EMT Chapter 4 EMS Systems

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Ethnocentrism is defined as:

considering your own cultural values to be more important when interacting with people of a different culture.

Which of the following types of questions allow for the most detailed response?

Open-ended questions

Which of the following statements regarding a patient refusal is correct?

A mentally competent adult has the legal right to refuse EMS care and transport.

Which of the following incidents does NOT require a report to be filed with local authorities?

cardiac arrest

When you are communicating with an older patient, it is important to remember that:

most older people think clearly and are capable of answering questions.

Which of the following statements regarding a "dedicated line" is correct?

It is a constantly open line of communication that cannot be accessed by outside users

When providing a patient report via radio, you should protect the patient’s privacy by:

not disclosing his or her name.

You are providing care to a 61-year-old female complaining of chest pain that is cardiac in origin. Your service utilizes a multiplex communication system. You wish to transmit the patient’s electrocardiogram to the hospital. In order to accomplish this, you must:

use the multiplex system to transmit the information .

A 4-year-old boy had an apparent seizure. He is conscious and calm and is sitting on his mother’s lap. His father is sitting in a nearby chair. The child’s mother suddenly begins crying uncontrollably, which causes the child to start crying. You should:

ask the father to hold the child so you can assess him while your partner tries to calm the mother.

Which of the following statements is NOT appropriate to document in the narrative section of a PCR?

"General impression revealed that the patient was intoxicated."

When relaying patient information via radio, communications should be:

brief and easily understood.

You are caring for a 56-year-old male patient complaining of abdominal pain. Your service has recently switched to an electronic PCR system (ePCR). When completing the ePCR, it is important to be aware that:

a written patient care record will need to be completed on arrival at the hospital.

You are transporting a 54-year-old male in respiratory arrest. An EMR is driving the ambulance as you and your partner are caring for the patient. Which of the following is the MOST logical way of notifying the hospital?

Have the driver contact dispatch and relay the patient information to the hospital.

Which of the following will help improve radio communications?

Answer questions with "yes" or "no."

Effective therapeutic communication skills require _________.

verbal and nonverbal communication techniques

Communicating with patients who are deaf or hard-of-hearing can be facilitated by doing all of the following, EXCEPT:

elevating the tone of your voice and exaggerating word pronunciation.

As you are wheeling your patient through the emergency department doors, you receive another call for a major motor vehicle crash. You should:

respond only after giving a verbal patient report to a nurse or physician.

You could be sued for ___________ if your radio report to the hospital describes the patient in a manner that injures his or her reputation.


During your assessment of a 20-year-old man with a severe headache and nausea, you ask him when his headache began, but he does not answer your question immediately. You should:

allow him time to think about the question and respond to it.

Medical control gives you an order that seems inappropriate for the patient’s condition. After confirming that you heard the physician correctly, you should:

advise the physician that the order is unclear and ask for clarification.

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