1. Dell’s approach to personal computer manufacturing is to use a product focus, which gives the company its low-cost competitive advantage. |
False (Global company profile, easy) |
2. A firm’s process strategy is its approach to transforming resources into goods and services. |
True (Introduction, easy) |
3. Intermittent processes are organized around processes. |
True (Four process strategies, easy) |
4. In process-focused facilities, equipment utilization is low. |
True (Four process strategies, moderate) |
5. The typical full-service restaurant uses a product-focused process. |
False (Four process strategies, moderate) |
6. Harley-Davidson, because it has so many possible combinations of products, utilizes the process strategy of mass customization. |
False (Four process strategies, moderate) |
7. A value-stream map includes both (1) inventory quantities, and (2) symbols for customers and suppliers. |
True (Process analysis and design, moderate) |
8. The assembly line is a classic example of a repetitive process. |
True (Four process strategies, easy) |
9. One essential ingredient of mass customization is modular design. |
True (Four process strategies, moderate) |
10. The tool that calculates which process has the lowest cost at any specified production volume is a crossover chart. |
True (Four process strategies, moderate) |
11. The term focused processes refers to the quest for increased efficiency, whether in goods or services, that results from specialization. |
True (Four process strategies, moderate) |
12. Service blueprinting is a process analysis technique that focuses on the customer and the provider’s interaction with the customer. |
True (Process analysis and design, moderate) |
13. Activity times should not be included in a service blueprint. |
False (Process analysis and design, moderate) |
14. A process map with the addition of a time axis becomes a process chart. |
False (Process analysis and design, moderate) |
15. Time-function mapping is a flow diagram with time added to the horizontal axis. |
True (Process analysis and design, moderate) |
16. Process maps use distance, but not time, to show the movement of material, product, or people through a process. |
False (Process analysis and design, moderate) |
17. Professional services typically require low levels of labor intensity. |
False (Service process design, moderate) |
18. An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer. |
False (Service process design, moderate) |
19. Process control is the use of information technology to monitor and control a physical process. |
True (Production technology, easy) |
20. One use of camera-and-computer-based vision systems is to replace humans doing tedious and error-prone visual inspection activities. |
True (Production technology, easy) |
21. Automated storage and retrieval systems are commonly used in distribution facilities of retailers. |
True (Production technology, moderate) |
22. Flexible manufacturing systems, because of easily changed control programs, are able to perform such tasks as manufacturing one-of-a-kind parts economically. |
True (Production technology, moderate) |
23. Production technology has had a major impact on services, but as yet there has been little reduction in service labor requirements. |
False (Technology in services, moderate) |
24. Optical checkout scanners and ATMs are examples of technology’s impact on services. |
True (Technology in services, moderate) |
25. Successful process redesign focuses on departmental areas where small, continuous improvements can be made. |
False (Process redesign, moderate) |
26. Processes can be environmentally friendly and socially responsible while still contributing to profitable strategies. |
True (Ethics and environmentally friendly processes, easy) |
27. In selecting new equipment and technology, decision-makers look for flexibility—the ability to respond with little penalty in time, cost, or customer value. |
True (Selection of equipment and technology, moderate) |
28. Which of the following statements regarding Dell Computer is false? |
b. Dell builds its computers overseas in order to gain a low-cost advantage. |
29. An organization’s process strategy |
e. All of the above are true. |
30. A job shop is an example of a(n) |
d. intermittent process |
31. Three types of processes are |
c. process focus, repetitive focus, and product focus |
32. Which of the following industries is likely to have low equipment utilization? |
e. restaurants |
33. A product-focused process is commonly used to produce |
c. high-volume, low-variety products |
34. Which one of the following products is most likely made in a job shop environment? |
b. paper forms |
35. Which of the following products is likely to be assembled on a repetitive process line? |
e. all of the above |
36. An assembly line is an example of a |
c. repetitive process |
37. Standard Register |
b. groups people and machines into departments that perform specific activities |
38. Which of the following transformations generally has the highest equipment utilization? |
c. product-focused process |
39. Harley Davidson |
d. uses work cells to feed its assembly line |
40. Which of the following is false regarding repetitive processes? |
b. They allow easy switching from one product to the other. |
41. When done correctly, mass customization |
e. all of the above |
42. Which of the following phrases best describes product focus? |
d. high fixed costs, low variable costs |
43. Which of the following phrases best describes process focus? |
a. low volume, high variety |
44. Which of the following characteristics best describes repetitive focus? |
b. Its output is a standardized product produced from modules. |
45. Utilization in process-oriented facilities is frequently low because |
d. excess capacity for peak demands is desirable |
46. A quasi-custom product |
e. All but d are true. |
47. Process A has fixed costs of $1000 and variable costs of $5 per unit. Process B has fixed costs of $500 and variable costs of $15 per unit. The crossover point between process A and process B is |
a. 50 units |
48. Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is true? |
c. Process Y is cheaper than process X at all volumes; there is no crossover point. |
49. The crossover point is that production quantity where |
d. total costs for one process equal total costs for another process |
50. Product Focused processes |
c. are processes that are specialized for relatively few products or customer groups |
51. Value Stream Mapping |
e. All of the above are true. |
52. One fundamental difference between a process chart and a process map is that |
c. the process chart is more like a table, while the process map is more like a schematic diagram |
53. Service blueprinting |
d. focuses on the provider’s interaction with the customer |
54. A drawing of the movement of material, product, or people is a |
a. flow diagram |
55. Strategies for improving productivity in services are |
a. separation, self-service, automation, and scheduling |
56. In mass service and professional service, the operations manager should focus on |
d. human resources |
57. In mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except |
e. customization |
58. Which of the following is true regarding opportunities to improve service processes? |
e. None of the above is true. |
59. Which of the following are typical of process control systems? |
e. all of the above |
60. Which of the following is true regarding vision systems? |
d. All of the above are true. |
61. The use of information technology to monitor and control a physical process is known as |
a. process control |
62. Which of the following technologies would enable a cashier to scan the entire contents of a shopping cart in seconds? |
d. RFID |
63. "Automatic placement and withdrawal of parts and products into and from designated places in a warehouse" describes |
d. ASRS |
64. Computer-integrated manufacturing (CIM) includes manufacturing systems that have |
a. computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated |
65. Which one of the following technologies is used only for material handling, not actual production or assembly? |
d. AGVs |
66. A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called a(n) |
c. flexible manufacturing system |
67. "Operators simply load new programs, as necessary, to produce different products" describes |
c. flexible manufacturing systems |
68. Which of the following is not one of the essential ingredients for mass customization? |
a. high machine utilizations |
69. Advances in technology |
d. have had dramatic impact on customer interaction with services and with products |
70. Process redesign |
e. all of the above |
71. Ethical and environmentally friendly processes include which of the following? |
e. all of the above |
72. Making environmentally sound products through efficient processes |
c. can still be profitable |
73. Flexibility can be achieved with |
e. all of the above |
74. Which of the following statements regarding ethical and environmentally friendly processes is true? |
c. Operations managers can be environmentally sensitive and still follow a low cost strategy. |
75. Which of the following is true regarding the concept of flexibility? |
d. All of the above are true. |
Chapter 7 Process Analysis
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