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Why do some employers forbid employees to use instant messaging (IM) and texting?
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c. Some employers consider IM and texting distractions.
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Which of the following statements about instant messaging in the workplace is most accurate?
a. Instant messaging decreases presence functionality.
b. Instant messaging allows people to share information immediately and make decisions quickly.
c. Although companies have found instant messaging to be a valuable tool for employees to communicate with one another, they have been hesitant to use instant messaging for customer service.
d. Unlike text messaging, instant messaging is not subject to discovery in lawsuits.
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b
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Most e-mail messages and memos
a. need not be carefully organized because they are informal.
b. are indirect and begin with an explanation.
c. have nonsensitive topics and begin directly.
d. require persuasion
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c
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Instant messaging and texting
a. provide "presence functionality," allowing coworkers to locate each other online, which saves time tracking someone down who is out of the office.
b. prevent multitasking and encourage employees to focus on one job at a time.
c. allow in-depth analysis of data, including charts and graphs, and lengthy conversation of the chosen topics.
d. are delayed; a user has time to recall sent messages if he or she decides the message should not have been delivered
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a
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Businesses have embraced podcasts for audio and video messages because podcasts
a. can’t replace costlier live teleconferences but can replace most business travel.
b. broadcast interactive, non-repetitive information.
c. provide up to 1,000 views per podcast, saving money over individual presentations.
d. do not require a live presence, yet offer a friendly human face
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d
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The opening of a blog should
a. provide examples, quotations and testimonials, or statistics.
b. include your name and title.
c. identify a need and propose to solve the problem.
d. include a call to action.
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c
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Businesses use social networking to
a. to solicit customer feedback when researching and developing products.
b. provide a forum for collaboration.
c. All answer choices demonstrate how businesses use social networks.
d. connect dispersed employees.
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c
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What advice should you follow when using down-editing to reply to an e-mail message?
a. Add a comment after every sentence in the original message.
b. Do not include a courteous opening with your reply message.
c. Delete the sender’s message header, signature, and all unnecessary parts.
d. Avoid the use of different colors when inserting your comments.
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c
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A wiki
a. is a Web-based tool that uses collaborative software to allow multiple users to create, access, and modify documents.
b. is a website with journal entries on a variety of topics.
c. consists of short audio and video files that deliver repetitive information and that can be downloaded and played on numerous devices.
d. is a brief message exchanged in real time using a short message service supplied by a cell phone provider or a voice over Internet protocol service
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a
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Tara is starting a new job that will allow her to use text messaging. What advice should she follow?
a. Identify herself when texting a new contact.
b. When she doesn’t receive an immediate response from a coworker, continue to text message the coworker until he or she responds.
c. Send texts while she is having a face-to-face conversation to demonstrate her popularity.
d. Feel free to send any kind of message to her coworkers using this medium.
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a
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Which of these is the best recommendation for business communicators using e-mail?
a. Type your message in all capital letters to increase your speed and efficiency.
b. Consider using e-mail to deliver bad news or to resolve arguments so that you can avoid a face-to-face conversation.
c. Add humor or tongue-in-cheek comments to lighten the tone of serious e-mail topics.
d. Edit your text for readability and proofread for typos or unwanted auto-corrections.
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d
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Which of the following situations is most appropriate for sending an e-mail message?
a. Chris must send the monthly sales data to his department.
b. Jane found a great political joke she wants to share with her colleagues.
c. Maggie needs to vent her frustrations about working conditions to her shift supervisor.
d. Matthew is angry with one of his colleagues and wants to let her know exactly how he feels.
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a
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Podcasts are used by
a. businesses.
b. news organizations and media outlets.
c. educational institutions.
d. News organizations and media outlets, educational institutions, and businesses all use podcasts to deliver information.
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d
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How do companies use wikis?
a. Companies share special deals and incentives in short messages of 140 characters or fewer.
b. Companies post photos and biographies of their top-tier managers.
c. Global companies share information between headquarters and satellite offices.
d. Corporate teams respond to internal and external customers in rapid-fire posts to emergencies and other high-pressure situations.
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c
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Travis has asked you for some advice regarding the use of social networking in the workplace. What advice will you share?
a. Establish boundaries, and don’t share information online that you wouldn’t share openly in the office.
b. Refuse friend requests or "unfriend" people to avoid jeopardizing professional relationships.
c. Assume the content posted on a social networking site is protected.
d. Feel free to share any information on social networking sites.
