CTI 130 81 Practice Questions Exam Chapter 9

Which tool can you use to view (but not modify) hardware and configuration information for your computer?

Msinfo32

You manage a Windows system, You want to view information about your computer including the CPU utilization and information about disk I/O operations. Which tools could you use to do this? (Select two.)

1.)Performance Monitor 2.)Task Manager

What is the purpose of the dxdiag tool?

View information related to DirectX operation.

Which of the following is true of the Guest user account on a Windows system?

It is disabled by default.

Which tool lets you automatically start an application or run a script based on triggers?

Task Scheduler

You have an application that renders videos in your online business. You want to make sure that the application continues to receive adequate attention from the system CPU, even if you open other applications. How can you adjust the amount of attention given to that application?

Use Task Manager to modify the process priority.

You have an application that you would like to run every Monday at 3 .m. on your Windows workstation. Which tool would you use to configure the application to run automatically?

Task Scheduler

Which system utility would you use to troubleshoot hardware devices, examine and control the resources used by specific devices, and install updated device drivers?

Device Manager

Your Windows 7 client systems are joined to the WestSim.com domain. You need to verify that these clients are configured to get time from the correct time provider.
Which commands can you use to do this? (Select two.)

1.)w32tm /query /source. 2.) w32tm /query /status.

You need to configure when Windows checks for and downloads updates from Microsoft’s update servers on a Windows 7 system. Which option in control Panel should you use to do this?

System and Security

Which tool can you use in Control Panel to control how times, dates, numbers, and currency are formatted and displayed for your computer?

Clock, Language, and Region

You use your computer to type documents in Portuguese that will be sent to Brazil. You purchase a second keyboard designed specifically for Portuguese.
Which option in Control Panel would you use to configure your computer for the new keyboard so you can switch between the Portuguese and English keyboard?

Clock, Language, and Region

You have a Windows system shared by three shift workers. Files that are used by all users are stored on the D: drive in various folders. The users have created hundreds of files on this drive and sometimes experience difficulty finding the files they need. What should you do?

Configure indexing to include the D: drive.

While using a new windows system, you find that the mouse pointer tracks much more slowly on the screen than you would prefer. You want to increase the mouse pointer speed. Click the tab you would use in the Mouse Properties window to do this.

Pointer Options

While using a new Windows system, you find that the double-click speed setting on the mouse pointer is set much slower than you would prefer. You want to increase the double-click speed setting. Click the tab you would use in the Mouse Properties window to do this.

Buttons

You recently purchased a USB audio headset and connected it to a USB port on your Windows system. However, when you launch you music player, the audio is played through your desktop speakers instead of the new USB headset. You need to reconfigure the system to use the headset instead of the desktop speakers. Click the tab you would use in the Sound Properties window to do this.

Playback

You recently purchased a USB audio headset and connected it to a USB port on your Windows system. The headset includes a microphone that can be used to record audio. However, when you launch your audio recording program, no audio is recorded. You need to reconfigure the system to use the headset mic instead of the built-in mic.
Click the tab you would use in the Sound Properties window to do this.

Recording

Which tool can you use to gather and display statistics that help you monitor the operation of a Windows system?

Performance Monitor

Your computer has a quad-core processor that supports multi- threading installed. Given that the system is running Windows, how can you verify whether multi-threading has been enabled?

Task Manager can display CPU utilization graphs for eight processors.

Your computer seems to be running slow. In particular, you notice that the hard drive activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren’t saving large files.
What could you do to troubleshoot the problem? (Select two)

1.)Use Resource Monitor to monitor memory utilization. 2.)Use Task Manager to monitor memory utilization.

The number of read and write requests that are waiting to be processed.

Disk Queue Length

The amount of time the processor spends performing non-idle tasks.

Processor utilization

The amount of memory that has been assigned to running process.

Commit Charge

The amount of time that the disk subsystem is busy reading from and writing to disk.

Disk Time

Leave Blank

Page File Usage

The number of hard faults that occur each second.

Memory Pages per Second

You need to use Task Manager to analyze memory utilization on a Windows system. For example, you need to see how much system RAM is currently in use and how much is available.
Click on the tab in Task Manager that you would use to do this.

Performance

You recently installed several applications on a Windows system. After doing so, you notice that the system takes much longer to boot up. You suspect that the new applications include one or more helper applications that are automatically loaded when the system boots. To increase performance, you want to identify any such helper applications and disable them.
Click on the tab in Task Manager that you would use to do this.

Startup

You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 10. Your organization relies on a particular application, which worked correctly in earlier versions of Windows, but now does not run in Windows 10. You have checked the application vendor’s website, but there is no update available.
What should you try next to run the application? (Select two.)

