Which of the following is NOT part of listening-centered communication? |
C. Ask the other person to stop speaking when you disagree so that you may provide your counterargument. |
Communication is |
D. the transfer of information and understanding from one person to another. |
When your intended message is sent accurately in the least amount of time, you are a(n) |
B. efficient communicator. |
Which of the following is NOT an element of the communication model? |
C. Decoder |
The process of translating a message into understandable symbols or language is called |
A. encoding |
When the band came out on stage and the lead singer shouted, "Hello, Orlando!" the crowd roared with applause. This is an example of |
E. feedback. |
Which of the following is NOT an example of noise in the communication process in a typical classroom? |
C. A student responding to a professor’s request for questions |
Which of the following is a step in the communication process? |
D. The message is transmitted through a medium |
A(n) ______ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. |
B. rich |
Which of the following is the most appropriate media for a manager advising employees of a revision to the company’s bonus structure? |
D. Face-to-face meeting |
Of the following, which medium is the richest? |
E. Videoconferencing |
Of the following, which medium is the least rich? |
A. Flier on a bulletin board |
A manager wants to tell employees that the quarterly project management training will start on April 12th, about two months from now. Generally, which of the following should the manager use? |
E. Newsletter |
Executives at Raytron Industries want to let middle managers know that the company is going to be acquired by its largest competitor. Assuming any of the following are possible, how should executives communicate this? |
B. Call a meeting of managers |
Samantha wanted to tell her employee about the seminar, but she put the flier in a stack of papers and forgot about it until after the deadline to sign up. This is an example of what type of barrier to communication? |
A. Sender barrier |
Yelena worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. This is an example of a(n) ______ barrier to communication. |
E. encoding |
Rolando was in meetings all day and didn’t get a chance to check his email before he had to pick up his children from daycare, so he missed an important message from a client. This is an example of what type of barrier to communication? |
D. Receiver barrier |
Odiche works part-time in a smoothie shop. With all the blenders, sometimes the noise prevents him from correctly hearing the customer orders. This is an example of a(n) ______ barrier to communication. |
E. physical |
Dianne, located in Michigan, needs to communicate with Henning, who is in Oslo, Norway, about a project they are working on. Henning has perfect command of English, but they are still facing a(n) ______ barrier to communication. |
E. physical |
The study of the meaning of words is called |
D. semantics. |
______ is likely to cause a semantic barrier to communication. |
A. Jargon |
Which of the following is NOT a personal barrier to communication? |
B. Obsolete technology |
Andrew was so mad that his boss Beth brought up an idea he gave her earlier that he couldn’t even think about what his colleagues were now saying in the meeting. This is an example of which personal barrier to communication? |
C. Oversized ego |
The statement, "Single old ladies are cat people," reflects a(n) |
B. stereotype. |
Which of the following is NOT a way in which nonverbal communication is expressed? |
A. Writing a thank you note |
Most people tend to ______ when conveying bad news or negative feedback. |
B. avoid eye contact |
Which of the following is a "don’t" when attempting to improve communication? |
E. Close your eyes |
Which of the following is a "do" when attempting to improve communication? |
B. Smile |
Compared to women, men tend to |
C. be indirect when admitting fault. |
According to Deborah Tannen, men are more likely than women to |
E. boast about achievements. |
Ginger, a marketing manager, uses a sports car metaphor to explain a concept to her male counterpart in accounting. She is said to be |
C. genderflexing. |
Channels of communications that follow the chain of command and are considered as official are termed |
A. formal. |
Which of the following indicates how official communications should be routed? |
B. Organization chart |
A manager who is directing her subordinate about work tasks is communicating |
A. vertically |
The more management levels through which a message passes |
D. the more distorted the message may become. |
Executives at Absolute Measurements, Inc. disseminated a new five-year strategic plan to managers. This is an example of |
B. downward communication. |
Kyung, a marketing manager, shares some of the market research his department has analyzed with the research and development group. Kyung is communicating |
C. horizontally. |
Shortly after the end of the fiscal year, Zion Specialties released an earnings report to shareholders. This is an example of communicating |
E. externally. |
______ communication channels develop outside the organizational structure and do not follow the chain of command. |
D. Informal |
Gossip and rumor in an organization are part of the ______, which itself is a type of ______ communication channel. |
E. grapevine; informal |
The grapevine is |
D. used by employees to acquire most of their on-the-job information. |
A manager who literally wanders around her organization and talks with people across all lines of authority is doing |
B. MBWA. |
Which of the following is NOT characteristic of the Millennial generation? |
A. Desire to accept facts and authority at face value |
Using video and audio links along with computers to allow people at different locations to see, hear, and talk with each other is called |
C. videoconferencing. |
Which of the following is true of telecommuting? |
E. Increased ability to hire nontraditional workers, such as prisoner inmates |
______ can be quite expensive, requiring a specially designed room with multiple cameras and high-definition video screens. |
A. Telepresence technology |
The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is |
D. using prevention techniques like strong passwords. |
When thieves use your name and good credit rating to get cash or buy things, it is known as |
C. identity theft. |
Which of the following is NOT a disadvantage of e-mail? |
D. Considered rude to use in crowded places |
Which of the following is appropriate for workplace e-mail? |
A. Editing another’s e-mail when replying |
Generally, people comprehend about ______ of a typical verbal message. |
B. a third |
The average speaker communicates about ______ as many words as the average listener can process. |
A. one fourth |
What do good listeners do during the information gap between what someone says and how fast we process? |
D. Mentally summarize what’s been said |
Which of the following is NOT a suggestion that may help you be a good listener? |
A. Memorize the details |
Speed reading works well for material that is |
C. easy. |
Top-down reading strategies include which of the following? |
B. Formulate specific questions you want the reading to answer. |
If you want your writing to establish a common ground with the reader and make your overall argument stronger, you should order your arguments from |
A. negative to positive. |
When you want your reader to take a logical and fairly nonpolitical action, you should order ideas in your writing from |
E. most important to least important. |
Carter wants to change the CEO’s mind about seeking an outside firm to which they could outsource the customer service function. He decides to write a proposal, including a variety of arguments to support his idea. Here, Carter should order his ideas from |
B. least controversial to most controversial. |
Which of the following is a tip for writing more effectively? |
D. Start by telling what you expect of the reader. |
A study conducted by AT&T and Stanford University found that the top predictor of success and professional upward mobility was |
E. public speaking ability. |
The introduction to a business speech should |
B. get right to the point. |
Which of the following is NOT appropriate to include in the conclusion of a speech? |
B. Details you forgot from earlier |
MAN3025 Exam 4 (Ch 15)
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