COM 113 FINAL

d. It occurs automatically

Which of the following Is not a part of the definition of listening? a. It is an active process b. It involves the creation of meaning c. It deals with only spoken messages d. It occurs automatically

a. In individualistic cultures, people tend to think of time as something that can be saved or spend & listeners tend to be impatient when speakers do not get the point

Which of the following examples most accurately reflects how culture affects listening behavior? a. In individualistic cultures, people tend to think of time as something that can be saved or spend & listeners tend to be impatient when speakers do not get the point b.In collectivistic cultures, people tend to think of time as something that can be saved or spend and listeners tend to be impatient when speakers do not get the point c. When listening, people in individualistic cultures pay close attention to nonverbal behaviors to determine the meaning of the speakers message d. When listening, people in collectivistic cultures pay close attention to nonverbal behaviors to determine the meaning of the speakers message

b. Advising, empathizing, back channeling, stonewalling

Which of the following is the correct order of the listening responses from most active to most passive? a. Stonewalling, back channeling, empathizing, advising b. Advising, empathizing, back channeling, stonewalling c. Empathizing, advising, back channeling, stonewalling d. Back channeling, empathizing, stonewalling, advising

d. Back channeling

Using facial expressions and verbal statements such as "I understand" to let the speaker know you are paying attention is an example of which of the following types of listening responses? a. Analyzing b. Empathizing c. Paraphrasing d. Back channeling

c. Interpreting

Assigning meaning to what we hear illustrates which of the following elements of the HURRIER model? a. Hearing b. Remembering c. Interpreting d. Responding

a. Empathetic listening

Which type of listening involved trying to understand a situation from a speaker’s perspective? a. Empathetic listening b. Informative listening c. Critical thinking d. Persuasive thinking

b. Action-oriented

Having the attitude or belief that emphasizes organization and precision best describes which of the following listening styles? a. People- oriented b. Action-oriented c. Outcome-oriented d. Content-oriented

c. Pseudolistening

In class, Charyn cannot keep her mind off her problems at work, instead of skipping class, she attends and pretends to listen to the professor’s lecture. Charyn is experiencing which barrier to effective listening? a. Information overload b. Information underload c. Pseudolistening d. Glazing over

c. For a message to be possible, it must have only the slightest chance of being true

Understanding probability is crucial for being a good critical listener. Evaluate the following message and identify which one is true a. For a message to be probable, it has to have at least a 1% chance of being true b. For a message to be certain, it must be true 99% of the time c. For a message to be possible, it must have only the slightest chance of being true d. For a message to be undeniable, it must be denied

a. Remind the grieving person that she or he must stay strong

To be a good empathetic listening when someone is grieving, it is not advisable to do which of the following? a. Remind the grieving person that she or he must stay strong b. Offer to help the grieving individual in any way possible c. Offer to listen if the grieving person wants to talk d. Encourage the grieving individual to take care of his or her needs

b. Need to belong theory

This theory says that each of us is born with a fundamental drive to seek, form, maintain and protect strong social relationships a. Equity Theory b. Need to belong theory c. Attraction theory d. Predicted outcome value theory

d. All of these

Friendships and other social relationships often involve these types of rewards: a. Emotional b. Material c. Health d. All of these

c. Emotional confirmation

Which of the following is not an emotional reward commonly associated with close relationships? a. Comfort and empathy b. Happiness c. Emotional confirmation d. All of these are emotional rewards

b. People with strong social networks are more than twice as likely to survive a heart attack

Which of the following statements about potential health benefits of relationships is true? a. People with strong social contacts put themselves at greater risk for illnesses like a cold b. People with strong social networks are more than twice as likely to survive a heart attack c. A lack of social relationships increases the risk of mortality, but not on the same level as smoking, heart disease, or obesity d. When friends share their problems with us, it increases our stress and can actually make us less healthy

d. Interpersonal attraction

_______ is the force that draws people together a. Physical attraction b. Social attraction c. Attraction d. Interpersonal attraction

a. Forming relationships with people unlike ourselves is more interesting and enjoyable

Which of the following statements about similarity is not true? a. Forming relationships with people unlike ourselves is more interesting and enjoyable b. Forming relationships with people like ourselves is socially validating c. Genetically, we are inclined to help people who are similar to ourselves to help them survive d. Spending time with people like ourselves make us feel better about ourselves

b. Uncertainty reduction theory

This theory predicts that the more we learn about someone, the more we like that person: a. Social exchange theory b. Uncertainty reduction theory c. Attraction theory d. Equity theory

c. Approach behaviors

When we experience any form of attraction for someone else, we are likely to engage in ______ behaviors that signal our interest in another person a. Liking behaviors b. Attraction behaviors c. Approach behaviors d. Initiation behaviors