1.)Run the application in compatibility mode. 2.) Create a virtual machine that runs an older version of Windows. Run the application within the virtual machine.

You need to install a 32-bit application on a 32-bit version of Windows. Where is the default directory where the application will be installed?

%systemdrive%/Program Files.

You need to install a 32-bit application on a 64-bit version of Windows. Where is the default directory where the application will be installed?

%systemdrive%/Progra, Files (x86)

On a Windows 10 system, which Task Manager tab would you use to adjust the priority given to a specific program?

Details

Which tool lets you automatically start an application or run a script based on triggers?

Task Scheduler

You have an application that processes videos used in your online business, which requires a significant amount of processor time. You want to make sure that the application receives adequate access to the CPU, even if you open other applications.
How can you adjust the amount of attention given to that application?

Use Task Manager to modify the process priority.

You have an application that you would like to run every Monday a 3 p.m. on your Windows workstation. Which tool would you use to configure the application to run automatically?

Task Scheduler

Don is an accountant in the Finance department. For the last several months he has been testing an online accounting program. After speaking with his manager, don received permission to download a streamlined version of the software which requires a local installation. after downloading, Don tried to install the application, but the operating system will not allow it. Out of frustration, he called the Help Desk. The Help Desk personnel came to Don’s machine and installed the application without issue.
Which of the following is the most likely reason Don could not install the application?

Insufficient permissions

You manage Windows desktops for your organization. You recently updated all of your workstations to Windows 7. Your organization relies on a particular application, which worked correctly in earlier versions of Windows, but now does not run in Windows 7. You have checked the application vendor’s website, but there is no update available. What should you try next to run the application? (Select two)

1.)Create a virtual computer that runs Windows XP. Run the virtual computer each time the application runs. 2.)Run the application in compatibility mode.

You’re using a Linux distribution that uses RPM for package management. Which command would you use to install httpd, the Apache HTTP Server package, and all its dependencies?

yum install httpd

You’re using a Linux distribution that uses RPM for package management. Which command would you use to check to see if the httpd package, the Apache HTTP Server package, is installed?

yum list installed httpd

You’re using a Linux distribution that uses Debian Package Manager (dpkg) for package management. Which command would you use to install httpd, the Apache HTTP Server package, and all its dependencies?

apt-get install httpd

You’re using a Linux distribution that uses RPM for package management. Which command would you use to display a list of all packages available for installation withing the Internet repositories configured on this system?

yum list available

Which command would you use to display a simple list of all processes running on a Linux distribution that uses either RPM or dpkg for package management?

ps -e

What is the technology that protects the intellectual property rights of publishers and restricts the use of copyrighted works to those who have paid the necessary licensing fees?

DRM

Your organization has 20 employees who need an accounting software update installed. Due to a miscommunication, the purchaser only paid to update 10 licenses. The software company issued a "paper license" and a single key for updating 10 users. Since this is an enterprise paper license there is no mechanism that enforces a limit to the number of times the key can be used so you decide to go ahead and update all 20 users.
What are the possible consequences of this decision? (Select two)

1.)You risk losing your job. 2.) You expose your company to litigation by violating the software license agreement.

One software license model allows software to be freely distributed, downloaded, and installed without paying a license fee, but often requires a fee for support, training, or added functionality. What is the name of this model?

Open Source

Which of the following is true of online software activation? (Select three)

1.)Before running a newly installed application, the user must activate their license online on the software vendor’s website. 2.)With personal software licenses, the limit is usually 1-3 online activation. 3.)Persistent activation may require the license to be continuously re-activated online at a pre-configured interval.

Which of the following is true of the way many large digital media vendors are using Digital Rights Management technology? (Select two)

1.)They are moving away from DRM because of several key shortcomings in the technology. 2.)They are adopting alternatives to DRM such as encouraged customers to not illegally share digital files.

Which of the following is true of the Guest user account on Windows system?

It is disabled by default.

On a Windows system, which of the following is true about groups?

Group members have access rights assigned to the group.

Which Windows component prompts the user for credentials or permission to protect against unauthorized activities, such as an software installation.

User Account Control (UAC)

You need to create a user account on a Windows system that can create files, run applications, and install printers when the driver for the printer already exists on the computer. You want the user to have only minimum rights necessary on the computer. Which group should this user be a member of?

User

You want to create a new user account on a Windows system that can create and edit private files, start and stop the system, install applications, and add new device drivers. Which group should this user be a member of?

Administrators

You recently installed a Windows 10 system. During the installation process, you elected to sign into the system using a local user account. After using the system for a time, you decide to begin using an online Microsoft account to authenticate to the system instead. Click the option you would use in the Settings app to do this.

