HR Management Final Study

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people with formally assigned roles who work together to achieve the organizations goals


the person responsible for accomplishing the organizations goals and who does so by managing the efforts of the organizations people

management process

the 5 basic functions: planning, organizing, staffing, leading, controlling


establishing goals and standards


giving each subordinate a specific task


determining what type of people you should hire


getting others to get the job done


setting standards such as sales quotas, quality standards, or production levels


the right to make decisions, direct others work, and give orders

Two types of authority

line authority and staff authority

line authority

authority exerted by an HR manager by directing the activities of the people in his or her own department and in services areas

staff authority

staff authority gives the manager the right to advise other managers or employees

line manager

manager authorized to direct the work of subordinates and is responsible for accomplishing the organizations tasks

staff manager

a manager who assists and advises line managers

Which function of the management process includes selecting employees, setting performance standards, and compensating employees?


Larry, a manager at a commercial real estate firm, has established a monthly sales quota for his sales team. Which basic function of management best describes Larry’s actions?


functional authority

the authority exerted by an hr manager as coordinator of personnel activities


tendency of firms to extend their sales, ownership, and /or manufacturing to new markets abroad

human capital

the knowledge, education, training, skills, and expertise of a firms workers

How have globalization and increased competition most likely affected human resource management?

HR managers need to focus on big picture issues to help firms achieve their strategic goals

Which of the following focuses on using centralized call centers and outside vendors as a way to provide specialized support in day-to-day HR activities?

transactional HR groups

Which was NOT a change in the economic and political philosophies that drove the globalization boom causing U.S. imports and exports to rise from $47 billion in 1960, to $562 billion in 1980, to about $4.7 trillion recently?

instability in the world labor market

Human resource managers generally exert ________ within the human resources department and ________ outside the human resources department.

line authority; staff authority

________ functions involve assisting and advising line managers, and they are the central aspect of a human resource manager’s job.


________ has affected how people work, and therefore on the skills and training today’s workers need.


According to experts, the primary hindrance to a firm’s productivity is its inability to ________.

acquire and maintain human capital

Which of the following does NOT participate in the issuance of uniform guidelines?

Better Business Bureau

Paul is a 49-year-old American of Anglo-Saxon descent. What legislation is most likely intended to protect Paul from discrimination?

Age Discrimination in Employment Act of 1967

Which of the following factors is NOT an acceptable basis for different pay for equal work under the Equal Pay Act of 1963?


When companies utilize ________, they take steps to eliminate the present effects of past discrimination.

affirmative action

Sanders Sporting Goods, an international sporting goods chain, is being sued for sexual harassment by a former Sanders employee. The plaintiff asserts that she was the victim of numerous unwanted sexual advances from a male co-worker. The woman claims that Sanders’ management condoned a hostile work environment and that the company is liable for the actions of the male employee.

All of the following are most likely relevant questions to address in this court case EXCEPT ________.

Does Sanders have a record of employees who claim disparate treatment in the work place?

Which of the following is used by lawyers in disparate impact cases to show intentional disparate treatment?

McDonnell-Douglas test

Which of the following would LEAST likely foster diversity in the workplace?

appointing a small group of minorities to high-profile positions

The ________ gives all persons the same right to make and enforce contracts and to benefit from the laws of the land.

Civil Rights Act of 1866

According to the Civil Rights Act of 1991, an employee who claims intentional discrimination can sue for all of the following EXCEPT ________.

substantive consolidation

Sanders Sporting Goods, an international sporting goods chain, is being sued for sexual harassment by a former Sanders employee. The plaintiff asserts that she was the victim of numerous unwanted sexual advances from a male co-worker. The woman claims that Sanders’ management condoned a hostile work environment and that the company is liable for the actions of the male employee.

Which of the following, if true, would best support the plaintiff’s argument that Sanders is liable for sexual harassment?

