|
Windows Task Scheduler can be set to launch a task or program at a future time, including at startup. |
True |
|
There is no undo feature in the Registry Editor |
True |
|
The Home edition of Windows 7 do not include the Local Security Policy or Print Management. |
True |
|
The Windows shell is responsible for interacting with hardware |
False |
|
You do not have to be logged on as an administrator in order to use tools found in Computer Management. |
False |
|
Which registry key stores information that determines which application is opened when the user double-clicks a file? |
HKEY_CLASSES-ROOT |
|
Which Task Manger utility tab list system services and other processes associated with applications, together with how much CPU time and memory the process uses? |
Processes |
|
Which Windows utility can be used to find out what processes are launched at startup? |
System Configuration |
|
Which of the following is NOT a task you can perform with Task Manger? |
Create a Process |
|
Which Task Manger tab allows a user to see how much memory an application has allocated to it that is not available to other programs? |
Processes Tab |
|
Which Windows utility can be used to monitor the performance of the processor, memory, and hard drive and save the monitored data in logs for future use? |
Performance Monitor |
|
Where can a user find out more information about a hardware or network failure that occurred on that particular PC? |
Event Viewer |
|
Which Task Manager tab allows you to show processes from all users to verify no applications are running? |
Processes Tab |
|
Which Windows utility is used to control the Windows and third-party services installed on a system? |
Services Console |
|
Which Task Manager tab provides details about how a program uses system resources? |
Performance |
|
What is the term given to the individual tools in a console? |
Snap-ins |
|
Which Windows utility gives information about problems and errors that happen over time? |
Reliability Monitor |
|
Which tool should you consult to find information about a device or service that failed to start? |
Event Viewer |
|
What is responsible for maintaining an index of files and folders on a hard drive to speed up Windows searches? |
Windows Indexer |
|
To find out if programs and services are slowing down Windows startup, boot the system in ______ and watch |
Safe Mode |
|
Which of the following utilities can be used accessed using the Computer Management window? (Choose all that apply) |
Event Viewer & Performance Monitor |
|
Which of the following are tabs found in the Windows Task Manager dialog box? (Choose all that apply) |
Applications, Performance, & Processes |
|
Which of the following is true about Performance Monitor? ( Choose all that apply) |
Can save data in logs, can monitor in real time, & helps to identify bottlenecks |
|
Which of the following types of events are logged by Windows and can be viewed using the Event Viewer?(Choose all that apply) |
Information, Warning, & Error |
|
A(n) _______ is caused when an application does not properly release memory allocated to it that it no longer needs. |
Memory Leak |
|
To Find out what changes were made to the system at a specific time use the _________. |
Reliability Monitor |
|
The Vista ______ appears on the Windows desktop to hold apps called gadgets. |
Side bar |
|
Windows 7/Vista ______ uses a flash drive or secure digital (SD) memory card to boost hard drives performance |
Ready Boot |
|
If an application is listed as ___________ in the Task Manager Application tab, you can end it by selecting it and clicking the End Task button at the bottom of the window. |
Not Responding |
|
The core of the OS that is responsible for interacting with hardware |
Kernel |
|
Can be set to launch a task or program at a future time, including at startup |
Task Scheduler |
|
Evaluates key system components to give a higher-level view of the computer’s performance |
Windows Experience Index |
|
Lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity |
Task Manager |
|
A Windows tools useful for troubleshooting hardware or network failures, OS error messages, failed services and more. |
Event Viewer |
|
Appears on the Windows desktop to hold apps called gadgets |
Vista Sidebar |
|
A windows that consolidates several Windows administrative tools that you can use to mange the local PC or other computers on the network |
Computer Management |
|
A program that runs in the background and is called on by other programs to perform a background task |
Service |
|
A database designed with a treelike structure that contains configuration information for Windows, users, software applications, and hardware devices |
Registry |
|
Uses a flash drive or secure digital (SD) memory card to boost hard drive performance |
Windows 7/Vista |
|
The six step trouble shooting program can only be applied to software problems |
False |
|