d. All of these are true

Janice and Stephanie have been close friends for some time. When Stephanie recently lost her job, she couldn’t afford her rent anymore and was on the verge of homelessness. Janice invited her to come and stay in her extra room for as long as needed to. In return, Stephanie insisted on doing housework and most of the cooking. According to equity theory, which of the following statements about this relationship scenario is true? a. Stephanie is currently over-benefited in their relationship b. Stephanie is investing more effort in the relationship by cooking and cleaning c. This relationship will survive a period of brief inequity as long as long-term equity is maintained d. All of these are true

c. Friendships are the same in both sexes

Which of the following statements about friendships is not true? a. Friendships are voluntary b. Friendships are governed by rules c. Friendships are the same in both sexes d. Friendships usually occur between peers

a. Ground rules

When you establish a friendship with a supervisor at work, it is a good idea to establish _____ to prevent potential problems a. Ground rules b. A friendship pact c. Safe words d. Relational understanding

d. Both women and men see their opposite-sex friends as more loyal and helpful than their same-sex friends

Regarding sex differences in same-sex friendships, which of the following is not true? a. Sale-sex friendships are more important to women than they are to men b. Male-male friendships emphasize shared activities and common interests c. Female-female friendships emphasize conversational and emotional expressiveness d. Both women and men see their opposite-sex friends as more loyal and helpful than their same-sex friends

d. All of these are true

Which of the following statements about opposite-sex friends is not true? a. They provide men a chance to be emotionally expressive and women a change to engage in shared activities b. They often contain some degree of sexual or physical attraction c. According to one study, about half of college students engage in sexual behavior with their opposite-sex friends d. All of these are true

c. Nascent friendship

In the _____ stage of friendships, people begin to think of themselves as friends and their communication becomes more personal. a. Friendly relations b. Moves toward friendship c. Nascent friendship d. Stabilized friendship

b. Waning friendship

In the ____ stage of friendship, people begin to drift apart and might lose contact with one another. a. Nascent friendship b. Waning friendship c. Declining friendship d. Drifting friendship

b. Moving away

Which of the following reasons is more commonly cited for ending a friendship due to changes in life circumstances? a. Having a child b. Moving away c. Getting married d. Experiencing an illness in the family

a. Being friends with your co-workers and boss

Research shows that this is positively related to your job satisfaction a. Being friends with your co-workers and boss b. Being friends with your customers or clients c. Maintaining personal boundaries at work d. All of these

a. Based on his performance, you don’t feel Eric deserves the promotion

Let’s say you’re friends with your co-worker, Eric, who’s up for a promotion. Which of the following is an example of the task dimension of your relationship? a. Based on his performance, you don’t feel Eric deserves the promotion b. As his friend, you want Eric to get the promotion c. If Eric doesn’t get the promotion, you will console him and help cheer him up d. All of these are examples of the task dimension of your relationship

c. Quid pro quo

Which type of sexual harassment includes requesting romantic or sexual favors in return for preferential treatment at work? a. Hostile work environment b. Sexual bargaining c. Quid pro quo d. Harassing requests

b. Attitude similarity is the strongest predictor of initial attraction

When forming friendships, people find several forms of similarity to be attractive. According to research, which of the following is true? a. Cognitive similarity is not influential at any stage of friendship formation b. Attitude similarity is the strongest predictor of initial attraction c. People generally see attitude similarity as a bad thing d. Similarity in personalities is the strongest predictor of initial attraction

b. Minimization of independence

All of the following are characteristics of an intimate relationship except: a. Need for deep commitment b. Minimization of independence c. Dialectical tensions d. Continuous investment

b. Investment

This relates to the resources we put into a relationship: a. Interdependence b. Investment c. Commitment d. Independence

c. Married people have better sexual health

Which of the following is not one of the health benefits of marriage identified in your textbook? a. Married people live longer b. Married people tend to be healthier c. Married people have better sexual health d. Married people are less likely to use and abuse alcohol and drugs

d. It is exclusive

The practice of polygamy is, by definition, an exception to which social expectation about marriage? a. It is voluntary b. It is based on love c. It is permanent d. It is exclusive

b. Experimenting

Most relationships end at which stage of Knapp’s stage model? a. Initiating b. Experimenting c. Intensifying d. Integrating

b. Integrating

Most relationships end at which stage of Knapp’s stage model? a. Bonding b. Integrating c. Intensifying d. Initiating

c. Take conflict less personally

Preliminary research has shown that, compared to heterosexual couples, homosexual couples tend to: a. Display more overt hostility during conflict b. Terminate their relationships at the first sign of conflict c. Take conflict less personally d. Avoid conflict as much as possible

a. 5:1

Gottman has discovered that satisfied couples maintain this ration of positive to negative communication: a. 5:1 b. 8:1 c. 14:1 d. 1:1

d. All of these

Why is the discussion of routine, mundane tasks important to consider in long-term romantic relationships? a. Most of the communication that takes place in these relationships falls in this category b. How to handle these issues can become a major issue of contention c. The way couples handle these tasks reflects the balance of power in their relationship d. All of these

a. Exhilarating activities are the most effective for promoting feelings of closeness