Sanders lacks a management response system for handling sexual harassment complaints

Which of the following refers to a process for assigning financial and nonfinancial goals to the HR management-related chain of activities required for achieving the company’s strategic aims and for monitoring results?

HR scorecard

According to the text, teams of empowered, engaged, and dedicated workers at GE serve as a(n) ________.

competitive advantage

MAX Computers manufactures affordable laptops and desktops at its factory in Arizona. MAX has experienced a moderate amount of financial success, but upper management wants the firm to grow at a faster rate and become a bigger player in the highly competitive computer market. The firm’s greatest problems relate to its employees. Employee turnover is highmost employees at MAX leave within two years or less of being hired. In addition, the rate of productivity among employees is not as high as executives would like. The vice president of human resources is considering moving MAX towards a high-performance work system.

Which of the following best supports the argument that MAX should move towards a high-performance work system?

Using advanced recruitment and hiring practices will allow MAX to improve employee productivity

________ defines the nature of the company’s business in terms of the markets in which it will compete and the ways it will differentiate itself from its competitors.

Strategic planning

The use of human resource metrics is essential for ________.

evidence-based management

Which of the following best explains the increased success of mergers and acquisitions over the last decade?

consistent involvement of human resource management

All of the following are steps involved in the strategic management process EXCEPT ________.

offshoring low-AACSB jobs

strategic hr management

formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve its strategic aims

Sweet Leaf Tea, a Texas-based maker of bottled iced tea, is a small but fast-growing firm that has gained a loyal following for its use of fresh, organic ingredients in its beverages. Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup, Sweet Leaf refused because of the company’s mission to provide a high-quality, organic beverage to consumers. The 11-year old company has 50 employees, and its products are available in 30% of the U.S. market. Sweet Leaf Tea recently received multi-million dollar investments which will enable the business to expand its national presence.

Which of the following, if true, best supports the idea that Sweet Leaf Tea has implemented a competitive strategy of differentiation?

Loyal customers of Sweet Leaf Tea seek products that are USDA certified organic despite the associated higher costs.

The ________ of the California Energy Commission indicates that the organization assesses and acts through public and private partnerships to improve energy systems that promote a strong economy and a healthy environment.

mission statement

The sales director at WebMD is calculating annual sales revenue targets and the number of new medical-related content providers that the firm needs to maintain a competitive advantage. In which step of the strategic management process is the sales director involved?

translating a mission into strategic goals

During the job analysis process, it is most important to ________ before collecting data about specific job duties and working conditions.

select a sample of similar jobs to analyze

According to the ADA, job duties that employees must be able to perform, with or without reasonable accommodation, are called ________.

essential job functions

According to the ________, an individual must have the requisite skills, educational background, and experience to perform a job’s essential functions.


A(n) ________ is used to collect quantifiable data concerning the duties and responsibilities of various jobs.

position analysis questionnaire

Jerome, a manager at an electronics company, needs to gather job analysis information from a large number of employees who perform similar work. Which of the following would be most appropriate for Jerome?

holding a group interview with a supervisor

Joaquin records every activity in which he participates at work along with the time it takes him to complete each activity. Which of the following approaches to job analysis data collection is most likely being used at Joaquin’s workplace?


According to research, each of the following work behaviors is considered important in all jobs EXCEPT ________.


Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job analysis. What should be Jennifer’s first step in the process?

deciding how the gathered information will be used

All of the following requirements are typically addressed in job specifications EXCEPT ________.

working conditions

Who argued that the best way to motivate workers is to build opportunities for challenge and achievement into their jobs via job enrichment?

