, or one per minute. Which one of the​ goal-setting steps was​ missed?
a. evaluate available resource
b. review organization mission and employee key job task
c. determine goal individually
d. make sure goals communicated to all who need to know
e. link rewards to goal attainment

a

During times of uncertainty and constant​ change, a​ _____________ plan is better than a​ __________ one.
a. short term; long term
b. directional; specific
c. tactical; operational
d. single use; standing
e. contingency; formal

b

Which one of the following statements best illustrates the commitment​ concept?
a. when uncertainty high, plans should be specific but flexible
b. do not finance long term project with short term revenue
c.employees who are fully committed to personal object more likely to achieve them
d. top management must be fully committed to mangement by by objective for mbo
e. don't throw good money after bad

b

In​ 2007, Newmarket Inc. set as its annual production goal the manufacture of​ 125,000 units. By​ June, the economy had declined so drastically that sales were less than half what they had been one year earlier.​ Still, Newmarket management insisted that the firm produce all​ 125,000 units. It nearly went bankrupt in the process. Which one of the following statements could have helped prevent this​ disaster?
a. important to continue formal planing to see any effect
b. manager should develop plans that are specific the communicate them
c. managers need to recognize planning is ongoing process
d. make organizational hierarchy
e. managers need to stay alert to environmental changes that may impact implementation of plan and respond as needed

e

In many​ cases, economic espionage is not necessary because​ _______________.
A.
sales people are very eager to brag about what their employer is up to
B.
much of the​ competitor-related information managers need to make crucial strategic decisions is available and accessible to the public
C.
​sub-contractors are generally willing to share what they know about their business
D.
companies can pay the​ competitor's employees for information
E.
companies can hire former employees of the competitor and gain access to their information

b

Using information gleaned from discarded computer reports found in a dumpster behind a​ competitor's offices, Ron discovered that his competitor was developing a new product that would likely be more attractive to customers than the one​ Ron's firm was developing.​ Ron's defense in the lawsuit was that he legally gathered​ _____________.
a. unclassified doc
b. evidence of environmental scanning
c. public data
d. competitive intelligence
e. big data

d

At​ UPS, business was strong but profits were​ down, leading managers to look for ways to increase profits from existing operating income. At this​ point, the managers of UPS are at the​ __________ step in the​ decision-making process, which is​ _
a. fourth; analyzing alternative
b. second; identifying decision criteria
c. first; identifying problem
d. fifth; selecting alternative
e. third; developing alternative

c

A problem is present when​ ____________.
A.
several open positions suddenly occur in an organization
B.
revenues exceed the budget
C.
employees leave the organization
D.
revenues exceed projections
E.
a discrepancy exists between an existing and a desired state of affairs

e

When determining decision​ criteria, ____________.
A.
only the three criteria that would have the most significant impact on the outcome should be included
B.
no more than five criteria should be included
C.
what is not included can be as important as what is included
D.
including too many criteria makes reaching a logical decision nearly impossible
E.
the decision team members should be surveyed for their opinions on what to include

c

If Terry uses the​ eight-step decision-making​ model, he will​ _____________.
A.
select the criteria with the score closest to the average of all scores
B.
select the first alternative that meets the majority of his criteria
C.
select the least expensive alternative
D.
select the alternative with the highest score
.E.
select the first alternative that meets all his criteria

d

Because Landon consistently met his production​ goals, his boss decided to ignore the negative comments from his subordinates and​ co-workers and focus on the fact that Landon always met his goals. This is an example of​ ________.
a. sunk cost bias
b. immediate gratification
c. framing bias
d. selective perception
e. over confidence bias

d

Rational​ decision-making works best when​ _______________.
A.
the impact on organization members is given high priority
B.
goal achievement is not important
C.
the decision is made by a member of upper management
D.
the decision will have little effect on organizational results
E.
the problem is clear and unambiguous

e

Wilma needed to fill a position that had been open for several weeks. She knew what her perfect candidate would be like but so far no one had met her standards. With time running​ out, she hired the first candidate who minimally fulfilled her requirements. What​ decision-making method did Wilma​ use?
A.
Intuition
B.
Rational decision making
C.
The​ eight-step process
D.
Neural networking
E.
Bounded rationality

e

Wilma's new employee was not working out as well as she had hoped so she decided to pair her with a more experienced employee. Then she sent her to training. Then she spent time coaching her. Wilma is engaging in​ ___________.
a. buyer remorse
b. rational decision making
c. escalation of commitment
d. hindsight bias
e. problme solving

c

Paul has worked in personal sales for most of his adult life. He has developed a sense of how to persuade his prospects to purchase his product. Paul is using his​ ___________.
a. skill at getting prospects to escalate their commitment
b. satisficing sills
c. rational decision making skill
d. formal sales presentation
e. intuition

e

Before Dan​ retired, his manager asked him to​ "download" his troubleshooting knowledge into a database so the person who replaced him in the maintenance department could have the benefit of​ Dan's decades of experience. In this​ way, Dan created​ _________________.
a. structure for unstructured prob
b. neural network
c. programmed intuition
d. evidence based management system
e. expert system

e

Maryann is creating the employee work schedule for three weeks from now. Two of her employees have requested​ vacation, a common situation that happens nearly every week during the summer. Maryann is facing​ a(n) ________________ problem.
a. unprogrammed
b. procedural
c. structured
d. programmed
e. unstructured

c

Sarah works in the customer service center of a discount retail store. When a customer wants to return an​ item, Sarah knows exactly what to do. Sarah makes​ a(n) _______________ decision.
A.
unstructured
B.
intuitive
C.
programmed
D.
​non-programmed
E.
structured

c

Programmed decisions are cost effective because​ ____________.
A.
computers are programmed to make the decision
B.
the decision team does not need to have as many people
C.
each solution is unique and sure to fit the situation
D.
the decisions do not have to be evaluated in the final step of the process
E.
they do not need to be​ re-examined each time the situation arises

e

XYZ wants to be known as a​ drug-free workplace. Each time a​ work-related accident​ occurs, the employee involved is required to submit to a drug test. We can consider this to be a​ __________.
A.
policy
B.
practice
C.
rule
D.
procedure
E.
work instruction

c

​Non-programmed decisions are made when​ ________
A.
the situation is routine
B.
​non-management employees are qualified to make the decision
C.
a rule exists to deal with the situation
D.
manager intuition is the best way to confront the situation
E.
the situation is new and​ non-recurring

e

One of the best reasons for allowing groups to make decisions is​ ______________.
a. group decisions are of higher quality
b. there is less pressure to conform to group
c. group decisions are consistent with an authoritarian enviro
d. people who are affected by decision are often best qualified to make decisions that affect them
e. responsibility for the decision can be clearly assigned

d

Groups become less effective as decision makers when​ ___________.
A.
there is broad diversity of the team members
B.
the group is dominated by a single person
C.
the group has more than five members
D.
more ideas are presented for consideration
E.
the​ eight-step process is followed

b

Groupthink can be curbed by​ _________.
A.
holding only virtual meetings
B.
using a round robin technique to vote on suggestions
C.
using the Delphi method to arrive at consensus
D.
appointing a​ non-management employee as leader of the group
E.
using the nominal group technique

e

One significant difference between an electronic meeting and a video conference is​ ___________.
A.
electronic meetings are faster and cheaper than videoconferences
B.
discussions do not digress in a videoconference
C.
participants in a videoconference have complete anonymity
D.
videoconference participants are generally in different locations
E.
in an electronic​ meeting, participants cannot see each other

d

If an American company chose to use the Japanese method called​ ringisei, we would expect it to​ ______________.
A.
allow only senior managers to make decisions for the group
B.
assign specific tasks to individual group members
C.
rely on precedent and tradition when making decisions
D.
use large amounts of information to form consensus within the group
E.
reward​ risk-takers who make decisions quickly with limited information

d

A major advantage of creativity is​ _____________.
A.
it generates a competitive advantage for the organization
B.
that it is available to everyone
C.
it keeps team members focused on the original issue
D.
it shortens the decision making process
E.
that it allows the decision maker to identify viable alternatives

e

Creative thinking requires​ ______________.
A.
a laboratory for experimentation and a vision of the future
B.
​expertise, creative-thinking​ skills, and intrinsic task motivation
C.
exceptional​ intelligence, minimal​ education, and innate curiosity
D.
time within the workday to work on ideas and a reduced work load
E.
freedom of​ choice, abundant​ resources, and unlimited time

b

A manager using design thinking would​ ___________.
a. make sure there are product engineers on the decision team
b. rely on tried and true methods when creating new product
c. look at situation carefully to make sure he/she understands it fully before creating problem statement
d. approach problem solving the way an artist approaches a blank canvas
e. follow eight steps of rational decision making model

c

Big data involves​ ____________.
A.
low​ reliability, low​ relevance, and high risk
B.
high​ volume, high​ velocity, and/or high variety
C.
high​ accuracy, high​ accessibility, and high authenticity
D.
high​ maintenance, high​ motivation, and high minutia
E.
high​ cost, high​ collaboration, and high censorship

