As organizations strive to obtain a competitive advantage, taking care of the customer is the__________. a.Golden Marketing Rule |
b. first law of business |
In seeking competitive advantage, the first law of business is to a.take care of your shareholders |
c.take care of the customers |
True or False? Organizations can gain a competitive advantage by matching their competition in terms of quality, responsiveness and efficiency |
False |
When managing for competitive advantage, the first "law" of business is "take care of the shareholders" |
False |
The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization’s resources is called A. employment. B. career planning. C. competitive advantage. D. management. E. strategic planning. |
d. management |
The ability of an organization to outperform others by producing goods or services more effectively than its competitors is called a. competitive advantage |
a. competitive advantage |
Which of the following is not an area in which an organization must stay ahead of its competitors to achieve competitive advantage a. being responsive to customers |
c. environmental action |
Which of the following is the most likely reason for the decline in fortunes of American newspapers, and their inability to exploit their competitive advantage? A. A poorer standard for news-gathering. B. Relying too heavily on advertising, rather than customer subscriptions, for revenue. C. Decline in newspaper readership over the last 70 years. D. Preference of customers for getting news in a nonverbal format. E. An increase in salaries and material costs within the industry. |
B. Relying too heavily on advertising, rather than customer subscriptions, for revenue. |
Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ________. a. developing synergy |
d. managing |
Which of the following is one of the seven primary challenges facing managers today? A. Maintaining good records of what worked in the past. B. Dealing with a stubbornly static and immobile environment. C. Staying ahead of competitors through corporate espionage. D. Managing to achieve one’s own happiness and life goals. E. Collaborating with competitors. |
D. Managing to achieve one’s own happiness and life goals. |
As a sales manager, you would have to decide how much leeway to give your subordinates in giving gifts to prospective clients in foreign countries. This is an example of the challenge of managing for A. your own happiness. B. globalization. C. ethical standards. D. sustainability. E. diversity. |
c. ethical standards |
Setting goals and deciding how to achieve them is called A. controlling. B. managing. C. planning. D. organizing. E. leading. |
planning |
Marie recently became a managing partner at her law firm. Though her job has changed, she still needs to have the necessary ______ skills to advise and review the contracts of the real estate attorneys that she manages. A. performance B. technical C. conceptual D. human E. physical |
b. technical |
Management is defined as the pursuit of organizational goals a. correct and with synergy |
b. efficiently and effectively |
True or False? |
True |
True or False? To be efficient in management means to use resources wisely and cost effectively |
True |
True or False? Efficiency and effectiveness are terms used interchangeably and equivalently in management |
False |
True or False? Studying Management is likely to help you once you are in a manager role, but is unlikely to be beneficial before then. |
False |
True or False? One of the payoffs of studying management is an improved understanding of how to deal with organizations as a customer |
True |
True or False? If you enjoying mentoring and helping others grow, management is a great job. |
True |
True or False? One’s experience in management remains very insulated from the company’s culture. |
False |
True or False? The management process is sometimes called the four management functions |
True |
One way to think of ______ is "the art of getting things done through people." A. supervision B. motivation C. management D. leadership E. strategy |
c. management |
Which of the following is the most likely payoff of studying management as a discipline? A. You will understand how to brand your organization. B. You will understand how to relate to and interact with your supervisors and co-workers. C. You will understand how to manage your family and close friends more effectively. D. You will understand how to deal with the media in a crisis. E. You will understand how to advance your career without guilt |
B. You will understand how to relate to and interact with your supervisors and co-workers. |
Which of the following is not a reward for practicing management? A. You can build a catalog of successful products or services. B. You and your employees can experience a sense of accomplishment. C. You can stretch your abilities and magnify your range. D. You can be rewarded with money and status for your efforts. E. You can become exempt from many of society’s ethical standards. |
E. You can become exempt from many of society’s ethical standards. |
Which of the following is one of the four principal functions of management, also known as the management process? A. Organizing B. Scheduling C. Motivating D. Executing E. Monitoring |
Organizing |
Because the various groups that help a manager reach company goals often have different needs and wants, resolving conflicts is an essential part of which management function? A. Planning B. Clarifying C. Organizing D. Controlling E. Leading |
E. leading |
Aziz immediately halted production at his facility after seeing a report indicating the last batch had a high level of product defects, and restarted work only when the problem was discovered and fixed. Aziz is engaged in which management function? A. Repairing B. Organizing C. Monitoring D. Controlling E. Executing |
d. controlling |
In the traditional management pyramid, managers are classified into ______ levels. A. two B. three C. four D. five E. six |
B. three |
One way to think of management is ________. a.the science of synergy |
e. the art of getting things done through people |
Those who study management will understand how to ________. a. relate to their managers and deal with organizations from the outside |
a. relate to their managers and deal with organizations from the outside |
Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ________. a. the Hawthorne effect |
d.behaviorism |
The Jones family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Jones family moving back in, worked together to achieve this goal. This is an example of a(n) ________.
a. input-output structure |
d. system |
The beliefs that there are few really new ideas and that true is better than new are two of the foundational principles of ________.
a. scientific management |
c. evidence-based management |
"True is better than new" is one of the truths of |
d. evidence-based management |
Wanda, a CEO, has been encouraging her managers to study and utilize theoretical perspectives of management because this approach ________.
a. emphasizes diversity |
e. provides clues to the meaning of your managers’ decisions |
True or False? Collaborative computing involves using state-of-the-art computer software and hardware to help people work better together. |
True |
Though many advantages have been linked to e-business, studies show that employees are less productive when dealing with excessive ______ volume. A. videoconferencing B. meeting C. e-mail D. telecommuting E. collaborative computing |
C. e-mail |
True or False? Management includes integrating the work of people through planning, organizing, leading, and controlling the organization’s resources |
True |
True or False? When Barnett, a college administrator, is determining which of several degree programs his campus will offer, he is involved in the management function of controlling. |
False |
True or False? When Shannon reviews and determines that she has four underperforming salespeople with whom she will need to talk, she is performing the controlling managerial function. |
True |
The district manager of a national fast-food restaurant watches the sales reports for each restaurant daily to compare actual sales with projected sales goals, and then takes corrective action if needed. This function is ____. |
controlling |
Conceptual skills are particularly important for ______ managers. A. first-line B. functional C. top D. middle E. general |
c. top |
True or False? A problem typically associated with interconnected databases on the Internet is the potential to overwhelm employees with too much information |
True |
True or False? One reason e-business is so important is that the Internet dramatically lowers the cost of communication. |
True |
True or False? One advantage of e-business is that organizations and teams are no longer as bound by time zones and locations. |
True |
True or False? In interpersonal managerial roles, a manager acts as entrepreneur, disturbance handler, or negotiator. |
False |
True or False? Entrepreneurship means taking risks to try to create a new enterprise. |
True |
True or False? Entrepreneurs typically have a much higher need for achievement and a stronger belief in personal control of destiny than do typical managers. |
False |
True or False? Opportunity entrepreneurs are those who start their own business out of a burning desire rather than because they lost a job. |
True |
After a large chemical fire, Eric took responsibility publicly for the failure of his employees to follow workplace safety standards, and indicated that several of them had been placed on leave. Here, Eric was acting in a ______ role. A. leadership B. negotiator C. liaison D. authority E. entrepreneur |
a. leadership |
To inspire innovation, Jinyuan encourages his employees to devote one afternoon a month to work on pet projects, just to spend time in the lab experimenting and thinking freely. He is acting in the ______ role. A. entrepreneur B. disturbance handler C. resource allocator D. negotiator E. liaison |
a. entrepreneur |
Jeremy Stoppelman and Russel Simmons, founders of Yelp, a website with reviews of businesses, created a new type of business that did not exist before their efforts. They would best be described as A. business developers. B. inventors. C. sole proprietors. D. entrepreneurs. E. intrapreneurs. |
D. entrepreneurs. |
_________ means taking risks to try to create a new enterprise. A. Entrepreneurship B. Incorporation C. Franchising D. Joint venturing E. Acquisition |
A. Entrepreneurship |
Research has shown that all of the following are characteristics of an entrepreneur except which? A. self-confident B. highly experienced C. belief in personal control of destiny D. high energy level and action orientation E. high tolerance for ambiguity |
B. highly experienced |
One of the reasons Ace Distributors, a local manufacturing company, is considered to be a good place to work is that the managers are expected to encourage and reward their employees for developing new products and ways of improving existing products and services. This policy is an example of managers carrying out the ______ role. |
entrepreneur |
True or False? Proponents of evidence-based management would say there are few really new ideas |
True |
True or False? Evidence-based management means translating principles from promising new theories into organizational practice |
False |
True or False? Part of evidence-based management is understanding the potential danger in conventional wisdom about management. |
True |
"True is better than new" is one of the truths of A. scientific management. B. the human relations movement. C. operations management. D. evidence-based management. E. management science. |
D. evidence-based management. |
________ management means translating principles based on best evidence into organizational practice, bringing rationality to the decision-making process. A. Total quality B. Operations C. Administrative D. Evidence-based E. Scientific |
D. Evidence-based |
As a store manager, Luanda has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Liandra is playing the _________ role a. bargainer |
e. decisional |
True or False? First-line managers make long term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it. |
False |
True or False? A first-line manager directs the daily tasks of non managerial personnel. |