Frederick Herzberg

________ are special employment agencies retained by employers to seek out top management talent for their clients.

Executive recruiters

Qualifications inventories can be tracked and maintained by using all of the following EXCEPT a ________.

ratio analysis matrix

What is the typical compensation structure for on-demand recruiting services?

hourly rate

Which of the following terms refers to studying a firm’s past employment needs over a period of years to predict future needs?

trend analysis

Kate works as a nurse on temporary assignment for hospitals throughout the region on an as-needed basis. Kate is most likely ________.

working as a contingent worker

Which employment field is especially effective at workforce planning?

electrical utilities

A trend analysis is limited in its usefulness because it ________.

overlooks changes in workforce demographics

Which of the following is a primary goal of college recruiters?

attracting good candidates

Which of the following contains data regarding employees’ education, career development, and special skills and is used by managers when selecting inside candidates for promotion?

qualifications inventories

Newton Building Supplies hopes to generate an extra $4 million in sales next year. A salesperson traditionally generates $800,000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire?


Which of the following methods for gathering background information about a job applicant is NOT recommended because of potential legal violations?

searching social networking sites for posted information about the applicant

Which personality characteristic refers to the disposition to be imaginative, nonconforming, and unconventional?

openness to experience

For an employer to administer a polygraph exam during an ongoing investigation of theft, an employer must do all of the following EXCEPT ________.

subject all employees with access to the property in question to the same polygraph examination as the accused employee

Blue Bay Hotels is in the process of modifying the assessment methods the company uses to hire new employees. In the past, the hotel chain has been accused by minority organizations of violating EEO laws in its hiring practices. Which of the following applicant assessment methods would most likely have the LEAST adverse impact on minorities?

work sampling technique

Carl recently participated in a selection test for a position at Northern Aeronautics. The test measured Carl’s finger dexterity and reaction time, so it was most likely a ________ test.

motor ability

If a person scores a 78 on a test on one day and scores a 79 when retested on another day, you would most likely conclude that this test is ________.


Carter Vacuums needs to hire 20 new employees to fill positions at its manufacturing facility. The HR department wants to minimize the costs related to screening applicants but also wants the assessment method to be highly valid to the specific jobs. Which of the following would be the best choice for Carter Vacuums?

cognitive ability tests

Which of the following personality dimensions represents a tendency to exhibit poor emotional adjustment and experience negative effects such as anxiety, insecurity, and hostility?


Which of the following measures reliability by administering two different yet comparable tests and then comparing the two test scores?

equivalent form estimate

For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm’s success depends upon the success of each franchise. In the past, each individual franchise owner determined the best method for screening applicants. However, as the firm grows, Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests.

Which of the following questions is most relevant to Golden Creamery’s decision to implement preemployment testing for all franchises?

How will Golden Creamery ensure the confidentiality of an applicant’s test results?

The primary purpose of conducting a stress interview is to determine ________.

how an applicant handles criticism

Which of the following refers to an error of judgment on the part of the interviewer due to interviewing one or more very good or very bad candidates just before the interview in question?

contrast error

What type of interview would most likely include the following: "It must be difficult to leave a company after such strong accusations of unethical behavior. Tell me about that"?


What is the type of interview which lists the questions ahead of time?

structured interviews

George Reyes has recently been hired as the vice president of marketing at Great Toys, a mid-size firm that specializes in classic wooden toys. The CEO of Great Toys wants to expand the firm’s presence in the toy market, which is highly competitive. As a result, the marketing department’s budget has been significantly increased. George plans to use some of the additional funds to hire a new media planner. George is considering the idea of conducting a structured situational interview in the hiring process.

Which of the following most likely undermines the argument that George should use a structured situational interview to hire a media planner?

George and the HR manager lack the time required to participate in a lengthy interview process

Which of the following best explains why an increasing number of firms use the Internet to conduct prescreening interviews?

reduced recruitment budgets

Which of the following is recommended advice for conducting an effective interview?

ask the candidate for specific examples

What is the best way to avoid most interview errors?

use a structured interviewing format

A manager who begins an interview by asking the applicant about the weather is most likely attempting to ________.

put the candidate at ease

What is the first step in conducting an effective interview?

studying the job description

James, an HR manager, is currently identifying the specific knowledge and skills required for a telemarketing position at Newman Enterprises. James is most likely involved in which of the following?

task analysis

All of the following are characteristics of most interactive training programs, such as simulations, EXCEPT ________.

increased learning time

The process of verifying that there is a performance deficiency and determining if such deficiencies should be corrected through training or through some other means is called ________.

performance analysis

________ is a special approach to organizational change in which the employees formulate the change that’s required and implement it.