b

Using big​ data, a social website such as Facebook could​ ____________.
A.
improve the reliability of the website
B.
remove all posts that express unpopular positions on controversial issues
C.
limit access to specific linked websites
D.
forecast demand for competing websites
E.
display ads for products and services based on the postings on a​ user's timeline

e

​Today's global supply chains have been compared to​ ________________.
A.
spider webs spun around the earth
B.
intricate interconnected biological systems
.C.
a mighty river of commerce spanning the globe
D.
elaborate communications networks
E.
the food chain in which larger predators devour smaller​ prey, and are in turn devoured by even larger animals

b

Events such as​ _______________ can be disruptive to global supply chains.
A.
civil wars
B.
traffic jams
C.
major typhoons
.D.
national sports tournaments
E.
political campaigns

c

WayMor produces lawn furniture in​ Bangkok, Thailand, and sells it through retailers in other Asian countries. WayMor is engaging in​ __________.
A.
financial globalization
B.
global sourcing
C.
product globalization
D.
talent globalization
E.
marketplace globalization

e

Nike sells shoes in the United States that are made in Southeast Asia where labor rates are lower. Nike is engaging in​ _______________.
A.
onshoring
B.
global networking
C.
talent globalization
D.
resourcing
E.
global sourcing

e

McElroy has decided to purchase items at estate auctions near his home in the U.S. and sell them on eBay to buyers in​ Australia, Israel, and other countries around the world. McElroy is engaged in​ _______.
A.
licensing
B.
nearshoring
C.
offshoring
D.
exporting
E.
outsourcing

d

​Harley-Davidson allows Portland Clothing to stitch the Harley logo on the jackets it makes and sells to retailers. This is a​ _________ arrangement.
a. licensing
b. partnership
c. strategic alliance
d. joint venture
e. franchisng

a

When General Motors and Toyota created NUMA to build cars in​ California, they formed a​ _________.
a. domestic subsidiary
b. strategic alliance
c. joint venture
d. foreign subsidiary
e. franchise

c

Afton Inc. built a manufacturing facility in Turkey. Afton owns the​ building, equipment, and patents for making the product but decisions are made locally by Turkish managers. This arrangement is known as a​ ______________.
a. global franchise
b. multinational domestic subsidiary
c. global foreign subsidiary
d. strategic alliance
e. multi domestic foreign subsidary

e

Although​ Beva-Cola maintains bottling facilities on five​ continents, it allows each country manager to alter the recipe slightly to accommodate local tastes. We would consider​ Beva-Cola to be​ a(n) _______.
A.
global corporation
B.
international corporation
C.
distributed corporation
D.
multidomestic corporation
E.
transnational organization

d

Because it wants its policies and practices to be consistent throughout the entire​ organization, regardless of the country where it​ operates, major decisions at AllWear Inc. are made at its headquarters in​ Brussels, Belgium, and are distributed to every facility through its intranet. Because of​ this, we can say with certainty that AllWear is​ a(n) ____________.
A.
transnational organization
B.
international corporation
C.
decentralized organization
D.
global corporation
.E.
multidomestic corporation

d

In the United​ States, it is not uncommon for an hourly worker to approach the CEO to begin a conversation. This happens​ because, according to Geert​ Hofstede, the American culture displays​ ____________.
A.
low individualism
B.
a​ short-term focus
C.
high collectivism
D.
low power distance
E.
high power distance

d

American heroes tend to be​ loners, like John Wayne characters or​ Superman, because America is​ ___________.
A.
high in individualism
B.
focused in the​ short-term
C.
high in power distance
D.
high in uncertainty avoidance
E.
high in collectivism

a

​"I ​don't understand why Sonja​ is upset. I treat her just like I do my American employees.​" Bill does not understand that his​ ___________ is the problem.
A.
collectivism
B.
parochialistic attitude
C.
paternalistic attitude
D.
ethnocentrism
E.
egalitarianism

b

If a​ country's culture emphasized relationships​ (whom you​ know) rather than accomplishments​ (what you have​ done), we would say this culture had a​ _____________.
a. low certainty avoidance
b. collectivist orientation
c. low performance orientation
d. high future orientation
e. high humane orientation

c

The statement​ "The purpose of every​ for-profit business is to maximize shareholder​ wealth" is reflective of the​ _________________ view of social responsibility.
a. socialistic
b. ethical view
c. socioeconomic
d. neo economic
e.classical

e

A few decades​ ago, PETA​ (People for the Ethical Treatment of​ Animals) pressured Avon to cease its use of lab animals to test its cosmetics although at the time there were no laws prohibiting this practice. When Avon​ did, we can say it​ ______________.
A.
acted with social responsiveness
B.
failed in its fiduciary responsibility
C.
expected an increase in profits from the publicity
D.
met its social obligation
E.
violated its covenant with its shareholders to maximize shareholder wealth

a

Despite​ customers' satisfaction with Styrofoam packaging for its Big​ Mac, many years ago​ McDonald's changed to corrugated paper packaging because Styrofoam did not decompose easily in landfills. No law required​ McDonald's to make this change. In this​ way, McDonald's demonstrated​ ____________.
a. social obligation
b. social superiority
c. social responsibility
d. social morality
e. social responsiveness

c

The regional airport wants to buy the 25 properties surrounding it so it can expand its buildings and runways. Which one of the following​ statements, if​ true, would support the utilitarian view of​ ethics?
A.
Regardless of the size of the​ property, the airport will offer each owner the same amount of money.
B.
Property owners will be offered​ 90% of fair market value for their real estate.
C.
Because it is a legal​ "person", the airport has the right to purchase land whenever it needs it.
D.
Property owners will be compensated at the rate of​ $100 per square foot of land.
E.
The airport can serve more people with longer runways and more terminal services.

e

A code of ethics will be more effective if​ _____________.
a. managemnt actions are hidden from view
b. it is posted on every bulletin board in facility
c. code is vague and open to interperetation
d. management sets example and deal with unethical behavior promptly and publicly
e. rule breakers death with privately

d

To demonstrate a commitment to ethical behavior among both managers and​ employees, a company should​ _
a. reward results regardless of how they are obtained
b. threaten to discipline employees who do not achieve their goals
c. reward ethical behavior, particularly when decision results is less than desirable outcome
d. remain silent when less than desired results achieved
e. punish employees who fail to meet goals reagardless of behaiovr

c

In addition to making sure that individuals with disabilities are free from workplace​ discrimination, the Americans with Disabilities act also requires employers to​ __________.
A.
make accommodations that will remove barriers to performance
B.
provide interpreters to employees who do not speak English
C.
allow employees with disabilities additional time to complete their work assignments
D.
provide more sick days to employees with disabilities
E.
reduce the performance standards for employees with disabilities

a

Which one of the following is a form of discrimination in violation of federal​ law?
A.
Bert is asked to cover the tattoos on his arms if he wanted to work in sales.
B.
Amanda is denied a promotion to serve in a Middle East country where the dominant religion is Islam. The promotion is given to a man who is not Muslim.
C.
​Arnold's health insurance rates through his employer are higher than other employees because his blood pressure and cholesterol levels were high and he has a family history of heart disease.
D.
Belinda is denied employment at a regional hospital because she smokes.
E.
​Carl's scores on the aptitude test were higher than other candidates but he did not get the job. He later found out the company hires only graduates from Princeton University for its management positions.

b

Which one of the following would be considered a​ family-friendly practice?
a. eileen's employer provided her with list of child care providers within 30 min of workplace
b. chuck is allowed to take a company owned laptop with him on vacation
c. ed a single part was required by his employer to accept part time hrs so he could care for his toddler
d. deannas employer allowed her to work any eight time period bw 6 am to 6pm
e. darly compnany provides him with a cell phone and allows him to make personal calls on it

d

Managing a contingent workforce can be more difficult because​ __________.
A.
contingent workers may not be as committed to the organization as regular workers
B.
they are only​ part-time workers
C.
they may be assigned to more than one job at a time
D.
they are less skilled than permanent workers
E.
they require more direct observation and closer supervision than permanent workers

a

Which one of the following practices would​ Frank, a Gen Y​ manager, find​ desirable?
A.
Cell phones and tablets are not allowed at the monthly meetings.
B.
​Frank's job is​ steady, regular, and predictable.
C.
​Frank's supervisor is very​ hands-off. He gives very little direction regarding projects and goals.
D.
Frank receives frequent comments from his supervisor about his performance and the performance of his team.
E.
All the​ managers, including​ Frank, meet once a month in person to discuss customer quality issues.

d

One of the biggest mistakes managers make today is​ ___________.