True |
Managers who make short-term operating decisions and direct the daily tasks of the nonmanagerial employees are called A. first-line managers. B. middle managers. C. general managers. D. functional managers. E. initial managers. |
A. first-line managers. |
Angelina is a shift supervisor for a successful supermarket chain, directing the work of as many as eight other cashiers. She is a(n) A. directional manager. B. middle manager. C. first-line manager. D. general manager. E. area manager. |
C. first-line manager. |
A general manager at a department store is giving an important presentation to several departments to engage the whole staff in a new customer retention effort beginning this month. This is an example of A. planning. B. organizing. C. leading. D. controlling. E. marketing. |
c. leading |
True or False? When a manager is motivating others to work hard and achieve the organization’s goals, she is engaged in the management function of leading. |
True |
At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Susan, the vice president of marketing, is involved in resolving this conflict, this is an essential part of which management function? |
a. leading |
True or False? Taking care of the customer applies equally well to nonprofit and for-profit businesses |
True |
A ______ manager is responsible for just one organizational activity. A. specialist B. first-line C. singular D. functional E. top-level |
d. functional |
Donna, vice president of finance, and Bob, vice president of human resources, are ____ managers |
b. functional |
True or False? A vice president of production is a general manager |
False |
True or False? A general manager typically oversees several departments within an organization. |
True |
True or False? Since the 1960s research conducted by Mintzberg, the typical general manager has reduced her work week to the traditional 40 hours. |
False |
Tom, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n) _____ manager. |
efficient |
True or False? Mingjin is a branch manager in Albuquerque who reports to the CEO in Denver and to whom three other managers at her facility report, so she would be termed a middle manager. |
True |
Managers who implement the policies and plans determined at the highest levels and coordinate the activities of lowest-level managers are called A. executional managers. B. first-line managers. C. middle managers. D. functional managers. E. general managers. |
C. middle managers. |
Derrick is a clinic director running a downtown Chicago facility for a large nonprofit health organization. He receives most of his strategic direction from the organization and supervises several department managers in his workplace. Derrick is a A. first-line manager. B. middle manager. C. tactical manager. D. functional manager. E. coordination manager |
b. middle manager |
Mark, vice president of human resources at Executive Corporation, is a(n) _______ level manager. a. first-line |
d. upper |
True or False? Having require technical skills is most important among top managers at the highest level of leadership levels. |
False |
True or False? Human skills become less critical as one’s career progresses, and are least important for top managers. |
False |
A senior vice president is an example of what level of manager? A. first-line B. top C. leadership D. middle E. merit |
b. top |
Managers who are future oriented, dealing with uncertain, highly competitive conditions, and who stay alert to long-run opportunities and problems are most likely to be A. first-line managers. B. functional managers. C. middle managers. D. general managers. E. top managers. |
e. top managers |
Which of the following is not a chief skill companies seek in top managers today? A. The ability to motivate and engage others. B. The ability to communicate. C. Work experience outside the United States. D. High energy levels to meet the demands of global travel and a 24/7 world. E. The ability to give a wide range of orders authoritatively. |
E. The ability to give a wide range of orders authoritatively. |
To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are part of the ______ role. |
leadership |
To increase profitability, top management of a national retailer needs to decide if it will close several stores. Management knows that by closing the locations, it will save the company millions of dollars and benefit many stockholder groups and individuals, compared to keeping those stores open and benefiting fewer people. This logic is an example of the ___ approach. |
utilitarian |
Felix pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Felix is a(n) ____ level manager. |
top |
True or False? An effective manager has a multiplier effect on the organization, meaning his or her influence is multiplied beyond the results achievable by just one person. |
True |
The _________ effect states that a manager’s influence on the organization has implications far beyond the results that can be achieved by one person acting alone. A. proliferation B. multiplier C. managerial D. halo E. additive |
B. multiplier |
True or False? Researcher Robert Katz determined that through duration and experience managers acquire technical, conceptual, and human skills. |
True |
Human skills are important for ________ managers. A. top B. functional C. first-line D. middle E. all levels of |
e. all levels |
The rarest and most precious resource in business according to Fortune magazine is _______ |
a. skiller and effective managers |
True or False? In business, innovation is defined as finding ways to deliver new or better goods or services. |
True |
Finding ways to deliver new or better goods or services is called A. advancement. B. streamlining. C. innovation. D. efficiency. E. quality control. |
c. innovation |
True or False? Gary Hamel, cofounder of the Management Innovation Lab, believes than management innovation can be improved by identifying and sometimes challenging core beliefs that people have about an organization |
True |
Gary Hamel believes that identifying and challenging debilitating core beliefs that people have about an organization can be helpful in improving management A. rewards. B. innovation. C. restructuring. D. planning. E. motivation. |
b. innovation |
Tom, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n) _____ manager. |
e. effective |
The belief that you control your own destiny is called A. internal locus of control. B. entrepreneurship. C. intrapreneurship. D. power centering. E. manifest destiny. |
a. internal locus of control |
When Dave, a restaurant owner, had his seafood business destroyed by Hurricane Katrina, he believed that he was in control of his own destiny and made a decision to rebuild the company. Dave is an individual with a(n) ____. |
internal locus of control |
Two of the primary challenges facing managers today are_____________________ b. managing ethical dilemmas and decreasing diversity c. managing employee issues and maintaining goods d. managing union and financial issues e. managing the lack of information and union problems |
a. managing the effects of globalization and information technology |
True or False? The internet is a global network of independently operating but interconnected computers, linking hundreds of thousands of smaller networks around the world. |
True |
Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs is known as A. environmentalism. B. globalization. C. ethics. D. the bottom line. E. sustainability. |
Sustainability |
The defining difference between an entrepreneur and an intrapreneur is that the latter A. is the person responsible for funding the former with a startup investment. B. is working on multiple opportunities simultaneously. C. works within an existing organization, using its resources to exploit an opportunity. D. usually runs a small business. E. works in a team setting to develop an idea to fruition. |
C. works within an existing organization, using its resources to exploit an opportunity. |
The development of Google News by Google employees experimenting with ways to facilitate browsing news from several sources is an example of A. business intelligence. B. intrapreneurship. C. business invention. D. corporate design. E. entrepreneurship. |
B. intrapreneurship. |
True or False? The contemporary perspective of management includes three viewpoints: systems, behavioral, and quantitative. |
False |
The contemporary perspective includes which of the following viewpoints? A. Behavioral B. Systems C. Quantitative D. Classical E. Rational |
b. systems |
Systems, contingency, and quality-management viewpoints are part of the ________ perspective. A. behavioral B. scientific C. historical D. quantitative E. contemporary |
E. contemporary |
Within his company, Greg has set up a system with inputs, outputs, transformation processes, and feedback. Within his organization, he utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. Greg is utilizing a _______ perspective. a. contemporary |
a. contemporary |
Paul has been tasked with creating a new microsite on his engineering company’s intranet. The site will house company-approved design procedures and efficiency strategies for all employees. Creating the design microsite is a form of A. strategy management. B. e-management. C. project management. D. knowledge management. E. morale management. |
D. knowledge management. |
True or False? Feedback is one of the four parts of a system. |
True |
True or False? Sales Data would be considered feedback in a system |
True |
True or False? One reason for the success of the Tommy Hilfiger clothing brand in the 1990s was maintaining a closed system with respect to young consumers’ feedback by conducting research in music clubs. |
False |
Customers lined up for hours to be among the first to purchase the new iPad. The excitement for the product would be considered ______ in the system. A. an input B. feedback C. an output D. affirmation E. a transformation process |
b. feedback |
When the sales of a certain brand of diet soda slowed, a national grocery retailer decided to drop the price of that product, which resulted in a large increase in sales of the soda. This sales increase is a type of ____. |
feedback |
True or False? If you enjoy mentoring and helping others grow, management is a great job. |
True |
True or False? The contingency viewpoint began to develop when managers discovered that a variety of different mathematical models can be applied for problem solving and decision making. |
False |
True or False? The manager following the contingency viewpoint would ask, "What management method is the best to use under these particular circumstances?" |
True |
The ________ viewpoint emphasizes that a manager’s actions should vary according to the situation. A. contingency B. quality-management C. flexible-management D. systems E. scenario |
a. contingency |
Over her years as a manager, Rose has had a very diverse group of employees; some were very interested in the financial rewards the company offered while others really would prefer extra time off or even to be recognized at the monthly department meetings. Rose should consider the ______ viewpoint of management in this case. A. behavioral B. systems C. contingency D. variance management E. classical |
C. contingency |
Which of the following approaches is characteristic of a manager using the contingency viewpoint? A. Purchasing new technology to improve efficiency. B. Simplifying the steps of the work process. C. Using motivational techniques to boost worker productivity. D. Assessing the characteristics of particular situation before deciding what to do. E. Performing a motion study. |
D. Assessing the characteristics of particular situation before deciding what to do. |
When Cheyanne, the manager, was discussing a difficult competitive problem with the owner, she asked, "What management approach do you think will work best in this situation?" Asking this question to determine a solution is utilizing ____. |
the contingency viewpoint |
When a manager assesses a particular situation and decides what to do according to the individual and environmental situation, the manager is utilizing the ________ viewpoint.
a.systems |
e. contingency |
The new chief information officer of a national pizza chain is using mathematical tools to aid in product ordering and scheduling decisions; this is an example of ________.
