ISYS Practice 1

A(n) _______ provides a visual dashboard of strategic information to top level management in real-time

DSS

A __________ is a collection of independent firms that use information
technology to coordinate their value chains to produce a product or service for a market
collectively

value web

A __________ is a senior manager who oversees the use of IT in the firm

CIO

A classic ethical dilemma is the hypothetical case of a man stealing from a grocery store in order to feed his starving family. If you used the Utilitarian Principle to evaluate this situation, you might argue that stealing the food is:

acceptable, because the higher value is the survival of the family.

A client computer networked to a server computer, with processing split between the two
types of machines, is called a

two-tiered client/server architecture

A colleague of yours frequently takes for his own personal use small amounts of office supplies, noting that the loss to the company is minimal. You counter that if everyone were to take the office supplies, the loss would no longer be minimal. Your rationale expresses which historical ethical principle?

Kant's Categorical Imperative

A computerized system that performs and records the daily dealings necessary to conduct business is classified as a:

transaction-processing system

A DSS database is a collection of:

current or historical data from several applications or groups

A firm can exercise greater control over its suppliers by having

more suppliers.

A firm value chain is linked to the

suppliers, distributors and customers

A hierarchy

is a pyramid structure of rising authority and responsibility.

A high-speed network dedicated to storage that connects different kinds of storage devices, such as tape libraries and disk arrays so they can be shared by multiple servers best describes

SAN

A major criterion in deciding the most important perspectives of a business problem is:

usefulness

A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force:

new market entrants

A marketplace extended beyond traditional boundaries and removed from a temporal and geographic location is called a(n):

marketplace.

A side benefit of integration is that the organization is forced to _______ its hardware, software, and IT policies.

Upgrade.

A POS system, such as the one selected by Johnny's Lunch in the chapter case study, falls into

TPS

A set of self-contained services that communicate with each other to create a working software application is called:

SOA.

A report generator is a type of

Fourth generation language

A set of self-contained services that communicate with each other to create a working software application is called

SOA

A software suite:

includes full-feature versions of application software bundled as a unit.

A substitute product of most concern for a cable TV distributor is:

Satellite TV

A third-party Net marketplace that connects many buyers and suppliers for spot purchasing is called a(n):

exchange.

A virtual company:

uses the capabilities of other companies without being physically tied to those companies

A widget is a

small software program that can be added to web pages or placed on the desktop.

A wiki is a type of:

Web site designed for collaborative writing and editing.

According to the (

), you should take the action that produces the least harm. Risk Aversion Principle.

According to your reading of the text, Procter & Gamble's use of DSS illustrates the use of information system to implement which common business strategy?

Law-cost leadership.

Aging hardware and outdated software are examples of the ___dimension of business problems.

Technology

All of the following place strain on system capacity except for

Minimized response time for transaction processing

An example of a business using information systems for customer and supplier intimacy is:

JC Penny's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.

An example of a business using information systems to attain competitive advantage is

Toyota

An example of autonomic computing is

Virus protection software that runs and updates itself automatically

An example of raw data from a national chain of automobile stores would be:

1 Toyota Rav4 sold January 7, 2008 in Louisville, Kentucky -$28000

An individual's right to privacy must be balanced with:

the public's right to know

An industry-wide effort to develop systems that can configure, optimize, tune, and heal themselves when broken, and protect themselves from outside intruders and selfdestruction is called:

autonomic computing.

An information skill important for a marketing major would be:

an understanding of product management enterprise systems?

An information system can enable a company to focus on a market niche through:

Intensive customer data analysis

An information system can enhance core competencies by:

encoruaging the sharing of knowledge across business units

An intranet uses

internet technology within the boundaries of the firm

An organization that wants to connect its systems with its partners and suppliers needs to have a robust ( ) system in place.

ERP.

Any organization which collects personal information must follow a process on how this information is ________, used and shared

.collected

At the

level, ERP systems require organizations to focus on business processes rather than functions. logical.

At the physical level, systems integration means providing seamless connectivity between ( _ ) systems.

Heteroge neous

Automobile companies would implement a(n) ________ to allow Web site visitors to configure their desired car.

customer decision support(CDSS).

Assume you work for a package delivery service in a major metropolitan area, and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed:

identify the problem, design alternative solutions, choose the best solution, and then

Backward sensitivity analysis software is used for:

goal sseking

Based on your reading of the chapter case discussing the HSBC, which type of information system was used to establish the policies for lending subprime mortgages?

Model-driven DSS

Based on your reading of the chapter, e-commerce is:

Well entrenched as a form of modern commerce.

Because of an ERP system customers should be able to find out ________ the current status of their orders.

In real-time

Because of the high initial setup costs for the integrated system, particularly crucial to have a strong commitment from:

the consultants.

Because systems integration often involves sharing information across departments, this often creates ___ among the functional departments.

Better decisions.

Being able to approve a customer's credit application on the spot is an example of how integrated systems can provider better:

support.

Benchmarking:

compares the efficiency and effectiveness of your business processes against strict standards

Business processes

include informal work practices.