A. micromanaging
B.
refusing to accept employee suggestions
C.
failing to adapt to the changing world
D.
expecting the future to be like the past
E.
failing to listen to customers

c

The term​ ___________ refers to​ factors, forces,​ situations, and events outside the organization that affect its performance.
A.
external environment
B.
regulatory environment
C.
culture
D.
globalization
E.
economics

a

Characteristics such as​ age, race, and gender are a part of the​ ________________ component.
A.
psychographic
B.
technological
C.
sociocultural
D.
demographic
E.
​political/legal

d

Lana read with concern the announcement from the Department of Labor that unemployment has risen for the third straight month. Unemployment is a factor in the​ ___________ component.
A.
​political/legal
B.
demographic
C.
regulatory
D.
economic
.E.
sociocultural

d

Congress is considering an increase in the minimum wage. Malinda operates an independent restaurant and is afraid this proposed increase will cause her business to become unprofitable.​ Malinda's concern falls into the​ ______________ component.
A.
technological
B.
​socio/cultural
C.
​political/legal
.D.
global
E.
demographic

c

Customers are pressuring Wood​ Products, Inc., to reduce its airborne emissions and better manage its forest resources. For the managers at Wood​ Products, these issues fall into the​ ___________ component of the environment.
a. poltical/legal
b. socio/cultural
c. demographic
d. ecnonomic
e. psychographic

b

Which of the following is an example of the sharing​ economy?
a. brother and sister who both lost their spouse decide to buy home together and share living space
b. elderly couple orders one meal at expensive restaurant and share
c. parent buy one car for 2 teenagers to share
d. rental firm rents tools and equipment to consumers on daily basis
e. marvin rents his motor home to a vacationing couple

e

The stock trading price of​ Valu-Big Corporation has​ declined; sales are​ down; customer complaints are up. The board of directors fires the CEO. It seems the directors agree with the​ _________ view of management.
a. reflective
b. symbolic
c. interactive
d. omnipotent
e. accountable

d

Which one of the following statements indicates a symbolic view of​ management?
a. manger directly responsible for firm success/failure
b. manger role in success of any firm is limited by internal and external constraints
c. good mangers can overcome external constraints by anticipating change and exploiting opportunities
d. despite internal and external constrains, mangers must be help accountable for firm failures
e. if managers plan carefully and pay attention to external factors, firm with be successful

b

The baby boomers are an important generational cohort because​ ________________.
a. won wwi and considred nations greatest generation
b. retiring in record number, leaving open position for Gen Xers
c. most generous generation ever
d. now leaders of industry
e. there are so many of them

e

One distinctive characteristic of Gen Z is​ ______________.
A.
they see less reason to obtain a​ driver's license than other generations
B.
none have yet graduated from high school
C.
their primary means of social interaction is online
D.
their political attitudes tend to be more liberal than other generations
E.
they represent more than a third of the United States population

c

It is important for managers to monitor demographic trends because​ ___________.
A.
as the ethnic mix of a country​ changes, education levels decline
B.
younger workers are less likely to be loyal to an employer
C.
only the​ middle-aged generational cohort is a viable market
D.
increases in the global population may cause economic distress for some companies
E.
large numbers of people at certain life stages can constrain decisions and actions taken by managers

e

One impact of the external environment is that​ _______________.
A.
monitoring changes in the external environment increases uncertainty
B.
managers​ don't have to worry about finding workers following a recession
C.
any change in an external environmental element is sure to have a devastating effect on the decisions managers make
D.
a recession in one country will have a minimal effect on the economies of other countries
E.
the loss of jobs in some sectors may mean workers without jobs may also be without the skills needed by employers

e

One recent innovation in technology that makes processes more efficient is​ ______________.
A.
the use of portable equipment instead of​ fixed-location machines
B.
the use of robotics in the conversion of inputs into outputs
C.
the use of barcodes to make tracking inventory more efficient
D.
the use of text messages instead of emails
E.
moving​ labor-intensive operations to countries with lower labor costs

b

Which one of the following would be considered a flexible work​ arrangement?
A​ part-time worker in a small independent retailer works 28 hours per​ week, 16 of which are on Friday and Saturday.
B.
A teaching assistant works only during the academic year from August through May.
C.
A production worker works first shift one​ week, second shift the next​ week, and third shift the following week.
D.
A​ piece-rate production worker leaves after meeting her daily quota.
E.
A freelance computer programmer contracts with Microsoft to write code for a new Windows smartphone.

e

Environmental uncertainty is determined by a combination of​ ___________ and​ ________________.
A.
degree of​ change; complexity
B.
​complexity; simplicity
C.
​simplicity; stability
D.
degree of​ stability; complexity
E.
​complexity; stability

a

Uncertainty is​ a(n) _______________.
A.
threat to an​ organization's effectiveness
.B.
situation faced by all organizations for which there is no remedy
C.
excuse used by managers when their decisions are proven incorrect
D.
myth perpetuated by incompetent managers
E.
opportunity to improve efficiency

a

​Vroom-Va-Voom regularly polls its customers for their opinions about its products and its employees about working conditions. These are two examples of​ ________________.
A.
reducing complexity
B.
increasing simplicity
C.
exploiting​ competitors' weaknesses
D.
manipulation of the environment
E.
managing stakeholder relationships

e

At STU​ Corp., each month the work team with the best safety record is honored with a lunch with the CEO. Also every​ year, the team with the highest productivity receives a bonus and a jacket for each member. In these​ ways, the corporate culture is perpetuated through​ ___________.
a. organizational stories
b. artifacts
c. langauge
d. corporate rituals
e. material symbol

d

Nan is a data entry person in a medical billing office.​ Nan's firm follows the Six Sigma quality program that allows only three errors per million keystrokes. We could say that the culture of​ Jan's firm is​ _____________.
a. high attention to detail
b. high in stability
c. high in people orientation
d. high outcome orientation
e. high innovation and risk taking

a

During his​ orientation, Ned heard the story of how​ Disney's president laid sod at the resort hotel the night before Disney World opened. Through the retelling of this and other​ stories, ____________.
A.
Ned learned about the corporate culture
B.
Ned learned the corporate officers are just regular guys
C.
Ned understood the​ company's mission and vision
D.
Ned learned his job description does not limit his responsibilities
E.
the company illustrates its work standards to new employees

a

Exxon employees knew the path to success required increasing sales each month even if the methods used were unethical. This understanding was so​ pervasive, it eventually brought the company down. We can say​ Exxon's culture was​ _____________.
A.
weak because there were some employees who refused to engage in unethical activities
B.
weak because it was unethical
C.
strong because according to the accounting​ records, sales did increase each month
D.
moderate because there were many employees who did exactly what they were told
E.
strong because the majority of employees behaved unethically despite knowing it was wrong

e

The founder of ABC​ Corp., who had only an eighth grade​ education, built his company into a multinational success. He often talks about the value of experience over education. So when Othello asked the human resources manager about the​ company's tuition assistance​ program, she told him there was no tuition assistance available. This situation exemplifies the statement that​ _____________.
A.
experience is the best teacher
B.
not all learning comes from books
C.
a​ company's culture affects the decisions managers make
D.
weak cultures still have a strong impact on employee behavior
E.
the founder is out of touch with reality

c

At KLM​ Company, the employees know the mission and vision of the company and agree to work toward that vision. They can recite the values of the organization and abide by those values in their work practices. We could say the culture at KLM is​ ______________.
A.
strong
.B.
overbearing
C.
democratic
D.
moderate
E.
weak

a

John makes sure his employees follow good housekeeping practices to eliminate safety​ hazards; Bill does not. Avery insists that each task be performed exactly as outlined in the work instructions​ manual; Zach does not. In this​ instance, we can say the culture is​ ___________.
a. absent
b. laissez faire
c. strong
d. moderate
e. weak

e

​A(n) __________ is a deliberate arrangement of people brought together to accomplish some specific purpose.
A.
team
B.
organization
C.
workgroup
D.
department
E.
ad hoc committee

b

A key characteristic of an organization is that it has​ __________.
a. mission statement and vision statement
b. stockholder
c. advisory board
d. customer
e. purpose

e

________ are the people who direct the activities of others in an organization.
A.
Managers
B.
Subordinates
C.
Line workers
D.
Directors
E.
Officers

a

A​ manager's job focuses on​ ________.
A.
supervising groups rather than individual employees
B.
helping others accomplish their work goals
.C.
performing clerical duties
D.
personal achievement
E.
maintaining records and generating reports

b

​Abraham's job requires that he work through others and coordinate their actions to achieve his​ firm's goals. Abraham is​ a(n) ___________.
a. middle manager
b. consultant
c. team member
d. top manager
e. first line manager

e

A​ ________________ is an example of a special type of​ first-line manager.
A.
business unit leader
B.
district manager
C.
department head
D.
retail store manager
E.
team leader

e

Barbara oversees the work of four vice presidents of​ finance, human​ resources, engineering, and marketing. Barbara is a​ _______________.
a. middle manger
b. team leader
c. non manger
d. top manager
e. first line manager

d

________ is the process of getting things​ done, effectively and​ efficiently, with and through other people.
A.
Organizing
B.
Management
C.
Work
D.
Leadership
E.
Productivity

b

Master Motors has experienced a scrap rate higher than the industry average. This problem is an example of​ ______________.
A.
inefficacy
B.
ineffableness
C.
inefficiency
D.
ineptitude
E.
ineffectiveness