a. goal management |
c. management science |
The classical viewpoint of management emphasized ways to ________. a. build more synergy |
d. manage work more efficiently |
True or False? The classical viewpoint emphasized ways to manage work more independently. |
False |
True or False? The two branches of the classical viewpoint of management are rational and bureaucratic. |
False |
True or False? The central assumption in classical management is that people are self-interested. |
False |
True or False? Motion studies were used to assess and improve efficiency as part of the classical viewpoint |
True |
True or False? One of the problems with the classical viewpoint is that its principles are too focused on human needs rather than on organizational ones. |
False |
True or False? Motivating employees toward achievement is a focus of the classical viewpoint of management. |
False |
Classical, behavioral, and quantitative viewpoints about management are collectively referred to as the ________ perspective. A. historical B. scientific C. operations D. contemporary E. systems A. historical |
a. historical |
Scientific and administrative management are part of the ___________ viewpoint a. behavioral |
c. classical |
The most significant flaw in the classical viewpoint is that it A. overemphasizes mathematical techniques. B. is impractical in the workplace. C. does not address productivity. D. discounts the importance of human needs. E. does not account for irrational behavior. |
d. discounts the importance of human needs |
The essence of the classical viewpoint is that A. resources are limited. B. a rational approach can be used to boost productivity. C. people are self-interested. D. people will take on responsibility if it is offered to them. E. workers behave how you expect them to. |
b. arational approach can be used to boost productivity |
McDonald’s ability to deliver food quickly and inexpensively has its roots in which management theory? A. Management science viewpoint B. Behavioral viewpoint C. Mathematical viewpoint D. Systems viewpoint E. Classical viewpoint |
e. classical viewpoint |
True or False? Frank and Lillian Gilbreth were chief proponents of administrative management. |
False |
True or False? Administrative management is most concerned with the jobs of individuals |
False |
Scientific and administrative management are part of the ________ viewpoint. A. behavioral B. contingency C. classical D. quantitative E. quality |
c. classical |
__________ was concerned with managing the total organization and was pioneered by Fayol and Weber. A. Administrative management B. Operations management C. Management science D. Scientific management E. Contemporary management |
A. Administrative management |
Tom, the manager of floral shop, is interested in implementing the principles of administrative management, which involves ____. |
managing the total organization |
True or False? Because the human relations movement was considered too simplistic for practical use, it has been superseded by the behavioral science approach to management. |
True |
True or False? Behavioral science research has shown that competition is superior to cooperation in promoting achievement and productivity. |
False |
True or False? The behavioral science approach to management has its roots in techniques created for American and British military personnel and equipment in World War II. |
False |
Behavioral science relies on __________ for developing theories about human behavior that can help managers. A. rules of thumb B. scientific research C. intuition D. simulations E. trial and error |
B. Scientific Research |
Which of the following viewpoints emphasized the importance of understanding human actions and of motivating employees toward achievement? A. Qualitative viewpoint B. Behavioral viewpoint C. Classical viewpoint D. Contingency viewpoint E. Management science viewpoint |
B. Behavioral Viewpoint |
Which of the following is one of the phases in the development of the behavioral viewpoint? A. Human resource management B. Operations management C. Operations research D. Human relations movement E. Administrative management |
D. Human relations movement |
True or False?The classical viewpoint emphasized ways to manage work more independently. |
False |
True or False? In a closed system, an organization’s outputs are recycled to become inputs. |
False |
Both the classical management view and the management science perspective consider an organization to be a(n) ________; as a simplification for analysis this may work, but in reality it would open up the organization to spectacular failure. A. closed system B. neutral system C. porous system D. subsystem E. isolated system |
a. closed system |
True or False? Among Mary Parker Follett’s most important contributions to management was her belief that conflicts within organization should be resolved to mutual satisfaction through a process called integration. |
True |
Among the recommendations of Mary Parker Follett was that A. motion studies should be made of every job. B. managers should design and control the work process. C. integration should occur in organizations when conflicts arise. D. a competitive environment is most conducive to productivity. E. everyone should understand their roles: managers as order-givers, and employees as order-takers. |
C. integration should occur in organizations when conflicts arise. |
The idea that the work process should be under the control of workers with the relevant knowledge, rather than that of managers, who should act as facilitators, was developed by A. Lillian Gilbreth. B. Mary Parker Follet. C. Max Weber. D. Hugo Munsterberg. E. Elton Mayo |
B. Mary Parker Follet. |
True or False? Abraham Maslow and Douglas McGregor were theorists in the human relations movement. |
True |
Which research, though flawed, drew attention to the idea that managers using good human relations could improve worker productivity? A. Maslow’s hierarchy of human needs B. Operations research C. Theory Y D. Fayol’s administrative management E. The Hawthorne studies |
E. The Hawthorne studies |
True or False? For a jewelry designer, gold and silver rings, earrings, and bracelets are considered system inputs. |
False |
The ______ viewpoint sees organizations as entities made up of interrelated parts known as inputs, outputs, transformation processes, and feedback. A. classical B. closed loop C. contingency D. quality-management E. systems |
e. systems |
Marcus works on an assembly line for a U.S. automobile manufacturer. He would be considered a(n) ______ of this system. A. participant B. feedback mechanism C. input D. transformation process E. output |
c. input |
Within his company, Greg has set up a system with inputs, outputs, transformation processes, and feedback. Within his organization, he utilizes a management style that varies according to the individual and environmental situation, with a strategy for minimizing errors by managing each stage of production. Greg is utilizing a _______ perspective |
contemporary |
True or False? Abraham Maslow would say that some human needs must be satisfied before others. |
True |
Who proposed the hierarchy of human needs as a theory of motivation? A. McGregor B. Weber C. Munsterberg D. Maslow E. Mayo |
d. maslow |
True or False? Douglas McGregor was one of the pioneers of early behaviorism. |
False |
True or False? Netflix’s business suffered when it failed to use an open system in its decision to introduce a large price increase while simultaneously splitting its DVD mail service from its streaming one. |
True |
True or False? Over the years, Toyota has used a variety of operations management-based "lean management" techniques to sell its cars on the basis of superior quality. |
True |
______ focuses on managing the production and delivery of an organization’s products or services more effectively. A. Operations management B. Systems management C. Scientific management D. A learning organization E. Administrative management A. Operations management |
a. operations management |
Alyssa works for a large amusement park and is in charge of scheduling the sizable staff, including ride attendants, food service and janitorial employees, and character actors, in an effective manner. This work is typical of A. operations research. B. contingency planning. C. quality management. D. operations management. E. qualitative analysis. |
D. operations management. |
A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers’ orders. This is an example of ____ |
operations management |
A local farmer grows and sells tomatoes and beans to the local grocers. Using the systems viewpoint, the tomatoes, beans, and profits that are earned from the sales are known as a(n) _____. |
output |
True or False? Project management software allows managers to plan and schedule the people, costs, and resources to complete a project on time. |
True |
True or False? Deming and Juran were part of the quality-management movement. |
True |
According to Deming, quality stemmed from a steady focus on the organization’s mission and A. a reduction in production variation. B. Theory Y management. C. operations research. D. the Hawthorne effect. E. complexity theory |
A. a reduction in production variation. |
Deming proposed that when something goes wrong, chances are __________ that the system is at fault, and __________ that the individual worker is at fault. A. 15%; 85% B. 35%; 65% C. 50%; 50% D. 65%; 35% E. 85%; 15% |
E. 85%; 15% |
True or False? Peter was having a hard time concentrating on work on Friday afternoon. He had friends visiting for the weekend and he kept checking his phone and his Facebook page to solidify his plans. He certainly wasn’t working as hard as he could have been, something that scientific management theorist Frederick Taylor would have called "soldiering." |
True |
True or False? As part of the scientific management viewpoint, Taylor suggested paying all employees doing the same job the same wage. |
False |
______ emphasized the scientific study of work methods to improve productivity of individual workers. A. Scientific management B. Quantitative science C. TQM D. Management science E. Administrative management |
A. Scientific management |
Fredrick Taylor and the Gilbreths were proponents of which of the following? A. Scientific management and administrative management, respectively B. Management science and human relations management, respectively C. Human relations D. Management science E. Scientific management |
E. Scientific management |
Which of the following is not a part of Frederick Taylors’s work in scientific management? A. Elimination of soldiering B. Motion studies C. Differential rate system D. Hierarchy of human needs E. Raising productivity |
D. Hierarchy of human needs |
Amy is a package delivery service manager. She is interested in implementing the management philosophy pioneered by Frederick W. Taylor and Frank and Lillian Gilbreth, which scientifically studies work methods to improve the productivity of individual workers, known as ____. |
Scientific Management |
The father of scientific management is _____. |
Fredrick Taylor |
______, or the ability to motivate, to inspire trust, and to communicate with others, are important for all levels of management. |
soft skills |
True or False? Integration management is the implementation of systems and practices to increase the sharing of knowledge and information throughout an organization. |
False |
True or False? Automated telephone systems are typically both very effective and very efficient |
False |
True or False? According to Peter Drucker, "knowledge workers" have very little technical skill |
False |
Tonya is a structural engineer who works for a large international firm. She designs the concrete and steel structures that support even the largest and most complex buildings. Because of her high level of technical skills, Tonya is best referred to as a A. knowledge worker. B. blue-collar worker. C. self-managed worker. D. first-line worker. E. first-line manager. |
A. knowledge worker |
True or False? Gary Hamel, cofounder of the Management Innovation Lab, believes that management innovation can be improved by identifying and sometimes challenging core beliefs that people have about an organization. |
True |
Gary Hamel suggests we need to look at management as a process and then make improvements and innovation ____. |
ongoing and systematic |
Joseph Juran defined quality as ________, which meant that a product or service should satisfy a customer’s real needs. A. value orientation B. fitness for use C. need fulfillment D. functional capacity E. feature superiority |
B. fitness for use |
True or False? A learning organization is one that actively creates, acquires, and transfers knowledge within itself and is able to modify itself to reflect new knowledge. |