Branding products is a bus.. function of:

marketing

Buying or selling goods over the Internet is called:

E-commerce

CAD workstations:

provide design engineers with precise, three-dimensional representations of their models.

Chicagocrim.org which combines google maps with crime data for the city of chicago is an example of

A mashup

Compared to digital markets, traditional markets have:

higher transaction costs

Compared to traditional goods, digital goods have:

lower marketing goods

Connecting geographically remote computers in a single network to create a "virtual supercomputer" is called:

Grid Computing

Converting raw data into a more meaningful form is called:

processing.

CVS refers to:

eyestrain related to computer display screen use.

Data management technology consist of

the software governing the organization of data on physical storage media

Data management technology consist of

the software governing the organization of data on physical storage media

Decision-support systems are often referred to as:

business intelligence systems.

Deciding whether to introduce a new product line is an example of a(n):

unstructured decision

Development and support services for a firms' business systems are provided by:.

application software services.

Digital goods are goods that are:

delivered digitally.

Ebay is an example of:

B2C e-commerce

Electronic computers and related software programs are the technical foundation, the tools and materials, of:

modern information systems

Engineers and architects are examples of:

Knowledge workers

ERP systems come with built-in ____ for a variety of functions such as entering a customer order.

Processes.

ESS are specifically designed to serve the _______ level of the organization:

senior management

Estimating the number of direct goods to reorder falls into which category of decision-making?

Structured

European privacy protection is ________ than in the United States.

much more stringent

Executive support systems are information systems that support the

long-range planning activities of senior management.

Expert systems:

work in very limited domains.

Expertise and experience of organizational members that has not been formally documented best describes:

tacit knowledge.

Exposing an individual ads that are chosen and based on the recorded and analyzed online behavior of the individual is referred to as:

online profiling

Financial managers work directly with ______________ to ensure investments in information systems help achieve corporate goals.

senior managers

FIP principles are based on the notion of the:

privacy of the individual

Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:

organizational dimension.

GDSS are designed to:

implement structured methods for organizing and evaluation

Genetic algorithms:

develop solutions to particular problems using techniques such as fitness, crossover, and mutation

Globalization allows:

businesses to sell their products on a global scale.

Goods that are involved in the actual production process are referred to as:

direct goods.

Hershey's ERP project failed initially because they failed to break their existing:

not cross functional

Hilton Hotels' use of customer information software to identify the most profitable customers to direct services to is an example of using information system to:

Not strengthen customer intimacy, increase efficiency?

How are information systems used at the industry level to achieve strategic advantage?

By Building industry-wide, IT-supported consortia and symposia

Identify theft in the U.S. is:

declining

In a business environment, the focus of collaboration is to:

Accomplish the task at hand

In a hierarchical organization, the upper levels consist of:.

managerial, professional, and technical workers.

In a multi-tiered network:

the work of the entire network is balanced over several levels of servers

In a phenomenon called _____ , some argue that large numbers of people can make better decisions about a wide range of topics or products than a single person or even a small committees of experts.

the wisdom of crowds.

In choosing the best solution for a business problem, one of the most important considerations is

existing resources and skills

In co-location, a firm:

purchases and owns their web server but locates the server in the physical facility of a hosting service

In general, it is very difficult to hold software producers liable for their software products when those products are considered to be:

similar to books

In general, the biggest benefits of implementing an integrated system include action in inventory and ________ costs.

Personnel

In network economics, the value of a commercial software vendor's software products:

increases as more people use them

In order to manage their relationship with outsourcer or technology service provider firms need a contract that includes a:

Service Level Agreement

In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:

tagged with a classification

In the context of ________ theory, the ERP system would not be allowed to share or collect consumer information unless the consumers were notified of this plan and only if this activity would result in a net benefit to the society.

Social contract

In the context of an ERP implementation, ________ theory would implement very few restrictions on using the information form this system to monitor employee performance or collect and share consumer information from the system.

Stockholder

In the information age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of:

property rights and obligations

Key forces in a business's immediate environment include

regulations.

In the United States, m-commerce:

has become widely adopted.

In which of the following revenue models does a Web site charge a fee for access to some or all of its offerings on a continual, regular basis?

Subscription.

Immanuel Kant's Categorical Imperative states that:

if an action is not right for everyone to take, it is not right for anyone to take.

Information density refers to the:

total amount and quantity of information available to all market participants.

Intellectual property can best be described as:

Intangible properties created by individuals or corporations

Intelligent techniques that parallel some aspects of the processing patterns of the biological brain best describes:

neural networks..

If there is a system failure or a major disaster it is crucial that a good (

) system for the integrated system be in place. Backup and recovery.

Legacy systems are still used because:

they are too expensive to redesign.

Legal and regulatory compliance is an example of which dimension of business problem?

People

Linux is:

an example of open-source software

Linux plays a major role in back office operations, with about

25%

"Look and feel" copyright infringement lawsuits are concerned with:

the distinction between an idea and its expression.

Maintaining the organization's financial records is a business function of:

accounting.