Organizational development

_______ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.

Diversity training

All of the following are types of on-the-job training EXCEPT ________.

programmed learning

What is the first step in the ADDIE training process?

analyzing the training need

Which of the following best describes the first step in a performance analysis?

comparing a person’s actual performance to the ideal performance

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called ________.

management development

Which of the following consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements?

task analysis record form

Nick supervises a team of data entry specialists. Lately, productivity has been down, and Nick believes his subordinates are not working as efficiently as possible. Which of the following tools would provide Nick with daily information about each employee’s rate, accuracy, and time spent entering data?

electronic performance monitoring system

Which of the following terms refers to an appraisal that is too open to interpretation?

unclear standards

Which of the following best describes a behaviorally anchored rating scale?

combination of narrative critical incidents and quantified performance scales

Which of the following terms refers to a performance appraisal based on surveys from peers, supervisors, subordinates, and customers?

360-degree feedback

Which of the following is NOT one of the recommended guidelines for setting effective employee goals?

administering consequences for failure to meet goals

Which of the following is a performance appraisal problem that occurs when a supervisor’s rating of a subordinate on one trait biases the rating of that person on other traits?

halo effect

Which of the following is one of the primary complaints regarding the use of the forced distribution method for performance appraisals?

harm to employee morale

Stephanie manages the accounting department at an advertising agency. She needs to conduct performance appraisals for the eight employees in her department. Stephanie wants a performance appraisal tool that is highly accurate, ranks employees, and uses critical incidents to help explain ratings to appraisees. Which performance appraisal tool is best suited for Stephanie?

behaviorally anchored rating scale

The first step in developing a behaviorally anchored rating scale is to ________.

generate critical incidents

Which performance appraisal tools require a supervisor to maintain a log of positive and negative examples of a subordinate’s work-related behavior?

critical incident

Poor attendance and voluntary turnover are most likely characteristics of ________.

decreasing employee engagement

All of the following are characteristic of a formal promotion process EXCEPT ________.

promotions are based on unpublished requirements

Which of the following statements most likely suggests that an employee is engaged?

"I work with intensity."

Robin, the HR manager at Rightway Enterprises, believes that job withdrawal has become a significant problem at the firm. Robin most likely came to this conclusion after observing all of the following employee behaviors EXCEPT ________.

frequent vacation time requests

As an employer, what is the primary benefit of cutting a high turnover rate?

saving money

According to surveys, high levels of employee engagement are LEAST frequently associated with ________.

fewer repeat customers

What is the first step in retaining employees?

selecting the right workers

Miranda wants to make partner at her law firm. However, she is worried because 70-hour work weeks are the norm for someone striving to make partner. Miranda wants to be fair to her family as well as excel at work. The best way for the law firm to address this problem is by ________.

offering a flexible career track that allows Miranda to periodically reduce her work load

Based on research studies, which of the following is most likely a true statement about mentoring programs?

Traditional mentoring programs are more effective for male than for female employees.

________ refers to being psychologically involved in, connected to, and committed to getting one’s job done.


For over 40 years, Golden Creamery has been mixing up fresh, gourmet ice cream for customers. The company originated in Dallas and now boasts stores in 35 states. The business has primarily expanded by selling franchises to qualified candidates. Golden Creamery executives realize that the firm’s success depends upon the success of each franchise. In the past, each individual franchise owner determined the best method for screening applicants. However, as the firm grows, Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests.

Which of the following questions is most relevant to Golden Creamery’s decision to implement preemployment testing for all franchises?

How will Golden Creamery ensure the confidentiality of an applicant’s test results?