True |
True or False? Among the functions of a manager in a learning organization are generating and generalizing ideas with impact. |
True |
The term learning organization was coined by A. Shewart. B. Deming. C. Juran. D. Senge. E. Mayo. |
Senge |
An organization in which the management builds a commitment to learning, works to generate ideas with impact, and works to generalize ideas with impact is creating a(n) ____. |
learning organization |
True orF False? Organizations can gain a competitive advantage by matching their competition in terms of quality, responsiveness, and efficiency. |
False |
Customers are likely to put up with poor-quality products only if your organization is A. underperforming in innovation. B. using computerized customer service. C. the only one of its kind. D. in a very competitive industry. E. lacking strong environmental policies. |
C. the only one of its kind. |
The fact that employees often have no control over work process design limits their ability to achieve zero defects, or A. quality control. B. continuous improvement. C. reengineering. D. quality assurance. E. total quality management |
d. quality assurance |
After returning home from a trade show, Mr. Jones, the president of a manufacturing company, spoke to his employees in a production meeting about a new approach that should increase their production bonus by improving their performance. To do so, Mr. Jones discussed a goal of "zero defects." This is an example of ____. |
quality assurance |
True or False? Quality control focuses on the performance of workers, urging employees to strive for "zero defects." |
False |
The strategy for minimizing errors by managing each stage of production is called A. TQM. B. six sigma. C. quality assurance. D. zero defects. E. quality control. |
e. quality control |
Statistical sampling to locate errors by testing just some of the items in a particular production run is a ______ technique. A. quality control B. continuous improvement C. reengineering D. quality assurance E. total quality management |
a. quality control qual |
The management of XYZ Manufacturing is implementing a plan to minimize production mistakes by allowing teams that work in each area of the production facility to develop a plan and then monitor their area to ensure the reduction of errors. This is an example of ____. |
quality control |
The management of a facility that manufactures parts for car brakes has a policy of testing only some of the items in each production run to locate errors. This is an example of the ______ technique |
quality control |
True or False? An important source of information about quality in total quality management is competitors. |
False |
The comprehensive approach dedicated to continuous quality improvement, training, and customer satisfaction is known as A. quality rating. B. quality assurance. C. reengineering. D. quality control. E. total quality management. |
e. total quality management |
David is an architect, and the steps he takes in designing and drawing commercial buildings would be considered which part of his organization’s system? A. an input B. feedback C. an output D. an affirmation E. a transformation process |
e. transformation process |
When a line cook in a restaurant cooks a raw hamburger to become part of the Super Burger Special, this is an example of a ____. |
transformation process |
The law that makes it illegal for employees of U.S. companies to make "questionable" or "dubious" contributions to political decision makers in foreign nations is the ________. Global Ethics Accord Internationalist Agreement Foreign Corrupt Practices Act Expatriate Accord PATRIOT Act |
foreign corrupt practices act |
The United States uses government regulations, such as tariffs, embargoes, and import quotas, to limit the import of goods and services and protect their U.S. industries against foreign competition. This use of these regulations is known as ________. export protectionism trade protectionism dumping domestic protectionism blocking |
trade protectionism |
True or False? Trade protectionism is a term for government measures that promote and preserve free trade globally. |
False |
When a government uses measures like tariffs and import quotas, it is called A. ethnocentrism. B. free trade. C. a trade bloc. D. an embargo. E. trade protectionism. |
e. trade protectionism |
Which of the following is a form of trade protectionism? A. A trade bloc B. A countertrade C. A revenue tariff D. An embargo E. Outsourcing |
d. an embargo |
Susan, from Iowa, arrived in Saudi Arabia and immediately noticed that the way Saudi men treat women is vastly different than how men in the U.S. treat women. Susan was feeling uncomfortable because she was experiencing ________. cognitive dissonance ethnocentrism situational cues travel lag culture shock |
culture shock |
David was feeling very anxious, confused, and out of place since he arrived for his new job in Taipei, Taiwan. It seemed like just about everything was different from what he was used to. David was experiencing A. overseas difficulties. B. sociological struggles. C. complexity issues. D. culture shock. E. adjustment pains. |
d. culture shock |
Sometimes a country’s laws forbid foreigners from ownership within their nation, and the only way an American company can have a presence in that foreign country is with a(n) ________. joint venture MBO pact bartering union import agreement export agreement |
joint venture |
True or False? For international expansion, joint ventures have a lower level of risk than franchising. |
False |
China does not allow foreign car manufacturers to sell vehicles independently in its country but instead requires them to partner with a Chinese company. This type of partnership is known as a A. franchise agreement. B. countertrade. C. joint venture. D. maquiladora. E. greenfield venture. |
c. joint venture |
Recent protests against World Bank operations involve complaints of supporting countries permitting sweatshop labor or that restrict religious freedom, and ________. a. ignoring major human rights violations in western Africa b. encouraging fraudulent lending practices in Latin America c. financing projects which could damage the ecosystem d. financially assisting al Qaeda-linked governments e. instituting unfavorable balance of payments in developing nations |
c. financing projects which could damage the ecosystem |
The principal organization that provides low-interest loans to developing nations for improving, for example, their transportation or education systems is A. the World Bank. B. the World Trade Organization. C. the International Monetary Fund. D. APEC. E. GATT. |
b. world bank |
The ______ is controversial because it has been accused of financing projects, which harm the environment and of helping countries that permit sweatshops or suppress religious freedom. A. World Bank B. WTO C. ASEAN D. GATT E. EU |
a. world bank |
What organizations promote international trade? |
1) the World Trade Organization 2) the World Bank 3) the International Monetary Fund |
Quality Air, a company that builds airplanes, typically utilizes other production companies that specialize in certain parts for its jets; this practice is known as ________. trading diversifying MBO outsourcing bartering |
outsourcing |
True or False? Among the negative effects of global interdependency are outsourcing and higher-priced goods. |
False |
True or False? When U.S. companies hire UPS to conduct some of their logistics functions for them it is known as outsourcing |
True |
When a company uses a supplier outside itself to provide goods and services, it is A. outsourcing. B. countertrading. C. franchising. D. licensing. E. privatizing. |
a. outsourcing |
Billie runs a successful cell-phone accessory store online. She loves designing and marketing the products, and she manages others who do the production, but the shipping had become a real problem. She decided to contract with FedEx to handle this logistical part of her business. Billie is A. countertrading. B. franchising. C. outsourcing. D. licensing. E. privatizing. |
c. outsourcing |
George, a regional manager for a global corporation, is meeting with several upset managers from the Rome plant about Steve, the Rome facility manager originally from Florida. Phillipe, the assistant manager, tells George "We all feel that Steve only sees things his way and very seldom considers our perspective on things." Steve’s management style can be described as ________. synergy-based polycentrism ecocentricism parochialism geocentrism |
parochialism |
True or False? A parochial manager is able to consider decisions and events from a variety of viewpoints |
False |
A narrow view in which people see things solely through their own perspective is known as A. concentrism. B. polycentrism. C. geocentrism. D. expatriatism. E. parochialism. |
e. parochialism |
True or False? Ethnocentrism is a form of parochialism |
True |
Donald enjoys the excitement and challenge of forming a firm in Europe that is totally owned and controlled by his company because he knows that although the investment will be substantial, it could result in a large return. This type of organization is an example of a ________. total investment agreement strategic alliance maquiladoras wholly-owned subsidiary joint venture |
wholly-owned subsidiary |
True or False? A wholly owned subsidiary is the global expansion strategy with the highest risk and investment. |
True |
Skoda Auto, originally a Czech company and one that still manufactures there as well as in other international locations, is one of the largest automakers in Central Europe. In 2000, its acquisition by Germany’s Volkswagen Group was complete, and it is now one of four brands for that company. Skoda is now a ______ of Volkswagen. A. maquiladora B. strategically C. wholly owned subsidiary D. greenfield venture E. licensee |
c. wholly owned subsidiary |
According to the findings of the GLOBE project, the assertiveness dimension represents the extent to which a society values ________. a. performance improvement and excellence b. confrontation and competitiveness c. power distance and sharing d. in-group collectivism and loyalty e. altruism and caring |
b. confrontation and competitiveness |
True or False? The GLOBE project is a large, ongoing effort to find technological improvements to assist world trade. |
False |
True or False? According to the GLOBE project, the United States is among the countries highest in the cultural dimension of performance orientation. |
True |
True or False? The GLOBE cultural dimension that examines the extent to which a society should minimize gender discrimination and role inequalities is known as gender egalitarianism. |
True |
Which of the following is a cultural dimension measured in the GLOBE project? A. Uncertainty avoidance B. Hierarchical structure C. Ethnic egalitarianism D. Profit seeking E. Ethical orientation |
A. uncertainty avoidance |
Which of the following is a cultural dimension in the GLOBE project? A. Humane orientation B. Power seeking C. Ethnic egalitarianism D. Failure avoidance E. Group performance |
a. human orientation |
How much pride and loyalty people should have for their family or organization is a cultural dimension in the GLOBE project known as A. institutional collectivism. B. power distance. C. social egalitarianism. D. in-group collectivism. E. human egalitarianism. |
d. in-grouup collects |
On GLOBE dimensions, the U.S. managerial sample scored high on A. power distance and uncertainty avoidance B. in-group collectivism and future orientation C. assertiveness and performance orientation D. institutional collectivism and uncertainty avoidance E. masculinity and humane orientation |
C. assertiveness and performance orientation |
A group of 21 Pacific Rim countries whose purpose is to improve economic and political ties is known as the ________. Association of Southeast Asian Nations Pacific Economic Cooperation GATT Asia-Pacific Economic Cooperation EU |
Asia-Pacific Economic Cooperation |
Which of the following is a major trading bloc? A. GATT B. APEC C. GLOBE D. IMF E. WTO |
APEC |
China and the United States are both part of what trading bloc? A. NAFTA B. EU C. ASEAN D. Mercosur E. APEC |
E. APEC |
To increase profitability, top management of a national retailer needs to decide if it will close several stores. Management knows that by closing the locations, it will save the company millions of dollars and benefit many stockholder groups and individuals, compared to keeping those stores open and benefiting fewer people. This logic is an example of the ________ approach. individual majority moral-rights utilitarian justice |
utilitarian |