Many reengineering projects do not achieve breakthrough gains in performance because:

organizational change is difficult to manage.

Market creators:

provide a digital environment where buyers and sellers can establish prices for products.

Microsoft excel is an example of

spreadsheet software

Microsoft word is an example or

word-processing sotware.

Net marketplaces:

are industry owned or operate as independent intermediaries between buyers and sellers.

Netflix's public announcement of a reward for a technology solution to its movie recommendation system is an example of:

not long-tail

Neural network applications in medicine, science, and business address problems in all of the following except.

Generalization.

NORA is a:

new data analysis technology that finds hidden connections between data in disparate sources.

Often in software negotiations, the software is placed in (

) in the event the software company declares bankruptcy. escrow.

One step in the systems integration process is to develop a policy on whether order, ______ systems will be supported and maintained.

Legacy.

One benefit of ERP systems is that they allow organizations to quickly from and break ______ with other companies.

Protocols

One of the difficulties of patent protection is:

The years of waiting to receive it.

Operations management as a discipline is directly relevant to three occupational categories

industrial production managers, operations analyst, and administrative service managers

Operational management typically makes which type of decisions?

Structured.

Order data for baseball tickets and bar code data are examples of:

raw input.

Organizations now must get a(n) _______ to collect and share individual's personal data.

approval

Output:

transfers processed information to the people who will use it or to the activities for which it will be used

Policies that determine which information technology will be used, when, and how are provided by:

IT standards services.

Poor business processes and unsupportive culture are examples of the ___dimensions of business problems

organizational

Promoting the organization's products or services is a responsibility of the __ function.

Sales and Marketing.

Psychological aspects play a significant role in the definition of quality for:

customers only

Purchasing computing power from a central computing service and pays only for the amount of computing power it uses, this is commonly referred to as:

utility computing.

P3P stands for:

Platform for Privacy Preferences.

Re-designing and automating business processes can be seen a double-edged sword because:

increases in efficiency may be accompanied by jobs losses.

Reducing the business process layers in a distribution channel is called:

disintermediation.

Running a java program on a computer requires

A java virtual machine to be installed on the computer

Second Life is an example of a

virtual world

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

TQM.

Selling the same goods to different targeted groups at different prices is called:

price discrimination.

Software applications that combine different online software applications are called:

mashups.

Software that manages the resources of the computer is called:

system software.

Software that organizes, manages, and processes business data, such as data concerned withinventory, customers, and vendors, is called:

Data Management Software

The "do anything anywhere" computing environment can:

blur the traditional boundaries between work and family time.

The (

) principle of ethics forces an organization to have proper controls for authorization and authentication. Accessibility.

The

principle of ethics makes organizations realize that they are not the ultimate owners of the information collects on individuals. Property.

The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology?

Interactivity.

The average number of tickets sold daily online is an example of:

meaningful information.

The business case for using grid computing involves all of the following except:

Centralized maintance

The biggest threat to privacy from ERP systems is from (

) activities. Data mining.

The components of a DSS are the

user interface, database, and software system,

The contracting of custom software development to outside firm is commonly referred to as:

outsourcing.

The effort required to locate a suitable product is called:

search costs.

The ethical issues surrounding the use of information technology include, privacy, accuracy, property, and ______ issues.

Accessibility

The Federal Trade Commission FIP principle of Notice/Awareness states that:

Web sites must disclose their information practices before collecting data.

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called:

management information systems.

The final step in the four-step model of business problem solving is:

Implementation

The first step in the four-step model of business problem solving is

identifying the problem

The five basic entities that make up any business are suppliers, customers, employees,products and services, and:

invoices and payments.

The first step in systems integration is to take inventory of the various IT ________ being used in the organization.

resources.

The four basic strategies a company can employ to deal with competitive forces are:

(1) Strengthen customer and supplier intimacy, (2) focus on market niche, (3) product differentiation, and (4) low-cost leadership.

The four key technical trends responsible for current ethical stresses related to information technology are (1) doubling of computer power every 18 months, (2) data analysis advances, (3) declining data storage costs, and (4) __________.

Advances in wireless networking.

The fundamental set of assumtions, values, and ways of doing things that has been accepted by most of companys members is called its

culture

The hardware and software used to transfer data in an organization is called:

networking and telecommunications technology.

The interactive multiuser operating system developed by bell laboratories in 1969 to be highly supportive of communications and networking is

Unix

The Internet raises the bargaining power of customers by:

making information available to everyone.

The greatest impact the Internet has had on globalization is lowering the cost of

entry to global-scale operations

The main challenge coming to Microsoft office software suite will be

web-based productivity software such as Google Apps

The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output is referred to as:

the law of diminishing returns.

The most sucessful solutions or methods for achieving a business objective are called:

best practices

The most widely used collaboration software tool used by very large firms is

Lotus

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:

survival

The owners of speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the

people dimension

The primary activities of a firm include:

Inbound lagistics, operations, outbound logistics, sales and marketing, and service

The primary storage technologies are

Storage networks, magnetic tape,magnetic disk, and optical disk

The principal liaison between the information systems groups and the rest of the organization is a/an

: Systems analyst

The reduction of errors to 3.4 defects per million opportunities is central to the concept of

: six sigma

The six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy ; improved decision-making; competitive advantage; operational excellence, and

Survial

The Strength of patent protection is that it:

puts the strength of law behind copyright.

