Regarding probability, which of the following statements is true? A statement is certain if its likelihood of being true is at least 95%. |
A statement is possible if there is even the slightest chance, however small, that it might be true |
We engage in this form of listening when our goal is to evaluate or analyze what we’re hearing: informational |
Critical |
Dan is an atheist with a keen interest in politics. Whenever Dan is watching a debate and one of the candidates mentions his or her belief or interest in God, he stops listening to their statements. Sometimes, he’ll even change his vote if a candidate he likes mentions God too frequently. Which of the following listening barriers describes Dan?
rebuttal tendency |
Closed-mindedness |
This form of listening occurs when you are trying to experience what another person is thinking or feeling: critical |
empathic |
Which of the following statements about the importance of listening is not true? Employers tend to rank listening skills as the most important factor in effective management. |
Listening has little to no effect on our physical health beyond avoiding sounds that may induce hearing loss. |
Which of the following statements about credibility is not true? |
experience and expertise refer to the same basic idea |
Critical listening is more passive than informational listening. |
False |
The evaluation stage of listening involves making a value judgment about the merits of what someone else has said. |
False |
According to your textbook, people might interrupt for all of the following reasons except:/ to change the subject |
To change the subject |
Hearing is a passive process; listening is an active process |
True |
In the HURIER model of effective listening, the "I" stands for what? internal thoughts |
Interpreting |
How is pseudolistening related to glazing over? |
You’re actually listening during glazing over, but not during pseudolistening. |
According to your text, these things could qualify as noise: |
All the above |
After a lengthy meeting with the boss and several of his coworkers, Alex asked his friend Jeff if he was concerned about the number of layoffs that his boss said were coming. Jeff looked puzzled for a moment before telling Alex that he wasn’t sure where exactly their boss had said to expect layoffs. This exchange represents which of the following myths of listening? All listeners hear the same thing. |
All listeners hear the same thing. |
Information overload can impair our ability to listen effectively. |
True |
Part of effective listening is responding appropriately to what you hear. |
True |
Which of the following techniques will not help someone improve their empathic skills? listening non-judgmentally to the speaker |
encouraging the speaker to look at what they still have |
According to your text, which of the following statements correctly represents the two parts of interpretation? Focus on the subjective meaning of the speaker’s message and gauge the truthfulness of their claim. |
Pay attention to all of the speaker’s verbal and nonverbal messages and signal your interpretation back to the speaker. |
A study conducted by communication researchers Kathryn Dindia and Bonnie Kennedy concluded that college students
spend as much time listening as they do engaging in all other communication activities combined |
All of these are true |
Which type of listening response includes the use of head nods, facial expressions, and short utterances like "uh-huh" that signal your interest to the speaker? |
back channeling. |
Research shows that most interruptions are competitive |
False |
Research indicates that most people spend more time talking than listening. |
False |
The tendency to pay attention only to information that supports our values and beliefs is called what? |
Confirmation Bias |
Asking follow-up questions to confirm our interpretations of someone else’s statements is an example of |
… |
Listening non-judgmentally is important for effective critical listening. |
False |
Empathic listening involves feeling sorry for someone else. |
False |
A(n) _________________ is a memory aid that helps people recall important information. memory enhancement device |
mnemonic device |
Which of the following statements about listening is true, according to your text?/ |
People spend more time listening than speaking |
Rachel finished her oral exam in her Spanish class and her teacher, Se-ora Lopez, evaluated her performance. Although Rachel did well on the exam and most of Se-ora Lopez’s comments were positive, Rachel only focused on the negative critiques and felt very bad about her performance. Rachel just engaged in which of the following behaviors?/ pseudolistening |
selective attention |
Which of the following statements is true about being skeptical? It is the same thing as being cynical |
It is about evaluating evidence for a claim |
Comm 145- Chapter 7 Listening
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