In considering a large-scale layoff, a manager performs a cost-benefit analysis and determines that profits will be greatest if she proceeds. She is using the ______ approach to guide her decision regarding an ethical dilemma. A. individual B. responsibility C. utilitarian D. moral-rights E. justice |
c. utilitarian |
To focus on improving company customer service this year, the CEO outlined a list of stakeholders to concentrate on: distributors, local communities, and the mass media. These three groups are ________. internal stakeholders developmental stakeholders interest groups external stakeholders vital stockholders |
External stakeholders |
True or False? Rafael sits on the board of directors for Pierson Fabrication, Inc., but he is not among the executive leadership of the organization. In fact, he works for an American carmaker. Therefore Rafael is an external stakeholder for Pierson. |
False |
True or False? External stakeholders include labor unions. |
True |
True or False? For established companies, financial institutions are not external stakeholders. |
False |
True or False? The purpose of a code of ethics is to state an organization’s expectations for the behavior of all its external stakeholders. |
False |
Which of the following is an example of an external stakeholder for the department store chain Macy’s? A. A member of the Macy’s board of directors. B. A customer who purchases a mattress at Macy’s. C. A sales associate at Macy’s. D. Owners of Macy’s stock. E. The CEO of Macy’s. |
B. A customer who purchases a mattress at Macy’s. |
Rebecca and Donna, owners of Fine Coffee and Pastry Shop, are concerned because Panera Bread is opening a new store just one mile from their shop. Rebecca and Donna know that Panera will be offering similar products; therefore, Panera Bread will be a ________ to Rebecca and Donna. competitor internal stakeholder competitive ally strategic ally distributor |
competitor |
Gregson Production is keenly aware of the need to daily strive to produce goods and services more effectively than its competitors. Therefore, to achieve this standard, Gregson’s management strives to ____. |
maintain quality and efficiency |
True or False? Knowing the cultural tendencies of foreign business partners and competitors can give you a strategic competitive advantage. |
True |
John recently received his CPA license and plans to run a small tax consulting business, so he just put up a website. What advantage does his business have over larger competitors? A. It has greater access to capital. B. It has superior distribution. C. It has more access to young talent. D. It can change direction quicker. E. It has well-defined bureaucratic systems. |
D. It can change direction quicker. |
True or False? Competitors compete solely for customers and raw materials. |
False |
True or False? Strategic allies may be organizations that are traditional rivals but combine their efforts to overcome a new competitor or other threat in the environment. |
True |
A florist should consider the grocery store chain Kroger to be a ________ because consumers are able to purchase the same products at Kroger stores as it sells in its own. A. customer B. strategic ally C. supplier D. distributor E. competitor |
e. competitor |
American companies may be more willing to sue competitors to gain competitive advantage than those in other countries, which is an example of which type of force? A. Special interest B. Economic C. Sociocultural D. Political-legal E. Demographic |
d. political-legal |
Phillip said to a dear friend, "I am fed up with my company’s continual disregard for human life and the environment. They just continue to secretly dispose of hazardous chemicals into a nearby stream. I don’t know how they get away with it! I am going to tell somebody today." Phillip’s decision to tell somebody about his company’s actions is an example of a(n) ________. invisible hand ethics officer whistle-blower preconventional manager backstabber |
whistle-blowing |
True or False? In some cases, the IRS financially rewards whistle-blowers. |
True |
Jessica is an employee in a manufacturing plant who works the graveyard shift, midnight to 8 a.m. One night, she saw one of her managers dumping some chemicals down a storm drain in the parking lot. When she confronted him, he said this was standard procedure for some waste materials to avoid other costly disposal measures. When Jessica wrote a letter about it to the local newspaper she was a(n) A. victim’s advocate. B. activist. C. gossip. D. whistle-blower. E. disloyal employee |
d. whistle-blower |
Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because this helps farmers in the short term. However, farmers will act ethically in the short run to avoid harming others in the long run because this is also in the farmer’s best long-term interests, is reflected by the ________ approach to deciding ethical dilemmas. group moral-rights justice utilitarian individual |
individual |
True or False? The flaw in the individual approach is that what results in the individual’s best interests is not always what is in everyone’s interest long term. |
True |
The individual approach is guided by what will result in the individual’s ________ best interests, which ultimately are in everyone’s self-interest. A. shared B. immediate C. credible D. long-term E. observable |
d. long-term |
Ethics are ________.
a. behavior accepted as "right" |
d. standards of right and wrong that influence behavior |
True or False? The standards of right and wrong that influence behavior are called ethics. |
True |
True or False? Ethics training can enhance high ethical standards in the workplace, even when a company has of a strong code of ethics. |
True |
Standards of right and wrong that influence behavior are known as A. ethics. B. morals. C. a value system. D. ethical behavior. E. values. |
A. ethics |
Which of the following statements about a code of ethics is most true? A. A code of ethics is rarely a written document but instead an informal understanding between people who work for a particular organization. B. Most codes of ethics offer guidance on how to treat stakeholders. C. The purpose of a code of ethics is to keep top management out of jail. D. Codes of ethics typically prohibit bribes unless it is the accepted way of doing business in a foreign country. E. Workforce diversity is not covered in a code of ethics; instead it is usually covered in a separate diversity code. |
B. Most codes of ethics offer guidance on how to treat stakeholders. |
Corporate governance is the system ________. a. that protects citizens against unethical state government b. of monitoring corporate political donations c. of monitoring an industry, such as attorneys, to ensure ethical practices d. of governing an industry, such as the trucking industry, to protect customers e. of governing a company so that the interests of corporate owners and other stakeholders are protected |
e. of governing a company so that the interests of corporate owners and other stakeholders are protected |
True or false? Having a Board of Directors whose outside membership is chosen by the CEO or works closely with the company itself strengthens corporate governance. |
False |
True or False? Shareholders of Chesapeake Energy sued the company, demanding corporate governance reforms. |
True |
The system of governing a company so that the interests of corporate owners and other stakeholders are protected is known as A. corporate social responsibility. B. the ethical climate. C. philanthropy. D. corporate governance. E. the utilitarian approach. |
d. corporate governance |
Which of the following sparked renewed interest in corporate governance? A. Scandals among CEOs who were eventually convicted of fraud. B. Advances in technology that have dramatically improved communication. C. Rising oil prices as well as higher prices for many other natural resources. D. High-profile businesspeople creating charitable foundations. E. An increasingly diverse workforce. |
A. Scandals among CEOs who were eventually convicted of fraud. |
Which of the following is recommended to improve corporate governance? A. Getting directors involved in the day-to-day management issues of the firm. B. Instituting an employee vote to hire or fire the CEO. C. Setting up "golden parachutes" for CEOs. D. Instituting a "cradle-to-grave" conceptualization of all new products. E. Ensuring that directors are clearly separated in their authority from the CEO. |
E. Ensuring that directors are clearly separated in their authority from the CEO. |
Shareholders at Chesapeake Energy were most concerned about what corporate governance issue when they sued the company? A. Sustainability B. Philanthropy C. Executive compensation D. Embezzlement E. Intrapreneurship |
c. executive compensation |
Amy, a successful banker and educator, has decided to retire, but she is very interested in staying involved with a company "that cares." So when asked to be on its board of directors, she gladly accepted the invitation. As a member of the board, Amy will be involved with the organization’s ________. overall strategic goals and approval of major decisions overall strategic goals and global HR management oversight of sales and marketing daily specific company goals and management of a specific department daily company management and employee supervision |
overall strategic goals and approval of major decisions |
For organizations’ board of directors, and in particular, their oversight of the CEO, the biggest complaint appears to be _____. |
the independence of the directors |
Last week Paul, CEO of Quality Furniture in South Carolina, traveled to Europe to visit customers. While overseas, Paul checked his e-mail daily and visited his company’s website to show to customers. After visiting the last customer Friday morning, Paul was able to return to the corporate office to meet with his board of directors that night. This "shrinking" of time and space with air travel and electronic media defines ____. |
global village |
True or False? Some firms do not have a board of directors. |
true |
True or false? Rafael sits on the board of directors for Pierson Fabrication, Inc., but he is not among the executive leadership of the organization. In fact, he works for an American carmaker. Therefore Rafael is an external stakeholder for Pierson. |
false |
An organization’s board of directors is part of its ______ environment. A. internal B. uncontrollable C. external D. task E. general |
internal |
The group important in setting the organization’s overall strategic goals and for approving major decisions and salaries of top management is known as A. employees. B. stockholders. C. the board of directors. D. investors. E. intrapreneurs. |
c. board of directors |
After more than 100 years in business, Don, the president of a successful family-owned company, wants to give back to the people of the community for the many years of success that they have given to my father and me. He decides to donate a significant portion of profits to a charity every year. What Don’s company is doing is an example of ________. corporate social responsibility responsibility code of ethics economic responsibility legal responsibility corporate governance |
corporate social responsibility |
True or False? Corporate social responsibility (CSR) is the notion that corporations are expected to create a positive and enriching environment for employees. |
False |
True or False? Herman Miller, maker of office furniture, practices corporate social responsibility through sustainability efforts |
True |
True or False? Using in-name-only offshore headquarters to minimize U.S. tax burdens is an example of corporate social responsibility. |
False |
True or False? Ethical responsibility is at the top of Carroll’s corporate social responsibility pyramid. |
False |
Kelly runs a growing business in Birmingham and wants to do more than lead a successful and law-abiding company. She intends to make a difference in her community by helping with issues like poverty and high unemployment. Kelly believes in A. corporate paternal accountability. B. the fair skies concept. C. corporate social responsibility. D. the corporate protection concept. E. corporate welfare. |
C. corporate social responsibility. |
Which of the following forms the base of Carroll’s global corporate social responsibility pyramid? A. Philanthropic responsibility B. Economic responsibility C. Ethical responsibility D. Moral responsibility E. Legal responsibility |
B. Economic responsibility |
A formal written set of ethical standards guiding an organization’s actions is a(n) ________. code of ethics moral compass business plan dilemma document ethical plan |
code of ethics |
The employees of Mom’s Pizza, a local pizza restaurant, feel that the owners and managers really try to follow the ethical policies outlined in their company’s code of ethics. Pete, a cook, said that "Just today, Joe, our manager, called our supplier to let them know we received an extra case of tomatoes that we did not pay for. And they do this type of thing almost every day." Mom’s Pizza maintains a(n) _____. |