When it comes to intimate relationships and shared activities, research has shown that: a. Exhilarating activities are the most effective for promoting feelings of closeness b. Any activity is useful for promoting closeness as long as the individuals enjoy it c. Activities that produce some type of tangible outcome are the most effective at promoting feelings of closeness d. Activities that promote physical contact and touching are the most effective for promoting feelings of closeness

b. It involves perceived scarce resources

Which of the following is true with respect to interpersonal conflict? a. It involves independent parties b. It involves perceived scarce resources c. It occurs within oneself d. It is synonymous with disagreement

d. All of these are true

Frank and Samantha just received a large inheritance when Samantha’s grandmother passed away. Since it was Samantha’s grandmother, she felt like she should be able to spend the money how she wanted: building a room addition on their house. Frank disagreed and wanted to buy a more fuel-efficient car that they could drive to and from work. Which of the following is true about this situation? a. This is an example of conflict because it involves an expressed struggle b. This is an example of conflict because it involves scarce resources c. This is an example of conflict because it involves incompatible goals d. All of these are true

c. Meta-conflict

Jon recently stopped a conflict with his girlfriend, Ana and said to her, "You don’t know how to have a disagreement without losing your temper or swearing!" Ana replied "Well at least I want to confront the issues instead of avoiding them! Jon and Annas exchange is an example of: a. The content dimension of conflict b. The relational dimension of conflict c. Meta-conflict d. Pseudoconflict

c. Reduction in the body’s natural killer cells

Which of the following is not one of the health detriments associated with conflict? a. Hardening of the arteries b. Calcium deposits in the kidneys c. Reduction in the body’s natural killer cells d. Delayed wound healing

c. Diametrically opposed

When two points of view are in conflict and share no common ground, we say that these positions are: a. Incompatible b. Dialectically opposed c. Diametrically opposed d. Incommensurate

b. Relationships with in-laws

Research shows that three issues top the list as sources of conflict in romantic relationships. Which of the following is NOT among them? a. Household chores b. Relationships with in-laws c. Personal criticisms d. Finances

d. All of these

Which of the following is an example of passive aggression, as it is defined in the text? a. Tat is hurt when her brother forgets her birthday, so she deliberately forget his b. Parker is angry with his mother so he ignored her calls and emails c. Bonnie doesn’t want to go to her neighbors party, so she takes so long to get ready for it that the party is over be the time she’s done d. All of these

b. Women are most likely to demand; men are most likely to withdraw

When spouses engage in the demand-withdraw pattern, who is most likely to demand and withdraw? a. Men are most likely to demand; women are most likely to withdraw b. Women are most likely to demand; men are most likely to withdraw c. Women are most likely to demand and most likely to withdraw d. Men are most likely to demand and most likely to withdraw

d. All of these

Which of the following statements about collectivistic cultures is true? a. In conflict, group priorities are more important than individual priorities b. Individuals are more likely to avoid conflict altogether c. Parties involved in a conflict are likely to enlist a mediator to help reach an agreement d. All of these

d. Use emoticons to express your emotional state

All of the following tips are useful for managing a conflict online except: a. Avoid responding right away b. Always respond using the same medium c. Clarify comments or statements that aren’t clear d. Use emoticons to express your emotional state

c. Power

______ is the ability to manipulate, influence, or control other people or events. a. Conflict b. Fear c. Power d. Coercion

d. Coercive power

This form of power derives from the ability to punish a. Legitimate power b. Expert power c. Referent power d. Coercive power

a. Verbal aggression

When people engage in _____, they use their words to attack or demean those around them. a. Verbal aggression b. Linguistic assault c. High-dominance conflict d. Powerful language

c. High power-distance

People in this type of culture think of the unequal distribution of power as normal or even desirable: a. High-context b. Low-context c. High power-distance d. Low power- distance

c. Gunnysacking

When engaged in interpersonal conflict, _____ is the practice of saving up past grievances and throwing them all into a conflict at the same time. a. Blindsiding b. Counter-attacking c. Gunnysacking d. Rubber-band balling

a. Contempt

According to Gottman, people engage in this behavior when they insult each other and attack each others self worth: a. Contempt b. Defensiveness c. Criticism d. Stonewalling

b. Flooding happens when someone engaged in conflict is emotionally or psychologically unable to engage the discussion further

Which of the following statements correctly defines the concept of flooding? a. Flooding refers to a sudden rush of emotion and is commonly experience by women during conflict b. Flooding happens when someone engaged in conflict is emotionally or psychologically unable to engage the discussion further c.Flooding is what happens to men in conflict when they experience a rapid increase in hormones that are responsible for stress and anger d. Flooding happens when someone engaged in a conflict experiences an increase in their stress hormones after a partner stonewalls them

b. Accommodating

This conflict-management strategy involves a high concern for the other party but a low concern for the self: a. Collaborating b. Accommodating c. Avoiding d. Compromising

a. True

The strength of the immune system is predicted by the way people handle conflict, particularly in romantic relationships a. True b. False

a. True

The goal of collaboration is to identify a "win-win" solution to a conflict a. True b. False