Computers are very complex and have frequent problems so it is very rare that a problem is caused by an error made by the user |
False |
|
Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as other types of errors |
True |
|
Most Microsoft patches and device drivers can be applied to a 32-bit installation and also 64-bit installations |
False |
|
If you get an error message about a missing DLL, the easiest way to solve this problem might be to reinstall the application |
True |
|
Which of the following can you do if you suspect an application requires more privileges that the currently logged on account? |
use Run as administrator shortcut menu option |
|
What should be entered at a command prompt in order to scan all system files |
CHKDSK /R |
|
You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool |
Memory Diagnostics |
|
What should be tried whenever a system is caught in an endless cycle of restarts |
Boot into Safe Mode |
|
What is the most likely cause of an improper shutdown or system lockup |
Hardware problem |
|
Which of the following common blue screen errors means the hard drive is most likely corrupted |
NTFS_FILE_SYSTEM |
|
Which of the following is the last step in the six step troubleshooting method covered in this chapter |
Documentation |
|
which TOOOL SHOULD BE THE FIRST ONE TO USE WHEN A BLUE SCREEN ERROR HAS OCCURRED |
Microsoft WEB SITE |
|
What is another name for a blue screen error which occurs when processes running in kernel mode encounter a problem ad Windows must stop the system |
Stop Errors |
|
Which Windows tool can be used to identify a driver that is causing a problem by putting stress on selected drivers, causing the problem driver to crash |
Driver Verifier |
|
Which Windows tool monitors activity and alerts you if running program appears to be malicious or damaging the system |
Windows Defender |
|
What does the term x86 refer to |
32-bit processors |
|
Which windows tool allows an administrator to decrypt a file that is not available because the user account that encrypted the file is no longer accessible |
Cipher |
|
What should be done if a system cannot boot from the hard drive |
Replace the hard drive |
|
Which Windows utility can be used to view and modify partitions on hard drive and to format drives |
Disk Management |
|
WHICH OF THE FOLLOWING UTILITIES CAN BE USED TO TROUBLESHOOT AN IMPROPER SHUTDOWN? (CHOOSE ALL THAT APPLY) |
Memory Diagnostics, Event Viewer, & Chkdsk |
|
Which of the following can you try if a legacy application is having compatibility problems with Windows 7( Choose all that apply) |
Check the Windows 7 Compatibility Center, Try running the application in compatibility mode, & Try running the program in Windows XP mode |
|
Which of the following are useful rules to use when troubleshooting Choose all that apply |
Become a researcher, make no assumptions, & establish your priorities |
|
which of the following are valid steps in the six step troubleshooting method discussed in this chapter. |
Establish a theory, & Document outcomes |
|
Which of the following steps can help form a best guess theory |
Research user manuals, reproduce the problem, & decide if hardware is the problem |
|
For Windows 7, the __________ tracks problems with applications, hardware, and Windows |
Action Center |
|
If you identify the approximate date the error started, you may be able to use _________ revert the system to a state before the problem occurred |
System Restored |
|
After solving a problem, it is important to take ___________ to make sure the problem doesn’t happen again |
Preventative Measures |
|
To solve __________ stop errors after Windows startup, use the web to research the error message |
Blue Screen |
|
If a ____________ that an application relies on has failed to start, make sure it has an Automatic or Manual startup setting |
Service |
|
A command used to find the ID number of each running process |
Tasklist |
|
A command that uses ID to stop a process |
Taskkill |
|
The relationship between a file type and a supporting application |
File Association |
|
A tool that installs drivers so that an application can open a foreign data source |
Data Source |
|
A tool that can be used to allow data files to be connected to applications the normally would not use |
Data Source Open Database Connectivity |
|
A program associated with a file extension |
Default Program |
|
A tools that can be use to register components |
Component Services |
|
A service that runs in the background to prevent or filter uninvited communication from another computer |
Windows Firewall |
|
Another name for a stop error, which happens when processes running in kernel mode encounter a problem and Windows must stop the system |
Blue Screen of Death |
|
A Windows utility that protects system files and keeps a cache of current system files in case it needs to refresh a damaged file. |
System File Checker |
Share This
Flashcard