ethical climate |
Local livestock farmers could allow the runoff of manure nutrients into a stream that feeds a local lake because this helps farmers in the short term. However, farmers will act ethically in the short run to avoid harming others in the long run because this is also in the farmer’s best long-term interests, is reflected by the ________ approach to deciding ethical dilemmas. justice individual utilitarian group moral-rights |
individual |
Local communities are stakeholders of organizations because communities ________. need the publicity of national organizations wish to join forces with organizations to create strategic alliances rely on the tax base from companies, and their employee payrolls, to thrive enjoy the changes that progress tends to bring rely on the products the companies produce |
rely on the tax base from companies, and their employee payrolls, to thrive |
To focus on improving company customer service this year, the CEO outlined a list of stakeholders to concentrate on: distributors, local communities, and the mass media. These three groups are ____ |
external stakeholders |
True or False? There are stakeholders in both an organization’s internal and its external environments. |
True |
True or False? Only those with an ownership interest in a company are known as stakeholders. |
False |
True or False? Internal stakeholders include the employees of an organization. |
True |
True or False? In an organization’s environment, internal stakeholders include the customers of an organization. |
False |
True or False? To a commercial airline, the Federal Aviation Agency (FAA) is an example of a stakeholder. |
True |
Which of the following is an example of an internal stakeholder of an organization? A. A local news station. B. The distributor for one of the finished products. C. A newly formed union. D. The largest stockholder of the company. E. The suppliers of raw materials for one of the products. |
D. The largest stockholder of the company. |
As part of his overall stock portfolio, Jason bought a few shares of Facebook. In this context, he would best be described as ______ of Facebook. A. being part of the task environment B. an internal stakeholder C. an economic force D. being part of the general environment E. a member of the board of directors |
b. an internal stakeholder |
Amazon.com maintains an easy-to-use website, has an accessible service phone number, and offers an inexpensive annual shipping fee primarily in an effort to serve which stakeholders? A. Distributors B. Strategic allies C. Government regulators D. Financial institutions E. Customers |
e. customers |
________ are stakeholders of organizations because they rely on the tax base companies help create, as well as their employee payrolls, to thrive. A. Special-interest groups B. Government regulators C. Mass media D. Local communities E. Financial institutions |
d. local communities |
Joe, owner of ABC Electronics, just discovered that his trusted friend Paul, his accountant for over 30 years, has been mishandling the company books and stealing from the company bank account. Joe must decide whether to publicly ignore his friend’s actions and avoid bad publicity for the firm, an example of ________. an ethical dilemma corporate governance a social audit a synergy factor a whistle-blower |
an ethical dilemma |
With recent reports of identity theft, Mr. Jones, the CEO of a construction company, is concerned about his employees’ privacy, and because of recent accidents on the job, he is also worried about the safety of his workers. Mr. Jones’s concerns with privacy and health and safety are outlined in the _____ approach to deciding ethical dilemmas. |
moral rights |
When Bernard Madoff used money from newer investors to pay off older ones, this was an example of ____. |
ethical dilemma |
Which of these is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal? A. Ethics question B. Ethical behavior C. Moral decision D. Ethical dilemma E. Morality situation |
d. ethical dilemma |
Jack is working overseas, and has been asked by a superior to present a government official with a cash payment in order to secure a contract. This makes Jack uncomfortable since he does not feel it is right, yet he worries about upsetting his boss. Jack is facing A. political-legal trends. B. an ethical dilemma. C. a moral-rights approach by his boss. D. an idealistic situation. E. sociocultural trends. |
b. an ethical dilemma |
Issues like privacy, health and safety, and due process that are described as basic rights are typically tied to which of the following approaches to deciding ethical dilemmas? A. Utilitarian B. Justice C. Individual D. Liberty E. Moral rights |
e. moral rights |
Globalization is the trend ________. toward one world economy and banking system of the world economy becoming a less dependent system of the world economy adding more independent markets of the world economy toward becoming a more interdependent system toward one world language and culture |
of the world economy toward becoming a more interdependent system |
True or False? Globalization is defined as the elimination of all trade barriers worldwide. |
False |
The trend of the world economy toward becoming a more interdependent system is called A. international cooperation. B. globalization. C. world partnership. D. economic defragmentation. E. international unification. |
b. globalization |
Free trade is the ________. policy of cost-free exchange of goods movement of customers between nations that do not have trade embargoes bartering or sale of goods without taxes bartering of goods or services locally or globally movement of products between countries without political or economic obstruction |
movement of products between countries without political or economic obstruction |
True or False? Free trade is the movement of goods and services among nations without political or economic obstruction |
True |
The movement of goods and services among nations without political or economic obstruction is called A. trade policy. B. free trade. C. trade protectionism. D. privatization. E. trade embargo. |
b. free trade |
Ethnocentric managers believe that their native country, culture, language, and behavior ________. are outdated are hurtful to others need to be changed are equal to all other cultures are superior to all others |
are superior to all others |
True or False? Successful international managers are most likely to be geocentric rather than ethnocentric or polycentric |
True |
__________ managers believe that their native country, culture, language, and behavior are superior to all others. A. Expatriate B. Ethnocentric C. Geocentric D. Polycentric E. Global |
ETHNOCENTRIC |
Ethnocentrism among international managers has been linked to A. higher performance by foreign subsidiaries. B. lower turnover among employees in foreign subsidiaries. C. fewer lawsuits over personnel policies within foreign subsidiaries. D. recruitment difficulties for foreign subsidiaries. E. poor-quality products from foreign subsidiaries. |
D. recruitment difficulties for foreign subsidiaries. |
Christine prefers not to deviate from the practices she has always used as a U.S. manager, even though she is now working at an Asian subsidiary. She has been heard saying that she is "just ensuring the job gets done right." Christine is most likely a(n) ________ manager. A. ethnocentric B. concentric C. prejudicial D. polycentric E. geocentric |
ETHNOCENTRIC |
Don, the owner of a fishing business, attended an entrepreneurship workshop that discussed the triple bottom line, which measures an organization’s ________ performance. financial, diversity, environmental marketing, profit, efficiency social, environmental, financial social, effectiveness, financial social, synergy, diversity |
social, environmental, financial |
A nation’s culture is ________. a favorable trading agreement toward other nations a shared set of business traditions common to the nation the laws that are accepted as good morally by most of the citizens its constitution and written codes of behavior the shared set of beliefs, values, knowledge, and patterns of behavior common to its people |
the shared set of beliefs, values, knowledge, and patterns of behavior common to its people |
When communicating across cultures, the best option regarding language use is _____. |
learn the local language |
True or False? Most of what we know about our native culture we have learned through formal education |
False |
A nation’s __________ is the shared set of beliefs, values, knowledge, and patterns of behavior common to its people. A. economic policy B. culture C. social pattern D. demography E. political process |
B. CULTURE |
Alice’s Pasta Kitchen makes quality pasta and sells its products to customers in other countries. This is an example of ________. exporting dumping importing bartering countermarketing |
exporting |
True or False? Dumping is the practice of a foreign company exporting products abroad at a lower price than the price in the home market, or even below the costs of production, in order to drive down the price of the domestic product. |
True |
A company that is producing goods domestically and sells them outside the country is involved in A. countertrading. B. outsourcing. C. importing. D. exporting. E. franchising. |
d. exporting |
__________ is the practice of a foreign company exporting products abroad at a lower price than the price in the home market or even below the costs of production in order to drive down the price of the domestic product. A. Export crashing B. Dumping C. Predatory selling D. Loss transaction E. Alien advantage |
dumping |
An organization’s internal stakeholders consist of ________. board of directors, customers, owners competitors, the community, suppliers board of directors, employees, owners board of directors, employees, suppliers customers, families of employees, employees |
board of directors, employees, owners |
Business scholar Archie Carroll suggested that the first and primary responsibility of an organization in the global economy is to ___. |
be profitable consistent with expectations for international business |
The economic community that includes China and Thailand is the A. NAFTA. B. EU. C. ASEAN. D. Mercosur. E. IMF. |
C. ASEAN |
The city government of Pleasantville promised significant tax breaks to a large retailer if it expanded its presence, which would result in nearly 200 new local jobs. However, the retailer found another location better for expansion. As a result, the city of Pleasantville instituted clawbacks by _____. |
rescinding the tax breaks |
A state government offered a German solar research company a tax break if it located its U.S. headquarters in that state because of the new jobs that would be created. Unfortunately, problems occurred, resulting in little company growth and few new jobs. As a result, the state instituted a ______ by rescinding the tax breaks. A. clawback B. reallocation C. tax amendment D. reformation E. levy turnabout |
a. clawback |
True or False? Great communications systems have been a hallmark of great civilizations. |
True |
The earliest forms of communication, the hallmark of great civilizations, were based on A. personal relationships. B. technology. C. transportation. D. warfare. E. agriculture. |
Transportation |
True or False? Countertrading refers to a company producing goods domestically and selling them outside the country |
False |
True of False? If a country’s currency drops dramatically and it is unable to import the goods it needs, then an exporter who trades with that country may turn to countertrading. |
True |
A company that barters goods for other goods is involved in A. outsourcing. B. countertrading. C. importing. D. exporting. E. franchising |
b. counter trading |
Recently, the Chinese government exchanged 212 railway trucks full of mango juice for a passenger jet from a Russian company. The Russian company is involved in A. importing. B. franchising. C. pseudo-exporting. D. outsourcing. E. countertrading. |
e. counter trading |
Don’s Carpet installed carpet at no cost for City Office Supply, in exchange for $1,000 of office supplies. This is an example of ____. |
counter trading |
True or False? Customers are those who pay to use an organization’s goods or services. |
True |
True or False? Customers have more faith in health insurance companies to handle complaints than they have in apparel outlets. |
False |
A __________ is a person or organization that helps another organization sell its goods and services to customers. A. financier B. supplier C. strategic ally D. distributor E. special-interest group |
distributor |