c

​Darlene's roofing crew finished the roof in record​ time, only to discover they had reroofed the wrong house. We could say this crew was​ _________________.
a. efficient but not effective
b. neither effective nor efficient
c. effective but not efficient
d. efficient and effective
e. very quality conscious

a

Dave has the highest quality rating in the department but he is also the slowest worker. Because Dave is paid​ hourly, his labor cost per unit is also the highest in the department. We could say that Dave is​ ____________.
a. efficient but not effective
b. effective not efficient
c. both efficient and effective
d. neither efficient nor effective
e. at risk of losing his job

b

Henri Fayol identified five functions all managers perform. There were​ ______________.
A.
​planning, organizing,​ commanding, coordinating, and controlling
B.
​organizing, directing,​ coordinating, evaluating, and controlling
C.
​planning, organizing,​ directing, evaluating, and controlling
D.
​planning, organizing,​ directing, coordinating, and controlling
E.
​organizing, leading,​ coordinating, monitoring, and correcting

a

Edie has received a rush order and is in the process of deciding how to​ re-arrange existing orders to squeeze this one in. Edie is engaged in​ ____________.
a. controlling
b. coordinating
c. directing
d. planning
e. organizing

d

Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the​ ____________ function.
A.
controlling
B.
coordinating
C.
organizing
D.
planning
E.
directing

a

​________ identified ten different but highly interrelated roles performed by all​ managers, regardless of their level within the organization.
A.
Henri Fayol
B.
Abraham Maslow
C.
Robert E. House
D.
Frederick Herzberg
E.
Henry Mintzberg

e

​George, CEO of​ Lotus, Inc., is meeting with his senior management team to decide where Lotus will be five years from now. They are discussing what industries they should enter and leave and where the company should be positioned in its markets. They are also discussing how the many divisions of Lotus will fit into their future. George and his team are using their​ __________ skills.
A.
interpersonal
B.
conceptual
C.
political
D.
entrepreneurial
E.
technical

b

Hanna is a​ first-line manager of a production area. For​ her, technical skills would mean​ _________.
a. specialized knowledge of equipment and processes used in her area
b. maintinaing positive relationship with her subordinate and coworker
c. managing relationship
d being able see big pic
e. understanding her industry and where company fits in

a

Harold greets the administrative assistants each morning and regularly chats with the other supervisors. He is on good terms with the upper​ managers, offering suggestions to save money and to make the firm more effective. Harold is exercising his​ __________ skills.
a. political
b. technical
c. conceptual
d. interpersonal
e. negotiator

a

Isabella has discovered that as she rises through the ranks of her​ organization, she spends more time​ ___________ and less time​ _____________.
a. controlling; supervising
b. leading; planning
c. supervising; organizing
d. supervising; planning
e. planning; supervising

e

Jan does not intend to become a manager. It is still a good idea for her to study management because​ ___________.
A.
understanding how organizations are managed will help Jan find the​ best-fit employer
B.
as an employee she will still most likely report to a manager
C.
she may one day decide to launch her own business
D.
without studying​ management, Jan will never understand why some businesses prosper and others fail
E.
Jan may someday want to find a mentor and studying management will teach her what to look for

b

As a​ consumer, it is important for you to study management because​ __________.
a. good management is expensive and increases price of consumer good
b. by understanding how mangers mange, employees can learn how to manipulate bosses
c. may become an investor in publicly traded corporation
d. business principles can be implemented in a domestic situation
e. we expect to experience both efficient and effectiveness when interacting with management

e

Jan does not intend to become a manager. It is still a good idea for her to study management because​ ___________.
A.
understanding how organizations are managed will help Jan find the​ best-fit employer
B.
as an employee she will still most likely report to a manager
C.
she may one day decide to launch her own business
D.
without studying​ management, Jan will never understand why some businesses prosper and others fail
E.
Jan may someday want to find a mentor and studying management will teach her what to look for

b

James has noticed that the average age of his employees has increased over the last ten years. The area most affected by this observation is​ _____________.
A.
the workforce
.B.
social media
C.
consumer expectations
D.
sustainability
E.
innovation

a

Which of the following statements best explains why customers are important to​ managers?
A.
Employee attitudes play no role in customer satisfaction.
B.
Without​ customers, most organizations would cease to exist.
.C.
Only customers generate ideas for product improvements.
D.
Employees must be willing to do​ what's necessary to please the customer.
E.
Focusing on customers is the responsibility of marketers.

b

Kaitlyn would like to see her employer develop a social media presence. One persuasive argument Kaitlyn could use is​ ____________.
A.
allowing employees to use social media is a good way to monitor their loyalty to the company
B.
employees can post their achievements on the​ company's social media page
C.
the company can advertise its products on a social media page
D.
a social media page can help gauge interest in the​ company's products
E.
social media is a good way to connect with customers and to tap into the innovation and talent of the​ firm's employees

e

Kevin has been placed in charge of his​ firm's sustainability efforts. This means Kevin will likely​ ____________.
A.
be spending more time determining the economic costs of the​ company's activities
B.
have to address the stockholders at their annual meeting to explain why costs have increased
C.
have to interact with the EPA more frequently
D.
have to develop a​ three-pronged mission statement for his firm
E.
be factoring​ economic, environmental, and social aspects into how his firm pursues its business goals

e

Management chapter 2 quiz - Subjecto.com

Management chapter 2 quiz

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Planning is often called the primary management function because​ _____________.
A.
it establishes the basis for all the other things managers do
B.
first-level supervisors make the plans
C.
​senior-level managers make the overall plan for the whole organization
D.
it is concerned first with means then with ends
E.
it happens first

a

​Melanie, a department​ head, worked with her subordinates to develop a plan for the department in support of the strategic plan for the organization. This department plan was communicated to all employees who were then expected to develop their own personal and team plans to help achieve the department goals. Which one of the following reasons for planning is fulfilled by this​ practice?
A.
Planning reduces competition.
B.
Planning establishes coordinated effort.
C.
Planning allows the use of intuition.
D.
Planning makes goals unnecessary.
E.
Planning increases uncertainty.

b

Martin balked against having to create a personal plan with goals for the next 12​ months, claiming that planning and goals would lock the organization into a course of action that may not fit the future as the competitive landscape changes. Which one of the following is the best response to​ Martin?
A.
Managers need to remain flexible and not be tied to a course of action simply because​ it’s the plan.
B.
Managers must plan because it is one of the four major functions of management.
C.
When managers​ plan, they should be open to forging into uncharted waters.
D.
Managers may need to face the unknown and be open to new ways of doing things.
E.
Planning should enhance and support intuition and creativity.

a

Nancy believes that her​ firm’s closest competitor is about to launch a new product that could jeopardize her​ firm’s market share but upper management does not share her view. Nancy is facing which criticism of​ planning?
A.
Planning forces​ managers’ attention on​ today’s competition, not on​ tomorrow’s survival.
B.
Formal plans​ can’t replace intuition and creativity.
C.
Managers may need to face the unknown.
D.
Formal planning reinforces success which can lead to failure.
E.
Planning may create rigidity.

a

Despite the best​ plans, some​ companies’ performance suffers​ anyway, generally because​ ________.

a new competitor entered the marketplace
B.
the​ environment, including government​ regulations, economic​ challenges, etc., allow mangers fewer alternatives
C.
the plan did not anticipate changing competitive conditions
D.
insufficient resources were allocated to the plan
E.
employees failed to properly execute the plan

b

Strategic planning is important because​ _____
A.
strategic plans help managers face uncertainty
.B.
it sets the performance standards for​ non-managerial workers
C.
organizations are like living systems that require signals from the head before they can take any action
D.
it is the final step in preparing for organizational success
E.
without a plan the people perish

a

Which one of the following is a​ well-written mission​ statement?

A.
To expand our market share through mergers and acquisitions.
B.
To serve with honor and integrity the customers in our target market.
C.
To be the largest competitor in our industry in the United States.
D.
To be the best in our industry in terms of product quality and profits.
E.
To provide assistance to individuals with mental and physical disabilities so they can function independently as their abilities will allow.

e

When performing a SWOT​ analysis, _______________.

