Intro to Business Chapter 4

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Some critics of corporate social responsibility view spending money on CSR as:

stealing from investors

Ethical behavior at work is learned by:

Observing the actions of others.

Creating competition between employees within the corporation:

can encourage employees to deceive customers.

We describe charitable donations by corporations to nonprofit organizations as _________.

corporate philanthropy

Ethical dilemmas in business:

often force us to choose between equally unsatisfactory alternatives.

Companies are using _____________ to communicate their corporate social responsibility actions to their customers.

social media

Investors, today are realizing financial benefit by:

investing in companies who are committed to a better environment.

A payoff for socially conscious behavior is:

new and loyal customers.

One factor causing businesses to vigorously enforce ethical standards is the:

fear of negative publicity.

Following an ethics-based approach to decision making will normally lead to:

lower employee turnover.

When discussing moral and ethical issues, it is helpful to remember that ethical behavior begins with __________________.

each of us

The majority of CEOs blame unethical employee conduct on:

a failure of leadership to establish ethical standards.

An important source of public scrutiny is "watchdogs". These are:

these are socially conscious groups that make it their mission to measure the social responsibility levels of businesses, and provide consumers with their opinions about the level of corporate responsibility of various companies.

Many Americans define ethical behavior according to the situation in which they find themselves. This suggests that there may be situations where ________ to cheat, steal, or lie.

it might be OK

Which of the following is a characteristic of an effective ethics officer?

(S)he has a capacity to serve as a counselor and an investigator.

To improve America’s business ethics:

company leaders should adopt and support a corporate code of ethics.

Purposefully understating your firm’s income to avoid paying higher taxes is an example of:

Illegal behavior.

A(n) _______ -based ethics code emphasizes the prevention of unlawful behavior by increasing control and penalizing wrongdoers.


In recent years, progressive firms have embarked upon ___________, where they will commit company resources and expertise toward helping-out in emergency type situations.

corporate social initiatives

Corporate ________ covers issues such as setting minority hiring practices, manufacturing safe products, and minimizing pollution.


A recent study revealed that most Americans have:

few moral absolutes.

The first step when facing an ethical dilemma is to ask:

"Is it legal?"

Which of the following statements describes ethical behavior in the U.S.?

We can find common moral values that many Americans uphold, including respect for human life, self-control, honesty, integrity, and courage.

After developing a code of ethics, it should be communicated to:

everyone with whom the business has dealings.

The position a firm takes on issues that affect the corporation as well as society is known as its:

corporate policy.

A very critical last step in the process of establishing an ethics code is _________.


One problem with conducting a social audit is:

how to determine what should be measured and how to calculate the effect on society.

Determining what is involved for a firm to be socially responsible:

varies even among those who are interested in corporate responsibility. is easy.

In order to combat "Green Washing",

various organizations are offering consumer information on this topic.

Following an ethics-based approach to decision making will normally lead to higher:

trust and cooperation.

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