Omar is a human resources manager for a large landscaping and exterior construction company called Northwest Patios. A local news station has just done a story on several dissatisfied customers and their complaints of shoddy work. Omar has had two other media outlets contact him this morning too. Based on research on the effects of such publicity, Omar should expect that A. job applications will increase, though rates of candidates accepting job offers will decline. B. employee retention will improve. C. both rates of candidates accepting job offers and employee retention will slide. D. job applications will decrease but employee retention will stay the same. E. no substantive changes in applications, offer acceptance or retention will occur. |
C. both rates of candidates accepting job offers and employee retention will slide. |
Because Ace Development Services is the only company that supplies a critical product for clients, customers of Ace are likely to ____. |
put up with poor-quality products |
At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Susan, the vice president of marketing, is involved in resolving this conflict, this is an essential part of which management function? |
leading |
George, who owns a small grocery store, has a reputation in the community as a tough manager. Many customers have heard George yell at his employees because he feels that workers today are lazy, lack ambition, and hate to work. George is a(n) ____ manager. |
Theory X |
For years ABC Copier, a copier machine supplier, enjoyed strong sales and a huge share of the copier market, far ahead of its competition. However, over the years, ABC seldom asked customers for feedback. So when some of ABC’s competition responded to what customers need and started offering copiers with new technology, ABC lost much of its market share. ABC utilizes a(n) ____ system. |
closed |
True or False? Far East Chop House is an American restaurant that purchases beef from a Nebraska company that raises Japanese cattle. The Nebraska company would best be described as a distributor for the Far East. |
False |
True or False? Distributors have been hurt by the rise in popularity of the Internet. |
True |
True or False? When the independent, high-end U.S. Grant hotel in downtown San Diego joined Starwood’s Luxury Collection of hotels to gain "worldwide exposure," it was an example of a distributor relationship. |
False |
Distributors are part of the ______ environment of organizations. A. alliance B. task C. sociopolitical D. general E. internal |
b. task |
True or False? For convenience, you purchase tickets to see the Black Keys through StubHub rather than from the venue itself. In this case, StubHub acts as a A. strategic ally. B. supplier. C. repackager. D. special-interest group. E. distributor |
e. distributor |
The marketing director informed his employees that he feels the company needs to improve its relationship with the distributors of the company’s products to increase market share because they are part of the ______ environment of the company. |
task |
When a food distributor looks at changing the products it markets in the southern states because of an increasing percentage of customers from Central and South America, it is looking at the ____ forces. |
demographic |
Import quotas are designed to prevent A. embargoes. B. dumping. C. exports. D. tariffs. E. outsourcing. |
b. dumping |
Wheat producers in the United States claim that the Canadian Wheat Board is selling wheat imported into the United States at unreasonably low prices, and they fear depression of their own prices. The U.S. producers are accusing the Canadians of A. creating an embargo. B. unfair foreign advantage. C. export crashing. D. loss transactions. E. dumping. |
e. dumping |
China has been accused by shrimpers in South Louisiana of selling shrimp in the United States at a lower price than U.S. suppliers to drive down the price of American shrimp. The U.S. shrimpers are accusing the Chinese of ___. |
dumping |
True or False? E-commerce refers to the buying and selling of products and services through computer networks. |
True |
True or False? The economic integration of the European Union can best be considered part of the economic forces. |
False |
True or False? Cuban cigars and sugar cannot legally be imported into the United States because of a trade embargo |
True |
South Korea recently lifted its ban on beef and beef products imported from Canada, one that had originated because of cases of bovine spongiform encephalopathy (BSE) among Canadian cattle. The ban is an example of a(n) A. revenue tariff. B. boycott. C. embargo. D. protective tariff. E. import quota. |
c. embargo |
The United States has prohibited the import of sugar and cigars from Cuba. This is an example of a(n) ___ |
embargo |
True or False? Ethical behavior is defined as a behavior that creates the greatest good for the greatest number of people. |
False |
True or False? A moral-rights approach to ethical behavior taken by a manager would often result in her performing a "cost-benefit" analysis. |
False |
True or False? The approach to ethical behavior that is guided by respect for fairness and equity is the integrity approach. |
False |
True or False? It is still unclear whether ethical behavior and social responsibility give an organization a competitive advantage. |
False |
Aaron is a manager at a local live music venue. He is developing a new online system for advance ticket sales. Some of the shows have been so popular that tickets sell out quickly and regular patrons have complained that with a slow Internet connection they have no chance to purchase. In an effort to be fair to all prospective customers, Aaron is using what approach to ethical behavior? A. Utilitarian B. Individual C. Moral-rights D. Justice E. Environmental |
d. justice |
An ethical _________ represents employee’s perceptions about the extent to which work environments support ethical behavior. A. climate B. atmosphere C. code D. structure E. hierarchy |
… |
True or False? An example of a trading bloc is the European Union. |
True |
True or False? An inherent weakness of the European Union is that stronger countries may have to rescue weaker ones that are in financial crisis. |
True |
The EU has recently agreed to cut the taxes it charges on bananas imported from Central and South America. This tax is a type of A. embargo. B. tariff. C. import quota. D. predatory selling. E. boycott. |
b. tariff |
The __________ is the rate at which one country’s currency can be exchanged for another country’s currency. A. exchange rate B. GATT C. terms of transaction D. interest rate E. return rate |
a. exchange rate |
Jill, a native of New Orleans, was living in Berlin and working for a U.S. news magazine. Jill would best be termed a(n) A. countertrader. B. franchisor. C. expatriate. D. outsourcer. E. refugee |
C. expatriate. |
A government’s seizure of a domestic or foreign company’s assets is known as ____. |
expropriation |
True or False? When DuPont agrees to let a Brazilian company make its product Teflon, the nonstick coating, in its local market for a fee it is called franchising. |
False |
True or False? If Toys R Us provides the use of its name plus its operating know-how to a company in Poland in return for an upfront fee plus a percentage of the profits, Toys R Us would be participating in franchising. |
True |
Pizza Hut provides the use of its name plus operating know-how to companies in Costa Rica in return for a fee plus a percentage of profits. Pizza Hut is A. exporting. B. franchising. C. countertrading. D. involved in a strategic alliance. E. involved in a greenfield venture. |
b. franchising |
True or False? In business, the extended environment is another name for general environment. |
False |
True or False? The mass media is part of an organization’s general environment. |
False |
True or False? As a manager, you cannot control the forces in the general environment |
True |
True or False? Factors such as unemployment conditions and interest rates would be considered part of demographic forces in an organization’s general environment. |
False |
The general environment of an organization is also known as its A. forcefield. B. macroenvironment. C. global sphere of influence. D. task environment. E. control climate. |
b. macroenviornment |
Inflation is an example of ______ forces in an organization’s general environment. A. economic B. technological C. political-legal D. sociocultural E. demographic |
a. economic |
Tom and his managers are discussing the unemployment, inflation, and interest rate trends that might affect his chain of coffee shops over the next 12 months and the projected growth in the areas where his stores are located. The managers are studying the ______ forces in their organization’s general environment. |
economic |
Patsy, a nurse, has decided to start a home health care service to assist with the medical, meal preparation, and light housecleaning needs of older adults. To grow her business, Patsy is focusing her marketing efforts on the older adult population; as she does this, she is involved with the _____ environment. |
general |
True or False? The global economy refers to the heightened economic regulation of many national markets as they protect themselves from one another. |
False |
True or False? The global economy refers to worldwide conditions by which goods, people, and money can move more freely. |
True |
True or False? The global economy has had a revitalizing effect on some parts of industrial America. |
True |
Which of the following is an event that helped spur the inception of the global economy? A. The opening of Asian markets to foreign investors. B. Improved race relations worldwide. C. The industrial revolution. D. The invention of the Internet. E. The increasing regulation of economies across the world. |
A. The opening of Asian markets to foreign investors. |
Which of the following is a negative effect for the United States of global economic interdependency? A. Decreased economic activity B. Poorer quality goods C. Lower standards of living D. Loss of well-paying jobs E. More expensive products |
d. loss of well-paying jobs |
true or false? air travel and electronic media have made the global village phenomenon possible. |
true |
True or False? The term global village refers to the tendency for various cultural groups to cluster in small pods throughout the world. |
False |
Which form of technology was exploding when the notion of a "global village" was first developed? A. Newspapers B. Telephones C. Television D. Cell phones E. The Internet |
c. televison |
Last week Paul, CEO of Quality Furniture in South Carolina, traveled to Europe to visit customers. While overseas, Paul checked his e-mail daily and visited his company’s website to show to customers. After visiting the last customer Friday morning, Paul was able to return to the corporate office to meet with his board of directors that night. This "shrinking" of time and space with air travel and electronic media defines ____. |
global village |
True or False? Government regulators are regulatory agencies that establish ground rules under which organizations may operate |
True |
True or False? The National Rifle Association is an example of a government regulator. |
False |
Last summer a representative of OSHA, the agency responsible for enforcing health and safety regulations, visited one of Emilio’s construction sites and his company, Gutierrez Construction, was fined for several violations. To this company, OSHA represents a ______, part of an organizations’ ______. A. special-interest group; task environment B. government regulator; general environment C. political-legal force; general environment D. special-interest group; external environment E. government regulator; task environment |
E. government regulator; task environment |
True or false? A greenfield venture is a foreign subsidiary created to exploit previously untapped natural resources in another country |
False |
True or False? Two of the reasons companies expand internationally are to take advantage of the availability of suppliers, or to charge tariffs or impose import quotas |
False |
True or False? An import quota is a trade barrier in the form of a customs duty, or tax, levied mainly on imports |
False |
The United States limits the amount of cheese purchased from other countries; this policy is a type of ____. |
import quota |
Seref purchases handcrafted Turkish rugs overseas and brings them to the United States to sell in his retail store. He is involved in A. outsourcing. B. countertrading. C. importing. D. franchising. E. exporting. |
C. importing. |
True or False? The organization that assists in smoothing the flow of money between nations is the International Monetary Fund |
True |