A. it​ doesn’t matter whether the internal or external environment is analyzed first
B.
it is important that all details about the target market and customer preferences be discovered so extra time must be allowed for this step
C.
only the economic and​ political/legal environments are scanned
D.
the internal environment is analyzed first to identify resources and capabilities
E.
the external environment is analyzed first to identify opportunities and threats so that internal strengths can be identified to take advantage of the opportunities and weaknesses will not be exposed to threats

e

To be able to offer low prices every​ day, Walmart developed a purchasing system that captures information at the point of sale to relieve inventory and to trigger the generation of purchase orders that are automatically sent to vendors without human intervention. This system has become one of​ Walmart’s _____________.
A. Opporunities
B. Core competencies
C. Resources
D. Threats
E.Assets

b

When customers buy an Entegra​ motorhome, they expect to be able to use their​ half-million dollar motorhomes without having to return for warranty work. Entegra is known as the industry leader in quality and sells more motorhomes in its class than any other producer. From this we can conclude that​ _____________.
A.
​Entegra’s strategy is to give customers the amenities they want
B.
Entegra has figured out a way to justify its high prices
C.
​Entegra’s workforce is well trained
D.
Entegra has used quality to create a sustainable competitive advantage
E.
quality is expensive

d

It is well known that Disney sets the standard for moving people through wait lines. After customers complained about trying to pick the fastest checkout linelong dash—and often failinglong dash—the owner of the supermarket visited Disney to see how they managed their extremely long lines of people. The owner was​ _____________ to find a method that would lead to an advantage over his competitors.
A.
controlling
B.
benchmarking
C.
leading
D.
strategizing
E.
negotiating

b

Initially Walmart relied on common carrier trucks to ship its orders from vendors to its stores. Eventually it built warehouses and bought its own trucks to ship merchandise from those warehouses to its stores. Walmart grew through​ _______________.
A. horizontal integration
B. backward vertical integratin
c. conglomeration
d. forward integration
e. diversification

b

Each of the dozens of hamburger franchises focus on some feature of its sandwich to persuade customers to prefer its brand to all others. These restaurants are pursuing a​ ___________ strategy.
A.
cost leadership
B.
quality
C.
focus
D.
innovation
E.
differentiation

e

In addition to offering connections with​ customers, a social media strategy can​ ________.
A. foster strong ties with communities
B. promote collaboration among coworkers and experts
C. increase number of hits by potential customers
D. let competitors know what firm is buying
E. gather personal information about employees

b

Every​ month, the owner of​ Bob’s Auto Sales wants to sell five more cars this year than in the same month last​ year, thereby increasing sales by 60 cars this year. Bob has​ _____________.
A.
set a sustainability goal
B.
set a financial goal
C.
developed a strategic plan
D.
set a strategic goal
E.
developed an operational plan

b

Entegra publicizes that it wants to provide the highest quality motorcoach in the industry.​ Harvey, a​ first-line supervisor, stresses to his employees the importance of meeting the daily production quota of 3.5 units per day so employees must hurry and sometimes make mistakes. From this we can conclude​ ________________.
A.
Harvey is not a good supervisor
B.
Entegra is not being truthful in its advertising
C.
quality may be the real goal but quantity is the stated goal
D.
employees are confused by the mixed message
E.
quality may be the stated goal but quantity is the real goal

e

the senior management team handed down the corporate goals to the business​ units, who created goals and plans to support them and handed those down to the department heads. They likewise handed down their goals to the first line​ supervisors, who developed plans with their​ non-managerial employees to meet those goals. This organization has created​ a(n) ____________.
a. objective based competitive advantage
b. means end chain
c. strategy based chain
d. needs based chain
e. hierarchy of needs

b

One significant difference between traditional goal setting and management by objective is​ __________.
A.
in the MBO​ process, goals are set jointly with the person responsible for achieving it
B.
traditional goal setting is more motivational in nature
C.
traditional goal setting is more effective
D.
the MBO goals reduce productivity
E.
MBO is no longer relevant to​ today’s workforce

a

Management by objective is more effective when​ ______________
a. goals are communicated to everyone
.b. positive feedback provided to employee
c. goals easily attained
d. mangers meet with employees to set goals
e. top management is committed to process

e

Management set a production goal of 500 shippable parts per​ eight-hour shift. The scrap rate had been running at nine percent. The maximum speed of the machines was 60 parts per​ hour, or one per minute. Which one of the​ goal-setting steps was​ missed?
a. evaluate available resource
b. review organization mission and employee key job task
c. determine goal individually
d. make sure goals communicated to all who need to know
e. link rewards to goal attainment

a

During times of uncertainty and constant​ change, a​ _____________ plan is better than a​ __________ one.
a. short term; long term
b. directional; specific
c. tactical; operational
d. single use; standing
e. contingency; formal

b

Which one of the following statements best illustrates the commitment​ concept?
a. when uncertainty high, plans should be specific but flexible
b. do not finance long term project with short term revenue
c.employees who are fully committed to personal object more likely to achieve them
d. top management must be fully committed to mangement by by objective for mbo
e. don’t throw good money after bad

b

In​ 2007, Newmarket Inc. set as its annual production goal the manufacture of​ 125,000 units. By​ June, the economy had declined so drastically that sales were less than half what they had been one year earlier.​ Still, Newmarket management insisted that the firm produce all​ 125,000 units. It nearly went bankrupt in the process. Which one of the following statements could have helped prevent this​ disaster?
a. important to continue formal planing to see any effect
b. manager should develop plans that are specific the communicate them
c. managers need to recognize planning is ongoing process
d. make organizational hierarchy
e. managers need to stay alert to environmental changes that may impact implementation of plan and respond as needed

e

In many​ cases, economic espionage is not necessary because​ _______________.
A.
sales people are very eager to brag about what their employer is up to
B.
much of the​ competitor-related information managers need to make crucial strategic decisions is available and accessible to the public
C.
​sub-contractors are generally willing to share what they know about their business
D.
companies can pay the​ competitor’s employees for information
E.
companies can hire former employees of the competitor and gain access to their information

b

Using information gleaned from discarded computer reports found in a dumpster behind a​ competitor’s offices, Ron discovered that his competitor was developing a new product that would likely be more attractive to customers than the one​ Ron’s firm was developing.​ Ron’s defense in the lawsuit was that he legally gathered​ _____________.
a. unclassified doc
b. evidence of environmental scanning
c. public data
d. competitive intelligence
e. big data

d

At​ UPS, business was strong but profits were​ down, leading managers to look for ways to increase profits from existing operating income. At this​ point, the managers of UPS are at the​ __________ step in the​ decision-making process, which is​ _
a. fourth; analyzing alternative
b. second; identifying decision criteria
c. first; identifying problem
d. fifth; selecting alternative
e. third; developing alternative

c

A problem is present when​ ____________.
A.
several open positions suddenly occur in an organization
B.
revenues exceed the budget
C.
employees leave the organization
D.
revenues exceed projections
E.
a discrepancy exists between an existing and a desired state of affairs

e

When determining decision​ criteria, ____________.
A.
only the three criteria that would have the most significant impact on the outcome should be included
B.
no more than five criteria should be included
C.
what is not included can be as important as what is included
D.
including too many criteria makes reaching a logical decision nearly impossible
E.
the decision team members should be surveyed for their opinions on what to include

c

If Terry uses the​ eight-step decision-making​ model, he will​ _____________.
A.
select the criteria with the score closest to the average of all scores
B.
select the first alternative that meets the majority of his criteria
C.
select the least expensive alternative
D.
select the alternative with the highest score
.E.
select the first alternative that meets all his criteria

d

Because Landon consistently met his production​ goals, his boss decided to ignore the negative comments from his subordinates and​ co-workers and focus on the fact that Landon always met his goals. This is an example of​ ________.
a. sunk cost bias
b. immediate gratification
c. framing bias
d. selective perception
e. over confidence bias

d

Rational​ decision-making works best when​ _______________.
A.
the impact on organization members is given high priority
B.
goal achievement is not important
C.
the decision is made by a member of upper management
D.
the decision will have little effect on organizational results
E.
the problem is clear and unambiguous

e

Wilma needed to fill a position that had been open for several weeks. She knew what her perfect candidate would be like but so far no one had met her standards. With time running​ out, she hired the first candidate who minimally fulfilled her requirements. What​ decision-making method did Wilma​ use?
A.
Intuition
B.
Rational decision making
C.
The​ eight-step process
D.
Neural networking
E.
Bounded rationality

e

Wilma’s new employee was not working out as well as she had hoped so she decided to pair her with a more experienced employee. Then she sent her to training. Then she spent time coaching her. Wilma is engaging in​ ___________.
a. buyer remorse
b. rational decision making
c. escalation of commitment
d. hindsight bias
e. problme solving

c

Paul has worked in personal sales for most of his adult life. He has developed a sense of how to persuade his prospects to purchase his product. Paul is using his​ ___________.
a. skill at getting prospects to escalate their commitment
b. satisficing sills
c. rational decision making skill
d. formal sales presentation
e. intuition

e

Before Dan​ retired, his manager asked him to​ "download" his troubleshooting knowledge into a database so the person who replaced him in the maintenance department could have the benefit of​ Dan’s decades of experience. In this​ way, Dan created​ _________________.
a. structure for unstructured prob
b. neural network
c. programmed intuition
d. evidence based management system
e. expert system

e

Maryann is creating the employee work schedule for three weeks from now. Two of her employees have requested​ vacation, a common situation that happens nearly every week during the summer. Maryann is facing​ a(n) ________________ problem.
a. unprogrammed
b. procedural
c. structured
d. programmed
e. unstructured