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a
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An e-mail message or memo usually ends with action information, dates, or deadlines; a summary of the message; or a
a. witty quotation.
b. copyright notice or confidentiality statement.
c. closing thought.
d. reference line that includes the typist’s initials
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c
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Yer’s company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she’s using it professionally. What should she do?
a. Make sure she’s available via IM at all times so that her colleagues can always reach her.
b. Include both professional and personal contacts on the same IM contact list for efficiency.
c. Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages.
d. Create an imaginative IM name for herself such as "PrettySmart1."
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c
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The biggest advantage of business blogs is that they
a. are the primary method of internal business communications.
b. have the potential to reach a vast, far-flung audience.
c. can safeguard against hackers and rival companies.
d. provide anytime access to digital audio and video files containing corporate training, marketing, and informational messages.
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b
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Business e-mail users must learn that e-mail can be dangerous because messages travel long distances, are difficult to erase, and
a. can’t be used to transmit official documents.
b. are challenging to type using only two fingers.
c. are informal, allowing a few spelling and punctuation mistakes.
d. may become evidence in court.
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d
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Which of the following is not a social networking site?
a. Facebook
b. LinkedIn
c. Twitter
d. Firefox
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d
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Instant messaging and text messaging are advantageous for all of the following reasons except
a. low cost.
b. guaranteed privacy.
c. immediacy.
d. speed.
|
b
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Which of the following is the best tip for replying to e-mail messages?
a. Retain the original subject line to identify a conversation thread even if the topic shifts.
b. Include the sender’s entire original message in the body of your reply to clarify the meaning of your response.
c. If you can’t reply immediately, acknowledge receipt of the message and tell the sender when you’ll be able to reply.
d. Reply to an e-mail message immediately because reading additional e-mail messages before replying might confuse you.
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c
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Crowdsourcing is
a. the use of fraudulent schemes on the Internet.
b. the ability to send short messages consisting of 140 characters or fewer.
c. an e-mail response technique that includes only those parts of an e-mail message to which the receiver is responding.
d. the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.
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d
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To correctly format a hard-copy interoffice memorandum, which of the following is not a guideline you should follow?
a. Set 1-inch top and bottom margins and left and right margins of 1 to 1.25 inches.
b. Provide a heading that includes the name of the company plus "Memo" or "Memorandum."
c. Justify the right margin.
d. Insert in bold the guide words: Date:, To:, From:, and Subject: at the left margin.
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c
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Seng must inform his staff about the new process for accessing the company’s intranet from remote locations. What communication channel should Seng use to convey this information?
a. Instant message
b. Text message
c. Memo
d. Tweet
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c
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One advantage of a wiki is that it
a. eliminates the problem of document version confusion.
b. allows documents to be error free.
c. guarantees public and employee acceptance.
d. enables companies and news organizations to broadcast information quickly to the public.
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a
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When writing or responding to a blog, you should
a. correct any errors in your grammar, spelling, and mechanics.
b. vehemently and honestly disagree with a post using strong language such as Your ideas are completely unfounded. Do your research before you post your ideas!
c. repeat ideas and sentences to add length to your response.
d. include long, wordy sentences to demonstrate your writing abilities.
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a
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Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening?
a. A new procedure for submitting work hours will go into effect on April 1.
b. Recently, the management staff discussed our process for submitting work hours.
c. Are you in the mood to try something a little different?
d. We all hate when procedures change, but this change is needed
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a
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The final element of an e-mail message should be
a. your name and full contact information.
b. a witty phrase and your name.
c. the name of the business or organization only.
d. an attachment
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a
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All of the following statements about social networking are accurate except
a. only teenagers use social networking sites to communicate with others.
b. social networking sites are used by some companies to recruit potential employees.
c. many businesses have found that the Facebook model can be adapted to their own internal networks.
d. the majority of Fortune 500 companies now use social networking
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a
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Podcasts and wikis are part of the new user-centered virtual environment called
a. VPN.
b. the Total Network.
c. Web 2.0.
d. cloud computing.
|
c
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News professionals, educators, and corporate trainers create digital audio or video files; and receivers can download the files to a computer or a smartphone to view or hear the file contents. What are these digital audio or video files called?
a. Blogs
b. Web forums
c. Podcasts
d. Wikis
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c
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Which of the following statements about texting in the workplace is most accurate?
a. Texting enables two or more individuals to use the Internet or an intranet to "chat" in real time by exchanging brief messages.
b. All companies allow employees to use texting to communicate with coworkers and customers.
c. Text messaging is replacing e-mail for short internal communication.
d. Texting is a relatively high-cost substitute for voice calls.
|
c
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Blogs are most similar to
a. instant messages.
b. text messages.
c. journal entries.
d. tweets.
|
c
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Which of the following is the best title for a blog?
a.
