HFT1000 Florsheim UCF Final Review (Quiz answers throughout semester)

True or False: Total quality management​ (TQM) generally leads to increases in costs.

False

True or False: ​Disney's mission statement is​ "We create​ service."

False

Which of the following situations is considered a moment of​ truth?

A. When a banquet is planned
B. When an auditor balances an account
C. When a chef inspects a kitchen
D. When a server takes an order

D. When a server takes an order

Which of the following is a characteristic of the products and services offered by the hospitality​ industry?

A. Guests can own and test the services provided to them.
B. The services offered to guests are tangible in nature.
C. The products are homogenous as all the​ guests' needs are the same.
D. Guests' inputs are required for producing the products.

D. Guests' inputs are required for producing the products.

True or False: There are very few professions in the hospitality and tourism industry.

False

Which of the following is true of total quality management​ (TQM)?

A. This process prefers the term​ "customers" over the term​ "guests."
B. It discourages employees from making their own decisions.
C. It focuses on detection of errors in service.
D. It empowers all level of employees to establish guest service expectations.

D. It empowers all level of employees to establish guest service expectations.

True or False: The hospitality industry suffers from perishability of products.

True

Which of the following is an approach of​ Disney's service?

A. Disney looks at business from the​ guests' perspective.
B. Disney views itself as an organization without an inventory.
C. Disney aims to provide an unchanging experience.
D. Disney views guests as cast​ members, not customers.

A. Disney looks at business from the​ guests' perspective.

Which of the following characteristics interrelates the tourism and hospitality​ industry?

A. Its rate of growth is very slow.
B. It has limited professional opportunities.
C. The industry includes careers in theme parks and casinos.
D. The industry has very few opportunities for advancement.

C. The industry includes careers in theme parks and casinos.

True or False: In the context of​ service, internal customers are the employees who work in the front of the house.

True

​________ refers to visits to a country by nonresidents of that country.

A. Inbound international tourism
B. Internal tourism
C. National tourism
D. Outbound international tourism

A. Inbound international tourism

True or False: Tourism is an easy way of gaining a balance of trade with other nations.

True

True or False: The Airlines Reporting Corporation​ (ARC) is the​ world's largest travel trade association.

False

True or False: The​ long-term prospects for tourism are poor because of the increasing terrorist attacks.

False

True or False: In a tourist​ country, the living conditions of the local people are adversely affected by tourists.

False

Which of the following statements is true of​ long-term prospects for​ tourism?

A. The pace of tourism's growth until 2000 was lower than the WTO's forecast but was compensated by the growth in the next 14 years.
B. The WTO believes that the underlying structural trends of its forecast have not changed significantly
C. For the last 15 years the evolution of tourism has been regular
D. By the year 2020 the region with the most tourist arrivals will be the middle east

B. The WTO believes that the underlying structural trends of its forecast have not changed significantly

True or False: The​ hub-and-spoke system of air travel increases losses for airlines.

False

The purpose of the​ ________ is to facilitate the movement of people and goods via a network of air routes.

A. International Civil Aviation Organization​ (ICAO)
B. United Nations Development Program​ (UNDP)
C. International Air Transportation Association​ (IATA)
D. Pacific Area Travel Association​ (PATA)

C. International Air Transportation Association​ (IATA)

True or False: The convention and visitors bureau​ (CVBs) is the main body for the promotion and development of tourism in the United States.

False

________ generates the majority of its revenues by business travel through corporate accounts.

A. JP Morgan Chase​ & Co.
B. American Express Travel Services
C. State Offices of Tourism
D. World Bank

B. American Express Travel Services

Which of the following statements is true of different methods of tourist​ travel?

A. The​ hub-and-spoke system decreases passenger loads from small cities.

B. Development of railroads in the early 19th century made travel sufficiently inexpensive and comfortable for the masses.

C. The train is the most convenient form of transportation for short distances and led to the development of motels.

D. Automobiles are the most convenient forms of transportation for long distances.

B. Development of railroads in the early 19th century made travel sufficiently inexpensive and comfortable for the masses.

In the context of economic impact of​ tourism, which of the following is true of the multiplier​ effect?

A. Recycling of money occurs when​ tourism-related businesses purchase local goods.
B. The local economy is adversely affected when tourists spend money on locally produced goods.
C. Leakage occurs when tourists spend money in a foreign market.
D. Most developed economies have a multiplier effect below one.

A. Recycling of money occurs when​ tourism-related businesses purchase local goods.

True or False: The multiplier effect refers to the recycling of​ tourists' money by other businesses.

True

Which of the following factors has contributed to the increase in employment opportunities in the tourism​ industry?

A. Degradation of environmental conditions
B. Better living conditions of the local people in developing countries
C. Migration of people from rural to urban areas in developing countries
D. The opening of borders

D. The opening of borders

True or False: Tourism leaves both positive and negative impacts on communities.

True

True or False: Governments minimize the environmental impact of tourism by refusing to expand access to destinations.

True

True or False: Tourist visits​ "motivated wholly or in part by interest in the​ historical, artistic,​ scientific, or​ lifestyle/heritage offerings of a​ community, region,​ group, or​ institution" are called heritage tourism.

False

Which of the following statements is true of the social and cultural impact of​ tourism?

A. World tourism organizations recognize that tourism generally leads to international conflicts.
B. In all religious​ countries, tourism enhances international understanding.
C. Political stability determines the desirability of a travel destination.
D. Tourism inevitably leaves positive social and cultural impact on communities.

C. Political stability determines the desirability of a travel destination.

Which of the following is a difference between leisure travel and business​ travel?

A. Leisure travelers are​ older, whereas business travelers are younger than leisure travelers.
B. Leisure travelers travel in small​ groups, whereas business travelers travel in large groups.
C. Leisure travel is forecast to​ decrease, whereas business travel is forecast to increase.
D. Leisure travelers tend to stay at their travel destination for shorter durations than business travelers.

A. Leisure travelers are​ older, whereas business travelers are younger than leisure travelers.

Which of the following statements is true of​ ecotourism?

A. Ecotourism projects that are developed on a large scale are easier to control.
B. Ecotourism focuses on providing tourists with new knowledge about a certain natural area and its culture.
C. Most ecotourism destinations are found in developed countries with cities that are popular for trade and commerce.
D. In​ ecotourism, the visitors prefer destinations that have a culture that is identical to that of their home country.

B. Ecotourism focuses on providing tourists with new knowledge about a certain natural area and its culture.

True or False: Travel literature and films present an accurate picture of vacation destinations.

False

Which of the following statements is true about heritage​ tourism?

A. Heritage tourism is on the rise in the United States as travelers seek homogenized experiences.
B. Local cuisine is a cultural resource with a lot of drawing power.
C. Local economies are more likely to benefit from preservation activities when they are unrelated to tourism.
D. Successful heritage tourism programs are disassociated from their local environments.

B. Local cuisine is a cultural resource with a lot of drawing power.

True or False: In developing​ countries, once political stability has been​ sustained, hotel development quickly follows as part of an overall economic and social progression.

True

In the context of the most unusual​ hotels, the​ ________ provides guests with a space of about 7 feet by 7 feet that contains a bed and television.

A. Ice Hotel in Sweden
B. Oriental Hotel in Thailand
C. Capsule Hotel in Japan
D. Treetops Hotel in Kenya

C. Capsule Hotel in Japan

True or False: The guests of hotels nestled in the Himalayan Mountains usually suffer from​ nausea, headaches, or sleeplessness.