True or False? Recently, the International Monetary Fund has had a high-profile role in assisting some weaker European countries, including making loans to Greece, Portugal, and Ireland. |
True |
True or False? Arabs prefer a larger interpersonal space when communicating than Americans. |
False |
______ is the illegal buying or selling of a company’s stock by people using confidential company information. A. A whistle-blower B. Stock exploitation C. Insider trading D. Tip abuse E. A Ponzi scheme |
c. insider trading |
When communicating across cultures, the best option regarding language use is ____ |
learn the local language |
When a company allows a foreign firm to pay it a fee to make or distribute the first company’s product or service it is called A. outsourcing. B. franchising. C. licensing. D. countertrading. E. a joint venture. |
c. licensing |
Eli Lilly has agreed to let a South African company manufacture several of Eli Lilly’s diabetes drugs and pay Eli Lilly a fee to distribute the drugs with a different brand name in South Africa. Eli Lilly is engaging in A. licensing. B. franchising. C. countertrading. D. a strategic alliance. E. a greenfield venture. |
a. licensing |
In a(n) ______, shared meanings are primarily derived from written and spoken words rather than situational cues. A. core values system B. low-context culture C. expatriate system D. societal value system E. high-context culture |
b. low-context culture |
True or False? Maquiladoras are manufacturing plants allowed to operate in South and Central America with special privileges in return for employing citizens in these countries. |
False |
Polo Ralph Lauren, Tommy Hilfiger, and Wrangler manufacture jeans at plants in Mexico, thanks to the inexpensive labor there and various tax breaks from the Mexican government. These companies are A. repatriating. B. using maquiladoras. C. countertrading. D. franchising. E. licensing. |
b. using maquiladoras |
True or False? The Mercosur is composed of countries in southeast Asia |
False |
Which of the following countries is a member of Mercosur? A. China B. Paraguay C. Greece D. Panama E. Mexico |
b. paraguay |
_____ time is a preference for doing one thing at a time. A. Singular B. Unichronic C. Monochronic D. Absolute E. Unitary |
c. monochromic |
True or False? Human trafficking is unethical according to the moral-rights approach |
True |
True or False? The purpose of granting "most favored nation" status to another country is to promote tourism |
False |
______ is a trading status that describes a condition in which a country grants other countries favorable trading treatment such as a reduction of import duties. A. Most favored nation B. Liberty status C. Protected trade D. Mercosur E. Free trading status |
a. most favored nation |
True or False? A multinational corporation is a nonprofit organization with operations in several countries |
false |
True or False? The World Health Organization is an example of a multinational organization |
True |
True or False? A foreign subsidiary that is totally owned and controlled by an organization is called a multinational |
False |
BHP Billilton is an Australian mining company with operations in Brazil, Canada, South Africa, and the United States, among other countries. This company is a A. multiregional conglomerate. B. multinational organization. C. global concern. D. multiregional firm. E. multinational corporation. |
E. multinational corporation. |
Oxfam International is a nonprofit that works in 90 countries on issues of poverty advocacy and eradication, as well as disaster relief. Oxfam is a(n) A. multinational corporation. B. global aid firm. C. international philanthropy. D. multinational organization. E. global charity. |
d. multinational organization |
The International Red Cross is an example of a A. multinational organization. B. multigovernment organization. C. international social corporation. D. multinational corporation. E. global philanthropy |
A. multinational organization. |
True or False? Mexico is part of NAFTA |
True |
Over 682,000 U.S. workers have lost their jobs because they were moved south of the border as a result of A. NAFTA. B. WTO. C. Mercosur. D. IMF. E. EU. |
NAFTA |
True or False? Offshoring is defined as using suppliers outside the home country to provide labor, goods, or services |
True |
True or False? If you can describe a job precisely, or write rules for doing it, it is protected against offshoring |
False |
Employees at Zachary’s Chicago Pizza in California can purchase company stock and thus become owners through a device called A. a trustees arrangement. B. participative management. C. bond sharing. D. an employee stock ownership plan. E. profit sharing. |
D. an employee stock ownership plan. |
People who can claim an organization as their legal property are called A. owners. B. the board of directors. C. financial institutions. D. customers. E. employees. |
a. owner |
True or False? Philanthropy means making charitable donations to benefit humankind. |
True |
True or False? Andrew Carnegie, steel magnate and supporter of free libraries, is an example of a philanthropist. |
True |
Google made a pledge to investors when it went public to reserve 1% of its profit and equity to "make the world a better place." This is an example of corporate A. fairness. B. correctness. C. greenworks. D. philanthropy. E. sustainability. |
d. philanthropy |
True or False? Political-legal forces are changes in the economic, political, legal, and technological global system that may affect an organization. |
False |
American companies may be more willing to sue competitors to gain competitive advantage than those in other countries, which is an example of which type of force? A. Special interest B. Economic C. Sociocultural D. Political-legal E. Demographic |
D. Political-legal |
True or False? Managers who take the view that native managers in foreign offices best understand native personnel and practices, and so the home office should leave them alone, are called polycentric managers |
True |
True or False? Polycentric managers accept that there are differences and similarities between home and foreign personnel and practices and that they should use whatever techniques are most effective. |
False |
True or False? In polychronic time, time is viewed as being flexible and multidimensional. |
True |
polycentric manager believes that A. organizations should maximize the number of managers from different countries in foreign operations. B. her country and culture are superior. C. managers in foreign countries should follow corporate procedures. D. native managers in foreign offices best understand native personnel and practices. E. managers in foreign countries should use whatever techniques are most effective. |
D. native managers in foreign offices best understand native personnel and practices. |
Bradley was working for the summer in Costa Rica. He had made arrangements with a business associate to give him a ride to a nearby town at 10 a.m. He was very upset when his ride had still not appeared by 10:30. Bradley did not understand that ______ time is common in Latin America. A. variable B. monochronic C. multitask D. delayed E. polychronic |
e. polychromic |
Tom and his fiancé Susan decided to have their wedding on a beach in Acapulco, Mexico. Some services for the wedding, such as the limousine and the catering services, were local. Throughout the weekend of the wedding, the couple found that workers and things for their wedding arrived late. In response, the Mexican workers remarked, "Ustedes tiene que ser flexibles," which in English means, you have to be flexible with time. This attitude regarding time is considered _____. |
Polychronic time |
True or False? the religion with the most followers worldwide is Hinduism. |
False |
True or False? The Sarbanes-Oxley Act was a response by Congress to an array of high-profile U.S. business scandals at the beginning of the 21st century. |
True |
The Sarbanes-Oxley Act of 2002 requires that a company’s chief executive officer and chief financial officer must comply with which of the following? A. Open personal lines of credit. B. Hire an ethics officer. C. Set procedures and guidelines for the board of directors. D. Hire a diversity officer. E. Personally certify financial reports. |
E. Personally certify financial reports. |
True or False? An interest in health and fitness leading to a boost in sales of athletic shoes demonstrates a sociocultural force. |
True |
________ forces are influences and trends originating in human relationships and values that may affect an organization. A. Sociocultural B. Special-interest C. Demographic D. Political-legal E. Media |
A. Sociocultural |
The American epidemic of obesity among U.S. youth is an example of which external force? A. Sociocultural B. Special interest C. Demographic D. Political-legal E. Media |
A. Sociocultural |
True or False? The two parts of the external environment are the task environment and the socio-political environment. |
False |
Americans driving less and young people having less interest in cars are examples of trends in society known as ____ forces. |
sociocultural |
After the disastrous oil spill in the gulf, many consumers decided to avoid BP products, many even joining a popular "Boycott BP" Facebook page. Stuart runs an independent BP gas station in Louisiana and his business suffered from this consumer response. In this instance, boycotters would be considered a ______, part of the gas station’s ______ environment. A. special-interest group; task B. local community; task C. demographic force; general D. sociocultural force; task E. local community; general |
A. special-interest group; task |
Joe, a lobbyist who represents a certain industry, is meeting with several members of Congress to try to exert political influence by contributing funds to the lawmakers’ election campaigns. Joe also is involved in a letter-writing campaign to promote his cause. Joe represents a ____. |
special-interest group |
Two organizations who join forces to achieve advantages neither can perform as well alone would be called A. union partners. B. strategic allies. C. distributors. D. special interests. E. regulatory institutions. |
b. strategic allies |
A large athletic shoe company has agreed to work with a smaller company that has a new line of athletic clothing since the bigger firm does not have a similar offering and the smaller firm has limited experience in marketing and distribution. The two firms could be described as A. union partners. B. strategic allies. C. distributors. D. special interests. E. regulatory institutions. |
b. strategic allies |
Ole McDonald, a successful farm equipment supply company in the Midwest, joined with A-Plus Supply, a national hardware and home retailer, so Ole McDonald can open stores in other regions and A-Plus can now offer a high-quality product in the farm community. This is an example of a ___ relationship. |
strategic allies |
True or False? A supplier is a person or an organization that provides materials or labor to consumers. |
False |
A U.S. paper mill purchases wood from a Canadian logging company to make wood pulp in its production of paper, so in this case the logging company is a A. customer. B. strategic ally. C. supplier. D. distributor. E. special-interest group. |
c. supplier |
True or False? A tariff is a limitation on the numbers of products allowed into a country, imposed by its government to protect domestic industries |
False |
True or False? One way to avoid a tariff is to create a subsidiary to produce the product in the foreign country imposing that tariff |
True |
True or False? A revenue tariff is designed to protect domestic products from foreign imports by raising the price of the latter. |
False |
True or False? Tariffs are common today and still growing in number since they have a long history of successfully protecting jobs in this country. |
False |
True or False? As a result of recent negotiations, the General Agreement on Tariffs and Trade (GATT) is expected to supersede the WTO by 2015. |
False |
A duty imposed on imported goods designed simply to raise money for the government is known as a(n) A. protective tariff. B. income quota. C. income embargo. D. revenue tariff. E. import quota. |
d. revenue tariff |
True or False? The task environment consists of groups that present workers with daily tasks to handle |
true |
______ are in an organization’s external task environment. A. Employees B. International forces C. Owners D. Lenders E. Demographic forces |
lenders |
Which of the following organizations succeeded GATT? A. World Trade Organization B. World Bank C. EU D. International Monetary Fund E. NAFTA |
A. world trade organization |
Management Chapter 1,2
Share This
Unfinished tasks keep piling up?
Let us complete them for you. Quickly and professionally.
Check Price