c

Sarah works in the customer service center of a discount retail store. When a customer wants to return an​ item, Sarah knows exactly what to do. Sarah makes​ a(n) _______________ decision.
A.
unstructured
B.
intuitive
C.
programmed
D.
​non-programmed
E.
structured

c

Programmed decisions are cost effective because​ ____________.
A.
computers are programmed to make the decision
B.
the decision team does not need to have as many people
C.
each solution is unique and sure to fit the situation
D.
the decisions do not have to be evaluated in the final step of the process
E.
they do not need to be​ re-examined each time the situation arises

e

XYZ wants to be known as a​ drug-free workplace. Each time a​ work-related accident​ occurs, the employee involved is required to submit to a drug test. We can consider this to be a​ __________.
A.
policy
B.
practice
C.
rule
D.
procedure
E.
work instruction

c

​Non-programmed decisions are made when​ ________
A.
the situation is routine
B.
​non-management employees are qualified to make the decision
C.
a rule exists to deal with the situation
D.
manager intuition is the best way to confront the situation
E.
the situation is new and​ non-recurring

e

One of the best reasons for allowing groups to make decisions is​ ______________.
a. group decisions are of higher quality
b. there is less pressure to conform to group
c. group decisions are consistent with an authoritarian enviro
d. people who are affected by decision are often best qualified to make decisions that affect them
e. responsibility for the decision can be clearly assigned

d

Groups become less effective as decision makers when​ ___________.
A.
there is broad diversity of the team members
B.
the group is dominated by a single person
C.
the group has more than five members
D.
more ideas are presented for consideration
E.
the​ eight-step process is followed

b

Groupthink can be curbed by​ _________.
A.
holding only virtual meetings
B.
using a round robin technique to vote on suggestions
C.
using the Delphi method to arrive at consensus
D.
appointing a​ non-management employee as leader of the group
E.
using the nominal group technique

e

One significant difference between an electronic meeting and a video conference is​ ___________.
A.
electronic meetings are faster and cheaper than videoconferences
B.
discussions do not digress in a videoconference
C.
participants in a videoconference have complete anonymity
D.
videoconference participants are generally in different locations
E.
in an electronic​ meeting, participants cannot see each other

d

If an American company chose to use the Japanese method called​ ringisei, we would expect it to​ ______________.
A.
allow only senior managers to make decisions for the group
B.
assign specific tasks to individual group members
C.
rely on precedent and tradition when making decisions
D.
use large amounts of information to form consensus within the group
E.
reward​ risk-takers who make decisions quickly with limited information

d

A major advantage of creativity is​ _____________.
A.
it generates a competitive advantage for the organization
B.
that it is available to everyone
C.
it keeps team members focused on the original issue
D.
it shortens the decision making process
E.
that it allows the decision maker to identify viable alternatives

e

Creative thinking requires​ ______________.
A.
a laboratory for experimentation and a vision of the future
B.
​expertise, creative-thinking​ skills, and intrinsic task motivation
C.
exceptional​ intelligence, minimal​ education, and innate curiosity
D.
time within the workday to work on ideas and a reduced work load
E.
freedom of​ choice, abundant​ resources, and unlimited time

b

A manager using design thinking would​ ___________.
a. make sure there are product engineers on the decision team
b. rely on tried and true methods when creating new product
c. look at situation carefully to make sure he/she understands it fully before creating problem statement
d. approach problem solving the way an artist approaches a blank canvas
e. follow eight steps of rational decision making model

c

Big data involves​ ____________.
A.
low​ reliability, low​ relevance, and high risk
B.
high​ volume, high​ velocity, and/or high variety
C.
high​ accuracy, high​ accessibility, and high authenticity
D.
high​ maintenance, high​ motivation, and high minutia
E.
high​ cost, high​ collaboration, and high censorship

b

Using big​ data, a social website such as Facebook could​ ____________.
A.
improve the reliability of the website
B.
remove all posts that express unpopular positions on controversial issues
C.
limit access to specific linked websites
D.
forecast demand for competing websites
E.
display ads for products and services based on the postings on a​ user’s timeline

e

​Today’s global supply chains have been compared to​ ________________.
A.
spider webs spun around the earth
B.
intricate interconnected biological systems
.C.
a mighty river of commerce spanning the globe
D.
elaborate communications networks
E.
the food chain in which larger predators devour smaller​ prey, and are in turn devoured by even larger animals

b

Events such as​ _______________ can be disruptive to global supply chains.
A.
civil wars
B.
traffic jams
C.
major typhoons
.D.
national sports tournaments
E.
political campaigns

c

WayMor produces lawn furniture in​ Bangkok, Thailand, and sells it through retailers in other Asian countries. WayMor is engaging in​ __________.
A.
financial globalization
B.
global sourcing
C.
product globalization
D.
talent globalization
E.
marketplace globalization

e

Nike sells shoes in the United States that are made in Southeast Asia where labor rates are lower. Nike is engaging in​ _______________.
A.
onshoring
B.
global networking
C.
talent globalization
D.
resourcing
E.
global sourcing

e

McElroy has decided to purchase items at estate auctions near his home in the U.S. and sell them on eBay to buyers in​ Australia, Israel, and other countries around the world. McElroy is engaged in​ _______.
A.
licensing
B.
nearshoring
C.
offshoring
D.
exporting
E.
outsourcing

d

​Harley-Davidson allows Portland Clothing to stitch the Harley logo on the jackets it makes and sells to retailers. This is a​ _________ arrangement.
a. licensing
b. partnership
c. strategic alliance
d. joint venture
e. franchisng

a

When General Motors and Toyota created NUMA to build cars in​ California, they formed a​ _________.
a. domestic subsidiary
b. strategic alliance
c. joint venture
d. foreign subsidiary
e. franchise

c

Afton Inc. built a manufacturing facility in Turkey. Afton owns the​ building, equipment, and patents for making the product but decisions are made locally by Turkish managers. This arrangement is known as a​ ______________.
a. global franchise
b. multinational domestic subsidiary
c. global foreign subsidiary
d. strategic alliance
e. multi domestic foreign subsidary

e

Although​ Beva-Cola maintains bottling facilities on five​ continents, it allows each country manager to alter the recipe slightly to accommodate local tastes. We would consider​ Beva-Cola to be​ a(n) _______.
A.
global corporation
B.
international corporation
C.
distributed corporation
D.
multidomestic corporation
E.
transnational organization

d

Because it wants its policies and practices to be consistent throughout the entire​ organization, regardless of the country where it​ operates, major decisions at AllWear Inc. are made at its headquarters in​ Brussels, Belgium, and are distributed to every facility through its intranet. Because of​ this, we can say with certainty that AllWear is​ a(n) ____________.
A.
transnational organization
B.
international corporation
C.
decentralized organization
D.
global corporation
.E.
multidomestic corporation

d

In the United​ States, it is not uncommon for an hourly worker to approach the CEO to begin a conversation. This happens​ because, according to Geert​ Hofstede, the American culture displays​ ____________.
A.
low individualism
B.
a​ short-term focus
C.
high collectivism
D.
low power distance
E.
high power distance

d

American heroes tend to be​ loners, like John Wayne characters or​ Superman, because America is​ ___________.
A.
high in individualism
B.
focused in the​ short-term
C.
high in power distance
D.
high in uncertainty avoidance
E.
high in collectivism

a

​"I ​don’t understand why Sonja​ [a worker in an African​ nation] is upset. I treat her just like I do my American employees.​" Bill does not understand that his​ ___________ is the problem.
A.
collectivism
B.
parochialistic attitude
C.
paternalistic attitude
D.
ethnocentrism
E.
egalitarianism

b

If a​ country’s culture emphasized relationships​ (whom you​ know) rather than accomplishments​ (what you have​ done), we would say this culture had a​ _____________.
a. low certainty avoidance
b. collectivist orientation
c. low performance orientation
d. high future orientation
e. high humane orientation

c

The statement​ "The purpose of every​ for-profit business is to maximize shareholder​ wealth" is reflective of the​ _________________ view of social responsibility.
a. socialistic
b. ethical view
c. socioeconomic
d. neo economic
e.classical

e

A few decades​ ago, PETA​ (People for the Ethical Treatment of​ Animals) pressured Avon to cease its use of lab animals to test its cosmetics although at the time there were no laws prohibiting this practice. When Avon​ did, we can say it​ ______________.
A.
acted with social responsiveness
B.
failed in its fiduciary responsibility
C.
expected an increase in profits from the publicity
D.
met its social obligation
E.
violated its covenant with its shareholders to maximize shareholder wealth

a

Despite​ customers’ satisfaction with Styrofoam packaging for its Big​ Mac, many years ago​ McDonald’s changed to corrugated paper packaging because Styrofoam did not decompose easily in landfills. No law required​ McDonald’s to make this change. In this​ way, McDonald’s demonstrated​ ____________.
a. social obligation
b. social superiority
c. social responsibility
d. social morality
e. social responsiveness

c

The regional airport wants to buy the 25 properties surrounding it so it can expand its buildings and runways. Which one of the following​ statements, if​ true, would support the utilitarian view of​ ethics?
A.
Regardless of the size of the​ property, the airport will offer each owner the same amount of money.
B.
Property owners will be offered​ 90% of fair market value for their real estate.
C.
Because it is a legal​ "person", the airport has the right to purchase land whenever it needs it.
D.
Property owners will be compensated at the rate of​ $100 per square foot of land.
E.
The airport can serve more people with longer runways and more terminal services.