Accounts- Your accounts, email, sync, work, family

You have a laptop running Windows 10. User Account Control (UAC) has been disabled. How would you re-enable UAC on the laptop? (Select two.)

1.)In the Control Panel, select System and Security, then Security and Maintenance. 2.)In the Control Panel, select User Accounts, then User Accounts.

You want to configure User Account Control so that you see the permission prompt only when programs try to make changes to your computer ( not when you make changes). You do not want the desktop to be dimmed when the prompt is shown. What should you do?

Disable Secure Desktop

You want to configure User account Control so when a UAC prompt is shown, the desktop is not dimmed, allowing you to continue working without responding to the prompt immediately. What should you do?

Edit settings in the Local Security Policy.

On Windows system, which of the following is true of using groups?

User accounts are made members of a group. Group members have the access rights assigned to the group.

Which component of Windows 7 prompts the user for credentials or permission to minimize the dangers of unintended software installations?

User Account control (UAC)

You manage a computer that runs Windows 7. You want to create a new user account and allow the user to create and save files, install applications, and change the system time. What group membership should you assign for the new user?

Administrators

A user calls to report a problem. She is trying to install an application on her new Windows 10 system, but cannot. Her user account is a member of the User Group on the system.
What do you suspect is causing the installation issue?

Her group membership does not allow her to install new software.

Which port does Telnet use?

23

Which of the following network services or protocols uses TCP/IP port 22?

SSH

Which of the following can be used to create a secure connection to a remote server?

SSH

You provide desktop support for small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application, but you just can’t understand what he is doing that might be causing the problem. What should you do?

Establish a Remote Assistance connection and watch what the user is doing.

Which of the following remote access mechanisms on a Windows system lets you watch what a user is doing and, if necessary, take control of the user’s desktop to perform configuration tasks.

Remote Assistance

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated. What should you do?

Establish a Remote Desktop connection and update the driver.

You need to enable Remote Desktop on a user’s Windows 10 system so that you can manage it over the network from your office. click the option you would use in Control Panel to do this.

System and Security

Which port must be opened in a firewall of a Windows system in order Remote Desktop connections to be established with it?

3389

A user works primarily in your organization’s production area. However, she frequently needs to access data stored on her Windows 10 desktop system in her office while on the production floor. She would like to be able to use a system in the production are to remotely access her desktop system using a network connection. Which groups on her desktop system could you make her user account a member of to enable this configuration? (Select two.)

1.)Remote Desktop Users 2.)Administrators

You want to make sure that you always have the latest patches installed on your workstation for an order entry application created by DataComLink corporation. What should you do? (Select two.)

1.)Configure the application to automatically download and install updates as they are released. 2.)Check the DataComLink Website regularly for patches and updates to the software.

Which of the following terms describes a Windows operating system patch that corrects a specific problem and is released on a short-term, periodic basis?

Hotfix

Which of the following components can be updated by the Windows Update service?

Operating system and critical driver files.

Users have been experiencing periodic system lockups that generate the same error message. After checking Microsoft’s Web site, you find that a hotfix is available to address the issue. What should you do next?

Deploy the hotfix on a test computer.

Which of the following actions taken on a Windows workstation will directly improve system security?

Install the latest updates

You want to configure your Windows 10 workstation such that it can get Windows updates directly from other Windows 10 systems on the network that have already downloaded them from Microsoft. Click the option you would use in the Settings app to do this.

Choose how updates are delivered

Recently, a Windows 10 update was automatically download and installed on your Windows 10 system. However, after installing the update, your contact manager database application no longer works correctly. You want to uninstall the latest updates to see if the application starts working again. Click the option you would use in the Settings app to do this.

View your update history

You have configured your windows system to automatically backup user data every night at midnight. You also take a system image backup once a month. What else should you do to ensure that you are protected against data loss? (Select two)

1.)Store a copy of all backups off-site. 2.)Regularly test restoration procedures.

Why should backup media be stored offsite?

To prevent the same disaster from affecting both the network and the backup media.

You have implemented a regular backup schedule for a Windows system, backing up data files every night and creating a system image backup once a week. for security reasons, your company has decided to not store a redundant copy of the backup media at an offsite location. Where would be the next best place to keep your backup media?

In a locked fireproof safe.

You need to protect the user data on a Windows 7 system. Which tools could you use to do this? (Select two)

1.)Backup and Restore 2.)Previous Versions

You need to protect the user data on a Windows 8.1 system. Which tools could you use to do this?

File History

You need to protect the user data on a Windows 10 system. Which tools could you use to do this? (Select two)

1.)File History 2.)Backup and Restore

You need to configure File History to automatically delete any stored snapshots that are older than 1 month. click the option you would use in Control Panel to do this.

Advanced Settings

Even if you perform regular backups, what must be done to ensure that you are protected

Regularly test restoration procedures.

