Chapter 1 Operations Management

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Which of the following tasks would NOT typically represent an operations management activity at Hard Rock​ Cafe?
A.
receiving a shipment of incoming food ingredients
B.
designing an efficient layout
C.
filing a tax return
D.
preparing an employee schedule

C

The creation of goods and services is referred to​ as:
A.
transformation.
B.
formation.
C.
production.
D.
design.

C

Which of the following is NOT considered to be one of the three primary functions that all organizations​ perform?
A.
​production/operations
B.
​finance/accounting
C.
research and development
D.
marketing

C

A large percentage of the revenue of most firms is spent on which​ function?
A.
marketing
B.
operations
C.
research and development
D.
finance

B

Which of the following is NOT one of the four reasons that we study​ OM?
A.
It is one of the three major functions of any organization.
B.
We want to know how goods and services are produced.
C.
It is such a costly part of an organization.
D.
We want to understand what marketing managers do.

D

Which of these is NOT one of the 10 strategic OM​ decisions?
A.
scheduling
B.
layout strategies
C.
marketing
D.
managing quality

C

The service sector constitutes what percentage of employment in the United​ States?
A.
between​ 50% to​ 60%
B.
between​ 80% to​ 90%
C.
between​ 60% to​ 70%
D.
between​ 70% to​ 80%

B

The economic activities that typically produce an intangible product are referred to as
A.
phantoms.
B.
goods.
C.
services.
D.
products.

C

Which of the following is NOT a characteristic of​ services?
A.
unique
B.
produced and consumed simultaneously
C.
intangible
D.
standardized product

D

Which of the following organizations does NOT belong to the service​ sector?
A.
Costco
B.
Ford Motor Company
C.
San Diego Zoo
D.
Southwest Airlines

B

The creation of goods and services is referred to
as:
A. transformation.B. production.C. formation.D. design.

B

Which of the following activities at a commercial bank is NOT an operations activity?
A. maintenanceB. check clearingC. securityD. auditing

D

Which of the following activities at an airline is NOT an operations activity?
A. cateringB. flyingC. salesD. crew scheduling

C

A global network of organizations and activities that supply a firm with goods and services is referred to as
A. operations management.B. a supply chain.C. business functions.D. production.

B

Which of these is NOT one of the basic functions of the management process?
A. staffingB. controllingC. inspectingD. leading

C

Productivity increases when:
A. outputs decrease while inputs remain the same.
B. inputs increase while outputs remain the same.
C. inputs and outputs increase proportionately.
D. inputs decrease while outputs remain the same.

D

Which appears to provide the best opportunity for increases in productivity?
A. laborB. capitalC. management D. raw materials

C

The capital investment each year in the United States usually
A. decreases.B. increases.C. remains constant.D. decreases unless favorably taxed.

B

The ratio of all resources to the goods and services produced is referred as
A. multifactor productivity.B. single-factor productivity.C. productivity growth.D. labor productivity.

A

Which of the following trends is NOT part of the exciting OM challenges currently facing operations managers?
A. sustainabilityB. local focusC. supply chain partneringD. rapid product development

B

Which of the following is NOT considered to be a
stakeholder?
A. distributorsB. community membersC. competitorsD. customers

C

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