Chapter 13 – Hardware Support A+

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A hard boot takes more time than a soft boot.

True or False

True

The Advanced Boot Options menu appears when a user presses F8 as Windows is loading.

True or False

True

There is no option for networking access when using Safe Mode.

True or False

False

A Windows 7 system repair disc can be created using the Backup and Restore utility.

True or False

True

As you work to solve a Windows problem, always choose the method that makes the most changes to the system as possible in order to rejuvenate the machine.

True or False

False

What is responsible for getting a system up and going and finding an OS to load?

Windows Boot Loader
Startup BIOS
Setup BIOS
BootMgr

Startup BIOS

What is the name of the program that reads the settings in the Boot Configuration Data (BCD) file and manages the initial startup of the OS?

MBR program
Session Manager program
Windows Boot Loader
Windows Boot Manager

Windows Boot Manager

What program is used to start the part of the Win32 subsystem that displays graphics?

Winlogon.exe
Ntoskrnl.exe
Smss.exe
Lsass.exe

Smss.exe

Under the Advanced Options screen, what startup option should be enabled in order to view what did and did not load during the bootup?

Event Viewer
Boot Logging
Safe Mode with Networking
Windows Boot Manager

Boot Logging

In Windows 7, what startup option can be used to restore the registry settings from the previous login?

Last Known Good Configuration
System Restore
Debugging Mode
Safe Recovery

Last Known Good Configuration

What command that can be used to manage hard drives, partitions, and volumes?

wpeinit
bootrec
bdcedit
diskpart

diskpart

In order to remove any partition or volume information from a selected disk, what diskpart command should be used?

format
select partition
clean
create partition primary

clean

What command can be used to scan for Windows installations not stored in the BCD?

bootrec /scanOS
bootrec /fixmbr
bootrec /fixboot
bcdedit

bootrec /scanOS

The Advanced Boot Options screen can be displayed by pressing what key during the boot sequence?

F4
F8
F10
F12

F8

What key will cause the Windows Boot Manager to appear as long as it is pressed during the Windows startup process?

F8
spacebar
F5
Enter

spacebar

What command can be used to check for file system errors?

System Restore
MSconfig
sfc /scannow
chkdsk /r

chkdsk /r

What is a typical symptom that might indicate the MBR record is damaged?

loud clicking noise
invalid partition table error
RAID not found error message
invalid boot disk erorr

invalid partition table error

If you suspect corrupted system files are causing issues, what command can be run to search for and replace the corrupted files?

chkdsk /scannow
sfc /scannow
sfc /r
chkdsk /r

sfc /scannow

What is the file name given to the Windows kernel?

kern.sys
Ntoskrnl.exe
Hal.dll
Winkernel.exe

Ntoskrnl.exe

Where is the Windows system registry hive?

C:\Windows\reg
C:\Windows\settings\config
C:\Windows\etc\hive
C:\Windows\System32\Config

C:\Windows\System32\Config

What command can be used to repair a dual boot system?

bootsect
bootrec
bcdedit
bootrep

bootsect

What dynamic link library handles low-level hardware details?

Ntoskrnl.exe
Smss.exe
Hal.dll
Winlogon.exe

Hal.dll

Registry files, if deleted, can be restored from those saved in what folder?

C:\Windows\System32\WinBackup
C:\Windows\System32\Config\RegBack
C:\Windows\System32\Config\Hive
C:\Windows\RegBack

C:\Windows\System32\Config\RegBack

What command can be issued within Windows RE to enable networking?

ifconfig start
netconf load
wpeinit
netsh if up

wpeinit

What Windows process is responsible for authenticating users?

Lsass.exe
Smss.exe
Csrss.exe
Ntoskrnl.exe

Lsass.exe

What two programs are utilized when Windows resumes from hibernation, depending on the motherboard’s BIOS/UEFI?

winload.exe
winresume.exe
winwake.efi
winresume.efi

winresume.exe winresume.efi

What error messages indicate that the MBR sector is damaged, or the active partition is corrupt or missing? (Choose all that apply.)

No boot device found
Error loading operating system
Missing operating system
Invalid partition table

Error loading operating system Missing operating system Invalid partition table

What events can occur during BootMgr’s role in startup? (Choose all that apply.)

-POST is performed
-MBR program searches for partition table
-the settings in the BCD are read
-Dual-boot menu is displayed

the settings in the BCD are read Dual-boot menu is displayed

What are some of the responsibilities of the kernel during the startup process? (Choose all that apply.)

Activates the HAL
starts critical services
Loads system registry hive
Starts the Session Manager

Activates the HAL starts critical services Starts the Session Manager

Which of the following text error messages can indicate that BIOS could not find a hard drive? (Choose all that apply).

Drive not recognized
No boot device available
Hard drive not found
A disk read error occurred

No boot device available Hard drive not found

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