The support activities of a firm include:

organization infrastructure, humand resources, technology, and procurement

the three activities in an information system that produce the information organizations use to control operations are

input, processing, and output

The three principal levels of hierarchies within a business organization are:

senior management, middle management, and operational management

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

E-business

The use of information systems because of necessity describes the business objective of

: Survival

The use of multiple computers linked by a communications network for processing is called:

distributed processing

The value chain model:

Helps a firm identify points at which information technology can most effectively to enhance its competitive position

These systems are designed to summarize and report on the company's basic operations

.management information systems

These systems are designed to support organization-wide process coordination and integration.

Enterprise applications

These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.

Decision-support systems

To analyze the direct and indirect costs and determine the actual cost of specific technology implementations, you would use.

total cost of ownership.

To what competitive force did the printed encyclopedia industry succumb?

products or services

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:

customer and supplier intimacy

Two categories of fourth-generation languages are:

Graphics language, application software package.

The __ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries:

Multinational

The ________ strategy is characterized by heavy centralization of corporate activities in the home country of origin

domestic exporter

The _____ is responsible for ensuring that company complies with existing data privacy laws

CPO

What is the most important benefit of an enterprise application?

Enabling business functions and departments to share information.

What is the foundation technology for Web services?

XML

What would be a reason for using a workstation rather than a personal computer?

When you need more powerful computational abilities

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a:

Market Niche Strategy

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating:

Synergies

Which competitive force best categorizes the threat Netflix posed to Blockbuster?

Substitute products and services

Which dimension of quality means that a decision should reflect a rational process?

coherence

Which industries did the first wave of e-commerce transform?

Air travel, books, music

Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials

Digital Millennium Copyright Act

Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?

Electronic meeting software

Which of the following illustrates the use of info system to achieve product differentiation?

A PC manufacturer's use of information systems in selling build-to-order PC's directly to customers

Which of the following illustrates the use of information systems to focus on market niche?

AutoNation's use of information systems to determine which models and options they are most likely to buy.

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

Chrysler Corporation's use of information systems to facilitate direct access from suppliers to production schedules.

Which of the following industries has the lowest barrier to entry?

Restaurant

Which of the following is a cross-functional business process?

fulfilling a customer order.

Which of the following is a device used to collect data directly form the environment for input into a computer system

Sensor

Which of the following is a type of optical disk storage?

CD-ROM

Which of the following is an example of a business using information systems to create new products And services?

Apple creation of ipod.

Which of the following is an example of a key force in a firm's broader, less immediate environment?

Economic trends

Which of the following statements is NOT true?

the impact of domestic IT outsourcing has been very disruptive to some regional areas of the US

Which of the following is not a benefit of implementing CAD systems:

reducing the time spent on benchmarking

Which of the following is not a type of output device?

Keyboard

Which of the following is not one of the competitive forces of Porter's model?

External Environment

Which of the following tools is not one of the most important 15 types of collaboration software tools?

Screen sharin?

Which of the following is not one of the five steps discussed in the chapter as a processfor analyzing an ethical issue?

Assign responsibility

Which of the following statements is NOT true about collaboration in a business setting?

Collaboration is many-to-many activity as opposed to a one-to-one or one-to-many activity.

Which of the following tools is not true about cloud computing?

It removes the concern about data and system security for business

Which of the following types of computer would you use to support a computer network?

Server

Which of the fallowing types of system could be used to enable different firms to work collaboratively on a product?

Extranet

Which of the following would not be considered part of the implementation phase of problem solving?

Evaluating a selection of software package for implementing a new business process.

Which technology allows a client and server to exchange small pieces of data behind the scene so that an entire web page does not have to be reloaded each time the user requests a change:

Ajax

Which type of information system would an intranet most easily adapted to:

KMS

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

MIS

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

MIS

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

DSS

You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

Extranet, to enable quick collaboration over the Internet , minimize the time spent communicating with the client, and minimize the amount of paperwork needed

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

Extranet

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?

An extranet with KMS capabilities

____ is the ability to offer individually tailored products or services using the same production resources as bulk production.

Mass Customization

______support making decisions that are unique, rapidly changing, and not easily specified in advance.

Decision-support systems

_______ systems are those in which each foreign unit designs its own unique information system

Decentralized

______ systems are those in which systems development and operation occur totally at the domestic home base.

Centralized

__________ systems integrate and share info form supplier, manufacturer, distributor, and customer logistics processes.

Supply-chain management

_____systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

CRM

______ typically develop a single information system, usually at the home base, and then replicate it around the world.

Franchisers

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A(n) _______ provides a visual dashboard of strategic information to top level management in real-time

DSS

A __________ is a collection of independent firms that use information
technology to coordinate their value chains to produce a product or service for a market
collectively

value web

A __________ is a senior manager who oversees the use of IT in the firm

CIO

A classic ethical dilemma is the hypothetical case of a man stealing from a grocery store in order to feed his starving family. If you used the Utilitarian Principle to evaluate this situation, you might argue that stealing the food is:

acceptable, because the higher value is the survival of the family.