True

In the context of the Green Partnership​ program, which of the following is considered one of​ Fairmont's project?

A. To provide​ varied, quality menus that are served in an​ attractive, attentive manner
B. To minimize the impact on the environment by making improvements in waste management and water conservation
C. To have average roadside​ appeal, with some landscaping and a noticeable enhancement in interior decor
D. To participate in volume discounts for purchasing​ furnishings, fixtures, and equipment

B. To minimize the impact on the environment by making improvements in waste management and water conservation

The​ ________ rates hotels by the diamond award.

A. Travel Industry of America​ (TIA)
B. United Nations World Tourism Organization​ (UNWTO)
C. American Automobile Association​ (AAA)
D. Mobile Travel Guide

C. American Automobile Association​ (AAA)

True or False: A true bed and breakfast inn is an accommodation with the​ owner, who lives on the premises or​ nearby, providing a​ clean, attractive accommodation and breakfast.

True

Which of the following is a benefit of franchising to the franchise​ company?

A. Low​ fees, both to join and ongoing
B. Relaxed franchisee selection process
C. Flexibility regarding maintenance of standards
D. Increased market share and recognition

D. Increased market share and recognition

True or False: Three-diamond properties have simple roadside appeal and the basic lodging needs.

False

Which of the following is a challenge faced by resort​ hotels?

A. The owner living on the premises has to ensure a clean accommodation and provide a memorable breakfast.

B. Some resorts need a meeting space to cater to business people who want to fly​ in, meet, and fly out.

C. Some resorts do not operate​ year-round, hence it is difficult to​ attract, train, and retain competent staff.

D.
Resorts have to overcome issues like small lobbies and very limited food and beverage offerings.

C. Some resorts do not operate​ year-round, hence it is difficult to​ attract, train, and retain competent staff.

True or False: Franchising in the hospitality industry is a concept that allows a company to expand quickly by using its own financing.

False

True or False: The rack rate is the published rate that the hotel would like to get for the room.

True

Which of the following statements is true about​ upselling?

A. It occurs when a guest​ pre-books a room on a higher floor having extra features.
B. It is the process of preallocating special rooms for VIP guests who have not made a reservation.
C. It is the process of attending to the needs of a VIP guest.
D. It occurs when​ front-desk associates suggestively sell the features of a larger room.

D. It occurs when​ front-desk associates suggestively sell the features of a larger room.

If a hotel has 200 rooms and the number of rooms sold is​ 120, which of the following is the room occupancy percentage in this​ case?

A. 50 percent
B. 75 percent
C. 60 percent
D. 45 percent

C. 60 percent

________ is a nonprofit organization that provides​ science-based environmental certification standards that are​ credible, transparent, and essential in an increasingly educated and competitive marketplace.

A. Paper Recycling Agency
B. Energy Star
C. Environmental Protection Agency
D. Green Seal

D. Green Seal

If the rooms revenue is​ $65,500 and the total number of rooms sold is​ 520, then the average daily rate is​ ________.

A. $125.90
B. $140.90
C. $110.40
D. $130.20

A. $125.90

True or False: The executive committee makes a first impression on the guests.

False

​True or False: Hotels, whether they are chain affiliated or independent​ properties, all exist to serve and offer a great lodging experience while making a profit for the owners.

True

True or False:

The executive chef has to exceed guest expectations in the quality and quantity of​ food, its​ presentation, taste, and portion size.

​________ is calculated by dividing room revenue by the number of rooms available.

A. Rate achievement factor
B. Average daily rate
C. RevPar
D. Room occupancy percentage

C. RevPar

Which of the following is a role of the hotel general​ manager?

A. Meeting guests at peak times in the lobby and​ F&B outlets to keep guests satisfied and returning

B. Overcoming the complexities of operations by minimum communication with employees and guests

C. Minimizing the impact of the hotel on the environment by making improvements in waste management and water conservation

D. Avoiding hiring of division heads who have more experience in their role than themselves

A. Meeting guests at peak times in the lobby and​ F&B outlets to keep guests satisfied and returning

________ is a special account for a company that has established credit with the hotel.

A. Transient ledger
B. City ledger
C. Front-office ledger
D. Guest ledger

B. City ledger

True or False: The general manager uses input from the executive committee and makes all the major decisions affecting the hotel.

True

Which of the following key players in the cruise industry is financially the most​ successful?

A. Carnival Cruise Lines
B. Royal Caribbean Cruises
C. White Star Line
D. Norwegian Cruise Line

A. Carnival Cruise Lines

Which of the following statements is true of the middle​ market?

A. It generally uses​ six-star vessels.
B. It often provides discounts.
C. It provides superior meals and attentive service.
D. It consists of smaller ships than the other markets.

C. It provides superior meals and attentive service.

True or False: Royal Caribbean Cruises received the Leading Cruise Line in​ Asia-Pacific award.

False

True or False: Crossings enable you to reach places like the small island group of the Marshall Islands.

False

The​ ________ is in charge of all onboard entertainment and activities.

A. Hotel manager
B. Chief purser
C. Food and beverage manager
D. Cruise director

D. Cruise director

True or False: The cruise director is the​ highest-ranking position on a cruise​ ship, receiving most of the perks.

False

Which of the following statements is true of world​ cruises?

A. They have limited onboard entertainment.
B. They are totally​ self-sufficient.
C. They rely on their sails most of the time.
D. They usually sail close to land.

B. They are totally​ self-sufficient.

True or False: The White Star and Cunard Steam Navigation Company is recognized as the inventor of cruising.

False

True or False: The ships in the mass market have their own personality that caters to a variety of different guests.

False

On April​ 15, 1912, the​ ________ collided with an​ iceberg, and many poorer passengers were locked below deck while the​ first-class passengers boarded the lifeboats.

A. Olympic
B. Titanic
C. Victory
D. Britannic

B. Titanic

True or False: Applebee's restaurants are company​ owned, but the majority are franchised by territory. This is an example of a restaurant chain.

True

Which of the following statements is true of chain​ restaurants?

A. They do not have the cash flow required to last until a profit can be made.
B. They offer the owner​ independence, creativity, and flexibility.
C. They believe in the removal of uncertainty from the dining experience.
D. They are not affiliated with any national brand or name.

C. They believe in the removal of uncertainty from the dining experience.

True or False: A franchise offers limited flexibility and creativity because the owner must comply with the terms of the franchise.

True

Tobias is a famous musician who also owns a restaurant. This type of restaurant is an example of​ a(n) ________.

A. Theme restaurant
B. Ethnic restaurant
C. Celebrity restaurant
D. Steak restaurant

C. Celebrity restaurant

True or False: Individual restaurants can be owned by large companies or they can be franchised.

False

True or False: As more restaurants join the Green Restaurant Association and become​ certified, the lesser the impact on reducing their environmental footprint will be.

False

Which of the following is a method to create healthy and flavorful​ dishes?

A. Taking advantage of the shrinking globe and the disappearance of national borders to bring new ideas and flavors to restaurants

B. Pursuing cultural culinary fusion to avoid aggressive and bold flavors

C. Thickening soups and sauces by using traditional thickening methods instead of processing the food​ item's natural starches

D. Redefining the basic mother sauces by adding the bechamel and​ egg-based sauces and avoiding​ coulis, salsas, or chutneys

A. Taking advantage of the shrinking globe and the disappearance of national borders to bring new ideas and flavors to restaurants

True or False: A few ethnic restaurants have a fusion of two cuisines.

True

Which of the following restaurant segments has the highest market share among​ quick-service restaurants?