According to experts known as human lie detectors, which of the following characteristics most likely indicates that a job candidate is being deceptive?

irregular breathing

Demonstrating the content validity of a test can be best accomplished by showing that ________.

conditions under which the test is administered resemble the work situation

Marion Franklin is the CEO of a local real estate company, Action Realty. The community has seen an increase in population over the last two years, and new neighborhoods are being built as a result. Marion’s staff of realtors is very busy, and Marion needs to hire a new agent. Although Marion has hired agents in the past, they have not always turned out to be as successful as she had hoped. Marion is considering using the streamlined interview process to hire a new real estate agent.

Which of the following questions would be most relevant for Marion to ask if she wants an employee with extensive knowledge in real estate?

What are the loan options you would suggest for first-time home buyers?

Antone is applying for a job with Boscom Manufacturing as a chemical engineer. During the interview, Antone is asked the following question:"How does extreme heat affect hydrochloric acid?" The interviewer is most likely trying to assess Antone’s ________.


What type of interview would most likely include the statement, "Tell me about a time when you worked successfully in a team environment"?


Which of the following would most likely increase candidate-order errors?

recruiting pressure

Which of the following is most likely NOT measured when evaluating a training program?

overall organizational productivity

Which of the following is a systematic method for teaching job skills that involves presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers?

programmed learning

What is the primary purpose of implementing a cross training program at a firm?

facilitating flexible job assignments

Which of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet?


You are conducting an appraisal interview with an employee whose performance is satisfactory but for whom promotion is not possible. Which incentive listed below would most likely be the LEAST effective option for maintaining satisfactory performance in this situation?

professional development

Which of the following best depicts how information technology supports performance management?

tracking team performance with digital dashboards

Employee performance appraisals are conducted by all of the following EXCEPT ________.


A manager who frequently reminds employees how their efforts contribute to accomplishing the company’s goals will most likely ________.

boost employee engagement

Orion Enterprises wants to provide employees with a Web-based library of career development materials, as well as individual career coaches and career workshops. Which term best describes the program that Orion plans to offer?

career center

Which of the following terms refers to advancements to positions of increased responsibility?


Which of the following would most likely increase employee commitment?

establish a career development program

Which of the following sets basic labor standards for employees working on any government contract that amounts to more than $10,000?

Walsh-Healey Public Contract

Homelife, a national chain of high-end furniture stores, employs nearly 800 workers. In the past few years, the company’s market share has dropped significantly, and employee turnover has increased. Upper management is considering the implementation of a new compensation policy in its efforts to turn the company around. Historically, the company has paid all employees similarly with some variation for seniority but no distinction between high and low performers.

Which of the following questions is LEAST relevant to Homelife’s decision to develop an aligned reward strategy?

What are the results of Homelife employee salary surveys in regards to wage satisfaction?

Which of the following is LEAST likely a benefit of using competency based pay?

developing an efficient and legally defensible wage curve

Trevor, a sales manager at IBM, recently learned that an IBM human resources manager with comparable responsibilities and spans of control earns a higher salary than Trevor. Which form of equity is of most concern to Trevor?


When hired by Delmar Designs, Shane agreed to forego 6% of his normal pay if he didn’t meet his goals in return for a 12% bonus if he exceeded his goals. In which type of plan does Shane most likely participate?

earnings-at-risk pay plan

Research indicates that employee stock ownership plans most likely ________.

increase employee commitment and motivation

The employees at DataMax participate in a profit-sharing plan. DataMax distributes 15% of its profits as profit shares to employees at regular intervals. Which of the following is most likely used at DataMax?

current profit-sharing

According to Vroom’s theory, when managers design incentive plans they should do all of the following EXCEPT ________.

focus on behavior modification methods

Elizabeth works at an auto manufacturing firm that recently shut down for five weeks to change machinery. However, during the shutdown, Elizabeth was able to maintain her standard of living because of the firm’s ________.

supplemental unemployment benefits

When an employer makes all of the contributions to the pension plan, the pension plan is classified as ________.