A client computer networked to a server computer, with processing split between the two
types of machines, is called a

two-tiered client/server architecture

A colleague of yours frequently takes for his own personal use small amounts of office supplies, noting that the loss to the company is minimal. You counter that if everyone were to take the office supplies, the loss would no longer be minimal. Your rationale expresses which historical ethical principle?

Kant’s Categorical Imperative

A computerized system that performs and records the daily dealings necessary to conduct business is classified as a:

transaction-processing system

A DSS database is a collection of:

current or historical data from several applications or groups

A firm can exercise greater control over its suppliers by having

more suppliers.

A firm value chain is linked to the

suppliers, distributors and customers

A hierarchy

is a pyramid structure of rising authority and responsibility.

A high-speed network dedicated to storage that connects different kinds of storage devices, such as tape libraries and disk arrays so they can be shared by multiple servers best describes

SAN

A major criterion in deciding the most important perspectives of a business problem is:

usefulness

A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force:

new market entrants

A marketplace extended beyond traditional boundaries and removed from a temporal and geographic location is called a(n):

marketplace.

A side benefit of integration is that the organization is forced to _______ its hardware, software, and IT policies.

Upgrade.

A POS system, such as the one selected by Johnny’s Lunch in the chapter case study, falls into

TPS

A set of self-contained services that communicate with each other to create a working software application is called:

SOA.

A report generator is a type of

Fourth generation language

A set of self-contained services that communicate with each other to create a working software application is called

SOA

A software suite:

includes full-feature versions of application software bundled as a unit.

A substitute product of most concern for a cable TV distributor is:

Satellite TV

A third-party Net marketplace that connects many buyers and suppliers for spot purchasing is called a(n):

exchange.

A virtual company:

uses the capabilities of other companies without being physically tied to those companies

A widget is a

small software program that can be added to web pages or placed on the desktop.

A wiki is a type of:

Web site designed for collaborative writing and editing.

According to the (

), you should take the action that produces the least harm. Risk Aversion Principle.

According to your reading of the text, Procter & Gamble’s use of DSS illustrates the use of information system to implement which common business strategy?

Law-cost leadership.

Aging hardware and outdated software are examples of the ___dimension of business problems.

Technology

All of the following place strain on system capacity except for

Minimized response time for transaction processing

An example of a business using information systems for customer and supplier intimacy is:

JC Penny’s information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.

An example of a business using information systems to attain competitive advantage is

Toyota

An example of autonomic computing is

Virus protection software that runs and updates itself automatically

An example of raw data from a national chain of automobile stores would be:

1 Toyota Rav4 sold January 7, 2008 in Louisville, Kentucky -$28000

An individual’s right to privacy must be balanced with:

the public’s right to know

An industry-wide effort to develop systems that can configure, optimize, tune, and heal themselves when broken, and protect themselves from outside intruders and selfdestruction is called:

autonomic computing.

An information skill important for a marketing major would be:

an understanding of product management enterprise systems?

An information system can enable a company to focus on a market niche through:

Intensive customer data analysis

An information system can enhance core competencies by:

encoruaging the sharing of knowledge across business units

An intranet uses

internet technology within the boundaries of the firm

An organization that wants to connect its systems with its partners and suppliers needs to have a robust ( ) system in place.

ERP.

Any organization which collects personal information must follow a process on how this information is ________, used and shared

.collected

At the

level, ERP systems require organizations to focus on business processes rather than functions. logical.

At the physical level, systems integration means providing seamless connectivity between ( _ ) systems.

Heteroge neous

Automobile companies would implement a(n) ________ to allow Web site visitors to configure their desired car.

customer decision support(CDSS).

Assume you work for a package delivery service in a major metropolitan area, and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed:

identify the problem, design alternative solutions, choose the best solution, and then

Backward sensitivity analysis software is used for:

goal sseking

Based on your reading of the chapter case discussing the HSBC, which type of information system was used to establish the policies for lending subprime mortgages?

Model-driven DSS

Based on your reading of the chapter, e-commerce is:

Well entrenched as a form of modern commerce.

Because of an ERP system customers should be able to find out ________ the current status of their orders.

In real-time

Because of the high initial setup costs for the integrated system, particularly crucial to have a strong commitment from:

the consultants.

Because systems integration often involves sharing information across departments, this often creates ___ among the functional departments.

Better decisions.

Being able to approve a customer’s credit application on the spot is an example of how integrated systems can provider better:

support.

Benchmarking:

compares the efficiency and effectiveness of your business processes against strict standards

Business processes

include informal work practices.

Branding products is a bus.. function of:

marketing

Buying or selling goods over the Internet is called:

E-commerce

CAD workstations:

provide design engineers with precise, three-dimensional representations of their models.

