IS 290 EXAM#3 Chapter 12

Which application’s primary business benefits include sales forecasts, sales strategies, and marketing campaigns?

CRM
All of these
ERP
SCM

CRM

Which of the following describes ERP systems?

ERP systems provide a foundation for collaboration between departments
All of these.
ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization’s performance.
ERP systems enable people in different business areas to communicate.

All of these

Which application’s primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?

SCM
CRM
All of these
ERP

ERP

Which application’s primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

ERP
CRM
SCM
All of these

SCM

Who are the primary users of SCM systems?

All of these
Sales, marketing, customer service
Customers, resellers, partners, suppliers, and distributors
Accounting, finance, logistics, and production

Customers, resellers, partners, suppliers, and distributors

Who are the primary users of ERP systems?

Customers, resellers, partners, suppliers, and distributors
Sales, marketing, customer service
Accounting, finance, logistics, and production
All of these

Accounting, finance, logistics, and production

Which application are employees most likely to use?

All of these
SCM
CRM
ERP

All of these

What is at the heart of any ERP system?

Database
Information
Employees
Customers

Database

What are several different types of software that sit in the middle of and provide connectivity between two or more software applications?

Middleware
All of these
Automated business process
Ebusiness infrastructure

Middleware

What are the primary business benefits of an ERP system?

All of these
Sales forecasts, sales strategies, and marketing campaigns.
Market demand, resource and capacity constraints, and real-time scheduling.
Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution.

Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution.

Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?

Sales.
CRM.
Accounting.
Human resources.

CRM

What represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors?

Automated business process
Middleware
Enterprise application integration middleware
Ebusiness infrastructure

Enterprise application integration middleware