Chapter 11 – Hardware Support A+

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The Windows shell is responsible for interacting with hardware. True or False


The Home editions of Windows 7 do not include the Local Security Policy or Print Management. True or False


You do not have to be logged on as an administrator in order to use tools found in Computer Management. True or False


Windows Task Scheduler can be set to launch a task or program at a future time, including at startup. True or False


There is no undo feature in the Registry Editor. True or False


What Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes? Applications Services Processes Performance

restart a process

What task can’t be performed by using Task Manager? end a proces end process tree restart a process start a process

System Configuration

What Windows utility can be used to find out what processes are launched at startup? Task Manager Microsoft Management Console System Configuration Computer Management

Event Viewer

Where can a user find out more information about a hardware or network failure that occurred on that particular PC? -Event Viewer -Performance Information and Tools -Task Scheduler -Resource Monitor

Performance Monitor

What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real time? Event Viewer Reliability Monitor Performance Monitor Resource Monitor

Microsoft Management Console

Using what utility allows you to build your own customized console windows? -Microsoft Management Console -Microsoft Manager Console -Microsoft Management Components -Microsoft Manager Controls

Event Viewer

When troubleshooting a device or service that has failed to start, what utility may have information regarding the cause? Microsoft Management Console Event Viewer Performance Monitor Resource Monitor


What is the term given to the individual tools in a console? consoles add-ins snap-ins views


What registry key stores information that determines which application is opened when a user double-clicks a file? HKEY_CLASSES_ROOT HKEY_USERS HKEY_CURRENT_USER HKEY_LOCAL_MACHINE

Reliability Monitor

If you need to see information about problems and errors that have happened over time, what utility should you use? Performance Monitor Resource Monitor Reliability Monitor Services Console

Services console

What Windows utility is used to control the Windows and third-party services installed on a system? Microsoft Management Console Event Viewer System Configuration Utility Services console

user mode

Shell subsystems that have only a limited access to system information and can access hardware only through other OS services are operating in what mode? process mode elevated privilege mode user mode kernel mode

% Disk Time

What Performance counter tracks the percentage of time the hard drive is in use? Avg. Disk Queue Length % Disk Time Disk Buffer Length Max Disk Queue Length


What file holds the preferences and settings of the currently signed-in user? ntprofile.dat ntuser.dat profile.ini userconfig.ini


What registry key is considered to be the most important key, containing hardware, software, and security data? HKEY_LOCAL_MACHINE HKEY_CURRENT_CONFIG HKEY_CLASSES_ROOT HKEY_USERS


If a game or desktop publishing app that relies heavily on graphics is not performing well or giving errors, what command can you run to view DirectX information? dxtshoot.exe gpudiag.exe dxdiag.exe video.exe


When a user logs into Windows, what registry key is created? HKEY_LOCAL_MACHINE HKEY_CURRENT_CONFIG HKEY_USERS HKEY_CURRENT_USER


Within the Properties box of a service in the Services console, what is NOT a valid startup type for a service? Automatic (Delayed Start) Scheduled Manual Automatic


A custom view filter in Event Viewer can be saved to a file using what extension? .evf .evlog .evs .evtx


If you need to find the model and speed of the installed processor and hard drive and the amount of memory installed, what utility should you open? Task Manager msinfo32.exe Event Viewer msconfig.exe


What tabs found in the Windows Task Manager dialog box? (Choose all that apply). Applications Startup Processes Performance

Event Viewer
Performance Monitor

What utilities can be accessed using the Computer Management window? (Choose all that apply). Task Manager Event Viewer Performance Monitor System Configuration


What types of events are logged by Windows and can be viewed using the Event Viewer? (Choose all that apply). Scheduled Error Warning Information

can monitor in real time
can save data in logs
helps to identify bottlenecks

Regarding the Performance Monitor utility, which statements are accurate? (Choose all that apply.) can monitor in real time can save data in logs keeps a log of errors helps to identify bottlenecks

executive services

The Windows kernel includes what two main components? background services executive services HAL shell


The core of the OS that is responsible for interacting with hardware


a database designed with a treelike structure that contains configuration information for Windows, users, software applications, and installed hardware devices

Windows ReadyBoost

uses a flash drive or secure digital (SD) memory card to boost hard drive performance


a component of the kernel which makes up the layer closest to the hardware

Task Manager

lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity


the portion of an OS that relates to the user and to applications

Task Scheduler

can be set to launch a task or program at a future time, including at startup


A program that runs in the background and is called on by other programs to perform a background task

Computer Management

A window that consolidates several Windows administrative tools that you can use to manage the local PC or other computers on the network

Event Viewer

a Windows tool useful for troubleshooting hardware or network failures, OS error messages, failed services and more.

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