Chicagocrim.org which combines google maps with crime data for the city of chicago is an example of

A mashup

Compared to digital markets, traditional markets have:

higher transaction costs

Compared to traditional goods, digital goods have:

lower marketing goods

Connecting geographically remote computers in a single network to create a "virtual supercomputer" is called:

Grid Computing

Converting raw data into a more meaningful form is called:

processing.

CVS refers to:

eyestrain related to computer display screen use.

Data management technology consist of

the software governing the organization of data on physical storage media

Data management technology consist of

the software governing the organization of data on physical storage media

Decision-support systems are often referred to as:

business intelligence systems.

Deciding whether to introduce a new product line is an example of a(n):

unstructured decision

Development and support services for a firms’ business systems are provided by:.

application software services.

Digital goods are goods that are:

delivered digitally.

Ebay is an example of:

B2C e-commerce

Electronic computers and related software programs are the technical foundation, the tools and materials, of:

modern information systems

Engineers and architects are examples of:

Knowledge workers

ERP systems come with built-in ____ for a variety of functions such as entering a customer order.

Processes.

ESS are specifically designed to serve the _______ level of the organization:

senior management

Estimating the number of direct goods to reorder falls into which category of decision-making?

Structured

European privacy protection is ________ than in the United States.

much more stringent

Executive support systems are information systems that support the

long-range planning activities of senior management.

Expert systems:

work in very limited domains.

Expertise and experience of organizational members that has not been formally documented best describes:

tacit knowledge.

Exposing an individual ads that are chosen and based on the recorded and analyzed online behavior of the individual is referred to as:

online profiling

Financial managers work directly with ______________ to ensure investments in information systems help achieve corporate goals.

senior managers

FIP principles are based on the notion of the:

privacy of the individual

Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:

organizational dimension.

GDSS are designed to:

implement structured methods for organizing and evaluation

Genetic algorithms:

develop solutions to particular problems using techniques such as fitness, crossover, and mutation

Globalization allows:

businesses to sell their products on a global scale.

Goods that are involved in the actual production process are referred to as:

direct goods.

Hershey’s ERP project failed initially because they failed to break their existing:

not cross functional

Hilton Hotels’ use of customer information software to identify the most profitable customers to direct services to is an example of using information system to:

Not strengthen customer intimacy, increase efficiency?

How are information systems used at the industry level to achieve strategic advantage?

By Building industry-wide, IT-supported consortia and symposia

Identify theft in the U.S. is:

declining

In a business environment, the focus of collaboration is to:

Accomplish the task at hand

In a hierarchical organization, the upper levels consist of:.

managerial, professional, and technical workers.

In a multi-tiered network:

the work of the entire network is balanced over several levels of servers

In a phenomenon called _____ , some argue that large numbers of people can make better decisions about a wide range of topics or products than a single person or even a small committees of experts.

the wisdom of crowds.

In choosing the best solution for a business problem, one of the most important considerations is

existing resources and skills

In co-location, a firm:

purchases and owns their web server but locates the server in the physical facility of a hosting service

In general, it is very difficult to hold software producers liable for their software products when those products are considered to be:

similar to books

In general, the biggest benefits of implementing an integrated system include action in inventory and ________ costs.

Personnel

In network economics, the value of a commercial software vendor’s software products:

increases as more people use them

In order to manage their relationship with outsourcer or technology service provider firms need a contract that includes a:

Service Level Agreement

In order to search for and retrieve knowledge objects in an enterprise content management system, the objects themselves must be:

tagged with a classification

In the context of ________ theory, the ERP system would not be allowed to share or collect consumer information unless the consumers were notified of this plan and only if this activity would result in a net benefit to the society.

Social contract

In the context of an ERP implementation, ________ theory would implement very few restrictions on using the information form this system to monitor employee performance or collect and share consumer information from the system.

Stockholder

In the information age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of:

property rights and obligations

Key forces in a business’s immediate environment include

regulations.

In the United States, m-commerce:

has become widely adopted.

In which of the following revenue models does a Web site charge a fee for access to some or all of its offerings on a continual, regular basis?

Subscription.

Immanuel Kant’s Categorical Imperative states that:

if an action is not right for everyone to take, it is not right for anyone to take.

Information density refers to the:

total amount and quantity of information available to all market participants.

Intellectual property can best be described as:

Intangible properties created by individuals or corporations

Intelligent techniques that parallel some aspects of the processing patterns of the biological brain best describes:

neural networks..

If there is a system failure or a major disaster it is crucial that a good (

) system for the integrated system be in place. Backup and recovery.

Legacy systems are still used because:

they are too expensive to redesign.

Legal and regulatory compliance is an example of which dimension of business problem?

People

Linux is:

an example of open-source software

Linux plays a major role in back office operations, with about

25%

"Look and feel" copyright infringement lawsuits are concerned with:

the distinction between an idea and its expression.

Maintaining the organization’s financial records is a business function of:

accounting.

Many reengineering projects do not achieve breakthrough gains in performance because:

organizational change is difficult to manage.

Market creators:

provide a digital environment where buyers and sellers can establish prices for products.