Which of the following requires that most private employers continue to make health benefits available to terminated or retired employees and their families for a period of time?


________ seek to enable employees to balance their job and family responsibilities


Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech’s top executives are evaluating the firm’s hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment.

Health-Tech’s HR department has devised a brief ethics test for employees to use when determining if their actions match Health-Tech’s code of conduct. Which of the following questions is LEAST likely to be included on the ethics test?

Would I perform this action if I worked for a Health-Tech competitor?

Which type of bullying involves using the Internet, mobile phones, or other digital technologies to harm others?

cyber bullying

Which of the following terms refers to discipline without punishment?

nonpunitive discipline

All of the following are typical results of fair disciplinary procedures EXCEPT ________,

improved arbitration scheduling

All of the following are examples of mandatory bargaining items EXCEPT ________.

indemnity bonds

Which of the following is a union organizing tactic by which union members are placed on nonunion job sites?

union salting

Which of the following best defines the preferential shop form of union security?

A company gives hiring advantages to union members

________ is the process of legally terminating a union’s right to represent employees.


The mail room at Citibank uses special scanners to check the safety of incoming mail. This is most likely an example of ________.

mechanical security

According to OSHA standards, which of the following substances has the lowest permissible exposure limit?


Which of the following is NOT a method of minimizing workplace accidents?

paying better wages

Which of the following is a personal factor that can lead to stress?

family life

Under OSHA, employers with ________ or more employees must maintain records of and report occupational injuries and occupational illnesses.


Which government agency enforces the standards set out in the Occupational Safety and Health Act?

Department of Labor

In January 2009, Walmart acquired a controlling interest in Chile’s leading food retailer. Since then, Walmart has opened the first environmentally friendly supermarket in Chile that uses energy efficient technology throughout the store. Walmart is planning to open additional stores in Chile over the next five years. Walmart’s top executives are considering the idea of transferring U.S. managers to Chile to oversee the construction and establishment of the new stores.

Which of the following, if true, best supports the argument of using expatriates to establish the new Walmart stores in Chile?

Local candidates with the necessary managerial experience are difficult to find in Chile.

Which of the following was determined by a study of six international firms that have successfully established global HR systems?

Firms should develop HR systems that are universally acceptable and that can be effectively implemented in any location.

The most common reason that an expatriate fails at an international assignment is ________.

family pressures

What is the first step in establishing a global pay system?

developing strategic goals

________ are financial payments over and above regular base pay.

foreign service premiums

Which of the following is NOT one of the main components of a global mind-set?

language capital

Mercedes sent a team of executives from Germany to oversee the start-up of its U.S. operations. Which of the following terms best describes the values of Mercedes’ top executives?


David owns a small architecture firm with 75 employees. He wants to use a PEO to handle his firm’s HR activities. David is in the process of investigating Assure Group, a PEO. Which of the following undermines the argument that David should use Assure Group?

Assure lacks a clear credit history due to a recent corporate name change

Which of the following is NOT an aspect of the OSHA Sharp program?

Employers receive visits from inspectors after every workers’ compensation claim is filed.

All of the following are options for small businesses looking for online training programs to improve their employees’ skills EXCEPT ________.

Equal Employment Opportunity Commission

The owner of A-1 Construction paid more in workers’ compensation costs than salaries last year. Which of the following would most likely help the owner of A-1 Construction?

requesting a consultation with an OSHA safety expert

A human resources information system helps managers make effective decisions by ________.

regularly generating standardized, summarized reports

Small business owners can use O*NET when they need help with ________.

writing job descriptions

Which of the following terms refers to the interrelated people, data, technology, and organizational procedures a firm uses to collect, process, store, and disseminate information?

information system

Title VII of the 1964 Civil Rights Act

states an employer cannot discriminate on the basis of race, color, religion, sex, or national origin with respect to employment

Who does Title VII cover?

