Low-volume, high-variety production is best suited for which of the following process strategies? |
process focus |
What is the ability to respond with little penalty in time, cost, or customer value? |
flexibility |
What is a drawing of the movement of material, product or people? |
flowchart |
Which service strategy describes seperating services that may lend themselves to some type of automation? |
automation |
Which of the quadrants in the service process matrix has low labor intensity and low customization? |
service factory |
In many applications, human quality inspectors can be replaced effectively by |
vision systems |
Which of the following is NOT a production technology that enhances production and productivity? |
service blueprinting |
Which of the following is NOT an example of technology’s impact on the financial services industry? |
RFID |
Which of the following statments is not true regarding process redesign? |
Process redesign is also called process reinvention |
Which of the following is an example of technology’s impact on wholesale/retail trade industry? |
bar-coded data |
Which of the quadrants in the service process matric has high labor intensity and high customization? |
professional service |
What is an electronically guided and controlled cart used to move mateirals? |
AGV |
A fast food restaurant is an example of |
low customization and low degree of labor |
High-volume, low-variety production is best suited for which of the following process strategies? |
product focus |
What is a flowchart with time added on the horizontal axis? |
process mapping |
Which of the following statements is NOT true regarding production technologies? |
Flexible manufacturing systems and computer integrated manufacturing are increasing the distinction between low-volume/high-variety and high-volume/low-variety production |
What is the fundamental rethinking of business processes to bring about dramatic improvements in peformance? |
process redesign |
Which of the following statements is NOT true? |
Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually inexpensive, but difficult |
Chapter 7 Homework-Quiz
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