Microsoft excel is an example of

spreadsheet software

Microsoft word is an example or

word-processing sotware.

Net marketplaces:

are industry owned or operate as independent intermediaries between buyers and sellers.

Netflix’s public announcement of a reward for a technology solution to its movie recommendation system is an example of:

not long-tail

Neural network applications in medicine, science, and business address problems in all of the following except.

Generalization.

NORA is a:

new data analysis technology that finds hidden connections between data in disparate sources.

Often in software negotiations, the software is placed in (

) in the event the software company declares bankruptcy. escrow.

One step in the systems integration process is to develop a policy on whether order, ______ systems will be supported and maintained.

Legacy.

One benefit of ERP systems is that they allow organizations to quickly from and break ______ with other companies.

Protocols

One of the difficulties of patent protection is:

The years of waiting to receive it.

Operations management as a discipline is directly relevant to three occupational categories

industrial production managers, operations analyst, and administrative service managers

Operational management typically makes which type of decisions?

Structured.

Order data for baseball tickets and bar code data are examples of:

raw input.

Organizations now must get a(n) _______ to collect and share individual’s personal data.

approval

Output:

transfers processed information to the people who will use it or to the activities for which it will be used

Policies that determine which information technology will be used, when, and how are provided by:

IT standards services.

Poor business processes and unsupportive culture are examples of the ___dimensions of business problems

organizational

Promoting the organization’s products or services is a responsibility of the __ function.

Sales and Marketing.

Psychological aspects play a significant role in the definition of quality for:

customers only

Purchasing computing power from a central computing service and pays only for the amount of computing power it uses, this is commonly referred to as:

utility computing.

P3P stands for:

Platform for Privacy Preferences.

Re-designing and automating business processes can be seen a double-edged sword because:

increases in efficiency may be accompanied by jobs losses.

Reducing the business process layers in a distribution channel is called:

disintermediation.

Running a java program on a computer requires

A java virtual machine to be installed on the computer

Second Life is an example of a

virtual world

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

TQM.

Selling the same goods to different targeted groups at different prices is called:

price discrimination.

Software applications that combine different online software applications are called:

mashups.

Software that manages the resources of the computer is called:

system software.

Software that organizes, manages, and processes business data, such as data concerned withinventory, customers, and vendors, is called:

Data Management Software

The "do anything anywhere" computing environment can:

blur the traditional boundaries between work and family time.

The (

) principle of ethics forces an organization to have proper controls for authorization and authentication. Accessibility.

The

principle of ethics makes organizations realize that they are not the ultimate owners of the information collects on individuals. Property.

The act of engaging consumers in a dialog that dynamically adjusts the experience to the individual describes which dimension of e-commerce technology?

Interactivity.

The average number of tickets sold daily online is an example of:

meaningful information.

The business case for using grid computing involves all of the following except:

Centralized maintance

The biggest threat to privacy from ERP systems is from (

) activities. Data mining.

The components of a DSS are the

user interface, database, and software system,

The contracting of custom software development to outside firm is commonly referred to as:

outsourcing.

The effort required to locate a suitable product is called:

search costs.

The ethical issues surrounding the use of information technology include, privacy, accuracy, property, and ______ issues.

Accessibility

The Federal Trade Commission FIP principle of Notice/Awareness states that:

Web sites must disclose their information practices before collecting data.

The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called:

management information systems.

The final step in the four-step model of business problem solving is:

Implementation

The first step in the four-step model of business problem solving is

identifying the problem

The five basic entities that make up any business are suppliers, customers, employees,products and services, and:

invoices and payments.

The first step in systems integration is to take inventory of the various IT ________ being used in the organization.

resources.

The four basic strategies a company can employ to deal with competitive forces are:

(1) Strengthen customer and supplier intimacy, (2) focus on market niche, (3) product differentiation, and (4) low-cost leadership.

The four key technical trends responsible for current ethical stresses related to information technology are (1) doubling of computer power every 18 months, (2) data analysis advances, (3) declining data storage costs, and (4) __________.

Advances in wireless networking.

The fundamental set of assumtions, values, and ways of doing things that has been accepted by most of companys members is called its

culture

The hardware and software used to transfer data in an organization is called:

networking and telecommunications technology.

The interactive multiuser operating system developed by bell laboratories in 1969 to be highly supportive of communications and networking is

Unix

The Internet raises the bargaining power of customers by:

making information available to everyone.

The greatest impact the Internet has had on globalization is lowering the cost of

entry to global-scale operations

The main challenge coming to Microsoft office software suite will be

web-based productivity software such as Google Apps

The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output is referred to as:

the law of diminishing returns.

The most sucessful solutions or methods for achieving a business objective are called:

best practices

The most widely used collaboration software tool used by very large firms is

Lotus

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:

survival

The owners of speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the

people dimension

The primary activities of a firm include:

Inbound lagistics, operations, outbound logistics, sales and marketing, and service

The primary storage technologies are

Storage networks, magnetic tape,magnetic disk, and optical disk

The principal liaison between the information systems groups and the rest of the organization is a/an

: Systems analyst

The reduction of errors to 3.4 defects per million opportunities is central to the concept of

: six sigma

The six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy ; improved decision-making; competitive advantage; operational excellence, and

Survial

The Strength of patent protection is that it:

puts the strength of law behind copyright.