Which Windows tool lets you perform automatic backups at regular times (such as on specific days at specific times)?

Task Scheduler

To protect user data on a Windows 7 system, you’ve configured System Restore to automatically create restore points for the C:\volume. Given that your user profile data is stored in the default directory (C:\Users), will this strategy adequately protect your user’s data?

No, you need to create a backup of your user data as well.

System Restore is currently disabled for all volumes on a Windows 10 system. You need to enable System protection for the C: volume. Click the option you would select to do this.

Configure

A file you have been working on for several days was corrupted when you shut your Windows 7 system down uncleanly. You want to restore a previous version of the file, overwriting the existing file that has been corrupted. Click the option you would use in the properties of the file to do this.

Restore

To protect a Windows 8.1 system, you’ve configured System Restore to automatically protect your system using restore points. Will this adequately protect the user data on the system?

No, you need to enable File History.

To protect your Windows 10 system, you’ve used System Restore to automatically protect your system using restore points. You’ve also configured File History to protect you user’s data files. Will the configuration adequately protect your system in the event of a hard disk failure?

No, you need to create an image of your Windows system as well.

When you load a partition management utility on a workstation running an OEM version of Windows 8.1, you notice that there is a hidden partition located at the beginning of the workstation’s hard drive. You decide to delete it to free up space on the drive. Should you do this?

No, this is the system’s recovery partition.

Which of the following are true regarding the recovery partition on a Windows system?

The recovery partition can be used to restore the system to its original state when it shipped from the manufacturer.

Given that you are using a Windows 10 system, in which of the following situations would reverting to a System Restore point be the best option?

You recently installed a new application and now the system behaves erratically.

In which of the following situations would restoring from a system image be the best option?

You need to restore a Windows system after catastrophic hard drive failure.

In which of the following situations would restoring from backup be the best option? (Select two.)

1.)You accidentally deleted several important e-mails and need to restore them. 2.)You need to restore several word processing files that were accidentally deleted from your Documents folder.

Your Windows 8.1 system has experienced a serious failure. You decide to use the advanced recovery options provided by the operating system to bring the system back to a usable state. During the recovery process, you want to preserve as much data as possible including apps purchased from Microsoft Store as well as your user’s data files. Which option should you use?

Refresh Your PC

Which aspects of virtual memory can you configure on a Windows workstation? (Select two.)

1.)Maximum size of the paging file 2.)Location of the paging file

What is the recommended size of the paging file under normal circumstances on a Windows 10 system with 8 GB of RAM installed?

Equal to the amount of physical RAM.

Which of the following is another name for paging file?

Virtual memory

You have been having trouble with your laptop crashing. You would like your computer to create a memory dump file when it crashes. Where should you place the paging file?

On the system volume

Which tool would you use to configure the paging file location and size on a Windows system?

Advanced System settings in Control Panel

Consider the virtual memory configuration for the Windows 10 system shown in the exhibit. Given that this Windows 10 system has 16 GB of system RAM and three hard disks installed, which configuration change could you make to the paging file to increase system performance?

Add paging files to the E: and F: volumes

On Windows 10 system, which Task manager tab would you use to adjust the priority given to a specific program?

Details

While browsing the Internet on a Windows 10 workstation, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer? (Select two.)

1.)Processes 2.)Details

Which of the following tools can you use to start the Print Spooler service if it is currently stopped? (Select three.)

1.)Task Manager 2.)Services console 3.)Net start

Christian has enabled Boot Logging from the Advanced Startup Options menu of his Windows 10 workstation. Which file would he examine to see a list of drivers loaded during the startup process?

Ntbtlog.txt

You need to boot a Windows 7 system into Safe Mode. Which key should you press during the system boot to access the Advanced Boot Options menu?

F8

You have booted your Windows workstation into Safe Mode and enabled Boot logging. To which log file is the boot logging information now being written?

Ntbtlog.txt

How can you keep a Windows 10 system from automatically restarting after a critical system error occurs?

Use the Disable automatic restart after failure option on the Advanced Startup Options menu.

You want to scan the integrity of all protected system files on your Windows 10 system, but not repair them. Which command should you use?

sfc /verifyonly

You need to backup user data on a windows 10 system. the computer has a single ssd storage device installed that contains both the windows operating system (in C:/Windows) and user profile data….You plan to do the following:
use backup and restore data
run backup automatically every night at 11pm

No, backups created with backup and restore cant be stored on the same drive containing the information being backed up

you need to back up user data on a windows 8.1 system

No, windows 8.1 does not include the backup and restore utility. File history must be used instead

you need to protect user data on a windows 8.1 system

No, backups created with file history must be stored on a drive other than the one containing the information being backed up