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Empathic listening means feeling sorry for someone else. True/ False |
False |
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Critical listening is more passive than informational listening. True / False |
False |
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The evaluation stage of listening involves making a value judgment about the merits of what someone else has said. True/ False |
False |
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Research indicates that most people spend more time talking than listening. True/ False |
False |
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Hearing is a passive process; listening is an active process. True/False |
True |
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We engage in this form of listening when our goal is to evaluate or analyze what we’re hearing: analytical |
critical |
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After a lengthy meeting with the boss and several of his coworkers, Alex asked his friend Jeff if he was concerned about the number of layoffs that his boss said were coming. Jeff looked puzzled for a moment before telling Alex that he wasn’t sure when exactly their boss had said to expect layoffs. That exchange reflects which of the following myths of listening? People vividly recall information that they hear. All listeners hear the same thing. Listening is natural and effortless. Hearing is the same as listening. |
All listeners hear the same thing. |
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The average person speaks approximately 150 words per minute. true/false |
true |
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Part of effective listening is responding appropriately to what you hear. true/false |
true |
|
Rachel finished her oral exam in her Spanish class and her teacher, Señora Lopez, evaluated her performance. Although Rachel did well on the exam and most of Señora Lopez’s comments were positive, Rachel only focused on the negative critiques and felt very bad about her performance. Rachel just engaged in which of the following behaviors? selective attention |
selective attention |
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Listening non-judgmentally is important for effect critical listening. true/false |
false |
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Asking follow-up questions to confirm our interpretations of someone else’s statements is a strategy for: avoiding the vividness effect evaluating the speaker’s credibility separating what is said from what isn’t said minimizing the effect of a confirmation bias |
separating what is said from what isn’t/ |
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Which type of listening response includes the use of head nods, facial expressions, and short utterances such as "uh-huh" that signal your interest to the speaker? engaging backchanneling pseudolistening supporting |
backchanneling |
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The tendency to pay attention only to information that supports our values and beliefs is called what? confirmation bias vividness effect valuation bias mere exposure effect |
confirmation bias |
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A(n) _________________ is a memory aid that helps people recall important information. mnemonic device alliteration device recall device memory enhancement device |
mnemonic device |
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