Résumé Information
b.
Five Ways to Get Your Résumé Read
c. Attention
d. Read Now
|
b
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What is the current advice on the use of a greeting on business e-mail?
a. Begin with a greeting to provide a visual cue and to show friendliness.
b. Add a greeting only when forwarding an e-mail with a lengthy header.
c. Omit greetings because they make an e-mail appear too casual.
d. Don’t waste precious digital space on the nonessential keystrokes of a greeting or salutation.
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a
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Jackson is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective subject line?
a. Urgent!
b. Please Read NOW
c. Please Attend Staff Meeting August 15
d. Our next staff meeting will be held on the 15th of August.
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c
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What is the best advice when preparing a memo as an e-mail attachment?
a. Leave the body of the e-mail message blank.
b. Never send a memo as an e-mail attachment.
c. Include the date, sender’s name, receiver’s name, and subject line on the memo.
d. Type the entire body of the memo in the e-mail message.
|
c
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You are using the corporate blog to respond to a business emergency. Which of the following is the best recommendation?
a. Make the blog part of your overall effort to communicate information regarding the business’s emergency.
b. Do not address rumors or misinformation on the blog; address factual content only.
c. Soothe emotional reactions by posting information on your corporate blog, replacing all other communication channels.
d. Use the blog as the sole provider of emergency information to avoid muddled messages
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a
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All of the following are reasons businesses use social networking except
a. to exchange ideas.
b. to avoid legal challenges and issues.
c. to share company news.
d. to connect with customers and employees.
|
b
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Which of the following is the best advice for writing the body of an e-mail message?
a. Use numbered or bulleted lists when appropriate.
b. Develop your ideas into at least three screens to demonstrate your writing ability and the seriousness of your message.
c. To help the receiver act on the subject, avoid frontloading.
d. Do not waste space on headings and subheadings.
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a
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All of the following are reasons businesses use wikis except
a. to generate feedback from employees before and after meetings.
b. to improve the brand image of a company.
c. to collect and share information to large audiences creating a database for important company information.
d. to facilitate project management.
|
b
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Which of the following is not a guide word used in e-mail messages and memos?
a. TO:
b. DATE:
c. FROM:
d. RESPONSE:
|
d
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Which statement about the use of e-mail in today’s workplace is most accurate?
a. Businesses use memos more frequently than e-mail messages to communicate internally with employees.
b. Today’s workers spend very little time writing e-mail messages.
c. Only managers and top-level business executives use e-mail to communicate with others.
d. Most messages in today’s workplace are sent by e-mail
|
d
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Eyasu must create a corporate blog. Which of the following should he use in his blog?
a. Expressive action verbs
b. Eyasu should use all these techniques in his blog.
c. Numbers, bullets, and subheadings
d. Conversational language
|
b
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Which of the following statements about communication in today’s workplace is most accurate?
a. Because individuals are more dispersed, messages are longer and less frequent.
b. Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business.
c. Individuals are using more mobile electronic devices to communicate with others.
d. Because of social media networks, today’s communication includes more one-on-one conversations
|
c
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Which of the following is the most appropriate closing for an e-mail message or memo?
a. Please submit your report by August 1 so that the information can be presented at the seminar.
b. Thank you in advance for answering my questions.
c. Please let me know if I may be of further assistance.
d. It’s been great talking with you
|
a
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Which of the following statements best describes use of social networks by businesses today?
a. Companies struggle with finding the right balance between permitting access to the Web and protecting security as well as ensuring productivity.
b. Large companies create buzz and promote their brands via social networking, but social networking offers no benefit to small businesses.
c. All companies are comfortable with using social networking for brainstorming and teamwork.
d. Companies must run their own social networks to capitalize effectively on the benefits this medium offers.
|
a
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Companies use blogs for all of the following reasons except
a. conducting job interviews.
b. researching target markets and products.
c. communicating internally with employees.
d. recruiting
|
a
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All of the following are reasons memos are used to send internal messages except
a. length.
b. speed.
c. formality.
d. permanency.
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b
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