A. Lodging
B. Chicken
C. Pizza
D. Sandwich

D. Sandwich

In the context of​ quick-service restaurants, which of the following dominates the chicken segment with sales of​ $11 billion?

A. Burger King
B. Taco Bell
C. Subway
D. KFC

D. KFC

True or False: The food cost percentage is calculated as the cost of food sold divided by beverage sales for a specific period.

False

Which of the following statements is true about the training and development of kitchen​ staff?

A. An​ employee's training is considered to be complete when he or she passes a test.
B. Ensuring adequate training is necessary because the success of the business lies in the hands of the trainer and the trainee.
C. Implementing a comprehensive training program is vital in the kitchen due to a very low turnover rate.
D. The most competent chefs are rarely used to train new hires.

B. Ensuring adequate training is necessary because the success of the business lies in the hands of the trainer and the trainee.

True or False: A production control sheet is used to note the number of dishes returned by guests.

False

True or False: The National Restaurant Association​ (NRA) has formulated an analysis of the foodservice​ manager's job by functional areas and tasks.

True

In the week leading up to​ Easter, the cost of food sold by a cafe is​ $8,500. The total food sales in the same period amount to​ $42,000. Calculate the food cost percentage.

A. 15.3
B. 20.2
C. 24.4
D. 18.7

B. 20.2

True or False: The back of the house includes anyone with guest contact from the hostess to the busperson.

False

Which of the following operations is the backbone of a​ full-service restaurant?

A. Accounts
B. Bar
C. Kitchen
D. Service

C. Kitchen

Wallace, the restaurant manager at a​ restaurant, is preparing for the evening shift. As he does every​ day, 30 minutes prior to the start of the​ shift, Wallace goes through his shift readiness checklist. In this​ scenario, which of the managerial functions described by the NRA guidelines is Wallace​ undertaking?

A. Operations Management
B. Administrative Management
C. Financial Management
D. Human Resources Management

B. Administrative Management

________ service is a method in which the food is prepared and decoratively placed onto plates in the​ kitchen, carried into the dining​ room, and served to guests.

A. French
B. English
C. American
D. Russian

C. American

True or False: Suggestive selling occurs when servers introduce themselves and offer a variety of beverages​ and/or specials, or invite guests to select from the menu.

True

The United States government enacted the National School Lunch Act of 1946 in response to concerns about malnourishment in​ ________.

A. Students
B. Astronauts
C. Government employees
D. Military recruits

D. Military recruits

True or False: Companies sometimes choose to operate their own​ foodservices, as it is easier to control​ one's own operation.

True

Which of the following statements is true about managed services in the case of health care​ facilities?

A. Foodservice managers do not have to be creative in the development of menus and meal themes.

B. Health care employees have a lot of leisure time to enjoy a nutritious meal.

C. The challenge of health care managed services is to provide patients the same meals as everyone else.

D. Health care managed services operations are remarkably complex because of the necessity of meeting delicate clientele needs.

D. Health care managed services operations are remarkably complex because of the necessity of meeting delicate clientele needs.

Which of the following statements is true of the differences between managed and commercial​ foodservices?

A. Most commercial foodservices produce food in​ large-quantity batches for service and consumption within fixed time​ periods, whereas managed services do not.

B. Managed operations are more likely to be housed in host organizations than commercial foodservices.

C. The guests of managed foodservices are more likely to have alternative dining options than the guests of commercial foodservices.

D. The volume of business is more consistent in commercial foodservices than managed foodservices.

B. Managed operations are more likely to be housed in host organizations than commercial foodservices.

True or False: Most staff support positions within managed services offer career opportunities only in that area of operations.

False

True or False: Nutrition education programs are a required part of the school lunch program in the United States.

True

Which of the following statements is true of military​ foodservice?

A. Menu management is a​ cost-saving measure that the​ officers' clubs are using.
B. The use of mobile field kitchens has increased the number of cooks required.
C. Contracting out​ officers' clubs to foodservice management companies has increased military costs.
D. Officers' clubs have moved the emphasis from dining that has family appeal to fine dining.

A. Menu management is a​ cost-saving measure that the​ officers' clubs are using.

Which of the following is an advantage that a college foodservice manager would have over a restaurant​ manager?

A. College foodservice operations now offer a very limited set meal plan for students.
B. Planning and organizing staffing levels and food quantities are relatively difficult.
C. Budgeting is made easier because the​ on-campus students have already paid for their meals and their numbers are easier to forecast.
D. The payment from the college is not guaranteed and the guest count is relatively unpredictable.

C. Budgeting is made easier because the​ on-campus students have already paid for their meals and their numbers are easier to forecast.

True or False: Managed services consist of all foodservice operations of​ airlines, military, elementary and secondary​ schools, health care​ facilities, business and​ industry, airports,​ conferences, travel​ plazas, and national parks.

True

True or False: One of the similarities between managed services and commercial foodservices is that they both face the challenge of pleasing the guests as well as the client.

False

Which of the following statements is true of the process of brewing​ beer?

A. Breweries typically buy uniform cultured yeast that determines the taste of the beer.
B. The barley is added when the hop wort is in a wort cooler.
C. In the process of making​ beer, hops are added to the wort in the mash tub.
D. After the brewing​ operation, the hop wort is filtered through the hop separator or hop jack.

D. After the brewing​ operation, the hop wort is filtered through the hop separator or hop jack.

True or False: The legislation that governs the sale of alcoholic beverages is called dram shop legislation.

True

Which of the following countries uses the name of the grape variety to name the​ wine?

A. France
B. Italy
C. The United States
D. Spain

C. The United States

True or False: Sports bars have always been popular but have become more so with the decline of disco and singles bars.

True

Which of the following spirits was widely produced in the U.S during​ prohibition, leading to the creation of the​ cocktail?

A. Bourbon
B. Gin
C. Vodka
D. Rum

B. Gin

Red wine goes well with​ ________.

A. Chicken
B. Cheese
C. Fish
D. Veal

B. Cheese

Which of the following statements is true about​ eighteenth-century common law on liability for injuries caused by intoxicated​ customers?

A. It only holds the intoxicated customers liable.
B. It holds only the security of an establishment liable.
C. It holds the vendors liable only if the intoxicated customer does not have suitable identification.
D. It does not hold the vendors liable except in cases involving minors.

D. It does not hold the vendors liable except in cases involving minors.

True or False: In terms of alcohol​ content, proof is equal to the percentage of alcohol in the beverage.

False

Which of the following is a traditional approach to wine and food​ pairing?

A. When a dish is cooked with a particular​ wine, it should be served with a different kind of wine.
B. Dessert wines best complement fresh fruits that are not highly acidic.
C. Wines are best served with salads because of the vinegar in the dressing.
D. The heavier the​ food, the lighter and more delicate the wine should be.

B. Dessert wines best complement fresh fruits that are not highly acidic.

Which of the following statements is true of the trends in coffeehouses in the United States and​ Canada?

A. The failure of coffeehouses is reflected in the closure of coffeehouse chains in the United States.
B. The coffeehouses in North America offer fewer varieties of products than Italian bars.
C. They were originally based on the model of Russian bars.
D. They were created as there was a niche in the beverage industry that was yet to be filled.

D. They were created as there was a niche in the beverage industry that was yet to be filled.

True or False: In the United​ States, Texas is the highest​ wine-producing state.

False

True or False: Fortified wines are the wines that contain herbs and flowers in them.

False

Sparkling wines sparkle because they contain​ ________.