e

A code of ethics will be more effective if​ _____________.
a. managemnt actions are hidden from view
b. it is posted on every bulletin board in facility
c. code is vague and open to interperetation
d. management sets example and deal with unethical behavior promptly and publicly
e. rule breakers death with privately

d

To demonstrate a commitment to ethical behavior among both managers and​ employees, a company should​ _
a. reward results regardless of how they are obtained
b. threaten to discipline employees who do not achieve their goals
c. reward ethical behavior, particularly when decision results is less than desirable outcome
d. remain silent when less than desired results achieved
e. punish employees who fail to meet goals reagardless of behaiovr

c

In addition to making sure that individuals with disabilities are free from workplace​ discrimination, the Americans with Disabilities act also requires employers to​ __________.
A.
make accommodations that will remove barriers to performance
B.
provide interpreters to employees who do not speak English
C.
allow employees with disabilities additional time to complete their work assignments
D.
provide more sick days to employees with disabilities
E.
reduce the performance standards for employees with disabilities

a

Which one of the following is a form of discrimination in violation of federal​ law?
A.
Bert is asked to cover the tattoos on his arms if he wanted to work in sales.
B.
Amanda is denied a promotion to serve in a Middle East country where the dominant religion is Islam. The promotion is given to a man who is not Muslim.
C.
​Arnold’s health insurance rates through his employer are higher than other employees because his blood pressure and cholesterol levels were high and he has a family history of heart disease.
D.
Belinda is denied employment at a regional hospital because she smokes.
E.
​Carl’s scores on the aptitude test were higher than other candidates but he did not get the job. He later found out the company hires only graduates from Princeton University for its management positions.

b

Which one of the following would be considered a​ family-friendly practice?
a. eileen’s employer provided her with list of child care providers within 30 min of workplace
b. chuck is allowed to take a company owned laptop with him on vacation
c. ed a single part was required by his employer to accept part time hrs so he could care for his toddler
d. deannas employer allowed her to work any eight time period bw 6 am to 6pm
e. darly compnany provides him with a cell phone and allows him to make personal calls on it

d

Managing a contingent workforce can be more difficult because​ __________.
A.
contingent workers may not be as committed to the organization as regular workers
B.
they are only​ part-time workers
C.
they may be assigned to more than one job at a time
D.
they are less skilled than permanent workers
E.
they require more direct observation and closer supervision than permanent workers

a

Which one of the following practices would​ Frank, a Gen Y​ manager, find​ desirable?
A.
Cell phones and tablets are not allowed at the monthly meetings.
B.
​Frank’s job is​ steady, regular, and predictable.
C.
​Frank’s supervisor is very​ hands-off. He gives very little direction regarding projects and goals.
D.
Frank receives frequent comments from his supervisor about his performance and the performance of his team.
E.
All the​ managers, including​ Frank, meet once a month in person to discuss customer quality issues.

d

One of the biggest mistakes managers make today is​ ___________.

A. micromanaging
B.
refusing to accept employee suggestions
C.
failing to adapt to the changing world
D.
expecting the future to be like the past
E.
failing to listen to customers

c

The term​ ___________ refers to​ factors, forces,​ situations, and events outside the organization that affect its performance.
A.
external environment
B.
regulatory environment
C.
culture
D.
globalization
E.
economics

a

Characteristics such as​ age, race, and gender are a part of the​ ________________ component.
A.
psychographic
B.
technological
C.
sociocultural
D.
demographic
E.
​political/legal

d

Lana read with concern the announcement from the Department of Labor that unemployment has risen for the third straight month. Unemployment is a factor in the​ ___________ component.
A.
​political/legal
B.
demographic
C.
regulatory
D.
economic
.E.
sociocultural

d

Congress is considering an increase in the minimum wage. Malinda operates an independent restaurant and is afraid this proposed increase will cause her business to become unprofitable.​ Malinda’s concern falls into the​ ______________ component.
A.
technological
B.
​socio/cultural
C.
​political/legal
.D.
global
E.
demographic

c

Customers are pressuring Wood​ Products, Inc., to reduce its airborne emissions and better manage its forest resources. For the managers at Wood​ Products, these issues fall into the​ ___________ component of the environment.
a. poltical/legal
b. socio/cultural
c. demographic
d. ecnonomic
e. psychographic

b

Which of the following is an example of the sharing​ economy?
a. brother and sister who both lost their spouse decide to buy home together and share living space
b. elderly couple orders one meal at expensive restaurant and share
c. parent buy one car for 2 teenagers to share
d. rental firm rents tools and equipment to consumers on daily basis
e. marvin rents his motor home to a vacationing couple

e

The stock trading price of​ Valu-Big Corporation has​ declined; sales are​ down; customer complaints are up. The board of directors fires the CEO. It seems the directors agree with the​ _________ view of management.
a. reflective
b. symbolic
c. interactive
d. omnipotent
e. accountable

d

Which one of the following statements indicates a symbolic view of​ management?
a. manger directly responsible for firm success/failure
b. manger role in success of any firm is limited by internal and external constraints
c. good mangers can overcome external constraints by anticipating change and exploiting opportunities
d. despite internal and external constrains, mangers must be help accountable for firm failures
e. if managers plan carefully and pay attention to external factors, firm with be successful

b

The baby boomers are an important generational cohort because​ ________________.
a. won wwi and considred nations greatest generation
b. retiring in record number, leaving open position for Gen Xers
c. most generous generation ever
d. now leaders of industry
e. there are so many of them

e

One distinctive characteristic of Gen Z is​ ______________.
A.
they see less reason to obtain a​ driver’s license than other generations
B.
none have yet graduated from high school
C.
their primary means of social interaction is online
D.
their political attitudes tend to be more liberal than other generations
E.
they represent more than a third of the United States population

c

It is important for managers to monitor demographic trends because​ ___________.
A.
as the ethnic mix of a country​ changes, education levels decline
B.
younger workers are less likely to be loyal to an employer
C.
only the​ middle-aged generational cohort is a viable market
D.
increases in the global population may cause economic distress for some companies
E.
large numbers of people at certain life stages can constrain decisions and actions taken by managers

e

One impact of the external environment is that​ _______________.
A.
monitoring changes in the external environment increases uncertainty
B.
managers​ don’t have to worry about finding workers following a recession
C.
any change in an external environmental element is sure to have a devastating effect on the decisions managers make
D.
a recession in one country will have a minimal effect on the economies of other countries
E.
the loss of jobs in some sectors may mean workers without jobs may also be without the skills needed by employers

e

One recent innovation in technology that makes processes more efficient is​ ______________.
A.
the use of portable equipment instead of​ fixed-location machines
B.
the use of robotics in the conversion of inputs into outputs
C.
the use of barcodes to make tracking inventory more efficient
D.
the use of text messages instead of emails
E.
moving​ labor-intensive operations to countries with lower labor costs

b

Which one of the following would be considered a flexible work​ arrangement?
A​ part-time worker in a small independent retailer works 28 hours per​ week, 16 of which are on Friday and Saturday.
B.
A teaching assistant works only during the academic year from August through May.
C.
A production worker works first shift one​ week, second shift the next​ week, and third shift the following week.
D.
A​ piece-rate production worker leaves after meeting her daily quota.
E.
A freelance computer programmer contracts with Microsoft to write code for a new Windows smartphone.