Bars discrimination on the part of most employers including all public or private employers of 15 or more persons and most labor unions

Equal Employment Opportunity Commission

created by Title VII, empowered to investigate job discrimination complaints and sue on behalf of compainants

affirmative action

to ensure employment opportunities for whose who may have suffered past discrimination

Office of Federal Contract Compliance Programs

implements executive orders and ensures compliance of federal contractors

Equal Pay Act of 1963

act requiring equal pay for equal work, regardless of sex

Age Discrimination in Employment Act of 1967

made it unlawful to discriminate against employees or applicants who are between 40 and 65 years of age.

Vocational Rehabilitation Act of 1973

requires employers with federal contracts of more than $2500 to take affirmative action in employing handicapped persons.

Pregnancy Discrimination Act of 1978

prohibits using pregnancy, childbirth, or related medical conditions to discriminate in hiring, promotion, suspension, or discharge, or in any term or condition of employment.

Uniform guidelines

guidelines issued by federal agencies charged with ensuring compliance with equal employment federal legislation explaining recommended employer procedures in detail.

protected class

persons such as minorities and women protected by equal opportunity laws

Civil Rights Act of 1991
CRA 1991

the act places the burden of proof back on employers and permits compensatory and punitive damages

Americans with Disabilities Act

act requiring employers to make reasonable accommodations for disabled employees; it prohibits discrimination against disabled persons. prohibits employers with 15 or more workers from discriminating against qualified individuals with disabilities

Uniformed Services Employment and Reemployment Rights Act

employers are required to reinstate employees returning from military leave to positions comparable to those they had before leaving

sexual harassment

harassment on the basis of sex that has the purpose or effect of substantially interfering with a person’s work performance or creating an intimidating, hostile, or offensive work environment

Federal Violence Against Women Act of 1994

act that provides that a person who commits a crime of violence motivated by gender and thus deprives another shall be liable to the party injured

strategic plan

company’s plan for how it will match its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage


course of action the company can pursue to achieve its strategic aims

strategic management

process of identifying and executing the organizations strategic plan by matching capabilities with demands of its environment

mission statement

summarizes the answer to the question, "what business are we in?"

3 types of strategic planning

corporate-level strategy, competitive strategy, functional strategy

corporate-level strategy

identifies the portfolio of businesses that comprise the company and the ways in which these businesses relate to each other

competitive strategy

identifies how to build and strengthen the business unit’s long-term competitive position in the marketplace

functional strategy

identify what each department must do to help the business accomplish its strategic goals

strategic human resource management

formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve its strategic aims

basic idea of strategic human resource management

1. what are our strategic goals or aims 2. what employee behaviors and skills do we need to achieve our strategic aims? 3. what HR policies and practices will enable us to produce the necessary employee behaviors and skills?

strategic map

summarizes how each department’s performance contributes to achieving the company’s overall strategic goals

digital dashboard

presents the manager with desktop graphs and charts showing a computerized picture of how the company is doing on all metrics from the HR scorecard process

3 important strategic HR tools

strategy map, hr scorecard, digital dashboard

strategy based metrics

metrics that specifically focus on measuring the activities that contribute to achieving a company’s strategic aims

job analysis

the procedure for determining the duties and skill requirements of a job and the kind of person who should be hired for it

jobs description

written statement of what the worker does, how they do it and what the jobs working conditions are

job specification

lists the knowledge, abilities and skills required to perform the job

competency-based job analysis

describing the job in terms of measurable, observable, behavioral competencies that an employee doing the job must exhibit to do the job well

trend analysis

study of a firms past employment needs over a period of years to predict future needs

ration analysis

forecasting technique for determining future staff needs by using ratios between

recruiting yield pyramid

historical arithmetic relationships between recruitment leads and invitees, invitees and interviews, interviews and offers made and offers made and offers accepted

internal comparison estimate

compare the test takers answers to certain questions no the test with his or her answers to a separate set of questions on the same test aimed at measuring the same thing.


analyze, design, develop, implement, evaluate

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