A. Carbon dioxide
B. Oxygen
C. Ferrous oxide
D. Sodium chloride

A. Carbon dioxide

True or False: Ale is a​ clear, light-bodied refreshing beer.

False

True or False: The executive assistant is the key to the success of the quality and condition of the golf course and the main reason that members join a club.

False

Which of the following statements is true of the goals of the Club Managers Association of America​ (CMAA)?

A. It has reinforced the role of club managers with the traditional managerial model.
B. It excludes accounting and financial management from its list of core competencies.
C. It advances the profession of club management by advancing the club​ managers' skills.
D. It fosters competition and rivalry among its member managers.

C. It advances the profession of club management by advancing the club​ managers' skills.

True or False: The main difference between club management and hotel management is that with​ clubs, the guests feel as if they are the owners and thus frequently behave as if they are the owners.

True

True or False: Key players in the club industry include​ ClubCorp, WCI​ Communities, and American Golf.

True

True or False: The Club Managers Association of America​ (CMAA) is the professional organization to which many of the club managers of the private country clubs belong.

True

The National Press Club in​ Washington, D.C., the​ Lawyer's Club in New York​ City, and the Friars Club are examples of​ ________.

A. Country clubs
B. Professional clubs
C. Social clubs
D. City clubs

B. Professional clubs

Which of the following is a similarity between club management and hotel​ management?

A. Guests at both hotels and clubs have vested financial interests in the respective organizations.
B. Both provide sleeping accommodations to their guests.
C. Both charge initiation fees to their​ users, regardless of their usage.
D. They have both evolved over the past few years.

D. They have both evolved over the past few years.

True or False: Proprietary clubs are private clubs for alumni or alumnae of schools and universities.

False

Which of the following statements is true about country​ clubs?

A. Members of these clubs are only billed for the facilities they use.
B. All country clubs have only one or two golf courses and no banquet facilities.
C. Members of these clubs regard membership as a reward for their success.
D. The initiation fees for these kinds of clubs is several thousand​ dollars, which is​ non-refundable even if the member resigns.

C. Members of these clubs regard membership as a reward for their success.

Which of the following statements is true about a​ club's management​ structure?

A. The internal management structure of a club is not governed by any​ corporation's articles of incorporation or bylaws.
B. The officers and directors of a​ club's management are not elected by its members.
C. Club management does not follow the concept of continuity of succession.
D. The officers establish policies by which the club will operate.

D. The officers establish policies by which the club will operate.

True or False: The concept of Reggae on the River originated as a pagan celebration in ancient Rome or​ Greece, and was imported from Italy in the late nineteenth century.

False

True or False: Walt Disney World is composed of five theme​ parks, of which Universal Studios is one.

False

________, which originated in​ Munich, is marked by folk costume parades in which brewery horses pull floats and decorated beer wagons through the streets.

A. Oktoberfest
B. Mardi Gras
C. Grand Ole Opry
D. Reggae on the River

A. Oktoberfest

True or False: Safety inspectors must be certified through the National Association of Amusement Ride Safety Officials.

True

True or False: The development of the first amusement park began in the 1920s in Buena​ Park, California, with a small berry farm and tea room.

True

In theme​ parks, which of the following is an organizing function of the managerial​ process?

A. Making operational decisions every day to keep parks running smoothly
B. forecasting the number of daily visitors
C. Creating a structure so that the​ park's divisions have the right support teams
D. Calculating actual labor costs so that a comparison can be made with sales and the budget

C. Creating a structure so that the​ park's divisions have the right support teams

Which of the following statements is true of SeaWorld Parks and​ Entertainment?

A. They offer guests the opportunity to see marine animals but not land animals.
B. They discourage contact with animals for safety reasons.
C. They focus on entertainment rather than education.
D. They are dedicated to preserving marine life.

D. They are dedicated to preserving marine life.

Which of the following statements is true of theme​ parks?

A. They create an atmosphere of another place and time.
B. They encourage visitors to bring their own food.
C. They focus on a single theme.
D. They are always independently owned.

A. They create an atmosphere of another place and time.

True or False: Guests are given a fast pass at theme parks so that they can spend less time standing in line for a ride and more time and money at stores and restaurants in a theme park.

True

Which of the following is the first stage in the career path in the theme park​ industry?

A. Assistant area manager of 1-5 rides or attractions
B. Lead position of various rides or attractions
C. Assistant manager of various rides or attractions
D. Line cast member of various rides or attractions

D. Line cast member of various rides or attractions

True or False: Gaming entertainment offers a place where guests can gamble​ (the casino​ floor), but does not include facilities for​ food, beverages, and rest.

False

True or False: Hotel operations is one of the initial career tracks in the gaming entertainment industry.

True

True or False: Casino gambling was legalized in the state of New Jersey by the Indian Gaming Regulatory Act of 1988.

False

Which of the following measures can casinos take to become more​ sustainable?

A. Smaller windows in rooms
B. Mandatory linen and towel change
C. Low-energy heating systems
D. Combusting kitchen food waste

C. Low-energy heating systems

________ is the business of hospitality and entertainment with a core strength in casino gaming.

A. Ecotourism
B. Managed services
C. Gambling
D. Gaming entertainment

D. Gaming entertainment

A public gambling house was legalized for the first time in 1626 in​ ________.

A. Louisiana, USA
B. Venice, Italy
C. Munich, Germany
D. Las​ Vegas, USA

B. Venice, Italy

True or False: Casinos do not incorporate the same sustainable elements found in hotels and resorts.

False

In the gaming entertainment​ industry, ________ are included in gaming operations staff.

A. Public relations officers
B. Income control specialists
C. Slot-machine technicians
D. Maintenance and facilities engineers

C. Slot-machine technicians

True or False: Planning is the first stage of the event planning process.

False

True or False: Conventions are classified as corporate events.

False

True or False: Special events always occur spontaneously and are never planned.

False

Which of the following should take place during each stage of the event planning​ process?

A. Research
B. Design
C. Planning
D. Evaluation

D. Evaluation

True or False: Wedding planners need to be very clear to their clients about what they will not do.

True

True or False: Professional event managers need to be experts in financial management.

False

Which of the following is an association​ event?

A. A workshop
B. A trade show
C. A charity ball
D. An engagement party

B. A trade show

Which of the following statements is true of special​ events?

A. They only include social functions.
B. They are not motivated by a reason for celebration.
C. They do not arouse expectations.
D. They involve​ planners, caterers, and producers.

D. They involve​ planners, caterers, and producers.

True or False: The International Festivals​ & Events Association​ (IFEA) began a program to enhance the level of festival management training and performance with a certified festival​ & event executive​ (CFEE).

True

Which of the following will help event planners manage events​ effectively?

A. Minimizing cellphone use
B. Giving equal priority to all items on the agenda
C. Empowering employees
D. Centralizing decision making

C. Empowering employees

Which of the following tips should a meeting planner follow while​ negotiating?

A. Do not bluff.
B. Do not leave any opportunities to renew negotiations.
C. Develop a strategy of the outcomes sought.
D. Be the first one to make an offer.

C. Develop a strategy of the outcomes sought.

Which of the following is true of a local conventions and visitors​ bureau?

A. It is a profit making organization.
B. It engages in the actual planning of meetings and conventions.
C. It has to pay hotel occupancy taxes and membership dues.
D. It provides an unbiased source of information to the planner.