e

Environmental uncertainty is determined by a combination of​ ___________ and​ ________________.
A.
degree of​ change; complexity
B.
​complexity; simplicity
C.
​simplicity; stability
D.
degree of​ stability; complexity
E.
​complexity; stability

a

Uncertainty is​ a(n) _______________.
A.
threat to an​ organization’s effectiveness
.B.
situation faced by all organizations for which there is no remedy
C.
excuse used by managers when their decisions are proven incorrect
D.
myth perpetuated by incompetent managers
E.
opportunity to improve efficiency

a

​Vroom-Va-Voom regularly polls its customers for their opinions about its products and its employees about working conditions. These are two examples of​ ________________.
A.
reducing complexity
B.
increasing simplicity
C.
exploiting​ competitors’ weaknesses
D.
manipulation of the environment
E.
managing stakeholder relationships

e

At STU​ Corp., each month the work team with the best safety record is honored with a lunch with the CEO. Also every​ year, the team with the highest productivity receives a bonus and a jacket for each member. In these​ ways, the corporate culture is perpetuated through​ ___________.
a. organizational stories
b. artifacts
c. langauge
d. corporate rituals
e. material symbol

d

Nan is a data entry person in a medical billing office.​ Nan’s firm follows the Six Sigma quality program that allows only three errors per million keystrokes. We could say that the culture of​ Jan’s firm is​ _____________.
a. high attention to detail
b. high in stability
c. high in people orientation
d. high outcome orientation
e. high innovation and risk taking

a

During his​ orientation, Ned heard the story of how​ Disney’s president laid sod at the resort hotel the night before Disney World opened. Through the retelling of this and other​ stories, ____________.
A.
Ned learned about the corporate culture
B.
Ned learned the corporate officers are just regular guys
C.
Ned understood the​ company’s mission and vision
D.
Ned learned his job description does not limit his responsibilities
E.
the company illustrates its work standards to new employees

a

Exxon employees knew the path to success required increasing sales each month even if the methods used were unethical. This understanding was so​ pervasive, it eventually brought the company down. We can say​ Exxon’s culture was​ _____________.
A.
weak because there were some employees who refused to engage in unethical activities
B.
weak because it was unethical
C.
strong because according to the accounting​ records, sales did increase each month
D.
moderate because there were many employees who did exactly what they were told
E.
strong because the majority of employees behaved unethically despite knowing it was wrong

e

The founder of ABC​ Corp., who had only an eighth grade​ education, built his company into a multinational success. He often talks about the value of experience over education. So when Othello asked the human resources manager about the​ company’s tuition assistance​ program, she told him there was no tuition assistance available. This situation exemplifies the statement that​ _____________.
A.
experience is the best teacher
B.
not all learning comes from books
C.
a​ company’s culture affects the decisions managers make
D.
weak cultures still have a strong impact on employee behavior
E.
the founder is out of touch with reality

c

At KLM​ Company, the employees know the mission and vision of the company and agree to work toward that vision. They can recite the values of the organization and abide by those values in their work practices. We could say the culture at KLM is​ ______________.
A.
strong
.B.
overbearing
C.
democratic
D.
moderate
E.
weak

a

John makes sure his employees follow good housekeeping practices to eliminate safety​ hazards; Bill does not. Avery insists that each task be performed exactly as outlined in the work instructions​ manual; Zach does not. In this​ instance, we can say the culture is​ ___________.
a. absent
b. laissez faire
c. strong
d. moderate
e. weak

e

​A(n) __________ is a deliberate arrangement of people brought together to accomplish some specific purpose.
A.
team
B.
organization
C.
workgroup
D.
department
E.
ad hoc committee

b

A key characteristic of an organization is that it has​ __________.
a. mission statement and vision statement
b. stockholder
c. advisory board
d. customer
e. purpose

e

________ are the people who direct the activities of others in an organization.
A.
Managers
B.
Subordinates
C.
Line workers
D.
Directors
E.
Officers

a

A​ manager’s job focuses on​ ________.
A.
supervising groups rather than individual employees
B.
helping others accomplish their work goals
.C.
performing clerical duties
D.
personal achievement
E.
maintaining records and generating reports

b

​Abraham’s job requires that he work through others and coordinate their actions to achieve his​ firm’s goals. Abraham is​ a(n) ___________.
a. middle manager
b. consultant
c. team member
d. top manager
e. first line manager

e

A​ ________________ is an example of a special type of​ first-line manager.
A.
business unit leader
B.
district manager
C.
department head
D.
retail store manager
E.
team leader

e

Barbara oversees the work of four vice presidents of​ finance, human​ resources, engineering, and marketing. Barbara is a​ _______________.
a. middle manger
b. team leader
c. non manger
d. top manager
e. first line manager

d

________ is the process of getting things​ done, effectively and​ efficiently, with and through other people.
A.
Organizing
B.
Management
C.
Work
D.
Leadership
E.
Productivity

b

Master Motors has experienced a scrap rate higher than the industry average. This problem is an example of​ ______________.
A.
inefficacy
B.
ineffableness
C.
inefficiency
D.
ineptitude
E.
ineffectiveness

c

​Darlene’s roofing crew finished the roof in record​ time, only to discover they had reroofed the wrong house. We could say this crew was​ _________________.
a. efficient but not effective
b. neither effective nor efficient
c. effective but not efficient
d. efficient and effective
e. very quality conscious

a

Dave has the highest quality rating in the department but he is also the slowest worker. Because Dave is paid​ hourly, his labor cost per unit is also the highest in the department. We could say that Dave is​ ____________.
a. efficient but not effective
b. effective not efficient
c. both efficient and effective
d. neither efficient nor effective
e. at risk of losing his job

b

Henri Fayol identified five functions all managers perform. There were​ ______________.
A.
​planning, organizing,​ commanding, coordinating, and controlling
B.
​organizing, directing,​ coordinating, evaluating, and controlling
C.
​planning, organizing,​ directing, evaluating, and controlling
D.
​planning, organizing,​ directing, coordinating, and controlling
E.
​organizing, leading,​ coordinating, monitoring, and correcting

a

Edie has received a rush order and is in the process of deciding how to​ re-arrange existing orders to squeeze this one in. Edie is engaged in​ ____________.
a. controlling
b. coordinating
c. directing
d. planning
e. organizing

d

Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the​ ____________ function.
A.
controlling
B.
coordinating
C.
organizing
D.
planning
E.
directing

a

​________ identified ten different but highly interrelated roles performed by all​ managers, regardless of their level within the organization.
A.
Henri Fayol
B.
Abraham Maslow
C.
Robert E. House
D.
Frederick Herzberg
E.
Henry Mintzberg

e

​George, CEO of​ Lotus, Inc., is meeting with his senior management team to decide where Lotus will be five years from now. They are discussing what industries they should enter and leave and where the company should be positioned in its markets. They are also discussing how the many divisions of Lotus will fit into their future. George and his team are using their​ __________ skills.
A.
interpersonal
B.
conceptual
C.
political
D.
entrepreneurial
E.
technical

b

Hanna is a​ first-line manager of a production area. For​ her, technical skills would mean​ _________.
a. specialized knowledge of equipment and processes used in her area
b. maintinaing positive relationship with her subordinate and coworker
c. managing relationship
d being able see big pic
e. understanding her industry and where company fits in

a

Harold greets the administrative assistants each morning and regularly chats with the other supervisors. He is on good terms with the upper​ managers, offering suggestions to save money and to make the firm more effective. Harold is exercising his​ __________ skills.
a. political
b. technical
c. conceptual
d. interpersonal
e. negotiator

a

Isabella has discovered that as she rises through the ranks of her​ organization, she spends more time​ ___________ and less time​ _____________.
a. controlling; supervising
b. leading; planning
c. supervising; organizing
d. supervising; planning
e. planning; supervising

e

Jan does not intend to become a manager. It is still a good idea for her to study management because​ ___________.
A.
understanding how organizations are managed will help Jan find the​ best-fit employer
B.
as an employee she will still most likely report to a manager
C.
she may one day decide to launch her own business
D.
without studying​ management, Jan will never understand why some businesses prosper and others fail
E.
Jan may someday want to find a mentor and studying management will teach her what to look for

b

As a​ consumer, it is important for you to study management because​ __________.
a. good management is expensive and increases price of consumer good
b. by understanding how mangers mange, employees can learn how to manipulate bosses
c. may become an investor in publicly traded corporation
d. business principles can be implemented in a domestic situation
e. we expect to experience both efficient and effectiveness when interacting with management

e

Jan does not intend to become a manager. It is still a good idea for her to study management because​ ___________.
A.
understanding how organizations are managed will help Jan find the​ best-fit employer
B.
as an employee she will still most likely report to a manager
C.
she may one day decide to launch her own business
D.
without studying​ management, Jan will never understand why some businesses prosper and others fail
E.
Jan may someday want to find a mentor and studying management will teach her what to look for

b

James has noticed that the average age of his employees has increased over the last ten years. The area most affected by this observation is​ _____________.
A.
the workforce
.B.
social media
C.
consumer expectations
D.
sustainability
E.
innovation

a

Which of the following statements best explains why customers are important to​ managers?
A.
Employee attitudes play no role in customer satisfaction.
B.
Without​ customers, most organizations would cease to exist.
.C.
Only customers generate ideas for product improvements.
D.
Employees must be willing to do​ what’s necessary to please the customer.
E.
Focusing on customers is the responsibility of marketers.

b

Kaitlyn would like to see her employer develop a social media presence. One persuasive argument Kaitlyn could use is​ ____________.
A.
allowing employees to use social media is a good way to monitor their loyalty to the company
B.
employees can post their achievements on the​ company’s social media page
C.
the company can advertise its products on a social media page
D.
a social media page can help gauge interest in the​ company’s products
E.
social media is a good way to connect with customers and to tap into the innovation and talent of the​ firm’s employees

e

Kevin has been placed in charge of his​ firm’s sustainability efforts. This means Kevin will likely​ ____________.
A.
be spending more time determining the economic costs of the​ company’s activities
B.
have to address the stockholders at their annual meeting to explain why costs have increased
C.
have to interact with the EPA more frequently
D.
have to develop a​ three-pronged mission statement for his firm
E.
be factoring​ economic, environmental, and social aspects into how his firm pursues its business goals

e

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