The support activities of a firm include:

organization infrastructure, humand resources, technology, and procurement

the three activities in an information system that produce the information organizations use to control operations are

input, processing, and output

The three principal levels of hierarchies within a business organization are:

senior management, middle management, and operational management

The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

E-business

The use of information systems because of necessity describes the business objective of

: Survival

The use of multiple computers linked by a communications network for processing is called:

distributed processing

The value chain model:

Helps a firm identify points at which information technology can most effectively to enhance its competitive position

These systems are designed to summarize and report on the company’s basic operations

.management information systems

These systems are designed to support organization-wide process coordination and integration.

Enterprise applications

These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.

Decision-support systems

To analyze the direct and indirect costs and determine the actual cost of specific technology implementations, you would use.

total cost of ownership.

To what competitive force did the printed encyclopedia industry succumb?

products or services

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:

customer and supplier intimacy

Two categories of fourth-generation languages are:

Graphics language, application software package.

The __ strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries:

Multinational

The ________ strategy is characterized by heavy centralization of corporate activities in the home country of origin

domestic exporter

The _____ is responsible for ensuring that company complies with existing data privacy laws

CPO

What is the most important benefit of an enterprise application?

Enabling business functions and departments to share information.

What is the foundation technology for Web services?

XML

What would be a reason for using a workstation rather than a personal computer?

When you need more powerful computational abilities

When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a:

Market Niche Strategy

When the output of some units can be used as inputs to other units, or if two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating:

Synergies

Which competitive force best categorizes the threat Netflix posed to Blockbuster?

Substitute products and services

Which dimension of quality means that a decision should reflect a rational process?

coherence

Which industries did the first wave of e-commerce transform?

Air travel, books, music

Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials

Digital Millennium Copyright Act

Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?

Electronic meeting software

Which of the following illustrates the use of info system to achieve product differentiation?

A PC manufacturer’s use of information systems in selling build-to-order PC’s directly to customers

Which of the following illustrates the use of information systems to focus on market niche?

AutoNation’s use of information systems to determine which models and options they are most likely to buy.

Which of the following illustrates the use of information systems to strengthen customer and supplier intimacy?

Chrysler Corporation’s use of information systems to facilitate direct access from suppliers to production schedules.

Which of the following industries has the lowest barrier to entry?

Restaurant

Which of the following is a cross-functional business process?

fulfilling a customer order.

Which of the following is a device used to collect data directly form the environment for input into a computer system

Sensor

Which of the following is a type of optical disk storage?

CD-ROM

Which of the following is an example of a business using information systems to create new products And services?

Apple creation of ipod.

Which of the following is an example of a key force in a firm’s broader, less immediate environment?

Economic trends

Which of the following statements is NOT true?

the impact of domestic IT outsourcing has been very disruptive to some regional areas of the US

Which of the following is not a benefit of implementing CAD systems:

reducing the time spent on benchmarking

Which of the following is not a type of output device?

Keyboard

Which of the following is not one of the competitive forces of Porter’s model?

External Environment

Which of the following tools is not one of the most important 15 types of collaboration software tools?

Screen sharin?

Which of the following is not one of the five steps discussed in the chapter as a processfor analyzing an ethical issue?

Assign responsibility

Which of the following statements is NOT true about collaboration in a business setting?

Collaboration is many-to-many activity as opposed to a one-to-one or one-to-many activity.

Which of the following tools is not true about cloud computing?

It removes the concern about data and system security for business

Which of the following types of computer would you use to support a computer network?

Server

Which of the fallowing types of system could be used to enable different firms to work collaboratively on a product?

Extranet

Which of the following would not be considered part of the implementation phase of problem solving?

Evaluating a selection of software package for implementing a new business process.

Which technology allows a client and server to exchange small pieces of data behind the scene so that an entire web page does not have to be reloaded each time the user requests a change:

Ajax

Which type of information system would an intranet most easily adapted to:

KMS

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

MIS

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

MIS

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

DSS

You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client’s existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company’s business processes and increase their profit margin?

Extranet, to enable quick collaboration over the Internet , minimize the time spent communicating with the client, and minimize the amount of paperwork needed

You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

Extranet

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client’s frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?

An extranet with KMS capabilities

____ is the ability to offer individually tailored products or services using the same production resources as bulk production.

Mass Customization

______support making decisions that are unique, rapidly changing, and not easily specified in advance.

Decision-support systems

_______ systems are those in which each foreign unit designs its own unique information system

Decentralized

______ systems are those in which systems development and operation occur totally at the domestic home base.

Centralized

__________ systems integrate and share info form supplier, manufacturer, distributor, and customer logistics processes.

Supply-chain management

_____systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

CRM

______ typically develop a single information system, usually at the home base, and then replicate it around the world.

Franchisers

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