D. It provides an unbiased source of information to the planner.

HFT1000 Florsheim UCF Final Review (Quiz answers throughout semester) - Subjecto.com

HFT1000 Florsheim UCF Final Review (Quiz answers throughout semester)

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True or False: Total quality management​ (TQM) generally leads to increases in costs.

False

True or False: ​Disney’s mission statement is​ "We create​ service."

False

Which of the following situations is considered a moment of​ truth?

A. When a banquet is planned
B. When an auditor balances an account
C. When a chef inspects a kitchen
D. When a server takes an order

D. When a server takes an order

Which of the following is a characteristic of the products and services offered by the hospitality​ industry?

A. Guests can own and test the services provided to them.
B. The services offered to guests are tangible in nature.
C. The products are homogenous as all the​ guests’ needs are the same.
D. Guests’ inputs are required for producing the products.

D. Guests’ inputs are required for producing the products.

True or False: There are very few professions in the hospitality and tourism industry.

False

Which of the following is true of total quality management​ (TQM)?

A. This process prefers the term​ "customers" over the term​ "guests."
B. It discourages employees from making their own decisions.
C. It focuses on detection of errors in service.
D. It empowers all level of employees to establish guest service expectations.

D. It empowers all level of employees to establish guest service expectations.

True or False: The hospitality industry suffers from perishability of products.

True

Which of the following is an approach of​ Disney’s service?

A. Disney looks at business from the​ guests’ perspective.
B. Disney views itself as an organization without an inventory.
C. Disney aims to provide an unchanging experience.
D. Disney views guests as cast​ members, not customers.

A. Disney looks at business from the​ guests’ perspective.

Which of the following characteristics interrelates the tourism and hospitality​ industry?

A. Its rate of growth is very slow.
B. It has limited professional opportunities.
C. The industry includes careers in theme parks and casinos.
D. The industry has very few opportunities for advancement.

C. The industry includes careers in theme parks and casinos.

True or False: In the context of​ service, internal customers are the employees who work in the front of the house.

True

​________ refers to visits to a country by nonresidents of that country.

A. Inbound international tourism
B. Internal tourism
C. National tourism
D. Outbound international tourism

A. Inbound international tourism

True or False: Tourism is an easy way of gaining a balance of trade with other nations.

True

True or False: The Airlines Reporting Corporation​ (ARC) is the​ world’s largest travel trade association.

False

True or False: The​ long-term prospects for tourism are poor because of the increasing terrorist attacks.

False

True or False: In a tourist​ country, the living conditions of the local people are adversely affected by tourists.

False

Which of the following statements is true of​ long-term prospects for​ tourism?

A. The pace of tourism’s growth until 2000 was lower than the WTO’s forecast but was compensated by the growth in the next 14 years.
B. The WTO believes that the underlying structural trends of its forecast have not changed significantly
C. For the last 15 years the evolution of tourism has been regular
D. By the year 2020 the region with the most tourist arrivals will be the middle east

B. The WTO believes that the underlying structural trends of its forecast have not changed significantly

True or False: The​ hub-and-spoke system of air travel increases losses for airlines.

False

The purpose of the​ ________ is to facilitate the movement of people and goods via a network of air routes.

A. International Civil Aviation Organization​ (ICAO)
B. United Nations Development Program​ (UNDP)
C. International Air Transportation Association​ (IATA)
D. Pacific Area Travel Association​ (PATA)

C. International Air Transportation Association​ (IATA)

True or False: The convention and visitors bureau​ (CVBs) is the main body for the promotion and development of tourism in the United States.

False

________ generates the majority of its revenues by business travel through corporate accounts.

A. JP Morgan Chase​ & Co.
B. American Express Travel Services
C. State Offices of Tourism
D. World Bank

B. American Express Travel Services

Which of the following statements is true of different methods of tourist​ travel?

A. The​ hub-and-spoke system decreases passenger loads from small cities.

B. Development of railroads in the early 19th century made travel sufficiently inexpensive and comfortable for the masses.

C. The train is the most convenient form of transportation for short distances and led to the development of motels.

D. Automobiles are the most convenient forms of transportation for long distances.

B. Development of railroads in the early 19th century made travel sufficiently inexpensive and comfortable for the masses.

In the context of economic impact of​ tourism, which of the following is true of the multiplier​ effect?

A. Recycling of money occurs when​ tourism-related businesses purchase local goods.
B. The local economy is adversely affected when tourists spend money on locally produced goods.
C. Leakage occurs when tourists spend money in a foreign market.
D. Most developed economies have a multiplier effect below one.

A. Recycling of money occurs when​ tourism-related businesses purchase local goods.

True or False: The multiplier effect refers to the recycling of​ tourists’ money by other businesses.

True

Which of the following factors has contributed to the increase in employment opportunities in the tourism​ industry?

A. Degradation of environmental conditions
B. Better living conditions of the local people in developing countries
C. Migration of people from rural to urban areas in developing countries
D. The opening of borders

D. The opening of borders

True or False: Tourism leaves both positive and negative impacts on communities.

True

True or False: Governments minimize the environmental impact of tourism by refusing to expand access to destinations.

True

True or False: Tourist visits​ "motivated wholly or in part by interest in the​ historical, artistic,​ scientific, or​ lifestyle/heritage offerings of a​ community, region,​ group, or​ institution" are called heritage tourism.

False

Which of the following statements is true of the social and cultural impact of​ tourism?

A. World tourism organizations recognize that tourism generally leads to international conflicts.
B. In all religious​ countries, tourism enhances international understanding.
C. Political stability determines the desirability of a travel destination.
D. Tourism inevitably leaves positive social and cultural impact on communities.

C. Political stability determines the desirability of a travel destination.

Which of the following is a difference between leisure travel and business​ travel?

A. Leisure travelers are​ older, whereas business travelers are younger than leisure travelers.
B. Leisure travelers travel in small​ groups, whereas business travelers travel in large groups.
C. Leisure travel is forecast to​ decrease, whereas business travel is forecast to increase.
D. Leisure travelers tend to stay at their travel destination for shorter durations than business travelers.

A. Leisure travelers are​ older, whereas business travelers are younger than leisure travelers.

Which of the following statements is true of​ ecotourism?

A. Ecotourism projects that are developed on a large scale are easier to control.
B. Ecotourism focuses on providing tourists with new knowledge about a certain natural area and its culture.
C. Most ecotourism destinations are found in developed countries with cities that are popular for trade and commerce.
D. In​ ecotourism, the visitors prefer destinations that have a culture that is identical to that of their home country.

B. Ecotourism focuses on providing tourists with new knowledge about a certain natural area and its culture.

True or False: Travel literature and films present an accurate picture of vacation destinations.

False

Which of the following statements is true about heritage​ tourism?

A. Heritage tourism is on the rise in the United States as travelers seek homogenized experiences.
B. Local cuisine is a cultural resource with a lot of drawing power.
C. Local economies are more likely to benefit from preservation activities when they are unrelated to tourism.
D. Successful heritage tourism programs are disassociated from their local environments.

B. Local cuisine is a cultural resource with a lot of drawing power.

True or False: In developing​ countries, once political stability has been​ sustained, hotel development quickly follows as part of an overall economic and social progression.

True

In the context of the most unusual​ hotels, the​ ________ provides guests with a space of about 7 feet by 7 feet that contains a bed and television.

A. Ice Hotel in Sweden
B. Oriental Hotel in Thailand
C. Capsule Hotel in Japan
D. Treetops Hotel in Kenya

C. Capsule Hotel in Japan

True or False: The guests of hotels nestled in the Himalayan Mountains usually suffer from​ nausea, headaches, or sleeplessness.

True

In the context of the Green Partnership​ program, which of the following is considered one of​ Fairmont’s project?

A. To provide​ varied, quality menus that are served in an​ attractive, attentive manner
B. To minimize the impact on the environment by making improvements in waste management and water conservation
C. To have average roadside​ appeal, with some landscaping and a noticeable enhancement in interior decor
D. To participate in volume discounts for purchasing​ furnishings, fixtures, and equipment

B. To minimize the impact on the environment by making improvements in waste management and water conservation

The​ ________ rates hotels by the diamond award.

A. Travel Industry of America​ (TIA)
B. United Nations World Tourism Organization​ (UNWTO)
C. American Automobile Association​ (AAA)
D. Mobile Travel Guide

C. American Automobile Association​ (AAA)

True or False: A true bed and breakfast inn is an accommodation with the​ owner, who lives on the premises or​ nearby, providing a​ clean, attractive accommodation and breakfast.

True

Which of the following is a benefit of franchising to the franchise​ company?

A. Low​ fees, both to join and ongoing
B. Relaxed franchisee selection process
C. Flexibility regarding maintenance of standards
D. Increased market share and recognition

D. Increased market share and recognition

True or False: Three-diamond properties have simple roadside appeal and the basic lodging needs.

False

Which of the following is a challenge faced by resort​ hotels?

A. The owner living on the premises has to ensure a clean accommodation and provide a memorable breakfast.

B. Some resorts need a meeting space to cater to business people who want to fly​ in, meet, and fly out.

C. Some resorts do not operate​ year-round, hence it is difficult to​ attract, train, and retain competent staff.

D.
Resorts have to overcome issues like small lobbies and very limited food and beverage offerings.

C. Some resorts do not operate​ year-round, hence it is difficult to​ attract, train, and retain competent staff.

True or False: Franchising in the hospitality industry is a concept that allows a company to expand quickly by using its own financing.

False

True or False: The rack rate is the published rate that the hotel would like to get for the room.

True

Which of the following statements is true about​ upselling?

A. It occurs when a guest​ pre-books a room on a higher floor having extra features.
B. It is the process of preallocating special rooms for VIP guests who have not made a reservation.
C. It is the process of attending to the needs of a VIP guest.
D. It occurs when​ front-desk associates suggestively sell the features of a larger room.

D. It occurs when​ front-desk associates suggestively sell the features of a larger room.

If a hotel has 200 rooms and the number of rooms sold is​ 120, which of the following is the room occupancy percentage in this​ case?

A. 50 percent
B. 75 percent
C. 60 percent
D. 45 percent

C. 60 percent

________ is a nonprofit organization that provides​ science-based environmental certification standards that are​ credible, transparent, and essential in an increasingly educated and competitive marketplace.

A. Paper Recycling Agency
B. Energy Star
C. Environmental Protection Agency
D. Green Seal

D. Green Seal

If the rooms revenue is​ $65,500 and the total number of rooms sold is​ 520, then the average daily rate is​ ________.

A. $125.90
B. $140.90
C. $110.40
D. $130.20

A. $125.90

True or False: The executive committee makes a first impression on the guests.

False

​True or False: Hotels, whether they are chain affiliated or independent​ properties, all exist to serve and offer a great lodging experience while making a profit for the owners.

True

True or False:

The executive chef has to exceed guest expectations in the quality and quantity of​ food, its​ presentation, taste, and portion size.

​________ is calculated by dividing room revenue by the number of rooms available.

A. Rate achievement factor
B. Average daily rate
C. RevPar
D. Room occupancy percentage

C. RevPar

Which of the following is a role of the hotel general​ manager?

A. Meeting guests at peak times in the lobby and​ F&B outlets to keep guests satisfied and returning

B. Overcoming the complexities of operations by minimum communication with employees and guests

C. Minimizing the impact of the hotel on the environment by making improvements in waste management and water conservation

D. Avoiding hiring of division heads who have more experience in their role than themselves

A. Meeting guests at peak times in the lobby and​ F&B outlets to keep guests satisfied and returning

________ is a special account for a company that has established credit with the hotel.

A. Transient ledger
B. City ledger
C. Front-office ledger
D. Guest ledger

B. City ledger

True or False: The general manager uses input from the executive committee and makes all the major decisions affecting the hotel.

True

Which of the following key players in the cruise industry is financially the most​ successful?

A. Carnival Cruise Lines
B. Royal Caribbean Cruises
C. White Star Line
D. Norwegian Cruise Line

A. Carnival Cruise Lines

Which of the following statements is true of the middle​ market?

A. It generally uses​ six-star vessels.
B. It often provides discounts.
C. It provides superior meals and attentive service.
D. It consists of smaller ships than the other markets.

C. It provides superior meals and attentive service.

True or False: Royal Caribbean Cruises received the Leading Cruise Line in​ Asia-Pacific award.

False

True or False: Crossings enable you to reach places like the small island group of the Marshall Islands.

False

The​ ________ is in charge of all onboard entertainment and activities.

A. Hotel manager
B. Chief purser
C. Food and beverage manager
D. Cruise director

D. Cruise director

True or False: The cruise director is the​ highest-ranking position on a cruise​ ship, receiving most of the perks.

False

Which of the following statements is true of world​ cruises?

A. They have limited onboard entertainment.
B. They are totally​ self-sufficient.
C. They rely on their sails most of the time.
D. They usually sail close to land.

B. They are totally​ self-sufficient.

True or False: The White Star and Cunard Steam Navigation Company is recognized as the inventor of cruising.

False

True or False: The ships in the mass market have their own personality that caters to a variety of different guests.

False

On April​ 15, 1912, the​ ________ collided with an​ iceberg, and many poorer passengers were locked below deck while the​ first-class passengers boarded the lifeboats.

A. Olympic
B. Titanic
C. Victory
D. Britannic

B. Titanic

True or False: Applebee’s restaurants are company​ owned, but the majority are franchised by territory. This is an example of a restaurant chain.

True

Which of the following statements is true of chain​ restaurants?

A. They do not have the cash flow required to last until a profit can be made.
B. They offer the owner​ independence, creativity, and flexibility.
C. They believe in the removal of uncertainty from the dining experience.
D. They are not affiliated with any national brand or name.

C. They believe in the removal of uncertainty from the dining experience.

True or False: A franchise offers limited flexibility and creativity because the owner must comply with the terms of the franchise.

True

Tobias is a famous musician who also owns a restaurant. This type of restaurant is an example of​ a(n) ________.

A. Theme restaurant
B. Ethnic restaurant
C. Celebrity restaurant
D. Steak restaurant

C. Celebrity restaurant

True or False: Individual restaurants can be owned by large companies or they can be franchised.

False

True or False: As more restaurants join the Green Restaurant Association and become​ certified, the lesser the impact on reducing their environmental footprint will be.

False

Which of the following is a method to create healthy and flavorful​ dishes?

A. Taking advantage of the shrinking globe and the disappearance of national borders to bring new ideas and flavors to restaurants

B. Pursuing cultural culinary fusion to avoid aggressive and bold flavors

C. Thickening soups and sauces by using traditional thickening methods instead of processing the food​ item’s natural starches

D. Redefining the basic mother sauces by adding the bechamel and​ egg-based sauces and avoiding​ coulis, salsas, or chutneys

A. Taking advantage of the shrinking globe and the disappearance of national borders to bring new ideas and flavors to restaurants

True or False: A few ethnic restaurants have a fusion of two cuisines.

True

Which of the following restaurant segments has the highest market share among​ quick-service restaurants?

A. Lodging
B. Chicken
C. Pizza
D. Sandwich

D. Sandwich

In the context of​ quick-service restaurants, which of the following dominates the chicken segment with sales of​ $11 billion?

A. Burger King
B. Taco Bell
C. Subway
D. KFC

D. KFC

True or False: The food cost percentage is calculated as the cost of food sold divided by beverage sales for a specific period.

False

Which of the following statements is true about the training and development of kitchen​ staff?

A. An​ employee’s training is considered to be complete when he or she passes a test.
B. Ensuring adequate training is necessary because the success of the business lies in the hands of the trainer and the trainee.
C. Implementing a comprehensive training program is vital in the kitchen due to a very low turnover rate.
D. The most competent chefs are rarely used to train new hires.

B. Ensuring adequate training is necessary because the success of the business lies in the hands of the trainer and the trainee.

True or False: A production control sheet is used to note the number of dishes returned by guests.

False

True or False: The National Restaurant Association​ (NRA) has formulated an analysis of the foodservice​ manager’s job by functional areas and tasks.

True

In the week leading up to​ Easter, the cost of food sold by a cafe is​ $8,500. The total food sales in the same period amount to​ $42,000. Calculate the food cost percentage.

A. 15.3
B. 20.2
C. 24.4
D. 18.7

B. 20.2

True or False: The back of the house includes anyone with guest contact from the hostess to the busperson.

False

Which of the following operations is the backbone of a​ full-service restaurant?

A. Accounts
B. Bar
C. Kitchen
D. Service

C. Kitchen

Wallace, the restaurant manager at a​ restaurant, is preparing for the evening shift. As he does every​ day, 30 minutes prior to the start of the​ shift, Wallace goes through his shift readiness checklist. In this​ scenario, which of the managerial functions described by the NRA guidelines is Wallace​ undertaking?

A. Operations Management
B. Administrative Management
C. Financial Management
D. Human Resources Management

B. Administrative Management

________ service is a method in which the food is prepared and decoratively placed onto plates in the​ kitchen, carried into the dining​ room, and served to guests.

A. French
B. English
C. American
D. Russian

C. American

True or False: Suggestive selling occurs when servers introduce themselves and offer a variety of beverages​ and/or specials, or invite guests to select from the menu.

True

The United States government enacted the National School Lunch Act of 1946 in response to concerns about malnourishment in​ ________.

A. Students
B. Astronauts
C. Government employees
D. Military recruits

D. Military recruits

True or False: Companies sometimes choose to operate their own​ foodservices, as it is easier to control​ one’s own operation.

True

Which of the following statements is true about managed services in the case of health care​ facilities?

A. Foodservice managers do not have to be creative in the development of menus and meal themes.

B. Health care employees have a lot of leisure time to enjoy a nutritious meal.

C. The challenge of health care managed services is to provide patients the same meals as everyone else.

D. Health care managed services operations are remarkably complex because of the necessity of meeting delicate clientele needs.

D. Health care managed services operations are remarkably complex because of the necessity of meeting delicate clientele needs.

Which of the following statements is true of the differences between managed and commercial​ foodservices?

A. Most commercial foodservices produce food in​ large-quantity batches for service and consumption within fixed time​ periods, whereas managed services do not.

B. Managed operations are more likely to be housed in host organizations than commercial foodservices.

C. The guests of managed foodservices are more likely to have alternative dining options than the guests of commercial foodservices.

D. The volume of business is more consistent in commercial foodservices than managed foodservices.

B. Managed operations are more likely to be housed in host organizations than commercial foodservices.

True or False: Most staff support positions within managed services offer career opportunities only in that area of operations.

False

True or False: Nutrition education programs are a required part of the school lunch program in the United States.

True

Which of the following statements is true of military​ foodservice?

A. Menu management is a​ cost-saving measure that the​ officers’ clubs are using.
B. The use of mobile field kitchens has increased the number of cooks required.
C. Contracting out​ officers’ clubs to foodservice management companies has increased military costs.
D. Officers’ clubs have moved the emphasis from dining that has family appeal to fine dining.

A. Menu management is a​ cost-saving measure that the​ officers’ clubs are using.

Which of the following is an advantage that a college foodservice manager would have over a restaurant​ manager?

A. College foodservice operations now offer a very limited set meal plan for students.
B. Planning and organizing staffing levels and food quantities are relatively difficult.
C. Budgeting is made easier because the​ on-campus students have already paid for their meals and their numbers are easier to forecast.
D. The payment from the college is not guaranteed and the guest count is relatively unpredictable.

C. Budgeting is made easier because the​ on-campus students have already paid for their meals and their numbers are easier to forecast.

True or False: Managed services consist of all foodservice operations of​ airlines, military, elementary and secondary​ schools, health care​ facilities, business and​ industry, airports,​ conferences, travel​ plazas, and national parks.

True

True or False: One of the similarities between managed services and commercial foodservices is that they both face the challenge of pleasing the guests as well as the client.

False

Which of the following statements is true of the process of brewing​ beer?

A. Breweries typically buy uniform cultured yeast that determines the taste of the beer.
B. The barley is added when the hop wort is in a wort cooler.
C. In the process of making​ beer, hops are added to the wort in the mash tub.
D. After the brewing​ operation, the hop wort is filtered through the hop separator or hop jack.

D. After the brewing​ operation, the hop wort is filtered through the hop separator or hop jack.

True or False: The legislation that governs the sale of alcoholic beverages is called dram shop legislation.

True

Which of the following countries uses the name of the grape variety to name the​ wine?

A. France
B. Italy
C. The United States
D. Spain

C. The United States

True or False: Sports bars have always been popular but have become more so with the decline of disco and singles bars.

True

Which of the following spirits was widely produced in the U.S during​ prohibition, leading to the creation of the​ cocktail?

A. Bourbon
B. Gin
C. Vodka
D. Rum

B. Gin

Red wine goes well with​ ________.

A. Chicken
B. Cheese
C. Fish
D. Veal

B. Cheese

Which of the following statements is true about​ eighteenth-century common law on liability for injuries caused by intoxicated​ customers?

A. It only holds the intoxicated customers liable.
B. It holds only the security of an establishment liable.
C. It holds the vendors liable only if the intoxicated customer does not have suitable identification.
D. It does not hold the vendors liable except in cases involving minors.

D. It does not hold the vendors liable except in cases involving minors.

True or False: In terms of alcohol​ content, proof is equal to the percentage of alcohol in the beverage.

False

Which of the following is a traditional approach to wine and food​ pairing?

A. When a dish is cooked with a particular​ wine, it should be served with a different kind of wine.
B. Dessert wines best complement fresh fruits that are not highly acidic.
C. Wines are best served with salads because of the vinegar in the dressing.
D. The heavier the​ food, the lighter and more delicate the wine should be.

B. Dessert wines best complement fresh fruits that are not highly acidic.

Which of the following statements is true of the trends in coffeehouses in the United States and​ Canada?

A. The failure of coffeehouses is reflected in the closure of coffeehouse chains in the United States.
B. The coffeehouses in North America offer fewer varieties of products than Italian bars.
C. They were originally based on the model of Russian bars.
D. They were created as there was a niche in the beverage industry that was yet to be filled.

D. They were created as there was a niche in the beverage industry that was yet to be filled.

True or False: In the United​ States, Texas is the highest​ wine-producing state.

False

True or False: Fortified wines are the wines that contain herbs and flowers in them.

False

Sparkling wines sparkle because they contain​ ________.

A. Carbon dioxide
B. Oxygen
C. Ferrous oxide
D. Sodium chloride

A. Carbon dioxide

True or False: Ale is a​ clear, light-bodied refreshing beer.

False

True or False: The executive assistant is the key to the success of the quality and condition of the golf course and the main reason that members join a club.

False

Which of the following statements is true of the goals of the Club Managers Association of America​ (CMAA)?

A. It has reinforced the role of club managers with the traditional managerial model.
B. It excludes accounting and financial management from its list of core competencies.
C. It advances the profession of club management by advancing the club​ managers’ skills.
D. It fosters competition and rivalry among its member managers.

C. It advances the profession of club management by advancing the club​ managers’ skills.

True or False: The main difference between club management and hotel management is that with​ clubs, the guests feel as if they are the owners and thus frequently behave as if they are the owners.

True

True or False: Key players in the club industry include​ ClubCorp, WCI​ Communities, and American Golf.

True

True or False: The Club Managers Association of America​ (CMAA) is the professional organization to which many of the club managers of the private country clubs belong.

True

The National Press Club in​ Washington, D.C., the​ Lawyer’s Club in New York​ City, and the Friars Club are examples of​ ________.

A. Country clubs
B. Professional clubs
C. Social clubs
D. City clubs

B. Professional clubs

Which of the following is a similarity between club management and hotel​ management?

A. Guests at both hotels and clubs have vested financial interests in the respective organizations.
B. Both provide sleeping accommodations to their guests.
C. Both charge initiation fees to their​ users, regardless of their usage.
D. They have both evolved over the past few years.

D. They have both evolved over the past few years.

True or False: Proprietary clubs are private clubs for alumni or alumnae of schools and universities.

False

Which of the following statements is true about country​ clubs?

A. Members of these clubs are only billed for the facilities they use.
B. All country clubs have only one or two golf courses and no banquet facilities.
C. Members of these clubs regard membership as a reward for their success.
D. The initiation fees for these kinds of clubs is several thousand​ dollars, which is​ non-refundable even if the member resigns.

C. Members of these clubs regard membership as a reward for their success.

Which of the following statements is true about a​ club’s management​ structure?

A. The internal management structure of a club is not governed by any​ corporation’s articles of incorporation or bylaws.
B. The officers and directors of a​ club’s management are not elected by its members.
C. Club management does not follow the concept of continuity of succession.
D. The officers establish policies by which the club will operate.

D. The officers establish policies by which the club will operate.

True or False: The concept of Reggae on the River originated as a pagan celebration in ancient Rome or​ Greece, and was imported from Italy in the late nineteenth century.

False

True or False: Walt Disney World is composed of five theme​ parks, of which Universal Studios is one.

False

________, which originated in​ Munich, is marked by folk costume parades in which brewery horses pull floats and decorated beer wagons through the streets.

A. Oktoberfest
B. Mardi Gras
C. Grand Ole Opry
D. Reggae on the River

A. Oktoberfest

True or False: Safety inspectors must be certified through the National Association of Amusement Ride Safety Officials.

True

True or False: The development of the first amusement park began in the 1920s in Buena​ Park, California, with a small berry farm and tea room.

True

In theme​ parks, which of the following is an organizing function of the managerial​ process?

A. Making operational decisions every day to keep parks running smoothly
B. forecasting the number of daily visitors
C. Creating a structure so that the​ park’s divisions have the right support teams
D. Calculating actual labor costs so that a comparison can be made with sales and the budget

C. Creating a structure so that the​ park’s divisions have the right support teams

Which of the following statements is true of SeaWorld Parks and​ Entertainment?

A. They offer guests the opportunity to see marine animals but not land animals.
B. They discourage contact with animals for safety reasons.
C. They focus on entertainment rather than education.
D. They are dedicated to preserving marine life.

D. They are dedicated to preserving marine life.

Which of the following statements is true of theme​ parks?

A. They create an atmosphere of another place and time.
B. They encourage visitors to bring their own food.
C. They focus on a single theme.
D. They are always independently owned.

A. They create an atmosphere of another place and time.

True or False: Guests are given a fast pass at theme parks so that they can spend less time standing in line for a ride and more time and money at stores and restaurants in a theme park.

True

Which of the following is the first stage in the career path in the theme park​ industry?

A. Assistant area manager of 1-5 rides or attractions
B. Lead position of various rides or attractions
C. Assistant manager of various rides or attractions
D. Line cast member of various rides or attractions

D. Line cast member of various rides or attractions

True or False: Gaming entertainment offers a place where guests can gamble​ (the casino​ floor), but does not include facilities for​ food, beverages, and rest.

False

True or False: Hotel operations is one of the initial career tracks in the gaming entertainment industry.

True

True or False: Casino gambling was legalized in the state of New Jersey by the Indian Gaming Regulatory Act of 1988.

False

Which of the following measures can casinos take to become more​ sustainable?

A. Smaller windows in rooms
B. Mandatory linen and towel change
C. Low-energy heating systems
D. Combusting kitchen food waste

C. Low-energy heating systems

________ is the business of hospitality and entertainment with a core strength in casino gaming.

A. Ecotourism
B. Managed services
C. Gambling
D. Gaming entertainment

D. Gaming entertainment

A public gambling house was legalized for the first time in 1626 in​ ________.

A. Louisiana, USA
B. Venice, Italy
C. Munich, Germany
D. Las​ Vegas, USA

B. Venice, Italy

True or False: Casinos do not incorporate the same sustainable elements found in hotels and resorts.

False

In the gaming entertainment​ industry, ________ are included in gaming operations staff.

A. Public relations officers
B. Income control specialists
C. Slot-machine technicians
D. Maintenance and facilities engineers

C. Slot-machine technicians

True or False: Planning is the first stage of the event planning process.

False

True or False: Conventions are classified as corporate events.

False

True or False: Special events always occur spontaneously and are never planned.

False

Which of the following should take place during each stage of the event planning​ process?

A. Research
B. Design
C. Planning
D. Evaluation

D. Evaluation

True or False: Wedding planners need to be very clear to their clients about what they will not do.

True

True or False: Professional event managers need to be experts in financial management.

False

Which of the following is an association​ event?

A. A workshop
B. A trade show
C. A charity ball
D. An engagement party

B. A trade show

Which of the following statements is true of special​ events?

A. They only include social functions.
B. They are not motivated by a reason for celebration.
C. They do not arouse expectations.
D. They involve​ planners, caterers, and producers.

D. They involve​ planners, caterers, and producers.

True or False: The International Festivals​ & Events Association​ (IFEA) began a program to enhance the level of festival management training and performance with a certified festival​ & event executive​ (CFEE).

True

Which of the following will help event planners manage events​ effectively?

A. Minimizing cellphone use
B. Giving equal priority to all items on the agenda
C. Empowering employees
D. Centralizing decision making

C. Empowering employees

Which of the following tips should a meeting planner follow while​ negotiating?

A. Do not bluff.
B. Do not leave any opportunities to renew negotiations.
C. Develop a strategy of the outcomes sought.
D. Be the first one to make an offer.

C. Develop a strategy of the outcomes sought.

Which of the following is true of a local conventions and visitors​ bureau?

A. It is a profit making organization.
B. It engages in the actual planning of meetings and conventions.
C. It has to pay hotel occupancy taxes and membership dues.
D. It provides an unbiased source of information to the planner.

D. It provides an unbiased source of information to the planner.

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